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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26433 Topics
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Ginny1Contributor I
asked in Speakers
connection problem

I have changed router and I cannot connect my Sonos system to the new router

2
G
1 year ago
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Ramon CContributor I
asked in Controllers and Music services
bluetooth connection at the same time in move and era 300

It is possible to connect two different products (Era 300 and Move) and use them at the same time? It only let me select one of them 

1
Airgetlam
1 year ago
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jltreidaContributor I
asked in Portable speakers
Sonos Move Connecting at Different Location

We have sonos one at our home.  We also have sonos one and a move at out lake house which is about an hour away.Both systems are connected to wifi.  The wifi names and passwords are the same at both houses, but are two different networks.While at our home, the move at the lake has been randomly connecting.  I can see it connected on the spotify app, but there is no option to turn it off in the sonos app - I can only see the sonos speakers available at our home.  I turn it off through the spotify app, but it constantly reconnects.I know the music is turning on and off through the move at the lake house because our cameras are catching it.  How can I turn off the move from our house?Thanks!  

2
J
1 year ago
H
howardcrowContributor I
asked in Advanced setups
Sonos Amp won't connect through access point

I have read a ton of threads on various access point issues and nothing seems to be helping.I have a network with a main wireless network (Ch11) and a TP Link EAP-610 Outdoor AP (Ch1). The AP works for other devices and has the same SSID password etc.. Auto stuff, fairness and all those things are disabled. I have 2 AMPs One is hardwired to the network and works fine.  The second amp won’t set up properly it won’t set up on the AP I set it it up wired, and it connects just fine to the main wireless.  When I move it to the APs location, it seems to not connect at all and the app can’t find it Thoughts? 

2
Corry P
1 year ago
A
AmildaContributor I
asked in Controllers and Music services
iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

4
controlav
1 year ago
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MichaelWeisAvid Contributor I
posted in Speakers
One SL dropped from network

Struggling with a One SL (also have a Gen1 Play5 and a Play1)Got it working with S2 controller.  Playing from Spotify app on w11 laptopOpened an email and WHAM, the SL was dropped from the network.  Had to reconnect it which involved manually entering the network details (listed networks included all my neighbors, but not mine)Totally weird.

2
M
1 year ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services
Sonos radio station always disable

Maybe because i do not have enough chances but every single time i found a good sonos radio station (after multiple hours of listening content) then couple months later the radio sudently come offline or disable. I do not know if eighter sonos or "tune in" streamer that do not want to pay to renew their liscence anymore. Or maybe the radio itself who do not want to stream anymore. God know why but it pretty anoying because i spend many hours to finally found something that i like for nothing. Is it a common issue?

3
T
1 year ago
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IcanCiTContributor I
asked in Speakers
Sonos One Gen 2 can't cast from Google Home

I installed my Sonus, added Google Voice Assistant and Apple Music. No problem I can ask Sonos to play music and it does. The problem is I already use Google home mini throughout the house and although I can see the Sonos speaker in the app and I can control the volume I can’t cast to it. The speaker is in the Device list but not in the cast list. If I ask Google to play on Sonos it says “this is not supported” . The question is can you integrate the speaker or not? I’m confused so much info on the web with different views. Its like have 2 instances of Google Assistant, One for Sonos and one for all my other speakers? Any help greatly appreciated. Thank yo  

1
Sotiris C.
1 year ago
A
AmosTContributor I
posted in Components and Architectural
Sonos Connect + Denon AVR

Hello, I would like to connect the speakers of my Denon AVR home cinema system to my Sonos system via a Sonos Connect.When I connect my Sonos Connect to my amp, in analog, I can't get my speakers to work. Do you know what the ideal connection is?Many thanks in advance!

24
A
1 year ago
F
FoucContributor I
posted in Home theater
Sonos ARC

Bonjour,Y-a-t’il moyen de mettre la Sonos Arc hors tension.  Il n’y a pas de fonction on/off.Hi,Is there a way to turn off the Sonos Arc. There is no on/off function.Merci,Thx

4
F
1 year ago
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GLO YogaAvid Contributor III
posted in Controllers and Music services
A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

1
Corry P
1 year ago
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GreekoContributor I
posted in Home theater
echo sub

Can you pair echo sub to sono's arc

4
106rallye
1 year ago
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TheRavenContributor I
asked in Home theater
Sound coming through as stereo sometimes instead of surround

Sometimes when I start playing something (doesn’t matter the app) on my AppleTV, through my LG G2, to my Sonos ARC with a sub and 2 Play:1s attached as surrounds, the audio comes through as stereo. Sometimes it comes out where the front speakers are muted entirely and I can’t hear voices, only the background music. When I restart the stream, the audio works as surround eventually. Sometimes I have to restart it a few times. Has anyone experienced this? Is there anything I can do to stop this from happening?

1
Airgetlam
1 year ago
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Sonny.AdeAvid Contributor I
asked in Components and Architectural
Sonos By Sonance Outdoor Reduce Sound

Before I connected the 2nd set of speakers it seems like there was more sound coming from the 1st set I had connected. Why is the sound reduced when I have 2 sets connected vs. when I just had 1 set connected. 

5
S
1 year ago
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lennyhardyContributor I
posted in Home theater
Surround Sound with Sonos Playbar extra front speakers

I have three Sonos Playbars. I want to set them up with two rear speakers, two additional front speakers, and a sub. They want it louder this is for a senior center.I have seen posts that this can be done for the rear speakers but not the front ones. I want to end up with six speakers. They are front left, front right, center bar, sub, rear left, and rear right.Can we get four Sonos 1 speakers and configure them?

1
Stanley_4
1 year ago
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falvernook23Contributor I
asked in Home theater
Why keeps my Sub G1 from connecting?

Hello,My subscription keeps abruptly terminating.as in it turns off briefly before turning back on. If I halt it and restart it, it always starts. When I play it at medium to low volumes, it seems to do it more frequently.Any thoughts?  

1
Airgetlam
1 year ago
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Thewizard2000Chromatic Producer I
asked in Home theater
3.5mm tv source to sonos

Hello i have 2x sonos play 5 and i just want to know if its ok to connect my sonos five with 3.5 mm aux cable to my new smart tv 3.5mm output (located behind the tv), i can see the little logo of headphone. In my tv settings, i can select ‘’source’’ instead ‘’headphone’’ and the sound is better.I do not have soundbar so this is why i asking. My second question is: if i purchase sonos arc do you know if the audio latency will improve or it will remains the same?Thank you very much for your help.

6
T
1 year ago
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Lote 371Contributor I
asked in Home theater
conection problems

Good afternoon,In the cinema room I have two play 5, the sound bar arc and the sub, connected by Wi-Fi to each other and to an Apple TV. The Apple TV is connected to a projector via hdmi. When I switch on the system, the sound does not work on the sonos system, assuming the sound output of the projector. Only when I restart the Apple TV and select the output (cinema room) am I able to turn on the Sonos system. How should I make the connection correctly?

2
L
1 year ago
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FrenchracerContributor II
asked in Home theater
Sonos sub refusing to join any group in my house

I had a Sonos sub that worked fine connected to an Arc + two surrounds group. I deleted it and tried to pair it to another group with an Arc and two surrounds in my house. It wouldn’t accept joining the group. I performed a factory reset. re Added the sub to my Sonos house system. Then tried to add it to either an Arc group or a Beam group and in both cases it refuses to join them. It reports having a strong wifi signal and nothing else has changed in my house. Totally at a loss for why. I have 20 speakers and two other subs and know the process very well. It seems that sub is stuck and while is accepting getting on the network it doesn’t accept anymore being added to anything. 

9
F
1 year ago
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Owo_ooContributor I
asked in Controllers and Music services
i cannot connect Spotify in Sonos app

There is no Spotify in the services list. 

2
Jamie A
1 year ago
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TheredbarronContributor I
asked in Components and Architectural
sonos and Netcomm NF20 gateway

I’ve recently had NBN FTTP installed and this included at Netcomm NF20 router. The system is working fine with TV, air conditioning and computers all successfully connecting. However, I cannot connect any of my Sonos units to the network. I have a play base, two Sonos One, a roam and a Symphonisk.I have turned of the 5ghz channel on the router and also 802.11n but still no luck.Can someone help me please?

8
controlav
1 year ago
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GiffoContributor I
asked in Controllers and Music services
Spotify playlist won't play on sonos (but some will!)

Some of my Spotify playlists have stopped playing on Sonos.  They play on Sonos if you airplay from Spotify, but if you try and use the Sonos app to control them or if you launch from Sonos app they don’t work.  But not all of them...it's inconsistent.  The longest one is 2000 songs, but even some of the under 20 songs ones don't work.  It started happening 2 weeks ago and I can’t fix it, despite reinstalling the app, checking everything is updated, switching off at the mains, rebooting the wifi router etc.  The main playlist I’m trying to play is a copy of my liked songs so it would be quite nice to be able to …. like I always did.  Any help much appreciated, sorry if this has been posted elsewhere… couldn't spot it.

3
controlav
1 year ago
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holholhowContributor I
posted in Speakers
changing WFI on device to match phone

i need to change my wifi to match my phone but how do i do this if it wont connect to my app? 

6
Ken_Griffiths
1 year ago
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LorenIpsumAtmosContributor II
asked in Home theater
Sonos - please let us set speaker levels!!

Dear Community,So I still face the isse that one speaker is closer that the other. Trueplay keeps messing up speaker distances an sets all to “more than 3 meters” in the rears.Why is there just no option to level the rears? They where set as stereo in the beginning and it was possible. Setup with the arc my experience is worse 🫠 why?For the love of good audio - please let us level our speakers!

1
Corry P
1 year ago
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FifferContributor I
asked in Speakers
will Sub mini work with the ARC speaker bar

Will the Sub Mini work with the Sonos Arc sound bar? We can’t get it connect to the sound bar? 

2
N
1 year ago
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