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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27670 Topics
S
SndHLPContributor I
posted in Home theater
Communication failure between my Sony Bravia KD-65X9000H and my ARC

Hi all, I’m at my wits end with this ongoing problem. I’ve done the standard troubleshooting below which works HOWEVER whenever I turn the TV off at the end of the day and go to turn it back on to use it later or whenever the problem starts up again, communication failure etc. Really shouldn’t have to be doing this every time I want to use my system or watch a movie or game. Any help would be greatly appreciated. All my other devices work perfectly with my TV, the ARC is plugged into the E/ARC port and everything is configured correctly with Bravia Sync. Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect your ot

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S
1 year ago
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LarinphillyContributor I
posted in Controllers and Music services
How to close Sonos app

When I flick off the Sonos app on Android I want it to close. Instead I get this useless notification that says something like -- stopping the app will may interrupt playback notifications. And that notification is persistent (can't be flicked off).This makes me suspicious the Sonos app is running in the background monitoring my activity.How can I close Sonos and have it be inactive like a well behaved app (aside from doing a Fore Stop)?

16477
controlav
1 year ago
S
Steve55Contributor I
posted in Home theater
TV switches itself on

Since installing the Sonos Beam 2 I have had a few incidents where the LG OLED TV switches itself on at random times. This seems to coincide with the Virgin Internet being disrupted? Is this a known 'feature' and how do I stop it happening?

1562
buzz
1 year ago
H
Han SoloContributor I
posted in Portable speakers
Bluetooth Roam Pair or Stereo pair when leaving home WIFI

I have two ROAM units that are both stereo paired as bluetooth and as SONO stereo pair when connected to my home WIFI.What I want to be able to do is to have the units remain paired when I leave my home WIFI network and take the speakers to the beach or other outing.What is happening is that the moment the speakers are disconnected or turned off or go to sleep and I have to reconnect them to bluetooth, they will NOT pair to each other so only one will play.  I have tried repeatedly turning just one or the other on, but it won’t work.  Clearly BOTH are connected to my iPhone 7 plus at the same time, but WILL NOT play at the same time.The only thing that works is to literally keep the phone connected to the bluetooth pair while I’m traveling to my event and HOPE they don’t run out of power or get disconnected.Anyone have any ideas?I have spoken to tech support repeatedly and they have said it should work, but it doesn’t.   

4462
buzz
1 year ago
A
altodelcerroContributor II
posted in Home theater
reproducir sonido desde un proyector por barra beam 2

hola buenos dias , soy nuevo en el foro y quisiera saber por favor si alguien me puede ayudartengo una barra de sonido beam 2 conectada por cable a mi tv hasta ahi genial, pero ahora lo que quiero es sacar el sonido tambien por el proyector a traves de un fire stick 4k y no soy capaz de conseguirlo inalambricamente , alguna idea por favorgracias 

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Airgetlam
1 year ago
G
gduncan4Contributor I
asked in Controllers and Music services
deteriorating performance

I have experienced deteriorating performance on my system, especially bad this past week with sonos not being able to connect with spotify, and losing connection to my system … both on apple and samsung products. This has not been such an issue before. An occasional glip i can forgive, but this is getting on my nerves now 😡

1691
jgatie
1 year ago
E
Edwardcrazy2023Contributor I
posted in Portable speakers
how do I connect my speaker

Connect my speaker

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Ken_Griffiths
1 year ago
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Richie0477Contributor I
asked in Controllers and Music services
song selection

I am the main account holder, when on the sono app, when I search for a specific song, it doesn't play it, it selects artist of similar kind or same atlrtiwt but didn't song. This feature I expect if it was someone in my household sharing my account as a 2nd person but not the main account holder. Being the bill payer I expect to be able to play what I want. Any help appreciated 

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Corry P
1 year ago
A
AntaliaContributor I
posted in Controllers and Music services
no streaming radio

Buongiorno,ho un problema con il sistema SONOS, da qualche tempo quando chiedo lo streaming di una stazione radio questa viene riprodotta per un paio di minuti, poi il diffusore va in standby.Non ci sono timer attivati, mentre se chiedo una playlist qualsiasi la riproduzione prosegue a tempo indeterminato fino a quando decido io di chiuderla.Vorrei poter fare lo stesso anche con lo streaming radio.Ho pensato che potesse essere un problema di streaming ma con il PC la riproduzione è regolare, il problema esiste solo con i diffusori Sonos.Potreste gentilmente aiutarmi a risolvere questo problema?

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Ken_Griffiths
1 year ago
I
IfnotnowthenwhenContributor I
asked in Controllers and Music services
Pandora

So I've been an avid Pandora user for decades. Now that I've gone 100% Sonos I'm having an issue.I can't use the Pandora app and cast to my system. I've tried uninstalling Pandora. It's on the same network as Sonos. I DON'T like using Pandora through Sonos because there's not as much functionality. For example can't see song lyrics or history of what's played in the current session. I'm using all the latest Sonos products and the S2 app. Please help🤔  

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Corry P
1 year ago
M
Martin_DucatiContributor I
asked in Home theater
Samsung remote stopped working with playbar

The Samsung Remote suddenly stoped working (28/9/23). Worked for years, 2021 Samsung Q90 tv. Tried changing battery in remote, and factory reset Playbar without luck. Was able to change volume a few times, and also re-connect in the app. But now it’s nothing. Also tried deleting universal remote and setting it up again.  any body els experience this? 

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M
1 year ago
A
AudiomadContributor I
posted in Controllers and Music services
Sonos not decoding music at full Hi rez - Shame !

I think this topic may have been raised about two years ago but wonder if anyone has any further updates.I have a high rez subscription to Qobuz but am disappointing to find out that any music file from Qobuz that is not native 24/48kHz will get truncated to 16/44.1 kHz file stream.  I understand this is to do with backward compatibility with older speakers on the S2 platform.As I don’t have any speakers older than 2 years , it’s a real bummer.. No problems with non Sonos equipment I have which decodes at the native resolution beautifully. Would love Sonos to enable this to add to all the other positives in owning their speakers . Anyone has any further insider updates on this ?

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S
1 year ago
C
changotorroContributor I
asked in Portable speakers
sonos roam not charging

When I connect the cable, it turns on the orange charging LED for a few seconds, about 8, then it turns off. I've already tried it with different cables and adapter

3732
Airgetlam
1 year ago
J
jdill711Contributor I
asked in Speakers
Suddenly, low volume on all Play One speakers

We were gone from Sept 1-22 and when we returned, all our Play Ones require us to turn the volume from the normal 30-40 to 60 or higher just to hear people talking. What happened while we were gone? Why the change? We are running the app on iPhones app version 15.8.1 and Sonos OS version S2.

1444
Stanley_4
1 year ago
F
FrankNh Dm14Contributor I
posted in Speakers
semi-open plan set-up

Hi Sonos community! In the middle of my renovation project it is now time for the wiring, thus making it neccesary to finish my plan for the Sonos audio set-up. Mainly because I prefer to use wall mounts.My living room and kitchen/dining are semi-open connected. It is divided with sliding (ensuite) doors which are open for about 99% op the time but are flanked with big cabinets.  For the living room I am quite sure I will be going for an Arc (blue), Sub gen3 (red) and twe Era 300's (green). The sub will probably be placed in an open cabinet because this cabinet will be a part of still to be designed cinematic wall. I love watching movies and listen to music all the time. Especially while cooking I really would like to have decent sound including the lower frequencies.The missing puzzle is regarding the kitchen and dining room as to what is the best extention of the living room. Standing behind the cooking island, will I still have a good bass coming from the Sub while playing multi-roo

2783
buzz
1 year ago
K
KyashiContributor I
posted in Speakers
Black Era 100 has white pattern inside from dust?

There has been an ongoing construction in my house and the dust was so bad. I noticed my Era100 started showing this pattern inside and it concerns me. I think it might be dust build up. Anyone else has the same issue? How do i clean it up…? 

2104
Stanley_4
1 year ago
L
LeoneContributor I
asked in Speakers
Era 100

I’m thinking about purchasing a pair of Era 100 as surrounds to operate alongside a Beam gen2 and Sub gen3.My current WiFi settings for all Sonos HT products are all fixed and working well on a 2.4ghz frequency.Will the Era 100’s communicate ok on same 2.4ghz frequency as some info suggest that surrounds need to use 5ghz.I’m using a BT Smart Hub2, Devices linked are LGC2 TV  and Sky Q box. 

732
L
1 year ago
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Ericetemilie6953Contributor I
asked in Speakers
Bbox and sonos

Hello,I've just changed operator (as I do every year) and I can't connect my play one to my bbox.I've separated the networks, switched to b/g but nothing works. However, this isn't the first time I've been with Bouygues.Do you have a solution?

1046
E
1 year ago
P
ProtocolContributor I
asked in Controllers and Music services
radio keeps dropping out

App Support ID: 280846410 radio x etc for the last few days drops out regularly. It happens if using global player or tunein and any other radio service.  Incan simply press play and it starts again or wait and it will start again.  can my trace be checked please ?  280846410

671
Corry P
1 year ago
A
ArnhoContributor I
posted in Advanced setups
Add files upnp livebox router to the library

Hi, everybodyI have a Livebox router (upnp) and the possibility to plug on it a usb key. Using VLC, It is possible to access through upnp services to the files of the usb key. But I don’t know to add these files on the Sonos library. Could you please give me some clews to add these files.All the bestArnaud

976
ratty
1 year ago
Ronald77
Ronald77Contributor I
asked in Home theater
Sonos beam gen2 quality of bass sound

My sonos soundbar is since recently having issue’s with heavy bass. Wondering if this can be caused by a software update, don’t think that the woofer is blown up as most of the bass sounds ok. Only when playing certain movies I get a “funky” sound which is most likely the best described as Bass distortion. 

1871
UKMedia
1 year ago
M
meepzorkContributor II
asked in Controllers and Music services
"there is not enough room to update your music library"

I got rid of my Gen 1 Play 5 to resolve an issue with SMB1, and once I upgraded to S2 I started getting this error.  About ready to walk away from the whole thing.  Please help me get back to a system that worked beautifully for years until last summer. 1 - Gen 2 Play 53 - Play 1’sconnecting to a QNAP NAS.  Never saw this error until I updated to S2.  I dont have any playlists on Sonos, only within Youtube music and locally on my computer within Apple Music.

3224
Jamie A
1 year ago
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Gil BelgiumContributor I
asked in Controllers and Music services
Mise à jour impossible sur Mac Os (Sonos S2)

Impossible de mettre le lecteur à jour malgré les étapes proposées de réinstallation dans le dossier appli... 

1129
C
1 year ago
S
ShahzadaContributor I
posted in Speakers
Sonos Beam Gen 2 - No schedules night mode bad android support

How come this app on android has no night mode schedule.No Audio tuning on like ios device for android.Sadly didnt knew how garbage the support app is before buying this and its beyond me how they cant simple options which are available on cheap smart switches.

1057
Corry P
1 year ago
C
Cooper55Contributor I
asked in Components and Architectural
drop in volume

I have two somance speakers connected to a Sonos AMP. The AMP is also connected to my TV. Occasionally, the volume drops where I don’t hear anything until I raise volume to 85+. It happens using th television or jus streaming music.  I have several other systems and this only happens in one room.  Any thoughts?

262
Corry P
1 year ago
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