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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26437 Topics
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Iki ZamriContributor I
asked in Home theater
Sonos speaker no sound when i connect ethernet cable. Only wifi works.

I have setup my playbase & sub via wifi. Works perfectly.  but when i plugged in ethernet cable to either one of them, they suddenly stopped working & sonos app cant find them. I am using a mesh network. TP-link Deco, connected to a switch(unmanaged), then to the playbase/sub.Any help? 

6
I
1 year ago
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Dan55Contributor I
asked in Home theater
15.5 low volume beam gen 2

Just updated to 15.5 firmware update and noticed less volume from beam gen 2. Has anyone else noticed this issue?

2
D
1 year ago
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LucyhbContributor I
asked in Speakers
sonos five unable to connect to new wifi

I've recently changed my wifi provider (from BT to Sky) and I've tried 3 times to connect my Sonos five to the wifi to no avail. Does anyone have any advice?

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N
1 year ago
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Handers101Contributor I
posted in Controllers and Music services
sonos connect remote control

Hello I have a Sonos connect that is in another room, cabled into an amp powering multiple ceiling speakers.  can anyone suggest a remote control I could use for the connect to simply adjust the volume. I can use my phone, but was after a way to have a remote to adjust the volume that can be picked up by anyone.  thanks. 

3
H
1 year ago
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AdrianssnContributor I
asked in Home theater
Sonos beam gen 2 pair with 1 Era 300

Hi,The standard theatre setup is to pair beam gen2 with a pair of era 300, I wonder to pair the beam gen2 with 1 era 300, would this enhance the Atmos audio or it just have to be one beam gen 2 with 2 rear Era 300? Thanks

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A
1 year ago
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CaseyMomContributor I
posted in Controllers and Music services
Combining Sonos Systems

I have 2 homes, with a different wifi network in each.  (Actually, 2 in each, using extenders.)We have an old Sonos system which requires the Sonos 1 app on one of the networks.  We have a newer Sonos One (voice activated) which works on the Sonos 2 app on the Wifi network in our vacation home.I have a new Sonos One SL and a new Sonos Roam, which I would like to configure in one home, but then move to the other.  I can’t add them to the Sonos 1 app because they are not compatible.Can I create a new connection for the Sonos 2 app, using a network in my main home, even though it’s currently configured for the vacation home?Am I even making any sense?

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Airgetlam
1 year ago
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Maximus122Contributor I
asked in Home theater
Era 100 surround Sound / Pioneer DJ Aux

hi I have the era 100 both of them set up as a surround sound sound with the arc and a sub. The reason I bought the area 100 is so I can plug in my Dj mixer using the auxiliary input with the adapter. So far no luck when I try to play my Dj mixer into Era 100. Sonos support told me I need to buy the specific Sonos line usb c adapter from their site for this to work. Is this true? or would I not be able to play because it’s already part of the surround system? 

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controlav
1 year ago
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ShaunKeenContributor I
posted in Portable speakers
Roam Won't Connect to new WiFi

Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!

3
Ken_Griffiths
1 year ago
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skeckAvid Contributor I
asked in Controllers and Music services
mycloud music service

So today I went to play music from mycloud service  (that I was forced to use after I couldn't  access my music  library)Now all that's coming up is "mycloud home" unable to browse musicReally had enough of the mycloud sonos combination What nas drive will work with sonos S1 ? Thanks 

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1 year ago
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MARIO DANIEL CARRILLO GARCIAContributor I
asked in Speakers
Connection problems with my Sonos speakers

I have several sonos speakers already connected. Due to problems of lack of light, everything got out of control. Now in the Sonos application I get the speakers with a key and do not happen. What should I do?

3
Airgetlam
1 year ago
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RupertGypsy_1Contributor III
posted in Components and Architectural
Sonos Amp shows (unused) not registered. Randomly happens

Bought an Amp I think within the last six months and it was working fine. Upgraded from ZP100.  Now it randomly takes down my system and nothing works I usually manage to get it up and running again by disconnecting the power to the amp.  Happens more than it should.  This time I’ve pulled power and Ethernet cable and can’t get it to work. At the moment all my other speakers have disappeared into lala land and only the Amp (unused) not registered shows.  any suggestions besides factory reset.  off to bed to dream about this now lol

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R
1 year ago
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JoinerContributor I
posted in Speakers
Using Sonos One SL in corporate setting

Good morning,As part of our new office building, our retail team are wanting to setup 4 Sonos One SL speakers in the cafe and retail area on the ground floor.We checked with our AV partner who are installing our Teams meeting rooms to check that they wouldn't interfere and they are happy that they wouldnt, however they did raise concerns as they advised Sonos are designed for domestic use and in a commercial bulding they would cause a “big issue” as they sit on 2.4 GHz (congested wi fi channels) and may cause interference.  They advised that the person installing them will need to understand what access points are going in on what channels and then, ensure that the Sonos are separated. Is this correct?  I can see from the specs that the Sonos One SL work on 2.4 or 5 GHz bands and that Sonos are starting to move into the commercial market, so I am slightly sceptical of the advice we have been given.  We are installing Meraki MR36 wifi 6 access points so I think this should help as they

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Airgetlam
1 year ago
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Dickie DContributor I
asked in Controllers and Music services
Unable to access music library using Mac Monterey 12.6

How to access playlist?  Shows available but will not play.  We have gone to system preferences/security privacy/privacy tab/full desk access.  It still doesn't work.  What should we do? 

2
D
1 year ago
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bb8Contributor I
posted in Components and Architectural
SONOS Arc w/ multiple sound sources

I am purchasing a SONOS Arc with surround to connect to a TV. Can I also output sound from a Stereo (with turntable and CD Player) to the SONOS Arc system? Can I do that with a PORT? if yes, is there a PORT setup option to play on SONOS Arc? Thanks. 

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AjTrek1
1 year ago
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Mlimas2Contributor I
asked in Controllers and Music services
“This song is not encoded correctly” - a Sonos response to some of my itunes music

I am requesting some feedback for a recent problem I have encountered with my iTunes music playing on my Sonos system. Two weeks ago, I encountered the following message-the song is not encoded correctly-when playing some music on my iTunes playlist.  The problem does not appear to be widespread as I can play from my music library w/o encountering this situation.  However, I don’t know the extent of problem as I have nearly 20K music files in my library.  The problematic files have the same file extensions as these that Sonos still recognizes-mp4.  At this point, I am using roam, arc and port as my Sonos sound backbone.  Any thoughts?  Thanks.

5
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1 year ago
Nos SONOS
Nos SONOS
posted in Controllers and Music services
Crap 15.5 Version

Please SONOS, stop to multiplie version and correction  ...This last version is * (sorry for bad language, but it’s real)  ... what crippy buffering with MUSIC (IOS / MACOS), ½ chance lost surround, …The 15.2 was a “good “ version : rounded sound, audible vocal, … but since … horrible bass, few clicking during play, highest variation during movie, pffff …PLEASE, STOP, and FORWARD version … *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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J
1 year ago
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babag21Contributor I
asked in Home theater
Soundbar and two Ones do not join the same room

I have one Sonos Soundbar and two Sonos Ones (G2) that simply do not want to be part of the same room. Two Ones were set up as Living Room and play nicely. When I try to add Soundbar it is always created as a separate “Living Room 2”. I can group them as two separate rooms to play the same music, but if I try to tune them they get tuned independently as two separate rooms.Any way to make all three speakers part of the same room as the same setup? 

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B
1 year ago
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Gene_10Contributor II
asked in Controllers and Music services
Sonos in two homes - Two Apps - Same Account?

I have two homes, one with Sonos first generation products and the 2nd home with newer generation Sonos product.  If I keep the first home on the gen1 app, can I just set up the 2nd home on the new app but use my same Sonos account for both apps.  Looking for any suggestions as to how best utilize my Sonos products at both locations.  Thank you.

2
A
1 year ago
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DrAmAtIcFi5hContributor I
asked in Portable speakers
Will adding a Sonos Roam make it work?

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

1
jgatie
1 year ago
J
Jean claudeContributor I
posted in Speakers
2x era 300 en stéréo : reglage de balance ?

Réglage balance droite gauche pour deux era 300 en stéréo ?

1
Ken_Griffiths
1 year ago
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MinijulContributor I
asked in Advanced setups
Sonos sub Gen?

I've bought a gen on EBay (selled as gen 3) but I'm not sure about the gen.Could you tell me the gen with the serial number please?Thanks in advance  Moderator edit: removed pictures with serial numbers (but recorded them).

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M
1 year ago
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WileyContributor I
asked in Controllers and Music services
adverts with spotify premium

Had sonos linked to a Spotify premium account for about 5 years now & having upgraded I now get adverts playing utilising my premium Spotify account!! How can resolve this annoying situation?? 

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F
1 year ago
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Yves Déragon
posted in Components and Architectural
Sonos Arc with Sonos Amp

Est-ce que je peux ajouter un sonos amp à mon sonos arc

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Ken_Griffiths
1 year ago
A
Anonymous
asked in Controllers and Music services
Sharing Application

How to put a second family person on the Sonos application. Thank you

3
A
1 year ago
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SimonDMContributor I
asked in Speakers
Era 100 speakers keep disappearing from app - help

My Era 100 speakers keep disappearing from the app and I can’t play them. I am using BT smart hub 2 with Linksys velop for WiFi. I keep having to reboot the speakers and router to get the speakers back. After a while they disappear again. I have tried changing the WiFi channel on the BT smart hub and have disabled the smart WiFi channel connection on the hub, but it makes no difference. I have play 1 and one speakers on SonosNet using a boost and they work fine. 

3
Corry P
1 year ago
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