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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26446 Topics
J
jdickemannContributor I
asked in Home theater
Projector + ROKU + Sonos amp

Having troubles connecting epson projector with roku and sonos amp.

6
J
1 year ago
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GibbmareContributor I
asked in Home theater
how do i tell if my IR repeaters are working?

I am having a hard time finding what everything in the app does and what each option does.  I see lots of people saying their ir repeaters aren’t working.  How do I know mine are.  Is it just for the volume adjust   Do I need all the options for IR turned on. The ir light repeater   Where do I find a description of everything available in the app and if it needs to be on or what each does.   Even called support and well chatted and they told me go to support online and that’s it.  Guess I was asking too many questions for him. So he just gave me the link for support which is where I started the chat from.  So please any info on the IR would be helpful. Thanks

5
G
1 year ago
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karstenjensen.dkEnthusiast II
asked in Components and Architectural
Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine? I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home. My zones are:  Office: two Play 5: gen1Livingroom: Soundbar, Sub and two Play:3Room 3: Play:1Room 4: Play:1 I do have a booster as well.  Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office. I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine. I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office. On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zone

56
S
1 year ago
S
StolenContributor I
asked in Components and Architectural
Sonos Amp + 4 ceiling and 2 outdoor?

Hi there, Planning on a large kitchen to patio area, with 4x in ceiling in the kitchen, and 2x outdoor speakers on the patio. All driven from a single amp. I know you can have 3 pairs of architectural speakers, and that I will probably lose truplay tuning, but is this going to work as a configuration? I can’t find the answer anywhere.

7
Stanley_4
1 year ago
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WisemanAContributor I
asked in Components and Architectural
is the sonos connect amp compatible with zp 80

Hello everybody. I've a Sonos amp and would like to know if the zp 80 would work with it and what would be the flows?Thanks in advance for your help 

4
W
1 year ago
4
4 DContributor I
asked in Speakers
gen 3 sub

I currently have a pioneer amp with a sonos connect. Does sonos offer a new product instead of the connect, that i could pair a gen3 sub with while still using my pioneer amp?

3
Stanley_4
1 year ago
L
LZP9Contributor I
posted in Speakers
new internet

Hi we got New internet how do we get sones on the New internet?  regards  linda 

2
106rallye
1 year ago
N
Nigelg52Contributor I
posted in Home theater
Dolby Atmos not working on LG TV through Sonos Beam

Have seen similar cries for help but the solutions suggested pointed to setting changes I either dont have (or cannot find!) LG OLED 55C 14LB   Connected to SKY Stream Puck  SONOS BEAM GEN 2  connected to TV via HDMI port 2 (eARC) but output on Netflix, Prime and Apple TV+ although showing as Dolby Atmos on TV are showing as Stereo PCM on Sonos AppLike others the sound when playing music through the Beam shows as being in Atmos and is greatWhen I disconnect the Beam Dolby Atmos shows as enabled in TV settings but when I connect the Sonos supplied HDMI lead the Advanced Settings on the TV are “greyed out”. Had 2 completely unsuccessful calls to LG support and after 90 minutes Sonos support gave upHelp required please

11
N
1 year ago
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SpyceyoneContributor I
posted in Speakers
MOVING TO PORTUGAL

I have two play fives one sub woofer and one play one. I am moving to Portugal. Please tell me if any necessary adapters will be needed or can I just plug and play which I really am praying for.

3
S
1 year ago
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loadbangContributor I
asked in Controllers and Music services
Cannot play multiple Spotify streams

Multiple Spotify playing no longer possible?I cannot play different Spotify songs in different rooms. Seems new.  i.e. be playing one song in the kitchen and a different song in the living room. Now what happens, I have one song playing in one room and if I start playing a song in another room, the first room stops playing. Sonos playing a Spotify song also stops if I listen to music using the iOS Spotify app, annoying for when I’m out of home, those at home the music stops playing on my Sonos. This was always the case when listening to the Spotify app on multiple devices like an iPhone and a desktop computer, however Spotify on Sonos you could always play multiple streams at once. Issue also happens when using Sonos app to play, not using Spotify connect with their own app. Highly frustrating. Anyone else?

4
Corry P
1 year ago
H
hoyavbContributor I
asked in Controllers and Music services
Sirius XM Issue

Evert time try to get to my Sirius XM in the sonos app it says “Sorry something went wrong. Please try again. I have to reauthorize my XM account with username and password. I can then access all channels. The next time I again try to access all channels I get the same message and have to reauthorize the account. This is also happening on my wife’s sonos app as well. Is this a Sonos App issue?

3
Jamie A
1 year ago
K
KTice20Contributor I
asked in Home theater
Sonos Beam Sound Issues

Good day everyone. My in-laws are having a strange problem that I can’t seem to figure out. They own a Sonos Beam that had been connected to a Samsung TV for a few years. One day, it just stopped playing TV sound and when you ask Alexa to play music, she responds and says now playing(whatever you asked for) but the music never actually plays. I’ve updated the Beam and the Tv as well as doing a factory reset on the Beam. Today, I moved it to a different room with a different tv, same issue. I’ve been using Sonos products for years and this one has me stumped. I’m open to any suggestions. 

6
Corry P
1 year ago
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NumptyContributor I
asked in Home theater
What works with Sonos.

My username is Numpty, because I am a 70 year old numpty. I have a Sonos system with sound bar, two speakers and a sub woofer.  I bought the system about six years ago and think its a a 5.2 with a beam bar - my sons sorted it out. I’m with Sky who are now trying to persuade me to buy their glass system - the whole works. I dont think Sky (expensive)  has a compatible Glass system with Sonos. Suggestions please for something that works with Sonos and wont cost me an arm and a leg. Please remember I am a numpty and technical jargon will fly over my head faster than an F16.

1
G
1 year ago
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Thomas VarugheseContributor I
asked in Controllers and Music services
Upgrade notification always on the top of S1 app

Due to the problems with S2 app I downgraded to S1 and the system works well. The issue is a irritating upgrade notification shows on the top. Anyone help me to remove it. I really hate S2 app. 

1
Corry P
1 year ago
E
EdBContributor I
asked in Controllers and Music services
Remove Radio station

Sonos TuneIn: How to remove a radio station from 'My radio stations'?

5
Airgetlam
1 year ago
D
DerekCharlesAvid Contributor III
posted in Home theater
Sonos Screen Saver With Every Starup? Help!

I have a Sony Bravia, Arc and Directv.  Every time I start up the system, the Arc shows its screensaver on the screen through eHDMI.  By messing with the inputs, i eventually find the Directv picture, but I’m never sure how I got there.  What am I doing wrong?  Help

2
D
1 year ago
K
klawrawkzContributor I
asked in Home theater
Arc TV Remote Works on Arc, Arc Can't Tell; Remote Setup Fails.

My tv remote is adjusting the Arc volume just fine. Arc "Set Up  TV Remote" Step thus fails because sonos can't tell the remote is working. Sonos states it didn't notice a signal from the remote. This even though the light on the arc is winking as I select volume up. What gives? How do I complete this set up? Do I need to complete this srt up?

1
G
1 year ago
M
ModernistContributor I
asked in Controllers and Music services
Mac NAS connect problem

I am running a Buffalo NAS (fixed IP) on a Mac network. When I try to connect the music library to the NAS I get “Check user name and password” which it doesn’t have if SMB is ON on the router, or Access Denied if SMB is off.

2
M
1 year ago
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lchloe25Contributor I
asked in Components and Architectural
Check warranty on a product

I am considering buying another SUB with the serial number: *********************I just want to check if anyone can see if there is any warranty left on this product.Thanks Moderator Note: Removed but saved SN. Modified in accordance with the Community Code of Conduct.

1
Sotiris C.
1 year ago
I
iNSANiTYContributor I
asked in Home theater
Dolby Atmos not working on Arc

I have bought a sonos arc this week, however I cannot get Dolby Atmos to work, I have it hooked up to an LG 55UP770066lb. I have tried to connect it through HDMI using the ARC outlet, and also through Optical, jet in the app it keeps saying Audio In: Dolby Multichannel PCM 2.0 .

5
106rallye
1 year ago
F
FerranContributor I
asked in Speakers
Cable era 100

Hola,Cuando tendréis disponibilidad de cable corto para era 100, los tengo instalados cerca de los enchufes y me sobra mucho cable.Gracias

1
Jamie A
1 year ago
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Daniel M.Contributor I
asked in Controllers and Music services
The error connecting to Spotify is still not resolved. I get an error no matter what I do. What is the fix!?

I cannot connect Sonos app to Spotify or connect from Spotify app to Sonos. I get an error unable to add account every single time. I have had zero issues for years and now I’m stuck with this. I have tried every single suggested fix multiple times. So incredibly frustrating. They say this was a known issue that was resolved 22 days ago, but clearly it is not. Does anyone know the solve to this? 

3
Corry P
1 year ago
A
ajhornContributor I
asked in Home theater
sonos bar taking hours to update

Anyone have issues with sonos bar update taking hours.  Can I restart it?   Do I need to unplug and bar and have it start over?

3
106rallye
1 year ago
A
AitchieContributor II
posted in Home theater
PLAY 1 original with BEAM GEN 2

OK, I am about to pull my hair out and bin this SONOS. . but before I do this, can someone please help me. I have 4 Play 1 Originals. ( admittedly dated now but they are only speakers) and have just bought a SONOS beam two as the Play 5 does not have an optical cable, ugh! and there is an issue.  Anyways, I digress, can anyone please help me set up the SONOS BEAM GEN 2 with my PLAY 1 gen 1 please, it says there is an option for surround sound but the APP 2 cannot see them speakers.. This system is becoming way over complicated to be honest, was great when they started but now, they are getting on the band wagon.. and stuff not compatible. 

15
A
1 year ago
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TwincamanAvid Contributor I
posted in Controllers and Music services
Updates

Why is the Sonos update process such a mess?   EVERY time the update note comes on, which is WAY too frequently, I know I’m in for a headache.   I see no reason on Earth for it to be such a never ending disaster.   This time it doesn’t even get past the “update starting” phase where it just kept circling with no end.   I’m running Windows 11 latest update and also Windows 10 latest update.  Problem is identical on both computers.

3
buzz
1 year ago
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