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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26445 Topics
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Wah1785Contributor I
posted in Speakers
Sonos Ray to Projector and Apple TV

I used to have a TV that works perfectly with Sonos Ray but due to not researching properly. My TV is sold and I am left with Sonos Ray with an optical audio Apple TV 4k I like to find options that can still use them together with a projector. Would anyone have any idea?  would simply buying this fix my problem? I don’t really want to get rid of my sound bar since is only 6 months of usageHDMI 2.0 Audio Extractor 4K 60Hz 4:4:4 HDR D-o-l-b-y Vision 18Gbps - SPDIF Optical 5.1CH+3.5mm Stereo Audio Breakout, CEC, D-o-l-b-y Digital Audio Decoder,Set EDID/Audio/Down-scale/HDCP by DIP,EX11PRO https://amzn.asia/d/d8hAQbt

2
W
1 year ago
Sageguy
SageguyEnthusiast I
asked in Controllers and Music services
Sonos Update on macbook pro, Sonos update failed, please try again

I have tried everything that has been written about getting this update to work. I just received my new 2023 MacBook Pro and am attempting to use the Sonos controller on it. The OS Ventura 13.2 hasn't changed from my previous 2017 MacBook Pro. I have deleted the Sonos app, fully, and tried downloading and installing from the Sonos download area. The refuses to update or find my system. I have been in the Beta group so that my be adding to the issue. The Sonos apps work fine in iOS on iPhone 14, and 3rd Gen iPad Pro. So far, nothing seems to work on my MacBook Pro where all the music files are stored. Any suggestions will be appreciated.

7
ratty
1 year ago
K
kkjjssContributor I
posted in Speakers
Putting phone in airplane mode seems to help reduce setup problems

I have a Netgear Nighthawk Mesh system that I setup to take the place of the wireless from the Verizon router (they are my internet/tv/land line carrier).  Due to some tv problems, I ended up getting a free upgrade to the Verizon equipment and it seems to make the wireless network from my mesh system require everything to reconnect.  Our Sonos system is four Play 1 speakers, each running on our WiFi. So when I went to reconnect the Sonos system I had a number of problems with the Sonos app on my phone telling me that at times, it could not find my system or specific speakers, etc.  At times it said something about checking the wireless network that my phone was on.  After trying a number of restarts for one day I factory reset all the Play 1s and went off to think.  The next morning I started as a new system setup (which I had tried before) and then still had some problems finding equipment and getting message asking me to check the network.I then thought about my phone - which is a Pi

3
buzz
1 year ago
H
HarshmanContributor I
asked in Speakers
calibrating

Calibrate my Sonos system with an android. Beam era 100, mini woofer?

2
Stanley_4
1 year ago
C
Colin SContributor I
posted in Controllers and Music services
NAS Drive connection to a Sonos S1 system

Until recently I used a Western Digital NAS Drive (My Cloud Home) to connect my Music Library to my Sonos (S1) system.This has stopped working because WD has withdrawn support for SMB1. Having spoken with the Tech Support teams at both WD and Sonos, the only solution is to ditch my current Sonos system (10 devices) and upgrade to S2 devices in order to access my Music Library. Naturally I don’t want to do this given upheaval and cost.So I have 2 questions:Has anyone found a way round this problem to connect My Cloud Home to a Sonos S1 system? Is there an alternative NAS Drive which will work with Sonos S1 and provides SMB1 support?I appreciate your help and suggestions.    

6
Stanley_4
1 year ago
A
AmiOdaContributor I
posted in Home theater
Sonos arc/sub switching randomly to tv sound for short periods

I have my Sonos Arc and sub hooked up to a TCL television. I have the sub connected to the router with an ethernet cable because I was having issues with that previously but that hasn't been a problem anymore.  This morning it has started randomly switching to the TV sound and then it'll switch back to the Sonos.  I turned off TV autoplay like I saw somewhere but I don't know what to do since it is still having that problem.  I turned it off and on I made sure everything is plugged in. What else can I do? This is really annoying me. 

3
Stanley_4
1 year ago
D
Dan_53Contributor I
posted in Controllers and Music services
Sonos unable to find and play a radio station stream

Sonos used to play KRCL.ORG with no problems.  now when I attempt to play it no longer does.  I’m located in Germany and still connect from any other streaming device with no vpn so I know KRCL isn’t geo blocking.  Any ideas?

1
buzz
1 year ago
E
Enzocft93Contributor I
asked in Home theater
ENLAZAR SONOS Beam 2Gen A SONOS ERA 300

Hola! Buenas noches, como hago para enlazar mi Sonos Beam 2gen a mi Sonos Era 300? Mi tv no me los toma juntos

2
E
1 year ago
D
DoordieContributor I
asked in Components and Architectural
cant get wired speakers to play from the sonos amp

How do I select to play through the wired speakers connected to an amp? My Sonos app can only play through my Sonos Roam wireless speaker

1
G
1 year ago
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mjh2Contributor I
asked in Speakers
Some network upgrade issues...and a partial solution

So I upgraded my old internet service to our community's new fiber network.So on the new 1Gig fiber, I've managed to get two speakers onto the network simultaneously. But the third? I can get it to connect and work when it's alone, but it will not appear/work with either one of the other two speakers. I wasn't trying to get all three to run simultaneously, not yet. The third will not appear with another speaker either wired or wireless.The bad news? All my playlists are on speaker #3. BUT: I downloaded Sonosaver (https://sonosaver.mrupp.ch/) and I stalled it and the Sonos app for Windows on my PC. The good news is that I exported the playlists from speaker #3 and successfully imported them to Speakers 1 and 2. So now I can run two speakers and have the playlists, too.But I want the third speaker to participate, too. Does anyone have insights about this?

5
L
1 year ago
H
HarshmanContributor I
asked in Speakers
Beam and Directv receiver. Volume control.

Installers replaced my sound bar with a Sonos surround sound. Before the Sonos install I was controlling volume with Directv and now it's Sonos Beam even though I am using the Directv remote. I prefer the Directv control remote...it's more responsive. Any suggestions?

2
buzz
1 year ago
M
mattskiContributor I
asked in Controllers and Music services
Sonos app for Mac cannot update itself

I am really tired of this issue where the Sonos app for Mac attempts to update itself but fails with an error. Question on this topic keep getting closed but the company is not actually solving the issue! The solution is to go the web site and manually download the latest version of the app. Fine, but then don’t waste my time with this fake self-updating that doesn’t actually work; just take me to the web site to start with.

5
J
1 year ago
M
MaxSt-HContributor I
asked in Speakers
Bell Canada Wifi pods incompatible with Sonos : Is there a workaround?

Hello,My system is composed of 3 Sonos One SL.One keeps disappearing from app.My internet service provider is Bell Canada.They provide the Wifi Modem, and I absolutely need their pods.These work on 2.4 ghz (like Sonos).Sounds like they’re incompatible with Sonos, unless there’s a workaround…Thanks

2
M
1 year ago
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gruserContributor I
asked in Portable speakers
Roam on Dual Band Router

Hi, I had an existing setup of Sonos One and Sonos 5 Gen2 that worked fine prior to buying a Roam & Roam SL (paired in stereo). The Roams are connected to my router (Fritzbox 7530) on 5Ghz band and the older speakers on 2.4Ghz band. The ssid for the two bands is the same. Google assistant fails on the Roam (setup fine on the Sonos One) and when I turn on the Roams, the One and 5 disappear from the Sonos app. Spotify can still see all speakers in this instance though.Are these known issues?Thanks in advance.

1
Ken_Griffiths
1 year ago
K
KretaPeterContributor I
asked in Speakers
connecting problem Five

Hi, I have a Sonos Play 5 and a Sonos Five.  After a change of residence I have a problem with the existing router.  It is a gated community with a fixed internet with wifi.  The router : Hap ac lite.  Very good reception on smartphones and firesticks.  The Play 5 is recognized by the Sonos system, but also lost again in between.  The Five cannot be installed at all, always expecting me to restart the router or to remove the box from the network and/or reset it to the factory settings.  Is the router the problem?

5
Airgetlam
1 year ago
G
Ghill sntContributor I
asked in Speakers
Sub mini keeps disconnecting from my system

New sub mini keeps disconnecting from my system. I reconnected it every day and by the next day it is disconnected again. 

1
W
1 year ago
M
Mr. ThomasAvid Contributor I
asked in Components and Architectural
Sonos Amp decreases volume when playing loud music

Hi CommunityWhen I play loud music, my Sonos Amp suddenly decreases the volume. It then tries to turn it up again, but will lower it again. I can the turn volume down - wait a little while - and then i can play loud music again - not for long. When touching the AMP it is not warm at all. There is no change on the volume bars in app or PC controller. I have created an diagnostic: 1541814471Hope to get this solved Best regardsThomas

3
Jamie A
1 year ago
G
gazalooContributor I
asked in Portable speakers
Roam reverts to previous network

Hoping this will help some others overcome this funky software.I set up a pair of Roam devices on network A.I then needed to change them to network B.I hard reset both Roam devices and connected them successfully to network B.Less than 30s later, they disconnected from network B and reconnected themselves to network A.Solution:go to System > Network > Manage Networks > click network A > Remove restart your phone (to make sure Sonos app is not running!) reset your device follow the procedure to add a new device and you should be good to go

4
G
1 year ago
I
IOnceSawAYetiContributor I
posted in Advanced setups
65K Limit. How I did it.

Currently I have 110,365 songs available in my library. The way I got around the limit is to mirror the entire folder structure of my music library ,but in this case each album subfolder contains a playlist “.m3u” file that  referencesthe absolute path and filename of the original songs. Normally this would be an exhaustive taskthat no sane person would attempt. Luckily, computers can do this kind of work for us.I used a program called MP3Tag.Go to File/Options/Playlist, and check the box  "Entries relative from work directory".This is essential; it allows Sonos to find the files no matter where your mirror lies. MP3Tag can generate playlists, and the file name of the playlist can be a formatted string and is defined in the "Filename of Playlist" box. I used for exampleD:\TEMP\M3U\%artist%\%album%.m3uWhen finished, the folder D:\TEMP\M3U will have a folder for each artist and these will have a subfolder for each album, with a SINGLE file, the albumname.m3u file which Sonos will index a

4
buzz
1 year ago
M
Mike176Contributor I
asked in Controllers and Music services
Storage on a Samsung S10 not found by Sonos App

I have a Samsung S10 and the Sonos App won't let me use my on-phone music library.Whenever I enter the file path, the App reports 'storage cannot be found'.I've tried changing the file path, enabling access to files and have spent hours trying to establish how to allow the Sonos App to access my music collection, so any help will be greatly appreciated?

7
M
1 year ago
A
AmerifaxContributor II
asked in Speakers
Sonos One - Use without cell phone.

Sonos OneConnect Sonos One to run without Cell phone.I have done this in the past. I would move my Sonos One from my office to my basement.  After moving Sonos One I would have to mess around with the buttons on the top to get it to play again. , To use it I would simply say “Alexa play Frank Sinatra with spotify”.  It worked great. Now for some reason it will not work at all. I have messed around with the button on the bank and the buttons on top with no luck. What must I do.What is the sequence of the buttons to make it work. After the move?Is there a way to move the Sonos one where I don't have to mess around with buttons?Bob

4
Corry P
1 year ago
T
torvic73Contributor I
asked in Controllers and Music services
Dolby atmos configuration

HelloI’d like to know if can enjoy dolby atmos of the Amazon unlimited catalogue if I ad a sonos submini and two sonos one to my bar sonos bean 2Thanks

2
T
1 year ago
B
bensagContributor I
asked in Portable speakers
Impossible to setup Roam on iPhone

I am not able to complete setup of my Roam on my iPhone. When it says “Make sure light flashes green and white, then press the Play button”, I do press the button (duh) but nothing happens. I used to have it setup on this phone I believe, but now for some reason I cannot set it up again (WiFi change?).Anyway I tried:Reset app Reset Roam …By resetting the Roam, it would appear in auto setup, but I’m stuck at “press the button” step with no help.It’s an incredibly frustrating setup experience, with such a price tag, Sonos should do much better. I’ve spent more than one hour already, wth.My Roam is rendered USELESS. Incredible. For such price tag I may just stick to Apple products, no frustration whatsoever NEVER.Very clown product if you ask me. 

3
B
1 year ago
S
sddsmithContributor I
asked in Home theater
Beam (gen 1) and ERA 100 for TV surround

I have an older Beam and I would like to get surround sound out of my TV (Beam connected to TV via HDMI ARC).  Thinking of buying a couple of ERA 100s for rear speakers, but some of the stuff I read seem to indicate I’ll get a 75ms delay out of the ERA 100s.  Is this true?  What does the community recommend for this config?

2
Stanley_4
1 year ago
J
jdickemannContributor I
asked in Home theater
Projector + ROKU + Sonos amp

Having troubles connecting epson projector with roku and sonos amp.

6
J
1 year ago
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