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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27695 Topics
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LucalucaContributor I
asked in Home theater
beam gen 2

Non riesco a configurare trueplay con android.. avete consigli?

121
Airgetlam
1 year ago
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DocRJNCContributor I
posted in Controllers and Music services
Upgrade Sonos Controller

When I attempt to upgrade the controller on my laptop, I get the following error “Error 1324.  The path ?ProgramFiles (X86) contains an invalid character.” I recently used some PC Mover Software (LapLink) that moved the contents of my old laptop to my new laptop. Is there a config file or registry setting I can edit to fix this path.  I tried to delete the software and re-install, but get the same error message.

534
buzz
1 year ago
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rmartin7
asked in Home theater
Sonos Arc, Apple TV 4K and eARC setting on LG OLED C3

I just bought a new Sonos Arc and LG 65OLED65AUA tv.  Everything seems OK but I am having problems with sound from my Apple TV 4K (latest version).  I only get sound when Dolby Atmos content is played, no sound with Dolby 5.1, HD, etc.  I spent and hour with Sonos phone  support yesterday.  We were unable to find a solution.  I tried different settings on the Apple TV and LG tv.  Today I turned off the eARC setting on the LG tv and now all is working.  I think with eARC there is more information transferred with ARC and there might be a slight difference in sound  with Dolby Atmos.  The eARC was turned on automatically when I installed the Sonos Arc on the LG tv.  Just curious why the eARC setting seems to fix the problem.  Thanks.

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R
1 year ago
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Dan NJContributor I
posted in Advanced setups
Large room with multiple built in speakers

I have a large living area (irregularly shaped) with 10 built-in speakers spread throughout the space, not obviously arranged in any right or left pattern.What is the best way to power these speakers and integrate with Sonos? Do I need to buy 5 Amps? Buy 1 and add an amplifier (but then can I control the volume of the amplifier with the app)? Do I just somewhat-randomly connect the 10 speakers to left and right?

723
buzz
1 year ago
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TsmarContributor I
posted in Home theater
sound

Sound is coming loud from tv and quiet from sonos 

211
Airgetlam
1 year ago
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sgka100Contributor I
asked in Controllers and Music services
recovery after power failure

I have nine Sonos speakers mostly used to listen to BBC Radio 4.  Whenever we have a power interruption (quite frequent) they all loose their default Radio 4 setting.  Is there any way I can get the system to restore these defaults when the power returns?  

1073
Stanley_4
1 year ago
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Bezzy1Contributor I
asked in Home theater
Sonos Beam on shelf below TV

I’m considering a Sonos Beam 2 for a wall mounted TV. I have a shelf that is 2 feet below the TV. Will it sound good if I place the Beam there, or do I need to wall mount the Beam below the TV? I’d prefer not to wall mount it but don’t know if it will sound good that far below the TV

5322
Stanley_4
1 year ago
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Pantzar123Contributor I
asked in Home theater
sonos era 300 lower volume than one sl

Hi guys! I just purshased the era 300 to replace the sonos one sl as back speakers. Got the arc sub and era 300, am i the only one that has low volume on the back speakers? Turned up the sorround on the eras but it's still much more quite than the sonos one sl i had eariler.Thanks in advance!

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G
1 year ago
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smokeysfContributor I
asked in Controllers and Music services
is there a way to turn on radio speech enhancement?

When I listen to steaming audio from radio programs the voices are very muffled.  I would like to turn on speech enhancement with the hope I can better understand what is being said.  The speech enhancement only seems to be available when I am steaming from the television though.   I can I clear up the muffled voices from radio stations?

351
Airgetlam
1 year ago
D
DeaconblueContributor I
asked in Advanced setups
surround set up does not play iTunes music out of rear speakers

how do i configure my acr + sub (gen 3) + 2 era 300 so when i connect my macbook pro laptop to my LG C1 tv using an hdmi cable to play my itunes music through all the speakes?  Currently the music is only coming out of the arc speaker. when playing music. I currently have the living room set up as a home theatre system.  Is there a way to use the speakers as another room so I can select the room configuration I want to use when listening to different sources? Like having a theatre room set up and then having a music room set up using the same speakers?thanks,mitch

14212
106rallye
1 year ago
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Proper set up for pairing Play 5 Gen 2 Speakers

I have a two Sonos Play 5 speakers paired for stereo.  They are set vertically.  While looking at the manual for another topic I noticed something that confused me about set up of the stereo pair.  In the product guide I have it under “Creating A Stereo Pair” it states“• When placed vertically, Volume Up is above the logo; Volume Down is below the logo.”The images shown in the vertical set up example on that page have both Sonos logos on the outside of the speaker.  This is also how mine are set.  I have also seen where both speakers have the images on the inside of the speakers.  But, in either setting one speaker will have the volume up above the speaker and the other will be below the speaker.Looking at the Play 5 Gen 2 horizontally the volume up control is on the right.  If you turn the speaker with the logo to the left for vertical placement the volume control will be above the logo as described above,  Doing that though would place the left speaker Sonos logo on the outside of th

8394
MKwheeler
1 year ago
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SImpson169Contributor I
posted in Speakers
Play:1

Hello, I have an Old SONOS Play:1 that I can't seem to pair, tried all the usuals and ran through he app test etc and am getting no response or connection. The Play 1 has a white flashing light. Any ideas or is it time to use as a door stop.??

332
N
1 year ago
B
bignicknicknick
posted in Home theater
Sonos Arc - Help With Settings - Why do I have to choose between Dolby Atmos and Dolby Digital 5.1?

- TV - Sony A80J- Streaming Device - Apple TV4K (2nd Gen)- Speakers - Sonos Arc / Play Ones / SubA few weeks ago I asked about how I should set my TV to get the best Dolby Atmos sound from my Sonos Arc. Here are the settings that were recommended…- Speakers - Audio System- TV Center Speaker Mode - Off- Audio System Prioritization - On- Sound Mode Sync - On- A/V Sync - Auto- eARC Mode - Auto- Digital Audio Out - Auto 1- Digital Audio Out Volume - Max- Dolby Digital Plus Output - Dolby Digital Plus- Pass Through Mode - AutoAtmos works perfectly with eARC Mode and Pass Through set to Auto (it says Dolby Atmos). But, 5.1 content does not play in Dolby Digital 5.1. It plays in Multichannel PCM 5.1.So, I turned eARC and Pass Through to “Off” and it says Dolby Atmos (DD+) which is a “lesser” Atmos from what I was told? But, 5.1 content worked and played in Dolby Digital 5.1.For example, here’s a Netflix show when the eARC and Passthrough settings are Auto. - Stereo PCMHere’s the same Netflix

477411
Corry P
1 year ago
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davidkekoContributor I
asked in Controllers and Music services
Add an Android app to the Services in Sonos app

I want to add an app I have in my Android phone in the Services list of Sonos app to cast to my new Sonos system, but can’t find the way. I can only select apps from a closed list. Is there a way? Thank you.

44619
106rallye
1 year ago
A
AndrewBrightContributor I
asked in Controllers and Music services
Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

97611
A
1 year ago
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yxhContributor I
posted in Speakers
Potential solution to Airplay Error

I found that simply changing the name of the system might solve Airplay Error.For example, change the name of your system from “bedroom” to “bedroom 2”, and choose I haven't moved any Sonos speakers for the Trueplay.Hope this trick also works for you.

451
Ken_Griffiths
1 year ago
H
HoldfastContributor I
asked in Home theater
Audio Levels

While watching movies and shows the music is too loud and the dialogue too low…

10464
K
1 year ago
K
kamal953pContributor I
posted in Home theater
Couldn't able to Hear sound quality

Hello ,  I’m have samsung Q7 Series TV, and I also have  Apple TV connected to my TV. I have bought Sonos Arc, Sonos Sub (3.1) and sonos era 300. I have installed like few days back. My issue is I couldn’t able to hear quality sound and my Surrounding speakers are not working as expected. Do I need to do any settings on my TV. In sonos app it’s showing TV is connected to TV Stereo PCM. No really understanding what is the issue.  Any suggestions is much Appreciated. Thanks 

432
K
1 year ago
B
BlueacresmanContributor I
posted in Home theater
no sound from hulu app on samsung tv

Beam works with everything else except Hulu app.

2466
controlav
1 year ago
J
Jimmi76Avid Contributor I
asked in Controllers and Music services
sonos connecting to amazon music

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

861
Ken_Griffiths
1 year ago
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CopperKim08Contributor I
asked in Home theater
Number of surrounding speakers with Arc

I paired Arc with a pair of Era 300. I’d like to add a pair of Play1 as additional surrounding speakers. Can I add two pairs of surrounding speakers with Arc?

421
G
1 year ago
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Jamesmorris1099Trending Lyricist I
posted in Controllers and Music services
Using Google Podcast app

How can you send audio from the Google podcast app to a Sonos system of any kind?  Whenever I try to send via the chromecast feature in the Google podcast app I get a message asking me to make sure both my device and Sonos are on the same wifi network.  (The app is not supported within the Sonos app)I get the same problem with many other apps that can send audio/video via chromecast.When I test this with other speakers that support wifi/bluetooth I can always easily connect. I strongly suspect some clunky workaround will be required because Sonos support have been unable to help.  Google support said the problem is on the side of Sonos.

60519
Airgetlam
1 year ago
Q
QuesadamanContributor I
asked in Controllers and Music services
Spotify's Discover Weekly

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

1197
Airgetlam
1 year ago
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smannakeeContributor I
asked in Speakers
Adding Sound connection to TV

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

312
Airgetlam
1 year ago
Z
zakatanaContributor I
posted in Controllers and Music services
Is there a fundamental limitation preventing Sonos to make an Android TV app?

Hello everyone,I recently purchased an ERA 300 and the hardware is absolutely brillant; I didn´t think that Dolby Atmos could sound so good with a single speaker. So much that I’m probably going to ditch Youtube Music for Apple Music once my trial period is over. Seriously it’s that good.However, the lack of dedicated Android TV app is a really bizarre omission to me. I know that most people will tell me to buy a soundbar but:Not all of us have the disposable income for that. Not all of us have the means to plug a soundbar. I use, for instance, a projector which single HDMI input is already occupied by a mibox S. And even if I did have the money, and an available HDMI, I would need a 6 meters HDMI cable to connect the soundbar; not really practical. I currently connect the era 300 to my mibox by bluetooth and I experience no delay in the sound, thanks to a built-in compensation I presume. This works reasonably well and the speaker does a surprisingly good job when watching series or mo

8673
melvimbe
1 year ago
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