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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27709 Topics
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jonnysmContributor I
asked in Home theater
I am very disappointed with Sonos

I am very disappointed with Sonos, because I spent 1700€ for an ARC soundbar and a subwoofer.And now I find myself with a system that works badly, because I have a Connect Amp from 2014. Something I have to control with App1 and something else with App 2.If I don't have my phone I can't adjust the volume of the associated speakers via cable.If I had known that I have to spend another €500 to be able to control the volume with the TV remote control, I would never have bought Sonos!Then I don't understand, you do a promotion to solve your problems but you force me to spend more, why don't you give me a refurbished one with a discount.I spent all this money, thinking of buying the top I find myself in an embarrassing situation, either I spend more money or I sell everything, because it's not manageable like this.has anyone solved differently?

34419
jgatie
1 year ago
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Robinsid18Contributor I
asked in Portable speakers
No sound from Move after new WiFi installed

My mobile device tells me music is playing on my Move but no sound comes out. New WiFi was installed four days ago. Move was working well before that, and seems fine now except for total silence! I’ve added it as a new product three or four times and all goes smoothly but still, no sound emerges. I’d be grateful if anyone could offer a new strategy to try.

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buzz
1 year ago
marc123456
marc123456Trending Lyricist I
posted in Controllers and Music services
Sonos favorite limit

I know there where several topics about the sonos favorite limit, people explained the limited playlist is a feature.But seriously, you cannot limit peoples behaviours!Please increase the limit, its a stupid concept to reduce the possibilities we use sonos products we paid for.Nice sunday, enjoy music :)

43716
L
1 year ago
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RodhimanContributor I
asked in Components and Architectural
connect flashing red

My connect speaker stopped working and I cannot add it back to the system. Has blinking red light and will not clear with a factory reset. Sonos can’t see the connect box anymore WTH happened. My factory reset consists on powering on the connect box while holding the pause/forward button. Amber light comes on briefly, and then straight to flashing red. 

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K
1 year ago
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Claude_CHContributor I
asked in Home theater
Gen 3 sub not paired with Sonos account

HiI recently had to update my home cinema composed of 1 Arc / 1 Sub Gen3 / 2 one SL. as the update would not go through, I reset all products individually, reboot my router and trued adding back each product to the same Sonos virtual room. The 2 one SL paired correctly with the system and updated correctly as well. I could pair them together as a stereo without problem. The Arc paired correctly and did not require an update. the Sub Gen 3 pairs corrctly with the system, connects to the wifi, but fails to be « added to the system » or to the « sonos account ». Can anyone help out?       

1661
Jamie A
1 year ago
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smithg38Contributor II
posted in Advanced setups
What is the 'best' way to connect Sonos to router for normal use?

I have been a happy user of Sonos for many years and think the system is unrivalled is many ways.Recently however I have had drop outs with at least one of my Play:3’s in the kitchen.In total my systems consists of;Livingroom 2 x Play:5 with 1 x Sub (left connected via Ethernet) (right connect via Ethernet with WiFi Disabled) (Sub connected via WiFi)Playroom 1 x Play:1 (connected via Ethernet WiFi Enabled)Kitchen 2 x Play:3 (WiFi)Master Bedroom 2 x Play:1 (left connected via Ethernet WiFi enabled) (right connected via Ethernet WiFi Disabled)Study 2 x Play:1 (left Wifi) right (WiFi)Childs Bedroom A 1 x Play:1 (WiFi)Childs Bedroom B 1 x Play:1 (WiFi)And 1 x Roam (mainly used for the garden) (WiFi)My internet connection is a stable FTTP with avg. 860Mbps Down and 750Mbps Up, I do have a Netgear mesh system 1 x router and 2 x satellites.Do I have too many units connected to the router (I am using a switch in some cases) and should I have disabled WiFi on the units described above or should

8608
ratty
1 year ago
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MKlinContributor II
asked in Home theater
what is my system

Hello all, I have home theater. One Arc with two sub (Gen 3) and two Era 300 for surround.  is it 7.1.2? or ?can someone tell me?   thx!

1747
Ken_Griffiths
1 year ago
A
AraCContributor I
asked in Portable speakers
Just purchased a Move and it sounds awful next to my Play 5. What am I doing wrong?

I just purchased the Move and with help from customer service downgraded the software. I was eager to hear it next to my aging system (Play 5 and various ZPs) but when I finally got it to work it paled in comparison to the sound of my Play 5 - little dynamic range and poor sound quality over all. I hear that the sound quality of the Move 2 is much improved but does it make sense that the 5+ yo Play 5 sounds much better? Any suggestions on settings or tweaks I can make are welcome. Thanks in advance! 

6461
Corry P
1 year ago
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TheCaseLatinGuyContributor I
asked in Controllers and Music services
trying to connect sony tv to sonos amp provided by apartments

I have built in speakers in my new apartment and it’s sonos amp. I am trying to connect my tv to it and use it as surround sound. Is that possible?

1392
106rallye
1 year ago
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DaeleenuttContributor I
asked in Portable speakers
is there a way to track your device if stolen

Earlier this week I was leaving from the gym around 4am when I was attacked by two transient young men when the first perp attacked me the other climbed into my vehicle and swiped a good bounty of my belongings amongst them I'm pained to say was my Sonos move I worked an entire year of overtime to buy this wonderful device and to have it ripped from my possession in such a nasty traumatic filled rush is so debilitating and now I can't rest while listening to my music or at least have a negative reminder it's out there somewhere in some  encampment. Sorry to sound so why me but really wish I had some sort of location service 

19112
buzz
1 year ago
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JPS 1981Contributor I
asked in Speakers
Sonos 1 available to see in the app but not in any other app

I have an orginal play 1 that is connected to my wifi network but I cannot see it in other music apps such as spotify - any ideas?Thanks 

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Ken_Griffiths
1 year ago
B
BSAB44Contributor II
posted in Speakers
Line in lost one channel on play 5

I have my play 5 connected to my PC via line in. I seem to have a problem with one channel on the line in on the play 5.I’ve tried the line in on other devices and it works OK. This was a lot of money when purchased so I hope its not now a brick ;-(

172
Stanley_4
1 year ago
J
Jonathan KContributor I
asked in Home theater
Sonos Five pair for music AND as stereo pair with Arc

I use two Fives as a stero pair for music. Right between those is an Arc connected to my tv screen. I find the Arc sounds rather thin, so I would like to use the Fives to work in tandem with the Arc when watching tv. I know this can be done if you add the Fives to the same zone, but that would make the Arc play music as well which sounds terrible. My question is: can you use the Fives in two different zones?

2642
Stanley_4
1 year ago
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OverniteSensationContributor I
asked in Home theater
Lossless Atmos Sonos Arc Amazon Firestick 4K Maz with AVR Sans TV

Can the Sonos ARC support Lossless Dolby Atmos with Amazon Firestick 4K Max plugged direct into the eArc port of the Sonos Arc? To stream Amazon Unlimited Dolby Atmos content I will us an Android Client using Amazon Unlimited Music or DTS Playfi.  As of this time my only Sonos product is a pair of Play1 speakers. I would use these as rear speakers paired with the Sonus Arc, only using this for listening to Amazon Unlimited Dolby Atmos catalog. For the rest of my Hi-Fi and Home Theater environment I would keep an exiting hi end HiFi configuration that supports large room speakers for 2 channel and 7.1 non Dolby Atmos, I have   physical HD and streaming audio content that I want to keep separate from the Sonos Arc Dolby Atmos Audio streaming plan Id rather not replace my  TV,  AVR or any of the components for my DVD-A, SACD, BlueRay, DVD, CD, DAC or 2 channel streaming  configuration. It's all in the same room with Wifi Router with GB bandwidth but Is rather not disturb the apple cart ju

3316
O
1 year ago
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callengrayContributor I
asked in Speakers
Grouping from Apple TV through Beam throughout apartment

If I am watching something on Apple TV through Beam in my living room I can group the IKEA symfonisk in my bedroom and it works great. But if I try to group the Five in my office or Roam SL anywhere it sounds like it’s skipping or something. Hard to explain but definitely not listenable. Any ideas?

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C
1 year ago
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MandylaTrending Lyricist I
posted in Home theater
Using a stereo pair, with Beam 2 and Era 300s Surround

I currently have a Beam 2, Sub 3, and Ikea Symfonixs Surrounds.  I thinking of upgrading to Era 300 surrounds.  What would happen is I add the Ikeas as front stereo pair “group” to this Beam/300 set up.  Would front dispersion be improved, or degraded?  Would there be a lag with Movies?  Would there be lag with Music? Can lag be improved by changing sync in the setting? Any thoughts would be appreciated.

3984
jgatie
1 year ago
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DenisparkesathomeContributor I
asked in Controllers and Music services
Cannot access music folder on DiskStation NAS since getting new Windows 11 laptop

I’ve had Sonos for many years. Generation 1. I use Sonos controller 1 on laptop and phone. the music library is held on a Diskstation NAS drive (Z drive). All has worked fine through a previous laptop and windows upgrade to 10.When I got the new laptop the Sonos was working and finding music on the NAS drive. I couldn’t however manipulate files and folders on the Z drive from file explorer. After a few days I fixed this (it was technical and I cannot remember how). But this fix coincided with the present problem that Sonos cannot now access my music from either the desktop app or the phone app S1 controller. I can see the music library. Searches work and I then queue up the music (it goes in to the queue for the selected room). But on hitting play a message pops up saying it can’t find the file.The sonos speakers themselves are working if for example I play radio or connect spotify.I did momentarily get the access back. I uninstalled the phone app and (coincidentally?) when I opened th

5777
M
1 year ago
W
WhatUserNameTrending Lyricist I
asked in Controllers and Music services
Adding a song to playlist in Windows app is a huge problem

The Windows app has a massive bug adding songs to playlists from a local library.  I have five Sonos playlists (not Spotify playlists). I store my music on the same Windows PC where I run the Sonos windows app.  Here is how you can reproduce the bug:In the Windows app, play a song from my local library. Then click the “i” and then “Add song to Sonos playlist”.  The next screen should show the list of playlists, but most times the app does not show the list of playlists and instead shows a message “No playlists have been added to your Sonos Playlists yet”.  But I have 5 playlists, so it is wrong.  If I click “i” and then “Add song to Sonos playlist” again it will usually show the same wrong message.  One time in 10 it works, and shows my playlists.  So basically it is unusable to create a playlist in the windows app.  Has anyone else experienced this?  I have searched in the community and did not find others with this problem (though frankly I find the search algorithm in the community

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W
1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services
Best Amazon device

Hi I’ve several Sonos amps plus in-ceiling speakers. None of these speakers are voice enabled. Can I use an Amazon device such as a “Dot” or “Echo” to control the music?if this is possible what is the best device ? thanks. 

1213
K
1 year ago
M
mpa4470Contributor I
asked in Portable speakers
Stereo pairing Roam with Roam SL

Hi, I have recently added a Roam to my Roam SL. Tried every way to stereo pair them but the app will just not recognise them as a pair. If I try Airplay from my iPhone I can get one or the other to work but not both at the same time.The Sonos website suggests to name them name them in different rooms. I can name the Roam but not the Roam SL.Am used to Apple products that just work. Can anyone help?

219411
jgatie
1 year ago
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Jonathan CanningContributor I
asked in Controllers and Music services
sonos not working

 okay, after years of having Sonos work okay it is now playing up, a lot. Dropping out, iOS and Mac controller not connecting, Spotify unable to add tracks, unable to update Sonos on Mac without reinstalling every time. This is getting annoying and would like it sorted, and before you ask yes I have turned it all off and on again on multiple occasions and reinstalled it and yadayadayada. Make it work, it used to and now doesn't and I have not changed anything. I don't know if there is now an issue between Spotify and Sonos but it wont play any my playlists through the Sonos app but will through the Spotify app but that is only a half-fix. 

5655
jgatie
1 year ago
S
scouillardContributor I
posted in Components and Architectural
Port APP

We attempted to set up a SONOS port in  a business application and with a veteran IT engineer, was not able to use any of 3 wi fi networks or an un-restricted Ethernet connection. Took the device home and spent roughly 2-3 hours on and off to set up the device, have it work for 20 seconds of a song, then pause the song and the connection crashes. Easy to see why the SONOS APP’s get between a 2.7 and 3.1 ration out of 5.0 scale

443
buzz
1 year ago
F
falcomanContributor II
asked in Speakers
Compatibility of legacy Sonos with the new ARC system

Is it worthwhile or possible to connect a legacy Sonos system to a new ARC system?

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Airgetlam
1 year ago
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MrNilssonContributor I
posted in Advanced setups
Google nest wifi and Sonos

Hi all,Since a couple a weeks ago i have constant problems with sonos speakers gets status not connected randomly.  I have Google Nest Wifi mesh with one router and one AP this setup have worked perfectly before so not really sure whats causes this.My Sonos setup:2 playbars with play 1 as sorround and  sub 2 play one 1 play 32 standalone play 12 roam I have tried to connected the playbars with ethernet just to see if Sonosnet would solve the problem but that didnt help 😪still the same problem.so I just want to check if any one else have this problems,  and if its a Google Nest Wifi problem or a sonos problem ?    

3737
Stanley_4
1 year ago
T
teazelContributor I
asked in Home theater
Sonos Beam Gen 1 and eARC

My Beam Gen 1 worked fine connected to an old Sony TV through the Sonos optical HDMI adapter, but was recently moved to a new Samsung QN55QN90BAF TV with eARC. I removed the optical adapter and plugged the Beam into the eARC port, but my TV doesn’t appear to recognize the connection.  Am I doing something wrong or is the Beam Gen 1 just not compatible with eARC?. 

9736
T
1 year ago
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