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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26448 Topics
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benn600Trending Lyricist I
posted in Advanced setups
Need Home WiFi + Hardwired with NO SonosNet

I have had a few forum discussions ongoing.  Short summary is that SonosNet doesn’t work for me because playing an Apple Music song everywhere (9 zones over ~21 nodes) just crumbles.  Totally unusable.  When I use home wifi mode, music plays great but HDMI live sources are unusable.There really needs to be a setting to forcefully disable SonosNet.  When I use a hybrid approach with some devices plugged into Ethernet and wifi on, the system always switches back to SonosNet.  The problem is, to take one example, my Amp.  It pushes live audio sources out to other zones, but has to do a minimum of 2 hops.  Once to Orbi over home wifi, and then again to the other speaker.  If not a third hop over the wireless backhaul.  This makes no sense at all.  Why can’t Amp push its data out over Ethernet and avoid the first slow/unnecessary hop?Or if SonosNet mesh could interoperate with a mesh WiFi system without making the network unstable, that would work too.  I’m bringing this up because I still

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1 year ago
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HwashburnContributor I
asked in Components and Architectural
sonos one problems

I have a Sonos music system in my house. It is comprised of 16 Sonos connect version 1 units. I have had trouble with the system recently. Some of the connect units seem to have failed all at once. We have purchased new units but they have not all worked either. Is there a known problem that could be causing this? Do you know if there is a hood resource for solving this problem? At this point 9 of the units have stopped working.

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H
1 year ago
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bignicknicknick
asked in Home theater
Is it okay to touch inside of Sub (Gen 3) while playing bass track?

Sometimes I put my hand on the inside of the Sub (Gen 3) while playing a bass track to feel the vibration. Is there any risk of damaging it? Or is it pretty sturdy in regards to what I’ve described?

8
Airgetlam
1 year ago
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Ellyg14Contributor I
asked in Speakers
speaker doesnt appear in airplay or bluetooth

My speaker can be found when I’m in the Sonos app, but doesn’t appear in the Bluetooth/airplay section when I try and play through Spotify or headspace or other apps. It has done in the past so I know it’s possible! I’ve tried restarts of the speaker and my phone etc. 

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Airgetlam
1 year ago
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namsContributor I
asked in Components and Architectural
What can I connect with the Sonos amp?

I have a Sonos Move and One. Now planning to setup 2 speaker pairs outdoors and connect them all through the Sonos amp. Can I connect 4 wired (non-Sonos) speakers and the Move and One together through the amp to play music on all together? 

1
jgatie
1 year ago
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James M2023Contributor I
asked in Speakers
how reverse an S2 to S1 downgrade without losing account settings

My system is built around the original BRIDGE controller and the Play 5 Gen 1 and has since added Play 1’s, Play 3’s, and a Playbar - all before S2 but upgradable. In 2020, I added a Move and downgraded it to be S1 compatible.  I don’t use voice command stuff and basically use the system for music.  It’s worked great I recently bought 3 more MOVES for outdoor use.  Before I downgrade them all to be S1 compatible to use with my current system I want to confirm I can upgrade them back to S2 if/when my Play 5 dies or no longer functions. 

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S
1 year ago
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MavjoyTrending Lyricist I
asked in Speakers
Popping sounds after running Trueplay

just got my pair of Era 300 and set it up as surround for my Arc. After running Trueplay, loud popping sounds on both Era 300 and Arc. I have to turn off the audio source and close the Sonos app to stop the popping sounds. I got the latest firmware. The system works but can’t make use of Trueplay. Any suggestions or same dilemma as me. Thanks. 

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G
1 year ago
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t00tTrending Lyricist I
asked in Home theater
Stereo PCM

Losing the will to live here. I Have Sonos Beam Gen2 and I cannot have any sound other than stereo pcm. My tv is PHILIPS - 50PUS7855 50" 4K . I have a hdmi 4k cable. I am using both the standard TV, Netflix and 4k blu Ray player and they're all playing stereo pcm only. I have set the audio to multichannel (bypass). Why is this happening? Any help greatly appreciated.    

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M
1 year ago
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BuffaloManContributor I
asked in Home theater
SVC Command Add

Hey Sonos,  It would be so nice to add “turn off surrounds” to our SVC commands.  And/or make it quicker to complete that task in app.  Current process requires 6 touches via sound control and 5 touches via settings.    The morning after movie night is a completely different set up with coffee and soft music.  

1
Sotiris C.
1 year ago
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Lewis.r_lContributor I
asked in Speakers
sonos playbar high pitch noise

Hello sonos , currently I have the an issue of a high pitch noise coming from my Sonos playbar , from research it seems to be a transformer issue which I’m trying my hardest to get fixed.  I have found that these Switching Power Supply Inverter Converter Ferrite Core Custom Transformers can be found on aliexpress for about £50 for a pack of 5. sonos have seemed to be reluctant to fix these issues of high Pitch noise from the transformers and as it seems to be that there was a bad batch of switching power transformers that some how worked there way into supply chain during the manufacturing of these playbars. personally I find it quite annoying that you haven’t offered a replacement power supply board for a fixed price etc for users to replace them or something along those lines.  I have been in contact with countless repair shops and companies to fix this issue I have currently.  I am probably going to try and fix it myself but I will be calling Sonos soon to trying and see if there is

4
S
1 year ago
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xushaohaiContributor I
asked in Controllers and Music services
Can't add music on network neighborhood

win11电脑能读到网络邻居的音乐资源，但sonosAPP添加不了该音乐资源，请问怎样解决？谢谢！ Moderator edit:Google Translate- The win11 computer can read the music resources of Network Neighbourhood, but the Sonos APP cannot add the music resources. How to solve it? Thanks!

1
Ken_Griffiths
1 year ago
DJ1911
DJ1911Contributor I
asked in Controllers and Music services
Music library unavailable since software update

Hi, what happened to old fashioned “my library”?Also voice control seems to ignore my voice. Still hear “I can't understand, please use Sonos app” :-(please improve DJ 

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Ken_Griffiths
1 year ago
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bignicknicknick
posted in Speakers
Is it okay to touch inside if Sub (Gen 3) while playing bass track?

Sometimes I put my hand on the inside of the Sub (Gen 3) while playing a bass track to feel the vibration. Is there any risk of damaging it? Or is it pretty sturdy in regards to what I’ve described?

2
Corry P
1 year ago
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TNPAPAContributor I
asked in Speakers
Wifi interference question

I am about to purchase an ARC and subwoofer but want to be sure of something.  I currently use a soundbar system from Samsung that connects to the subwoofer and rears on Samsung created 5.8ghz WiFi channel 165.    This worked great for a few years until we moved to a new house with many other homes saturating the upper WiFi channels of 161 and higher, causing the subwoofer and rears to cut out or make noise.If I am reading the SONOS info correctly, as long as I don't connect the ARC by ethernet to my home network the ARC and the subwoofer will connect to my existing home WiFi network and send the sound through that. If I use the ethernet, then it will turn on SonosNet and create its own WiFi which could run into the same interference as the Samsung system I own.  Am I understanding this correctly? I have an ASUS mesh WiFi network with ethernet backhaul. Signal in my home is rock solid in all areas. 

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ratty
1 year ago
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BELIALCHEMISTContributor I
posted in Home theater
CONNEXIÓN SONOS ARC A APPLE TV 4K

Se puede conectar una SONOS ARC directamente a un APPLE TV 4K Wi-Fi + Ethernet con HDMI 2.1 para tener DOLBY ATMOS si mi televisor no dispone de ello? A mi lo que me interesa, hasta que cambie el televisor, es poder ver las películas de las plataformas digitales (NETFLIX, AMAZON PRIME, etc...) tal y como las estoy viendo ahora (a través del APPLE TV) pero disfrutando del sonido DOLBY ATMOS. Gracias de antemano!

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1 year ago
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pgs73Contributor I
asked in Speakers
Era 300 & Pro-Ject E1 phono turntable

Hi. I’ve bought an era 300 to use with a Pro-Ject E1 phono turntable, but can’t get any sound to transmit at all.  My understanding is that the turntable has a built in pre-amp, so I don’t need a separate one, but no joy so far.  Any ideas please? 

3
SarahN
1 year ago
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VasylRContributor I
asked in Controllers and Music services
Multiple User Profiles

In the reference of ““Any idea if this support is planning? Need to separate streaming services between different accounts.

1
Airgetlam
1 year ago
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cowbellguyContributor II
asked in Home theater
Any Atmos Tuning Content Reccomendations?

Can anyone recommend streaming movies or shows to play to help me optimize the Atmos sound settings?  More specifically, good content to test “height audio” levels from Disney+, AppleTV or Max. My setup is the new Arc + mini Sub + Amp powered rears in ceiling.  Thanks.

2
G
1 year ago
A
Anonymous
asked in Portable speakers
Roam SL - Bluetooth and Equalizer Questions

You read things on the internet and don’t know whether they are true. I read in a review that you need the Sonos app to manage even the basic Bluetooth functions. So, question 1: Can I connect to Sonos Roam SL from a BT enabled device that cannot load the Sonos app? (I have a couple of portable music players which use a proprietary operating system and cannot load apps.) Does the Sonos Roam SL remember equaliser settings across devices? (That is, if I adjust the equaliser using a Sonos app on my Android phone or Windows computer, will those settings still be present when I connect to one of the players referred to in 1.)Thank you.Clive

3
A
1 year ago
A
AnnadaleContributor I
asked in Controllers and Music services
Trying to play Album from Spotify only get a few songs

Search in the app for an Album. This used to find albums in my collection or on Amazon or Spotify.Now with Spotify all I get is “Featured” songs and a link to open the Spotify app.Is there now way of playing whole albums from within the app any more? 

3
Ken_Griffiths
1 year ago
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Juddy60Contributor I
asked in Home theater
Sonos Playbase setup

Since the upgrade to my home router I am unable to setup my playbase. All other products I have are working with no issues. I’ve logged on to my router to see if there are any duplicate IP addresses that could be causing the issue, but I found none. The articles I have read online suggests the home theatre surrounds that have been disabled (slow flashing green light) and that I need to re-enable the setting on the Sonos app. When following the instruction to set-up the home theatre, the option for me to set up the home theatre under the System option is not there.

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Ken_Griffiths
1 year ago
R
Race73Contributor I
asked in Home theater
Beam 1 Compatibility w 2014 Sony Bravia

Gen1 Beam? I have 2014 Sony Bravia with 1 hdmi port which has fire stick plugged into it.  I have the audio connector cable, but do not see where I can plug into the TV?  Will Sonos Beam Gen 1 not work with TV as described?

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R
1 year ago
J
jw241Contributor I
posted in Home theater
15.4 update low volume not resolved in Arc

Anyone  else  still  having low  volume  issues  with ARC after  update 15.4  Still not resolved . 

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J
1 year ago
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Mrs puffContributor I
asked in Controllers and Music services
local music library on my android phone no longer recognized by sonos

I have had couple of Sonos roam’s for about six months now. I installed the app on my android phone.  On my android phone, I have a micro SD card, that has my music library, thousands of songs. When I first was using the Sonos app, I would start it up and it would give me the choice of Sonos music, say the free stuff, Sonos radio or choosing my music library. Recently, when I start the app, I no longer see my music library that is on my android phone as a choice, only Sonos radio. I have had to upgraded a few times since I have owned them and can’t pinpoint exactly, but expect this change in behavior came after an upgrade. I looked through some of the community threads regarding issues with connecting to a music library but they all seemed to be connecting to a network connected music library device. My library is in the same device I am running the Sonos app on, my android phone. Any assistance would be appreciated. Thanks

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buzz
1 year ago
A
Alpine KiwiContributor I
asked in Controllers and Music services
Sonos S2 on iPhone has black unresponsive screen

For the past 24 hours my Sonos app has only showed a black screen.  Running iPhone 13P on iOS 17 Developer Beta and latest Sonos update.  I have removed app and reinstalled it, issue remains.  Cheers for any help. 

6
Airgetlam
1 year ago
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