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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27711 Topics
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PhilippeMEnthusiast I
posted in Controllers and Music services
End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

891
106rallye
1 year ago
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KD smithContributor I
asked in Speakers
Sonos One wont connect/play

Hi!5 of my sonos speakers are set up and working fine on my new router.  However, 2 of my sonos speakers wont connect. I keep getting an message saying product not found.  Ive done a hard reset, connected it via ethernet and even called tech support.  I’m so discouraged. 

2113
Airgetlam
1 year ago
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ShotchkisContributor I
asked in Speakers
connecting Play 1 wirlessly to new BT Hub 2 router

My Play 1 speaker won’t connect wirelessly to my new BTHub2 router

1682
Ken_Griffiths
1 year ago
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seadragonContributor I
asked in Speakers
Era 300 pair with Sub Mini = Less Bass?

Just picked up a pair of Era 300s with the Sub Mini for music listening only in my living room.  I got the sub thinking it was just a given that I would need it.  However, I find that I actually get more and better bass performance without the sub from just the stereo pair of the 300s.  I was very surprised at this but after A/B testing with and without the sub, I’m getting better bass without it.  Anyone else have this combo?  I’m thinking I may return the sun to save some cash.

32174
G
1 year ago
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justinj54321Contributor I
posted in Components and Architectural
Pioneer Receiver / Sonos Port as Source for Sonos Amps

Have a question that so far Sonos support hasn’t been able to help me with.  We have six rooms in the house with in-ceiling third party speakers powered by their own Sonos Amp (so six Sonos Amps). In addition we have two rooms with 5.1 surround sound driven by their respective Pioneer Elite VSX-LX105 Receivers (works with Sonos compatible) connected to Sonos Ports.If I want to use any of the Sonos Amps as a source for the rest of the house via grouping I have no problem having that music/sound playing through the two rooms with the Sonos Ports.HOWEVER, I want to be able to use either of the Pioneer Receivers (via the Sonos Ports) as a source to play through the Sonos Amps as well.  So for example, if I was watching a game on one of the TVs connected to the Pioneer Receiver/Port and I wanted to also play that same game through the rest of the house via grouping.  I haven’t been able to find a lot of specific documentation on the topic, but from what I have been able to find online this

5334
Stanley_4
1 year ago
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per dahlin
posted in Controllers and Music services
Tidal on Sonos

As I understand, playing Tidal HiFi Plus through the Sonos app gives us max CD quality audio, up to 16-bit, 44.1 kH.But, when using the Tidal App on a Samsung Smart TV connected to a Sonos Amp over HDMI, what audio quality can then be passed through?Same question when having Tidal App on an Apple TV 4k with HDMI to the same Samsung TV and then HDMI to a Sonos Amp. With Tidal HiFi Plus, what quality can be passed through?Thank you.Per Dahlin

21696
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1 year ago
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tigerfan87Contributor II
asked in Controllers and Music services
Controller Update Error on Macbook

There is an “update now” button on my S2 Controller on my MacBook but I am having trouble updating it. I have not had issues in the past updating the app on my MacBook. I keep getting an error during the install process that says “Sonos Update Failed. An unexpected error occurred. Please try again”. (Screenshot of Error attached) I have tried it again several times and keep getting the same error. I am running Mac OS Ventura 13.0.1. Anyone know a fix?   

33911
A
1 year ago
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orourkegContributor I
asked in Controllers and Music services
Sonos error indexing my music library

Hello everyone,A few months ago Sonos put out an update (I have no idea which one, but I’m sure they do!) which has effectively stopped my personal music library from indexing.I can run the “Update Music Library” as many times as you wish, and I systematically receive the same error message:The music is stored on a NAS - which has no issues.The network is working perfectly well.This is a known issue with Sonos - I have sent logs and talked to their Service Centre.I simply can’t understand why this issue is not being dealt with! They have known about it for months, but no answers?Getting seriously worried that their teams are focusing only on streaming, and abandoning the thousands of clients like myself with libraries  to which we hold dear, and want to be able to use as one of our sources of listening to music!Hope someone out there has some answers - because Sonos certainly doesn’t!!Gerard

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1 year ago
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EricplaymusicContributor I
asked in Portable speakers
Performance

With the Roam SL can you stream anything to it?  It’s not limited to just streaming services?   thanks 

181
Airgetlam
1 year ago
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MparchctContributor I
posted in Portable speakers
Sonos Move Mounting brackets

I am looking for a corner, articulating mounting bracket for my sonos move

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M
1 year ago
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UlfTContributor I
asked in Controllers and Music services
Trouble streaming

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

714
Airgetlam
1 year ago
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JlsargContributor I
posted in Components and Architectural
Connect connection

Some of my connects will not play music

121
Airgetlam
1 year ago
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MMLVaessenContributor I
posted in Home theater
Sonos Arc with Google Chromecast flickering

Hi, I have a Samsung Smart TV with Google Chromecast 4K. Since I connected the Sonos Arc to my TV (and therefore with Google Chromecast) I have a lot of flickering/black screen when I turn on the TV and chromecast. When I disconnect the hdmi of the Arc, then the flickering stops. So it has something to do with the Sonos Arc/Chromecast.Does anyone has a solution for this problem? Thanks in advance!

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1 year ago
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kmiporterContributor I
posted in Speakers
Speaker Groups

Hi,  I am looking to purchase 2 in-ceiling mounted speakers and amp + Sonos Beam + Era100.Can I set up a Group that includes the ceiling speakers and Era 100 and another group that may include the Sonos Beam and In-Celing Speakers  

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buzz
1 year ago
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BadbazTrending Lyricist I
asked in Home theater
Beam 2 & True play

Hi guys, my new beam doesn't show True play in the app like my era300 does, any ideas. Thanks 

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1 year ago
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Paulo111Contributor I
asked in Home theater
Sonos One SL doesn't play music when the Beam and Sub mini are off

So I recently moved from house and had to do the setup over again, and must’ve done something wrong. Before the move, I used to be able to play music one the one SL even the sub mini and the beam 2, now, whenever those are off I’m not able to find the One SL even though the light is on and it’s configured to the internet… What should I try?

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Airgetlam
1 year ago
Airgetlam
Airgetlam
posted in Home theater
Thinking of buying a Sonos Home Theater setup?

It appears that Sonos is having a sale this weekend… https://www.engadget.com/sonos-home-theater-sets-are-up-to-20-percent-off-this-weekend-174800255.html

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Airgetlam
1 year ago
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Richard 1966Contributor I
posted in Speakers
Will this work?

Current set up in living room:75” TVSKY Q Sonos soundbar, sub and 2 x 5’s (group - living room)We want to use a projector in the living room without chasing walls for cabling - we have refurbed the room not long ago.The projector will go on the ceiling in the living room and receive video signal via hdmi from bedroom above living room.The problem is getting sound to the current Sonos surround set up without cables.My solution. Install a Sonos Beam 2 in the bedroom. When we want to watch the projector, “group” the Beam with living room group (mute the Beam).I know it works, and will produce sound. However, will latency be a major issue? And will the sound be in Dolby 5.1 etc or plain old stereo?Much appreciated.       

233
jgatie
1 year ago
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Terrilmt
asked in Home theater
Must it Mute cycle twice before Ray mutes TV

Toshiba TV has ½ and Mute cycle. When I hit ½ mute it works, then hit it again and the TV shows Mute 0, but the volume goes back to normal. But I do this cycle for the second time it works as it should and the TV is muted. I have a Ray and Sub.

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1 year ago
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FLSenatorContributor I
asked in Home theater
surround

Has anyone used a single Five as a rear speaker with an Arc / Sun Gen 3 set up. 

801
ratty
1 year ago
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beester1973Contributor I
asked in Components and Architectural
Sonos amp volume

Whenever there is a loud sound during a movie (like an explosion) the volume suddenly turns way down and I cannot turn it back up. I have to turn off tv and turn back on to reset it. I have the TV plugged into sonos amp via HDMI and using sonance in wall speakers. Any suggestions?

481
Jamie A
1 year ago
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Rocketdog99Contributor I
asked in Portable speakers
roam at a hotel

Roam wouldn’t work at hotel using their internet? 

55215
Ken_Griffiths
1 year ago
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pogicruzContributor I
asked in Home theater
Sonos Arc won’t allow other audio

Sonos Arc is connected via HDMI ARC. When my family is asleep and I want to watch quietly I try to switch to Bluetooth headphones/earphones. Seconds later audio switches back to my Sonos, causing me to not be able to use my other audio devices (e.g. AirPods). How do I fix this? My AirPods aren’t compatible with my game systems, so I use to connect via Bluetooth through my TV (Samsung). Any help would be very appreciated.

1071
106rallye
1 year ago
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TravellingContributor I
asked in Portable speakers
sonos Roam won’t connect to be set up with hotel wifi

I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions? 

8559
106rallye
1 year ago
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LNoteContributor II
asked in Controllers and Music services
Limit on radio stations workaround

Hi - is there any way to work around the seemingly arbitrary limit on the number of radio stations I can save to My Sonos? I have reached the limit which is quite annoying. 

866
Stanley_4
1 year ago
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