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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26450 Topics
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User515619Contributor I
posted in Speakers
Why are your updates so terrible. Latest update 15.6 build 74.0.43110 broke the sonos service on iOS devices.

I updated my sonos apps and system as required by you Sonos and since that time I cannot access any of my sonos system from any iOS devices fortunately it is still working from my windows PC so I know it is working. Tomorrow I will try uninstalling and reinstalling my iOS devices with the Sonos app. This is unacceptable you make great hardware and terrible software. If this were the first or second or even third time this has happened, I might overlook it, but this happens all too often. The fix always involves some complicated hoop jumping to get the system back to working order. I have other things to do with my time other than to test your software. I will continue to not recommend your products to friends and family. I so very much want you to be better than you are sonos.  

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buzz
1 year ago
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GuiltybearContributor I
asked in Controllers and Music services
groups/rooms/ help needed

So having owned a play 1 and play 3 for a few years yes they are normally powered off. However In preparation for a party and knowing that I previously setup a group to allow Spotify to play playlists, I come to find that groups appear to have disappeared from the sonos app.Anyone have any suggestions how to create this as I have read through various boards, but cannot see it.under products I have dining room as play1 and office as play 3. Getting them grouped to play Spotify should be simple enough

4
Airgetlam
1 year ago
SarahN
SarahNHeadliner I
posted in Speakers
A pair of Era 300s at slightly different heights

Hi,I currently have a single Era 300 in my lounge for music. I have bitten the bullet and ordered another plus the stand, using one of my 15% off coupons. When installed as a stereo pair for music with the other, there will be about a 10cm difference in height. Will this matter given I will do Trueplay?Hope not as I don’t really have any other options on placement.

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SarahN
1 year ago
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BourbonManContributor I
asked in Portable speakers
Sonos Roam beeps same time every day - no alarms set

Hello - My Sonos Roam beeps (sounds like a voice assistant turning on), every day at 730 AM.  when i go to the Sonos 2 app, and look at alarms in the main settings, nothing is set there. how do i get the unit to stop this with out unplugging

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Airgetlam
1 year ago
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tsopantaras99Contributor I
asked in Speakers
My sonos play 5 (2nd gen) can't connect to the wifi

Hi to everyone, I have a play 5 (2nd gen) and this thing just denying to connect to my wifi network and my sonos system. I don't know why just one day just disconnected and after that needed to connect it with the ethernet cable. I moved in to my new home and I can't have it near my router. I don't know what else to do. I need your help. 

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1 year ago
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Dean_HAvid Contributor III
posted in Speakers
Feature Request - Sonos IKEA "Invisible" Atmos Ceiling Light/Speaker

Right. I’m going to stop after this as brain is getting carried away.Any chance of there being an IKEA collaboration, similar to the Sympfonisk, to create a ceiling light with built in Sonos speakers to work as either dedicated down-firing Atmos speakers or “invisible” music speakers?Context: I’m a “tech-on-show minimalist” and would rather hide/ghost it all as much of it as possible. The Symfonisk lamp speakers are okay and all but better for surrounds or discrete ground level music (not a great fan of the look personally). Upfiring speakers in the Arc and Era 300s are great and all but definitely doesn't have the power/presence/directionality of a dedicated in-ceiling speaker. Given most rooms have a ceiling light via ceiling rose in the centre of the room, I would LOVE Sonos Atmos speakers built discretely into a ceiling light where either music or dedicated Atmos down firing speakers would live. That way, even if you don’t have any other speakers, you get the benefit of music in a

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melvimbe
1 year ago
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Dean_HAvid Contributor III
posted in Controllers and Music services
Feature Request - Pre-Defined Old School DSPs Settings (Concert Hall, Jazz Club, etc)

Another feature request. Rather than just basic bass/treble/ambient/full adjustments for speakers, any chance of pre-configured (or configurable) DSP settings for music Sonos, you know, those “old skool” DSP settings like Concert Hall, Jazz Club, Dance, Dolby Theatre, etc to select from?For some added context and having been through MANY different varieties of music, surround sound and home theatre systems over the years. Sometimes, nothing beats good old fashioned 2.0 stereo but without the technology of today, those old systems had to use psychoacoustic trickery to make the sound more interesting/engaging, some with greater success than others Using my TruPlay’d Arc, 2 x One and Sub setup as basis, for movies and TV’s, it sounds as great as would be expected. For music as well, it’s definitely no slouch and certainly has presence and fills rooms but it’s all based on TruPlay and the room acoustics and manual adjustments of levels. The only thing I found is that it’s still somewhat di

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ratty
1 year ago
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vickosisContributor I
posted in Home theater
Getting another Play:5 Gen 1 to pair with projector & Apple TV 4k + Airport Express (Aiplay 2) vs Sonos 5.1

Already have a Sonos Play:5 Gen 1  which I’m now using with my newly acquired projector. The question I’m struggling with now is whether to get another Play:5 Gen 1 (yes I know it’s 2023) rather than an altogether new Sonos 5.1 setup that I simply don’t have the bugdet for at the mo.It’s a real shame that the Play:5 Gen 1 can’t be used as surround speakers which would have been ideal, but given that my projector is mounted behind my sofa connected to an Apple TV 4k which allows wireless connection to speakers over WiFi using a separte Apple Airport Express (Airplay 2) devide I already own i.e. plugged into Play:5 Gen 1 via 3.5mm I feel like another inexpensive Play:5 Gen 1 would most likely be the best way to go for me at present, especially since I also tend to listen to music now and again.Wondering if anyone has had a similar experience using 2 x Play:5 Gen 1 (grouped) hooked up to a projector or TV and how it compares to a Sonos 5.1 setup; is a Sonos 5.1 setup really that much bett

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V
1 year ago
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Thewizard2000Chromatic Producer I
posted in Controllers and Music services
Sonos and Hifi compatibilty

Hi,Since Tidal offer up to 9216 kbps audio quality streaming with the premium Hifi Plus membership, are you aware that sonos 3rd generation speakers can supports that high quality with multi-rooms without any unsync issues? I still have unsync issues always with hifi stream (without ethernet wired speakers and multi-room only) and i would like to know if the firmware have solved this issue, or maybe this is just that sonos speakers are not capable to handle this high song quality with multi-rooms… I have read couple years ago on sonos specs that the device can handle up to 1400 kbps if i remember but i don’t find the info anymore. Btw i have fast internet 1000 mbts speed and premium wifi Orbi Wifi with satellite device connected to my modem in bridge mode. I do not have interference because i do not have any issues with my cameras, chromecast, xbox console, or any others devices at home… Last year i tried everytings from reset all my devices and tried every others channels available wi

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T
1 year ago
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Greg1988Avid Contributor I
asked in Home theater
Dolby Atmos - Beam 2 with Sonos One rears

Hi, I've got a Beam 2 and looking to get some rears Sonos One Gen 2. I wanted to know, if I'm watching something with Dolby Atmos sound, will the Beam 2 still play Dolby Atmos and the rears normal? Hope this makes sense

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106rallye
1 year ago
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rhysbookerContributor I
posted in Speakers
Era100 Line-in Issue - Paused Sound

Hi,I have my Era100 connected to my PC in my office via the (official) line-in adapter and the sound starts playing, sounds great but then it keeps pausing for no reason. I look at the SONOS app on my phone and the playback for line-in has been paused in the app. I press play and then it immediately starts playing again. The vast majority of the time the app hasn’t even been opened on my phone but it seems to be the cause of the playback on my PC stopping… getting very frustrating!Either there is something going on with the era100 itself, or the app is being overly active in the background. I don’t want the solution to be ‘remove the era100 from the app’ because that means i need to re-add it every time i want to live it up with my Beam to play music across the house.

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Stanley_4
1 year ago
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Dean_HAvid Contributor III
posted in Home theater
Feature Request - Self Calibration/Auto TruPlay for Mic Enabled Speakers

Hi Sonos,Any chance an option to self-calibrate “Auto Truplay” in a room that has multiple mic enabled speakers?I was recently looking into swapping out my Arc + Sonos One + Sub combo with a Sony HT-A9 because what I hope will be my future living room looks to be asymmetrical and so I was trying to find a way of creating as discrete a home cinema as possible without the Arc/TV being the anchor/centre of the room where 4 off-axis speakers might work(also why I bought a Samsung The Frame TV).One idea I liked about the HT-A9 is that it uses the mics inside the 4 speakers to self calibrate the room based on position and was just wondering if/as/when Sonos might consider the same. Granted people may have SL speakers (for which standard Truplay is still relevant) and the Sub doesn’t have a mic (but given bass is supposed to be non-directional, it should matter) but it would be a nice step to simplifying/automating setup.Not sure if this is the right place for it or it’s been asked before but

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melvimbe
1 year ago
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MartintdrvContributor I
posted in Components and Architectural
sonos connect:amp cutting audio

My sonos is connected wirelessly and once per three songs it will cut out the music and then resume playing. My diagnostics report is ****. What is up with the connect:amp?*Moderator Note: Removed personal identifiable information from original post* 

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M
1 year ago
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VABOZContributor I
posted in Speakers
Broken One SL

Hello, i just dropped my fathers One SL speaker on the floor, it works just fine but it got a crack on the casing, can i buy just the case or do i need to buy a new speaker? he says i dont need to repair it but i want to

1
Ken_Griffiths
1 year ago
JPR_Project
JPR_ProjectContributor I
asked in Home theater
I don't understand...

Hello,I have a SONOS system with 4 PLAYS 1, 1 PLAYBAR and 1 SUB.I would like the PLAYBAR to work with the PLAY 1s and the SUB.What do I have to do?I can't set it up.Thank you for your answers.

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controlav
1 year ago
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moeron58Contributor I
posted in Controllers and Music services
Sonos Controller can't navigate Plex library by folder

The Sonos controller can “see” the shared content on my WD PR4100 via the Plex service but, unlike the Plex or Plexamp players, doesn’t provide an option to search by folder, it only allows by album, by artist, playlist, recently added, etc.  There is an “Other Sources” selection at the bottom of the menu that opens up to show “Music/MyCloud PR4100, which seems like it would show the shared folders, but it’s greyed out and not activated:Is there anything I can do to activate this?  Forwarding to the local port Plex uses on the private network doesn’t do it.

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E
1 year ago
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SilentBassContributor I
asked in Controllers and Music services
Sonos Wireless HiFi System listed as a user on my computer Windows 11

I was in my start menu and hovered over my account name and noticed another account pop up named “Sonos Wireless HiFi System”, I clicked on it, and it just basically logs back in my account. It shows up in windows settings, accounts, other users as well. Using command prompt doing “query users” only my account shows, doing “net user” the sonos one shows but list my account as admin, I am wondering if this is a normal thing, and am guessing it has to do with how the sonos app streams music off my pc to the speaker. Or if is this not normal and I need to do something about it. other information that may help OS: Windows 11 (22H2) Build: 22621.1992SYMFONISK Bookshelf Speaker Sonos OS: S2Version: 15.6 (build 74043110)Hardware Version: 1.20.3.3-1.0

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S
1 year ago
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Raymond973Contributor I
posted in Controllers and Music services
Appairage Sonos arc + 2 Sonos ERa 100 + Sub + 2 Sonos SL One

BonjourJ’ai fait l’acquisition de deux enceintes ERA 100 que je voulais appairer avec le système existant (Sonos Arc, Sub Gen 3, 2 Sonos SL). J’ai essayé toutes les associations possibles mais je n’arrive toujours à appairer la Sonos Arc avec les deux nouvelles enceintes ERA 100.Comment faire pour y remédier? Merci d’avance de votre réponse.Raymond

2
R
1 year ago
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Rob.nlContributor I
asked in Speakers
Sonos speaker works (with local button) but not shown in the S2 App

Hello. Maybe someone can help. I have a problematic Sonos Five. Actually the speakers works fine and plays audio when operated locally via the buttons on the Sonos Five. I can start playback (with single play-button press) and i can group the speaker with a long press on the Play-button.My problem is that the last few weeks, very often, the Five speaker does not show in in the iPhone Sonos S2 App or in the MacOS App. When this is the case, i still can start playback using the local buttons without any issue.It mostly happens with my Sonos Five but sometimes also my two grouped One’s (grouped with a Sub) do not show up in the App. A power-cycle always solve the problem. Although temporary.Any clue what i can do to resolve this?

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Stanley_4
1 year ago
B
bignicknicknick
asked in Home theater
Sonos Sub (Gen 3) - Weird Glue/Excess Molding?

Can anyone else with their Sonos Sub (Gen 3) take a look inside and see if they can verify any excess glue or weird stuff in the molding inside?Wondering if this is normal? 

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G
1 year ago
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Musiclover26Contributor I
asked in Speakers
Sonos problems

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

1
Ken_Griffiths
1 year ago
W
WhityawabootContributor I
asked in Speakers
Connection issues

Failing to connect to my WiFi hub Era 100 

1
106rallye
1 year ago
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MikeyIDContributor I
asked in Advanced setups
SONOS setup with NAS Drive

Hi All!  Working on helping a customer move some music.  I’ve setup a Buffalo LS210D NAS drive connected to the SONOS system.  This music is being moved to this drive from an older iMac that is having issues.  I got the NAS drive setup on the router with a static IP address so it will always find it.   I went into the SONOS app and put that NAS drive into the music library setup. The music is in a shared folder on that Buffalo NAS drive.  It works like a champ.  We can see and play the music in the music library.  Here is the problem.  I started by just placing a small amount of music in there to set it up and make sure it works.  Now when I add more music to the NAS drive the app does not see that newly added music when we go to try and play it.  The previous music is there and plays fine. I can delete that from the Music Library Setup in the SONOS app and add it back again the same way it was and it sees the new music.  Below is the syntax of the setup.  All music that is added is ad

5
M
1 year ago
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kalepasteContributor I
asked in Home theater
Xbox Series X and Sonos Arc dilemma

Equipment:*Xbox Series X*Samsung UN50MU6070 with eARC*HAMDI 2.1 cables*Sonos Arc (A100)Hi all, I'm having trouble setting up dolby atmos for the Xbox. The Xbox is saying the device isn't capable of Dolby Atmos and the TV is saying the Sonos Arc isn't capable of Dolby Digital +. This is weird because I previously had the TV set up with a cheaper SoundCore soundbar that had Dolby Atmos working when the Xbox was plugged directly into the soundbar. I've even tried swapping out the sonos HDMI cord with an HDMI 2.1 cable that I was previously using.Settings:Xbox:HDMI Audio: Dolby DigitalPassthrough AllowedTV:Sound Output: Reciever (HDMI)HDMI Input Audio Format: BitstreamDigital Output Audio: Dolby DigitalAny help is deeply appreciated!

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P
1 year ago
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SoundchasrAvid Contributor I
posted in Controllers and Music services
Best solution for wall or stand controller?

I'd like to have a controller in the kitchen that guests can use to control the music and that shows now playing info.  Either on the wall or on a stand.  I understand that Sonos doesn't make anything like this. Has anyone else come up with a solution that they like and could share?  I saw that the new Google pixel tablet has a docking station so that might be an option but don't know much about it. Thanks for any suggestions.    

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ratty
1 year ago
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