Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27710 Topics
O
OptimeistTrending Lyricist I
asked in Home theater
300s direction when used as surrounds with no rear access - couch against wall

I’ve searched and read lots of posts, but still can’t figure out the optimal direction to face my 300s.  I know some posts say just try each and see what sounds best, but I would like to first determine the theoretical best direction.My couch is up against a wall and there is no way to place 300s behind (as you can see from the pics).  What is the best direction to face them?  It seems like the best would be to face them towards the TV so at least 1 of the sides is directed towards me and the other side is bouncing off the wall, but I would love to get some expert opinions.  I don’t mind moving each speaker a bit before watching a movie, which would give me the 8 inches clearance recommended.Left surround position - against wall ~6 feet from listening positionhttps://photos.app.goo.gl/KW8CD5QJg9V6bTLC9Right surround position - against bookshelf ~14 feet from my position (I could move it behind the lamp table, which would make it 9 feet from me, but 3 feet from the right couch seat)http

12223
Stanley_4
1 year ago
S
Steven_5Contributor II
posted in Controllers and Music services
Sonos and iOS updates

How hard is it for a company of this size to stay on top of iOS firmware updates? When iOS 17 was released and I purchased a new iPhone 15 Pro Max, the Sonos app wasn’t compatible, and TruePlay tuning was disabled—for what seemed like forever. Now we’re back to the same thing with iOS 17.1–after a lengthy beta cycle and plenty of time for Sonos to make adjustments to their app to be compatible way ahead of the firmware release date, here I am with two new ERA 300s to go with my Arc and sub, and I can’t tune them because the existing app on the App Store still isn’t compatible.  Sonos, have you gone to the review section of your app on the iPhone App Store, changed the sorting view from most relevant to most recent, and perused the thousands of one and two star reviews you have, along with the nearly infinite number of consumer complaints that continue to post day after day, month after month? If thousands of small fry app developers can keep up with the cycle of beta releases and relea

3153
Stanley_4
1 year ago
A
AidanbContributor II
asked in Home theater
beam, play 1’s and Roam as surround sound

I have a beam and two play 1’s which can be set up as either stereo or surround.  I also have a roam.  im wondering if I add another roam could I set up the beam with the play 1’s as front and roams as rear.  I have some dvd’s which have 5.1 surround music on them and wondering how I get to listen to them in a better setting  I am currently just playing them as 5.1 dts.  I also use the play 1 to connect to my port and turntable.  im hoping someone can direct me how to make the most of my system when I want to watch dvd  I also have an old Sonos play bar in the front room and can move the other bits to make it work in there if that helps   

13945
Stanley_4
1 year ago
F
FrenchJuContributor I
asked in Home theater
Era 300 : watch movies with Apple TV = good idea ?

Hey guys, quick question:I plan to setup a videoprojector on my ceiling, and I would like to connect it with an AppleTV 4K , and use a Sonos Era300 as sound system.Unfortunately I don’t have a wall to hang a soundbar on it, so I’ll put my Era300 on a Stand Pair under the screen when I’ll watch movies. What do you think about that ?→ I understand it’s not possible to have Dolby Atmos sound through AirPlay2 (yet? I hope you’re working on it guys?), but will it work in Dolby 5.1 ? Or Stereo only ? Thanks

30197
F
1 year ago
D
Derek from AustraliaContributor I
asked in Components and Architectural
Compatibility

my current system has the 1st gen play fives and sound-bar which use the Sonos 1 app which i use for my music.I want to purchase the Beam and some Era 100s which use the Sonos 2 app. can i have both systems on the network or will there be compatibility issues?

301
AjTrek1
1 year ago
U
udp53Contributor I
asked in Speakers
era100 line in and bluetooth stereo pair

I have a single era100 which I use over wifi (Spotify mainly), line in (xbox) and bluetooth (turntable)I am considering buying a second one to create a stereo pair.Question I have is will I be able to use the bluetooth and line in across the stereo pair as well as Spotify.Id really like the xbox and turntable to come through as stereo as well as Spotify. Thanks Brett

2201
Ken_Griffiths
1 year ago
M
melman355Contributor I
asked in Home theater
Playbar/Sub addition

Hi all I currently have a Playbar and Sub (I assume 1st gen) and small whit Sonos bridge. What are the best speakers to pair with this set up? Playbar is above TV and I have shelves on both sides of tv with plenty of space. Went to Best Buy and they told me I could connect any of the new gen speakers with them. What speakers would I have to source to put on the sides of the tv. I have the sun set up near the couch away from the tv. 

1256
M
1 year ago
L
LtcinfantryContributor I
asked in Home theater
5.1.4 system using Arc, Sub, 4 ceiling speakers all connected to/thru an Onkyo NR7100

I have an open concept living room with Florida concrete block exterior walls so in-wall speakers and rear surround speakers are not an option. My wife doesn’t want speakers out visible in the middle of the room. I want to create a 5.1.4 Dolby Atmos system surround sound system for my home theater using an Onkyo NR7100 receiver with Sonos speakers. I would like to use the Arc, the sub, and 4 Sonos ceiling speakers to do this? Will this work? It seems like it would. What am I missing? I do t think I need to add a Sonos amp anywhere to make it work. Any help would be greatly appreciated. 

6712
L
1 year ago
W
WardleroyContributor I
asked in Speakers
Line-in no longer connecting to speakers throughout home

I’m no longer able to connect my line-in feed (a turntable) to most of the speakers in my home. This is suddenly a problem for the past few days after a full year of no issues at all. When I activate the line-in and try selecting any other speakers except the 5 (which is wired to the turntable) and my ceiling kitchen speakers (which are connected to my Sonos Amp), it makes all the sound stop and eventually says it can’t connect to the device. Nothing about my home or set-up has changed so I have no idea why this is happening. Submitted a diagnostic—1125498172. 

4201
G
1 year ago
A
abdelall ZakiContributor I
asked in Home theater
sonos amp with sonos arc

i have an issue with adding sonos amp at sonos mobile app after adding sonos ar & one sl, i can’t do that at one application as the owner asked for setting all amp,arc & one sl together at same system, so any help to get off this issue ?

675
Airgetlam
1 year ago
M
munichContributor I
posted in Speakers
Sonos Era 300 manufacturer defect

Hi @ All,Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.I googled it and it seems that this concert more people:https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/Can some Era 300 owners confirm that they also have this problem?  

122325
I
1 year ago
T
Tim_167Contributor I
posted in Controllers and Music services
Sirius XM Radio and other "stations" need a persistent play feature

I am having trouble at a client location where Sirius XM radio stops playing without any warning.  This can happen if a device updates and can happen for unknown reasons.What I would like is a way to set a SONOS zone to a station and have it play continuously, forever, as long as it is able.  That means, if a source is interrupted or stopped for any reason, it would resume playing on its own.  It would repeatedly try to re-connect to the stream.  Since the looping playlist button is grayed out during station play, perhaps replace it with a persistent play button to effectively do the same thing and play forever.I have seen a lot of complaints about Sirius XM radio and even Spotify on these forums, and this is a simple feature SONOS could add to their devices that would band-aid this problem for everyone - if people have some reason why their stream is interrupted, it would auto-resume, perhaps with a 1 minute retry interval.Does SONOS read these forums and use them to build new feature

911
jgatie
1 year ago
M
MikeBartContributor I
asked in Portable speakers
Grouping when Streaming via BT or Airplay with WiFi but no Internet?

Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi.   We have a 12 zone system in our home and have for years.   We are very happy with the system and understand it’s functionality.   We’d like to add a small system to our camper, three speakers.   100% of the time we have a WiFi available in our camper.  Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not.   I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home.   What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers?  https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE

391
jgatie
1 year ago
J
JamangleContributor I
posted in Advanced setups
Ubiquiti Unifi Dream Router & 3 AP's - app loses rooms but playback not affected

I have a newly installed Unifi setup. My Sonos works perfectly in all rooms, but the app seems to lose rooms occasionally. Playback isn’t affected and everything works perfectly from a hardware perspective, it’s just i cannot control them from the app from time to time.It’s very intermittent and seems to have something to do with my phone roaming between access points. Sometimes if i move to another access point, then the sonos app finds everything again.Is there a setting i am missing? Everything else on my network works perfectly. I have been chatting to support but they can’t help. it’s the usual story of reset this etc… never works. Case numbe4r is 0545883. Diagnostics are on this case number  I have the following Unifi Setup:1 x Unifi Dream Router (UDR)3 x U6+ Wired Access Points (AP’s)2 of the AP’s are wired directly to the UDR. 1 of the AP’s is wired to a network switch that is then patched to the UDR.Sonos:Bedroom: 1 x Play 1Hall: 1 x Play 1Kitchen: 2 x Play 1 (stereo pair)Tank

47010
J
1 year ago
O
OsmosContributor I
asked in Home theater
iOS17.0

Why Sonos Trueplay not working on new iPhone iOS17.0 update can Sonos please update your app too. 

150428
SteveInUnionWA
1 year ago
Haggismac
HaggismacContributor I
asked in Speakers
Group Sound Distortion

Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.The complete system comprises of the following3 x Sub3 x Play Base1 x Ray15 x One (2 not yet connected?)I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset

20323
Stanley_4
1 year ago
M
Misty67Contributor I
posted in Home theater
High Expectations?

So I bought the Arc and used trueplay, like others I’m not getting any sense of height watching Atmos content. Ceiling is 8 feet high and flat and I’m sitting 6 feet away Arc is 6 feet from ceiling. I plan on adding rear speakers but not a sub as the room may be too small, any ideas? and are the rear speakers worth getting?

595
AjTrek1
1 year ago
T
TimMeeseAvid Contributor I
asked in Home theater
Sub not connected even though it is found (and then not found!)

I have just purchased a sub gen 1 off ebay for my S1 system. All looks good.I have another Sub already connected to my lounge, this new one is for the kitchen/beam.The S1 app could not see the sub. I had this problem with the beam. So ran S2, factory reset, connected, downgraded to S1. All looking good. I run S1 app on same wifi network as Sonos system. Follow instructions. The S1 app finds Sub. Asks me to press the Sub button, I do this, and S1 thinks while trying to connect. But does not and concludes it cannot find the unit (even though it had it in its sights just moments ago). I’ve been round this loop several times, factory re-setting etc. Always, the S1 can see it and begin the connect sequence, but then loses it. What is the workaround? 

143510
Ken_Griffiths
1 year ago
S
StylarTrending Lyricist I
asked in Speakers
Spectrum Router SAX2V1S is it compatible???

Just got this new router from the ISP and my speakers always disconnect or cannot be found. Have to always find and re-start the router to find all speakers. Sonos say’s to name the bands to separate them but ISP says it is not possible with this router. The page that lists routers that are not compatible does not list this router. Has anyone find a solution for this issue with this specific router? Is my only option is to get another router that lets you separate the bands (2.4ghz/ghz)???Set up:1 Beam4 Sonos Play11 Move

332214
L
1 year ago
T
ToolioProdigy I
asked in Controllers and Music services
Why has my Calm Radio disappeared?

My Calm Radio stations stopped playing through the Sonos app this afternoon. They were working a few hours earlier. I thought I would delete and re-add the Calm Radio service in the app to see if this would resolve the issue,  and when I tried to add it again it had disappeared from the list of available services. I am a paid Calm customer and it is working through all other means, including the Calm Radio app and Roon. Does anyone know what's going on? [EDIT: A few minutes after I posted this a Sonos app notice  informed me “Calm Radio is experiencing a full outage” and it now appears as “down” on the Sonos status page. Oddly I am listening to Calm through Roon during this “full outage” and am having no issues playing stations through the Calm app.]

27110
W
1 year ago
E
e9leylanadContributor I
asked in Speakers
I purchased the Sonos SL One for audio output from windows 11 desktop

On-line chatted with a Sonos rep to determine if the audio output of my windows 11 can be sent to the Sonos SL One. The speaker does not have a line in. Is there any workaround to be able to accomplish windows 11 audio output to Sonos SL One speaker?Thank you

5283
S
1 year ago
S
StartingtopuffContributor I
asked in Controllers and Music services
conflicting advice regarding upgrade to s2

Hi,I have decided to update my system to s2 and run the compatibility check which reports my Connect cannot be updated. I decided to create a separate system for my PlayBase & Beam but getting response  that they are both incompatible. Please advise

735
Airgetlam
1 year ago
B
BozhenaContributor I
asked in Speakers
Can't reset to factory settings Sonos Play 1

Hello friends, I have a problem with my Sonos Play 1. I tried to factory reset them as described on the official website, but I can't. When the buttons are pressed, the white indicator should flash, then white and orange, and after 10 seconds green. But the green light just doesn't appear or appear at all.Is there any way to reset the sonos play 1 using an app? It is to reset the speakers through the application, and not to reset the application itself.Thanks!

144049
C
1 year ago
F
Fursty FerretContributor I
asked in Home theater
Beam Gen 2 - vibration from inside

Just bought a Beam Gen 2. Sound quality is incredible but at high volume (> 55%) and bass-heavy tracks there’s a distinct rattle/buzz coming from inside the unit. It’s definitely the Beam itself because it continues if you pick it up. Stops if it’s rotated onto its back. My guess would be that it’s a ribbon cable that connects the touch panel on the top, but I’m not sure if this is a design issue (at which point swapping it out won’t help) or a fault with mine.

1001
Airgetlam
1 year ago
P
PhilippeMEnthusiast I
posted in Controllers and Music services
End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

891
106rallye
1 year ago
Terms & ConditionsCookie settings