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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27686 Topics
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chadmac81Contributor II
asked in Controllers and Music services
New Search won't work. Classic search loops results

Whenever I use the new search I get hit with this error message that says “Your request can’t be processed at this time. If the problem persists, please check our Service Status page.”  I switch to classic search and it goes through and endless loading loop of the search results. The only way I’ve been able to successfully use my system is by removing all music services except for one so I can quickly tap on it before it clears. It doesn’t matter which music service i search for. I’ve tried updating the app, rebooting my system, and a hard reset. It still works. I’ve talked to one person who said it’s my phone but it happens on iPad as well. Haven’t tried the desktop version. The service people I’ve spoken to just have me switch my channel back and forth. If it helps it only helps for an hour or so.Has anyone dealt with this before?

1613
Corry P
1 year ago
BOL74
BOL74Avid Contributor I
posted in Home theater
Dual Playbase

Hello everyone👋 As i really enjoy my Playbase i start thinking of getting another one and add it to the same Panasonic-tv. I will use a Toslink/spidif-splitter for connection. Have someone done this in the past and what was the outcome?Is it so i might be able to hook up dual sub for each Playbase? Then my next question will be: Do i add surrounds to the secound Playbase and witch one. My choice is the Ikea Symfonisk frame-speaker cause of limited space.Is this something i should STOP thinking bout,or….The other reason for adding another Playbase…..my TV-furniture is kinda low and by adding a secound Playbase i will get the TV up a bit.

16924
N
1 year ago
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DK2809Contributor I
posted in Home theater
Sharing the Beam2 with two displays

Hello I have the set up below and would like to drop a projector screen down in front of the TV. Is there any way for the projector and the tv to share the beam input?  been recommended the HDFury Vroom, but it’s £500!  

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D
1 year ago
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RothwomanContributor I
asked in Controllers and Music services
spotify says it's connecting to my sonos one but won't connect help!

spotify says it's connecting to my sonos one on Windows 10 desktop app one but won't connect help! Windows just updated. I reinstalled both apps and did a hard restart with my WiFi and restarted my PC.

1051
Corry P
1 year ago
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Anonymous
asked in Home theater
Arc Sound Quality

Is it me or does the arc sound hollow/metallic? Some sounds like waterfall or rain sounds hollow. 

2159
Corry P
1 year ago
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splashyContributor I
asked in Portable speakers
Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

4001
Corry P
1 year ago
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jtreezContributor I
asked in Speakers
Macbook Air M1 unable to set output to Sonos One S2

I just received a Sonos One (S2) that I’m having issue’s connecting my Macbook M1 via airplay. Every time I try and set the Sonos device as the Output it prompts me with “Could not connect to “device name”. I am however able to get music to play through it when I open up Spotify on my Macbook but I can't set the device as the output when I want to watch something on a browser. Both devices are on the same wifi network, i’ve power cycled and ran through the setup on the Sonos twice and  updated the software on my Macbook to the latest but still no luck, please advise. 

1573
Corry P
1 year ago
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Juan Carlos11Contributor I
asked in Components and Architectural
SUB

Tengo un subwoofer y no puedo conectarlo de manera inalámbrica ya hice todo lo referente a los manuales SONOS y nada. Algún truco, secreto u otro que me puede ayudar? 

671
Airgetlam
1 year ago
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AndersthomsenContributor I
asked in Advanced setups
Surround setup with new and old

So far I have2 play1 (the old model)One Sub (gen 2)BeamBut I am thinking, because of changing up the livingroom, of buying 2 Play One SL. but is it possible to connect all of that.? So that will be:2 play one SL as front speakers2 play 1 as rear speakersBeam in front of the TVand the SUB Alternative: 4 play one SL? it that an option?  

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Stanley_4
1 year ago
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mwhitworth65Contributor II
asked in Home theater
Sonos Beam 2 HDMI Connection Issue

Hello Sonos Family,I am having HDMI Issues, my Sonos Beam2 stops working at times, come to find out the back of my TV HDMI port was loose, Samsung came out, replaced the HDMI port, plugged my soundar back in, it worked great for a couple of days, then the issue started happening again, the HDMI cable seems to be a little loose back there, when i wiggle it, sound comes in and out from soundbar. Do i need to invest in a better HDMI Cable, like a MONSTER, i have a rocketfish plugged in now.It seems like my HDMI Cable needs a tighter fit, or do I just have a TV that has a crappy input port ?My TV is a Samsung Q80B QLED 4k 55”   Any reccomendations ? Thank you,Mikey

1713
Stanley_4
1 year ago
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NoviceAudiophileContributor I
asked in Speakers
Sonos Connect and Dumb Speakers

I have dumb speakers i use via an integrated (Marantz) amp. I just bought a Sonos Connect, hoping I could use that to make the dumb speakers part of my Sonos set up, but can’t get them working to stream music as I’d hopedI’ve connected the Connect via RCA cable to the amp. And the Connect is being recognized via my Sonos app. (It’s powered up and named). My other Sonos speakers are working.Not sure where I’m going wrong with the wiring of Connect to amp. Or did I misunderstand what hardware I needed to get my dumb speakers integrated to my Sonos set up??!! Thanks for any advice or ideas

28010
K
1 year ago
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Dflynn27Contributor I
asked in Portable speakers
sonos move just stopped taking a charge

My Sonos move is only three years old, and it stopped taking a charge

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Ken_Griffiths
1 year ago
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JeromeTContributor I
asked in Speakers
Make the system work even if some of the speakers are off

Hello,I have been using Sonos devices in vairous rooms of my house : Arc + Sub + 2 One in the living room, a pair of One in 3 other rooms…The device that is monitoring the use of my solar panels turns off the sockets in the rooms where nobody is. Hence my Sonos system is most of the time incomplete (with disconnected speakers).In this situation, the Sonos App struggles and takes a while before letting me play music and then does not run smoothly…Would you please consider this use case and make it work better ?Thanks.

448
Ken_Griffiths
1 year ago
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ed07netContributor I
posted in Home theater
PS5/Sonos Arc Dolby Atmos

So, I have been testing streaming from my PS5 (Plex, Prime, YouTube, Spotify) and it looks like everything I stream from the PS5 through the soundbar it's giving me Dolby Atmos (that's what the app is showing).  Not sure who is making the trick because for YouTube I was surprise, I wasn't expecting getting the Dolby Atmos message in the Sonos App.  I tested the same video from Amazon Prime with the PS5 I get Dolby Atmos even tho the movie doesn't have it!! With the NVIDIA Shield I get sorround 5.1 as expected. So, who is making the tick here, the PS5 or the Sonos App is having some kind of bug? But I can notice the sound difference so not sure what the hell is the PS5 doing to convert everything to Dolby Atmos. 

3931
Airgetlam
1 year ago
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John BongContributor I
asked in Controllers and Music services
Lost speaker in app after disabling Touch Controls. Cannot get it back

Hi,I disabled the Touch Controls and Led light for a Sonos IKEA bookshelf in the app. During a reset, the speaker disappeared from the app. Now I can neither control it through the app nor can I perform a factory reset. It’s completely lost.How can I get it back?

311
Airgetlam
1 year ago
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NgoziContributor I
asked in Home theater
Dolby Atmos

When watching Netflix dolby atmos it isn't showing just saying dolby digital 5.1

19215
N
1 year ago
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jopinkjoContributor I
asked in Speakers
sonos 1 airplay

I’ve never had an issue connecting my iPhone to the sonos airplay - all of a sudden it’s stated saying ‘unable to connect’ I’ve removed the app, reconnected the app, tried literally everything - I don’t know how to connect the two

560312
P
1 year ago
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AndyrcurrenContributor II
asked in Speakers
AirPlay and Bluetooth Temperamental

I have a number of Sonos devices, Play5 Gen2, Play 1s, Roam and have seen various issues with connectivity across all of these.Currently when trying to play from Apple Music on my iPad via AirPlay to the Play5, as the song is playing there is no sound, then after around 3-4 minutes of leaving it alone playing the sound randomly starts to come out of the Play5. Sound drops in and out, sometimes corrupts and crackles etc.The Sonos Roam has intermittent connectivity issues over Bluetooth.The Play1s have issues where they drop in and out, when paired with other devices, one speaker will drop out whilst the other works and vice versa. All devices are up to date, they sit on desks or on a kitchen counter top.Why are Sonos devices so frustrating and fit for purpose? I log a support request or ask for help and the same script comes back.Check you for interference, reboot your router, reboot your device, update your Sonos devices, update your other devices, make sure you’re connected to WiFi, m

6969
Ken_Griffiths
1 year ago
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hectorpalContributor I
asked in Controllers and Music services
Trueplay and iOS 17, one month later

It’s been a month since the official release of iOS 17, and many month of beta so developers could update their software.Trueplay still doesn’t work.Vote up if you think that we need an explicit apology and a date for when it will be fixed.  

5566
J
1 year ago
DHeck
DHeckContributor I
posted in Speakers
Streaming music skipping, playlist song encoding errors and skips them

I have 6 Sonos speakers (includes a sound bar and a larger 5, with 4 Sonos 1’s). Everything works flawlessly typically, but lately, music skips or stops when I’m streaming (Apple or SiriusXM). When I play from saved playlists, I’m getting song not encoded properly for many songs and it skips right over them. I see similar complaints from 5 years ago. HOPEFUL that there is a better resolution or big fix. Plays perfectly through EchoDot. Thanks!

37411
106rallye
1 year ago
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mike.stirkContributor I
posted in Speakers
What's gone wrong with sonos?

So that's three devices on one network, all on the latest version of the app. One, the oldest, an iPhone 7 sees all my sonos stuff, the other two, a Pixel 7 and a 2021 ipad, see two different sets of the speakers.Had a problem a year or so ago that was similar and thought I'd found the solution, seems that you can't have an ethernet connected sound bar and expect that to work. But now this.The whole sonos experience is rapidly becoming rubbish and no longer recommendable

2538
buzz
1 year ago
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ChrisPiteraContributor I
asked in Components and Architectural
Outdoor Speaker cracking

One of my outdoor Sonos Architectural speakers cracks all of the time.  Both speakers are hard wired to the amp with the suggested gauge.  Both wires are approximately 100 feet.  I’ve had the system for about 1 year.   I’ve uninstalled and installed the app, may consider trying new cables  Has anyone experienced the same issue and what did you to to fix the issue? 

1546
Stanley_4
1 year ago
A
AmlamamContributor I
asked in Home theater
using rear speakers possible when amp is powered off?

Hi there,I'm planning to purchase a Sonos amp and replace my AVR. I already own a Sonos One and I really fell in love with the app, the simplicity and the lack of cable clutter. However, I want to keep my passive speakers. I have a specific use case that I can't find an answer to, and I'm hoping you can help me out.  Here's the setup I'm interested in: Amp + 2 passive speakers + 2 Sonos One as rear speakers for TV and music (Streaming + turntable) I only have the opportunity to watch TV and listen to my vinyl records a few days a week max. due to young children. I understand that Sonos devices are designed to be powered on continuously. However, I'd like to pull the plug amp and only switch it on when needed.Is it possible to use the Sonos One speakers independently when the amp is powered off, even though they are configured as rear speakers? I want to use them for Spotify, Internet Radio, and voice control. It would be great if I could use them in stereo mode. Thanks in advance.

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Stanley_4
1 year ago
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DaG007Contributor I
asked in Home theater
Connect an old Yamaha amplifier to Sonos Home Theater Set

Hi All,I have an old Yamaha amplifier (20 years) 5.1 with home cinema sound (1 subwoofer + 5 speakers), connected to my TV via cable.I’d like to keep my amplifier but put a Sonos home theater (ultimate immersive set with arc) instead of my subwoofer+speakers.How can I do that?With cables connectd to my amplifier? Which ones?Do I have to skip my Yamaha amplifier and thus connect the Sonos home theater directly to my TV? Bluetooth or cables?I’m a dummies in that area… any support will be welcome ;-)David

1352
Stanley_4
1 year ago
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KrakauContributor I
asked in Components and Architectural
turntable connect to move 2

Which components do I need to connect the Move 2 to the turntable from Sonos ? 

561
Stanley_4
1 year ago
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