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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27685 Topics
A
AshaContributor I
posted in Portable speakers
melting charging port

My Sonos Roam Charging port has started melting and now won’t charge. It’s less than a year old. It could have caused a fire in my home. See image attached.  Please could someone contact me to arrange for a replacement Sonos roam? 

1061
Corry P
1 year ago
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AshaContributor I
asked in Portable speakers
Melting Roam Charging Cable

My Sonos Roam charging port started melting and now wont charge. It’s less than a year old. It could have caused a fire in my house. Please can a replacement Sonos Roam be arranged? 

1071
buzz
1 year ago
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dylanguedesContributor I
posted in Controllers and Music services
Bug report: long playlists aren't loaded on iOS

Hello,I have an Android and an iPhone cellphone. My youtube music playlists with 100+ songs are shown with an infinite scroll just fine on Android. On iPhone though it stops loading at a fixed number, like 100. So you can only see the first 100 items of your list on iPhone.

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D
1 year ago
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toddcmenardContributor I
asked in Components and Architectural
whole home background music question

I have a Sonos amp I want to connect to 6 Sonos sonance architectural speakers. Can I simply use one speaker per room for whole home background music? I understand 2 per room is typical however we have other Sonos products for intense listening experiences. This is simply for background music. Many model homes simply use one per room… I also understand the single zone situation. Since the sonos sonance have 2 woofers then a single sonance can provide stereo sound to the room. Has anyone done this and are you happy with it?

351
Stanley_4
1 year ago
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BrenBrenNYCContributor I
asked in Home theater
Sonos Beam Sound Drops Out

Only while watching TV (Roku player plugged into an LG, Beam connected via HDMI cable) my Sonos Beam sound will drop entirely out and go to low volume. When I turn it “back up” it is crackling and fuzzy, then will suddenly and unexpectedly pop back in but, because I turned it up, it is blasting me with high volume. This only happens during TV watching, never during any music playing.

1177
Stanley_4
1 year ago
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ruggieromContributor I
posted in Home theater
Sonos Arc mutes after ~5 min TV/Apple TV can not unmute

Hi, Please help me solve this annoying, and perplexing issue.I have:TCL QM8 (85”) TVApple TV 4K WiFI (latest TvOs)Sonos home theater:Arc, Sub, Era 300 (2)Arc is connected to TV via eArcThe TV remote AND Apple TV remote can control volume and muting/unmuting just fine.If I leave everything alone for ~ 5min Sonos becomes muted with devices showing the green LEDAt this point the ONLY way to unmute is to physically unmute a Sonos device by touching it, OR unmutng in the Sonons App, or enabling Sonos Voice and saying “Hey Sonos, unmute”.  I don’t want Sonos voice enabled. My questions:What is “auto muting Sonos” ?Once this auto mute happens why are the TV and Apple TV no longer able to mute, unmute, control the volume?BTW As soon as Sonos is unmuted the TV and Apple TV remotes are able to control  volumne and mutung just fine once again.All devices are on latest firmware / OS.Thanks,Michael 

7799
Airgetlam
1 year ago
C
cojo2345Contributor I
posted in Components and Architectural
in-ceiling speaker placement

Hello i I am currently renovating / building the below space. And hoping to fit in-ceiling speakers throughout. Any ideas how many I should aim for and position to get a good balanced sound in the main activity spaces.   

1761
Stanley_4
1 year ago
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RM513Contributor I
posted in Home theater
Surround Sound Ideas for Living Room with High Ceilings

Looking for some advice - I have a large open living room with very high ceilings.  Audio from my TV speakers is to muffled and needed ideas on a better surround sound system for this room.  Mostly to just hear clear audio no matter where you sit.  Wanted to also put in some ceiling speakers in the next couple of rooms that i can sync up to play music on all the speakers. I was thinking of doing two in-wall speakers on both sides of the Tv, subwoofer, and then maybe two other speakers on the back of the room?Appreciate any ideas you all have.  Thanks!

5431
Stanley_4
1 year ago
6
6802439Trending Lyricist I
asked in Controllers and Music services
Can no longer browse My Cloud

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

306527
106rallye
1 year ago
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dmountContributor I
asked in Controllers and Music services
Unable to use older sonos system

Years ago, I purchased a sonos setup that included a playbar, 2 Play:3 speakers, and a Sub. I believe the purchase was made around 2014/15. I know I have outdated speakers, but they still sound fantastic, and they work great. Until today. I can no longer get any audio out of the of the speaks. The S1 app says all 4 components need an update, and takes me to the new sonos app to do so. When I download the new sonos app, it says my speakers are not compatable and cannot be updated in the new app. I’m now stuck with speakers that don’t work, needing an update with no way to update them. Anyone know how to resolve this? Is there a way to resolve this?Any help would be appreciated. I have zero desire spending thousands of dollars upgrading to a new sonos system just so it can talk to a the new app. 

5679
D
1 year ago
M
MrDepsContributor II
posted in Speakers
sonos one gen2 connection issues

I have a beam & two Sonos one gen 2 speakers which have been set up as a surround system for a few years, occasionally I've had issues where one or more speakers isn't connected but it's usually easy to fix.Today one of the 'ones' was disconnected, nothing I did would reconnect it, so I did a factory reset & it was then back in the Sonos app, but no matter what I do it won't reconnect to the beam & other 'one' as a surround speaker.After a few hours I just went back to try to join them all again & now it's disappeared from the app again. I'll get on to support tomorrow but the lines are currently closed. Does anyone have any idea in the meantime?Thanks 👍

8987
Ken_Griffiths
1 year ago
C
CraseaDragonContributor I
posted in Home theater
beam with sony tv

I had a beam setup to a Sony tv and it was working buy suddenly its stopped.Everytime I set tv to use surround sound system it changed back to tv saying communication issue to audio system. What would have changed?

6945
G
1 year ago
G
GB3441Contributor I
asked in Speakers
Replace 2 speakers with Era 300

Hello.Currently, we have a Sony receiver that our TV, Apple TV and turntable all run through. They exit through a pair of speakers. Each speaker has 2 banana connectors that come out of the back of the receiver. We were gifted a Era 300 (just one) and would like to use that to replace our speakers. My question is “Is this possible?” and if so, “What do we need to make it work?”. I do not have much experience here so perhaps this is a really easy issue to solve. I appreciate any guidance someone can offer!Thanks in advance.

2544
A
1 year ago
M
MasimoContributor I
posted in Portable speakers
Move 2 roaming and wifi channel issues

My Move 2 appears to be a very sticky client when it comes to roaming between the accesspoints throughout my house. I have also have two Roams that do not have any roaming issues and hop from one to another AP without issues. I guess some driver-tweaking is still required to improve that.Another issue I encounter is that the Move 2 refuses to connect to one of my accesspoints that runs on 5GHz wifi channel 153. It simply does not connect to it, even when it is placed next to the AP. Are there any region restrictions in play? I am in Europe but run my wifi system with US location setting. None of my other wifi-clients (Androids, iPhones, etc.) exhibit the same problem. 

1303
M
1 year ago
J
jojomomoContributor I
asked in Speakers
Switching b/t home theater and stereo (turntable) setup

We’ve got a Beam gen 1 and two Era 100s set up in surround right now. We’ve also got an Audio Technica turntable that could connect to one of the Eras through bluetooth or the line-in, but they are disabled in surround sound mode. The only option seems to be setting up the Eras as a stereo pair *every time* we want to play the turntable and then grouping them back with the beam *every time* we want to watch the TV. It’s such a lot of bother to do this every time, and if we want Trueplay calibration we have to set it up like new *every time*. It’s this or buy a massively expensive Port unit.Is this really the reality? Am I missing something? Can Sonos not streamline the switch to some degree? At least remember the Trueplay calibrations for each setting? 

1464
ratty
1 year ago
K
KingBaritoneContributor I
asked in Home theater
Connecting my Sonos Playbar to my Sony XR-50X90J TV

I cannot control volume or mute on Sonos system with Apple TV or Sony TV remote.  Connection to Playbar is optical out from TVNeed to know optimal TV sound settings.TV is Sony Bravia XR-50X90J 

6562
K
1 year ago
I
il gattoAvid Contributor I
posted in Portable speakers
move 2 collegato a pc salta

possiedo un move 2 e quando lo collego al pc tramite blouthut per vedere i film salta audio  Moderator edit:Google Translate-I have a move 2 and when I connect it to the PC via Bluetooth to watch movies the audio skips

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I
1 year ago
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Buzz MannContributor I
asked in Controllers and Music services
Best music app for sound quality

Is it better to use the Tidal App or the Sonos app for the best music quality? 

1882
B
1 year ago
M
michael.lopez36Contributor I
posted in Advanced setups
Sonos not connecting to Xfinity

I recently switched my service provider from FIOS to Xfinity. My Sonos system worked for about 24 hours then disconnects and will not reconnect. No issue for 8 years when connected to FIOS.

24383
controlav
1 year ago
T
TrekbozeContributor I
asked in Speakers
Speakers randomly drop then reconnect

I have two SL1’s and two Ray’s hardwired via ethernet and three SL1’s using WIFI.Randomly ALL of the speakers disconnect then reconnect.I’ve done the recommended router reboot and unplug/plug in of all network attached devices.Problem has only recently started occurring. All Sonos components are running the latest patches/upgrade and the App is latest (per Apple App Store).Sonos OS = S2Version = 15.9Build = 75146030Any thoughts/suggestions would be appreciated. 

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T
1 year ago
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bvh1958Avid Contributor I
asked in Controllers and Music services
Pandora Podcast

I do not see a way to play Pandora Podcast on my Sonos 1 APP. it there a way to play Pandora podcast ? I’m having issues with the new “TuneIn” on Sonos1  Thanks

512
B
1 year ago
M
MJA9Contributor I
asked in Home theater
Sonos five connect to Xgimi horizon

Dear All,  Is it possible to use a sonos five in combination with a Xgimi horizon projector ? This projector has a 3.5mm jack. Thanks for the help !BR,MJ

1381
controlav
1 year ago
R
RobSVicContributor I
asked in Controllers and Music services
Stingray "unable to browse"

Stingray services won’t play. It opens but has lost all my history, favourites, etc. It shows only Recommendations and My Music, and when I open one, it says “unable to browse music.”I have deleted and re-added Stingray numerous times. I’ve reauthorized the Stingray. I’ve updated the Sonos desktop and other device apps. Both apps are on the same wifi network in my house. Nothing has changed except I’ve lost access to all the Stingray channels. Why????

2595
R
1 year ago
P
PoloZ4Contributor I
posted in Controllers and Music services
What is the best way to play Pandora?

Hello everyone, after adding pandora to the Music Service, my iPhone get confused and it looks like Pandora app and the Sonos-2 app try to overwrite echoer. I can’t find a straight and consistent way to skip song, change volume, change sound specs form either app.So, what is the best way to play music and podcast apps: from the original app on the phone, or from within the Services & Voice inside the Sonos App?Should I delete the pandora on my iPhone and keep it only in the Sonos app, keep it in both in the phone and in the Sonos app, or delete the Pandora inside the Sonos app “Music and content” and just keep it on the iPhone only :?) I hope it make sense THX.System specs: iPhone 11 latest update, Sonos Amp updated firmware, Sonos App-2. THX again BTW is overcast app supported by Sonos “services & voice”?

1712
controlav
1 year ago
C
chadmac81Contributor II
asked in Controllers and Music services
New Search won't work. Classic search loops results

Whenever I use the new search I get hit with this error message that says “Your request can’t be processed at this time. If the problem persists, please check our Service Status page.”  I switch to classic search and it goes through and endless loading loop of the search results. The only way I’ve been able to successfully use my system is by removing all music services except for one so I can quickly tap on it before it clears. It doesn’t matter which music service i search for. I’ve tried updating the app, rebooting my system, and a hard reset. It still works. I’ve talked to one person who said it’s my phone but it happens on iPad as well. Haven’t tried the desktop version. The service people I’ve spoken to just have me switch my channel back and forth. If it helps it only helps for an hour or so.Has anyone dealt with this before?

1613
Corry P
1 year ago
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