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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26452 Topics
M
MGrimenContributor I
asked in Advanced setups
Sonos Play and Sonos S2 app

I have installed the Sonos S2 app and connected my Amp, that works fine. But then I try to connect my Play 5, and I’m told I need to use the S1 app.So I download the S1 app, and run factory reset on the Play 5. The app (S1) now detects the Play 5, but tells me both systems (Play 5 and Amp) can  be controlled by the S2 app, but it needs an update..Next I open the S2 app, and try to add the Play 5, and I’m told the Play 5 can only be controlled by the S1 app.This seems like a “catch 22” situation. I need to update the Play 5 to connect to one of the apps, but I can’t connect before I’ve updated it. Any advice? 

2
M
1 year ago
T
TP_1Avid Contributor I
asked in Speakers
Line-In vs Bluetooth

Hi all - I am listening to a music service on a laptop that Sonos does not support directly. The laptop is sitting next to an ERA100. I can Bluetooth or Line-In connect the laptop to the ERA and link with the rest of the speakers in my Sonos world no problem. My question is, given the laptop’s location, is one way to connect better than another? Sound quality, native sonos app capabilities of one over the other? TP

5
K
1 year ago
C
Cobalt710Contributor I
asked in Components and Architectural
Wireless? Can I connect Sonos Sonance Architecural & Amp wireless? (except the power!)

Hello,I want to replace existing in-celling speaker by Sonos Sonance Architectural. Except the power, do I need to bring any wires to the Sonos Amp or can they work with Sonos Sonance Architectural wireless? I see on the Amp that there’s 2 connectors; are they essentials?Thanks!

1
G
1 year ago
MartinGeorge
MartinGeorgeContributor II
asked in Components and Architectural
Sonos connect amp

The system information on the Sonos app for my Sonos Connect amp saids Sonos OS: S1Does that tell me the amp is generation one? If not how can I find what generation it is? Thanks 

1
G
1 year ago
S
Samboyd5Contributor I
asked in Home theater
Sonos Beam (gen2) and LG A2 TV not connecting through HDMI eARC

I recently purchased a Sonos Beam Gen 2 and LG OLED A2 TV after reading incredible reviews for both. However when I try to connect the tv to the beam via HDMI, I get the message on Sonos app (the tv speakers are not connected). I’ve tried resetting both devices, switching HDMI cords and ports and all the e settings I can think of on my LG TV. The Beam works when I play music from my phone but nothing from the TV, I cannot seem to connect them. Please help!! 

2
S
1 year ago
jonmichael
jonmichaelEnthusiast II
posted in Home theater
Is there a quality switch for use with AppleTV4 and OppoBDP ahead of Arcana Fury?

I am moving my 65” Sony panel (arc but no eARC) from my music room to replace a 55” Sony in our Living Room. My wife doesn’t like going downstairs to watch TV, but we both want a larger screen in the LR.I will purchase an Arcana Fury 2 to bypass the Arc output and feed Dolby Atmos, 5.1, 2.0, to my Sonos Arc. AppleTV4 is primary A/V source.I hope someone here could recommend a quality 2.1 switch to run ahead of the Arcana so I can play my Roon Bridge (HDMI out) and my Oppo BDP seamlessly through my Arc system as well as my AppleTV. I know Apple occasionally causes hiccups with outboard connections, yet I want to keep wire count low.Thanks in advanceIMIKE

2
jonmichael
1 year ago
T
TarHeelAvid Contributor I
asked in Speakers
Era 500

Will there be Era 500s? If so, is there a projected timeframe? 

8
K
1 year ago
L
LinsbobContributor I
asked in Speakers
Is having base to my sonos roam

I would like to add my sonos subwoofer to my sonos roam.

3
SarahN
1 year ago
I
Incline GuyContributor I
asked in Home theater
How can you set up multiple TV's to one Sonos ARC?

I am setting up a new media room with three Tv’s and am looking for the best way to set up one ARC bar and surround system that can switch to the 3 Tvs.Any suggestions on the best way to do this? All tv’s will be brand new and the same tv, either LG or Samsung OLED.

9
I
1 year ago
M
milbuContributor I
asked in Home theater
Beam Gen 1 not connecting by wifi

I have 2 play 5 (gen1) speakers and 2 symonfisk speakers and a Beam Gen1.Following a network glitch i have reinstalled all devices.However the beam will only connect using an ethernet cable direct to router, although during setup it is asking for wifi details and when i enter them it appears to finish setup although no messages appear to say its ok.as soon as i disconnect the ethernet cable the beam does not appear in app.Any help gratefully received

2
Airgetlam
1 year ago
B
bartseamanContributor I
asked in Home theater
Unable to get Dolby Atmos to Sonos Arc through Samsung TV with YouTube (app on TV)

I have not been able to get Dolby Atmos to come from any apps on my tv through to my Sonos Arc.  The Arc is hooked up to the tv via eArc.  The TV is a  Samsung QN55S95BAFXZA Class S95B OLED 4K Smart Tizen TV.  My digital output is auto as when I try to select passthrough it says “The current audio format input cannot be passed through with an ARC connection.  The best I can get is Dolby Digital 5.1 or Dolby Multichannel PCM.  Not sure if there are settings in YouTube or other apps on the TV that I am missing.  Thanks for any help on this!

5
B
1 year ago
K
KevTHCContributor I
asked in Controllers and Music services
Cannot link Sonos to Synology DS220+ NAS

This is the same as a closed topic, but I am having the same issue, and the solution on the original topic, that of enabling SMB1 on the NAS, is not working for me. I can connect to the share using windows (once I login using the username/password I have created specifically for that share), but Sonos is still reporting an error. It no longer reports the same error it did before I enabled SMB1 - but still an error and still making it impossible for me to use my new DS220+ for Sonos:I am running DSM 7.1-42661 Update 4, and Sonos is the older S1 setup. The not horribly informative error from Sonos is this: Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\nasnew\music\_MusicFiles” is denied. Anyone got any thoughts? It’s kinda ironic that I had to upgrade from my old DS508 because Windows deprecated SMBv1 so couldn’t access the DS508 on its not upgradable old versio

13
J
1 year ago
A
AnupSubediContributor I
asked in Speakers
Sonos One SL Problem

My Sonos One SL Suddenly stop and didn't turn on but after tapping several times it turned on started playing. My question is why does this happen and what to do next? i expect answer from technical team of Sonos.Thank you

2
Ken_Griffiths
1 year ago
J
JwgoldmanContributor I
asked in Speakers
connectivity reliability

I have 2 Sonos One units. I can set them up and they will connect. The next day neither will show up as connected and I will have to reconnect. No power outages. No changes in router settings.  Any suggestions?

3
ratty
1 year ago
G
Gforce1Contributor I
asked in Portable speakers
Roam wont hold charge

Roam is permanently plugged in so always shows 100% batt. As soon as I unplug it and try to use it in another room it dies within 5 mins . . . Useless piece of kit . . 

10
G
1 year ago
W
Wilow1Contributor I
posted in Portable speakers
Can now simply play personal music library via app.

Finally after days & hours of trying to find a workaround regarding not being able to access my music library on my phone & tablet.Thanks to someone mentioning  the App called HiFi Cast. Sorry did not get his name. But thanks heaps. Best answer!Downloaded the app. Opened the app & it showed my music library on my device.I then found some options by pressing the row of lines on the top left corner that showed one of them being my Sonos Play 5 which I pressed. Then I pressed the album I wanted to play & guess what. It works!I found this the most easiest & least time consuming than the other options of uploading music to clouds, Youtube music, Spotify etc. Trying to workout what a NAS drive is etc, etc I even figured out I could also plug in a bluetooth receiver into the 3.5 jack at the back of the speaker. But mine was a very cheap one which played the music but voice/singing was far too quiet. So I ordered a HiFi bluetooth receiver......... But looks like I may not n

6
W
1 year ago
Ovest
OvestContributor I
asked in Speakers
Alarm on Sonos One

Hello. I have a Sonos one in my bedroom. Have used it as an alarm clock, but it is now unstable and comes on 3 out of 7 days. Has anyone experienced this and what can I do to prevent it from happening again

2
Ovest
1 year ago
B
BhooTContributor I
posted in Components and Architectural
Need help with Speaker setup

Hello,I would like to get some inputs on the speaker setup for my new house. I have attached the layout of speakers which I have in mind. Few questions - is it too many speakers (~6) for 1 sonos amp? does the layout looks good? My first plan is to setup the family room and dining area → movings towards patio next → and maybe other rooms in future. 

5
buzz
1 year ago
G
GLO YogaAvid Contributor III
asked in Controllers and Music services
A skipping issue so specific, there has to be a solution...

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

6
M
1 year ago
A
alanrcousinsContributor I
asked in Controllers and Music services
radio station Funk & Co

Hi all. Up until recently I was able to listen to a French/Canadian radio station called Funk & Co. I could do this via the Tunein music service.However this is no longer possible. I believe it maybe because the TuneIn service has now completely updated and the station has disappeared from TuneIn.On my mobile I can still stream via OnLineRadioBox.The radio station have told me directly that they are availale to stream from here:  https://cast1.torontocast.com:1440/streamCan anyone tell me if it is possible to get access on my Sonos system to the radio station in any way.Many thanks, Alan ( in the UK)

1
Airgetlam
1 year ago
A
ADS1967Contributor I
asked in Home theater
Sony remote will not work with sonos

Just had to purchase a new tv.  We bought a Sony Bravia VU31 model KD-55X77L came home set it up and the remote will not work to adjust volume.  Called Sonos customer support and was told “you can upgrade “ seriously this is an expensive system.  So the new tv has HDMI EARC and the digital audio plug.  I purchased the adapter from Sonos and got a new HDMI ARC cord… nothing. Customer service says the remote will not work because it’s Bluetooth.  Sonos also did an update and now the only way to adjust volume is with the slide bar in the Sonos app.  Anyone else having this issue looking for some help please. 

7
A
1 year ago
B
BuckyyyContributor I
asked in Speakers
speaker selection

Getting message. Unable to connect to device. Try again later. When i try to change a speaker group. This is the message. On SO2 app for android.

2
Ken_Griffiths
1 year ago
A
akhetosContributor I
posted in Home theater
Configuration 2.1

Bonjour, Je possède un SONOS BEAM (GEN 1) et deux SONOS ONE. Je souhaiterais les connecté ensemble pour ressortir le son de ma tv. Le SONOS BEAM est bien connecté a ma TV mais je n’arrive pas a relier avec les SONOS ONE. Merci de vos réponses

2
A
1 year ago
G
GeforceUKContributor I
asked in Controllers and Music services
Latest update Sonos 1 - 11.10.1

After successful installation of the latest update my SONOS system has become unusable!  When it does actually connect to a music service or even to my local music library, it constantly stops play only to resume a few seconds or even minutes later.  What is going on everything was working fine before this latest update!!!

5
buzz
1 year ago
BOL74
BOL74Avid Contributor I
posted in Home theater
Do i get the ARC or the ERA 300

Hi everyone.I’m kinda new to sound in house…..and i allways was having sound in my car. So as i start getting older(i’m close to 50yo) i spend more time inside my home rather than spend time in my car. So i went on Youtube and start seach for input of what to buy when i needed to upgrade my sound. I choose Sonos. So here i am…Anyway….my livingroom upstairs got: Beam gen2,2xERA 100 and 2xgen3. And my Bow&Arrow-Panasonic does not got eARK so Arcana HDfury is been used….works great.So….do i purcase the ARC or a Era 300-pair? I will have both but economics makes me choose this month. The 300’s will have a wall-mount and in future i will have the secound pair of 300’s to pair them up front.So….what would you have purcase first of the ARC or 300’s.To info the 300’s are on sale from Sonos Web-site,and you can save pretty much the same on the ARC cause another electronic-store got it on Outlet…..so the ARC&300’s cost the same.

13
buzz
1 year ago
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