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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27685 Topics
M
mopitContributor I
posted in Controllers and Music services
Problem with sonos S1 with Iphone/Ipad

My sonos installation was stable with S1 version. My phones/pads obliged me to upgrade to S2, impossible to use S1 anymore. Only the play:1 has been detected after installation… I used a sonos bridge which is no more usable ! It is said on the website that S1 is still useable, but it is not the case for my apple devices. Has anyone got an idea or experienced this problem ?Thank you for help 

18211
M
1 year ago
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Jknuth
asked in Home theater
playbar robotic sound

Have Vizio tv set to bitstream.  Have playbar, 2 surrounds and sub all combined.  After just connecting coax for antenna now some channels audio stutters through playbar like a robot so you can not hear.  Some channels are fine and does same streaming through roku stick.  PCM does not have an issue.  If I turn off tv and back on or unplug tv and playbar will then work until I turn channels or input. It is random.  Have not had a problem having everything for @7 years.  Checked for updates says up to date.thanks

1613
Corry P
1 year ago
A
AwokadoContributor I
asked in Speakers
Sonos arc airplay 2

Hello,I have latest arc and sub and I have a problem with airplay 2. Every time I try to use it window just shows up and it’s saying that “can’t connect to device”sonos arc””. Arc is connected to tv by hdmi to optic converter because my tv is old and doesn’t has earc. Arc and sub is connected to the 2.4ghz WiFi. Thank you

4453
Corry P
1 year ago
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Brian_3Contributor I
posted in Home theater
In ceiling surround speakers

Building new home and wanted to use Sonos.  Can they supply ceiling surround system w/ out soundbar.  We did not want to have exposed speakers.  Have you seen a soundbar being hidden behind a wall.  I have 12’ ceilings in family room and size is 21’x21’.  I thought I could put sub in cabinet with metal mesh.  What are my best options?

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buzz
1 year ago
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JhannContributor I
asked in Controllers and Music services
Sonos Connect Amp (SW current)

When I kill the Sonos App, the AMP will not stop playing music. I DO NOT HAVE THE QUEUE ON. I literally have to kill power to it as it is now my whole home audio source (line out, don’t judge… this is how it has evolved). 

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Stanley_4
1 year ago
D
dvandevenContributor I
asked in Components and Architectural
multiple ports

Can I have 2 different Ports connected to two different receivers and audio equipment in two different areas of my place ?

2333
Stanley_4
1 year ago
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FredericbonnContributor I
posted in Components and Architectural
Airplay no longer working on Sonos Amp

AirPlay was working fine in my Sonos Amp but recently I plugged my Sonos amp to an Ethernet cable to activate Sonosnet and get more reliable connection with my devices. However, I am now no longer able to stream to the Sonos Amp via AirPlay I tried restarting, turning off the wifi and back on. Also tried other recommendations I saw to turn off cellular and Bluetooth (not sure why that would affect it) but nothing works… any recommendation? Moderator note: Edited your typo in the title, then trashed your, now irrelevant, follow-up comment. We don’t normally edit posts, but in this case there was an obvious benefit for others who are searching the Community.

59411
Airgetlam
1 year ago
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justinsThingsContributor I
posted in Components and Architectural
Network Storm Theory and Understanding

Let Play Theory3 sonos amps and a beam Wireless is setup for beam Sonos 1 wired to the network [storm?] 2 sonos amps and a beam Wireless is setup for beam Sonos 1 local setup to surround with Sonos 2 rack in surround Distance too great Sonos 1 and Sonos 2 are wired to network  Surround is working [storm?] Does Sonos 1 and Sonos 2 instead need to be wired directly to each other [storm?] 10 sonos amps Wired in daisy by AV company Home owner buys a play one and sets up on wifi [Storm?]  Seems like many ways things can go wrong with any wired situation in the real world of plug and play technology. Hoping we can all get a better understanding. Some frustration that the system is so delicate and isn’t more adaptive to its network environment and provides no real debug log

1291
Stanley_4
1 year ago
S
shredcredContributor I
asked in Components and Architectural
Sonos Sub output issues while using Line-In from Turntable pre-amp

Hey! Man, I really could use some help here. I’m struggling to get any output from my Sonos Sub. Here’s the room setup:Thorens TD160 Music Hall pa15.3 phono pre-amp (line-in to play:5)(2) Play:5 gen 1 in stereo with Sonos Sub (one is direct connect to Wi-Fi and acts as the main controller for the rest of the house)line in source level set at 10This is at my folks house and it’s just temporary until I move next year sometime, but I cannot for the life of me get much of any bass coming out of the sub when I use line-in from the above set up. I set the “sub audio” to +15 and it’s still hardly working.  When I stream music the sub is knocking and it sounds great. I’ve used the turntable upstairs with a receiver, old speakers and a sub which sounds good and has plenty of bass. So, I don’t think it’s the cartridge although it’s not a great one. I’m pretty new to the turntable game so it definitely could be the pre-amp? But I’m thinking it’s something with my Sonos system.  Anyone have any ad

2029
K
1 year ago
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Backcove29Contributor I
asked in Speakers
Era300 mounting

I have a new set of era 300s I would like to wall mount them. They would be mounted in a finished poll barn the walls are 16’ tall 34 wide I didn’t want to mount them low how high can I go and do I turn them up side down Also has insulated cathedral ceiling that goes from 16’ up to 26’thanks

1151
Stanley_4
1 year ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Home theater
Included Arc HDMI in-wall?

Resetting up my Sonos Arc and wondering if the included Arc cable is in wall rated. Also, would I be able to be use a Rocketfish 4K in-wall instead?

735
Stanley_4
1 year ago
J
JeremyLowesContributor I
posted in Controllers and Music services
Buffering when streaming Deezer/Amazon/Apple.

I have a fairly extensive system but get buffering when streaming Deezer, Amazon, Apple despite reasonable download speeds of 70/80mbps. Any suggestions would be appreciated, thank you.

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J
1 year ago
D
Dissapointed62Contributor I
asked in Home theater
stadium effect/better separation effect

I've tried everything so maybe somebody can confirm that what I'm doing isn't possible. (I find it hard to believe that such an expensive system wouldn't give a user more options)I've been completely disappointed with my Playbar plus 2 play threes. My $150 Yamaha sound bar had better ability to select/create separation effects for different stuff that I'm watching. For instance, I like to watch sports. With my old sound bar I could press a button and it gives the stadium affect. Love it! Also could select different simulations in stereo separation. I'm not looking for super quality 5.1 separations, I'm just looking to see if I can simulate different things and left/right delays when I'm watching.i've tried every setting I know but can't seem to create that stadium affect. It's just a super dull experience.Yes I've changed distances etc.i'm hoping for a Sonos professional to just tell me if I'm missing something or will just continue to be disappointed.Maybe going back to my old (much c

31612
Ken_Griffiths
1 year ago
M
michaelwekuContributor I
asked in Speakers
Unable to connect to hidden SSID

Is it a known issue that One SL has problems connecting to hidden SSID?

73512
I
1 year ago
A
aileenkitContributor II
asked in Controllers and Music services
speaker not found on app when I leave wireless network and return

The Sonos app is on my phone. Once I leave my WiFi area and come back the same speaker is always missing from the app - my Arc. If I start up music on other speakers, the Arc will play as well, but it is not seen by the app. I have to unplug it and then sometimes it will be seen again. If not seen, I search for products and then it is found and can be controlled. 

583
A
1 year ago
M
MadraruaAvid Contributor I
asked in Speakers
is sonos one or era better?

I want to add a stand alone speaker to my zoned system. Can I add either of these speakers to my other zones which are amp to ceiling speakers? Secondly which is better? thanks. 

1581
Ken_Griffiths
1 year ago
I
il gattoAvid Contributor I
asked in Portable speakers
Line in e accoppiamento move 2

Ho collegato il mio move 2 alla tv tramite adattatore line in originale sonos e funziona bene, ma se avessi due move accoppiatitra di loro si sentirebbero entrambi anche se solo uno è collegato tramite line in alla tv????? 

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I
1 year ago
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Neil GunnellContributor I
asked in Advanced setups
Multiple 'recently added' folders in Sonos when there's only one in my new Mac Music app

My old Mac died.  I redirected and found everything in Sonos from the new Mac EXCEPT that I now have three Recently Added folders.    There’s only one showing in Apple Music.    I can’t see any way to find where these are from to delete the two I don’t want.Any ideas?  

542
N
1 year ago
A
Abe1976Contributor I
posted in Components and Architectural
using sonos amp with era 300

Can I connect 2x sonos era 300  to sonos amp. as the front speakers? 

7257
A
1 year ago
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PhilippeMEnthusiast I
posted in Controllers and Music services
End of TuneIn service announcement - how do I maintain my own radio station?

I recently discovered that the actual TuneIn service will be replaced by a new one which is, for the record, not free anymore. I used the actual TuneIn to add my own radio station (rockradio.com) and was perfectly happy with it for many years. These streams are defined as https links. The own radio station was the only feature I used. I tried the new TuneIn and couldn’t find an equivalent feature.I have called the support and the only thing they were able to say is that the actual TuneIn service will disappear from my system anytime soon.I have also on my network a Synology server which provides the music library service. Maybe is there a solution through the Synology?Has anyone a solution to keep the own radio station service without using TuneIn?The own radio station was the reason I bought a Sonos system; it could be the reason I’ll get rid of it. I’m quite surprised that adding such a basic thing as a stream is not a native feature of the Sonos system itself.Any help would be great

147511
ratty
1 year ago
S
serbanAvid Contributor I
posted in Controllers and Music services
Can I somehow export a SONOS Playlist (as xml, csv, m3u, ... SOME text format) in order to change it and import it back ?

Hello,I’m asking a question since the existing topics are rather old…I have a “Sonos playlist”, created by me, which contains files that were located on some network path on my NAS.Now I changed my NAS (different name, also slightly moved the music folders, so for sure can’t re-use the old playlist...) and I was wondering if I have any at-least-partially-automated way to update my playlist, eg:exporting it in some text format, replacing some path portions in a text editor, and the importing it back. exporting it, somehow creating an m3u out of it and importing the m3u…Is there any such possibility ?Thank you.

2844
controlav
1 year ago
W
WMarkMContributor I
posted in Controllers and Music services
Use of Sirius XM with Sonos

I am  unable to access “Live and Extra” Sirius XM Channels on either my Apple IPad and Samsung A7 phone.  I am able to access “Recent” Sirius XM Channels on both platforms.  When accessing the entire list of Live and Xtra channels, I get the message “Sorry something went wrong, please try again”. The Sirius XM app (without Sonos) works perfectly on both my IPad and Samsung phone.

44312
W
1 year ago
R
Rik090Contributor I
asked in Speakers
playing mp3 from android on Sonos Beam

has anyone found a workaround for playing my own MP3s from my Android device since Sonos very unfairly removed this feature? I knew I should have gone Bose :-(

59611
buzz
1 year ago
T
TheisContributor I
asked in Controllers and Music services
Telmore music can't connect.

For the past 3+ months, I have been unable to add Telmore as a music service.I keep receiving this error:“FejlBeklager, vi oplever i øjeblikket problemer med adgangen til servicen.”Which translates to: "Error. Sorry, we are currently experiencing problems with access to the service." I have attempted to update the Sonos App and even uninstalled/reinstalled it, but it dod not solve the issue.What should I do?" 

1222
T
1 year ago
D
DJamesAvid Contributor I
posted in Portable speakers
Sonos Roam Dead at Almost Two Years

I purchased my Roam on 06/12/2021 and experienced battery issues from the start. Due to the unreliability I just kept it permanently wired (USB C - 10W generic USB adaptor) and used it as a portable speaker a handful of times. I eventually purchased a official Sonos wireless charger ($79 AUD) and it has pretty much sat on it ever since. Other then the battery issues, up until now I haven’t had any issues with the device. I use it to mainly control my google home devices and occasional music when doing housework. Yesterday I went to use it and it was dead, it had been sitting on the wireless charger for weeks so it seems really odd. I removed it from the wireless charger and put it back on and noticed a very faint orange light flashing. I searched online for advice and tried the various reboot methods and has no success. I plugged it into the USB C wired charger and a solid orange light appeared. I left to charge over night and the solid orange light is still there. I tried rebooting ag

2716
D
1 year ago
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