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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26458 Topics
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RebeccaRafikaContributor I
asked in Speakers
Connect to new wifi router password

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

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1 year ago
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Lancelot WestbankContributor I
asked in Controllers and Music services
S1 Install on new computer

Hello. I have an existing Sonos system and a new PC.  Play One x 2 , Play 3 X 1 , Play 5 X 1, Soundbar and a Bridge. I’m not keeping the old PC . When I download S1 it asks if I’m connecting to an existing or a new system. I’m guessing I select existing as the devices will all be registered with Sonos ? Computer is new and the old computer will not be on the network in the final system. Router remains the same.

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controlav
1 year ago
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tanguy2203Contributor I
posted in Controllers and Music services
I can't manage the volume with the buttons on my iPhone

Is it working for you ? 

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1 year ago
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NICKGRIFF61Contributor I
asked in Home theater
Deaf in right ear. How can i hear dialogue

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

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Airgetlam
1 year ago
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RonanIRLContributor I
asked in Components and Architectural
Can I use a ZP80 with a Sony Soundbar HT-XF9000?

Hi,I have an old ZonePlayer ZP80 that I’m hoping to use with my new Sony sound bar that has an AUX input to play music in my living room. It’s a HT-XF9000.  is this possible or would I need an amp like the ZP100/120 (have one of these too)? thanks!

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Stanley_4
1 year ago
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CMacGContributor I
asked in Portable speakers
Sonos Move isn’t very mobile

I have two networks that I ‘move’ between.  One is a Netgear Orbi network, the other is just a home gateway provided by my ISP. Everything works fine at home, but I can’t seem to connect to my Orbi network with the Move. It fails when I attempt to connect to that network using the Sonos app. I called Sonos support, and while I appreciate that the Sonos system is a “very complicated system”, I’m having trouble understanding how my computer, phone, tablet, etc don’t seem to have any problems managing literally 100s of other networks, while the Move requires a factory reset if you want to ‘move’ it to another WiFI network. Oh, it’ll do Bluetooth fine, but if you want to stream directly from your network, so the music will keep playing when you walk too far from the speaker, you’ll have to do that within the confines of your home network. Otherwise, get used to factory resets, and other BS if you want to ‘move’ the Move around.Come on Sonos, this is a ridiculous limitation. When can we exp

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buzz
1 year ago
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RambContributor I
asked in Speakers
sonos five not registering

Why is my Sonia five speakers not registering  

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ratty
1 year ago
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Mcneur0Contributor I
asked in Speakers
Era 100 Line-In Not Playing On Other Sonos Speakers?

Have my turntable playing on the Era 100 through the line-in. However, I cannot get it to play on my other Sonos One speakers in the house. On the app, it shows I can group the rooms together and it looks like they should all be playing the same music from the turntable. But no sound on the other speakers. I went to one of my other Sonos One speakers, held the play button so it would start playing whatever music was already on (which works all the time when I’m streaming music). But all it did was force the Era 100 to stop playing my turntable and start playing streaming music. Surely you’re supposed to be able to stream music from a line-in source to other Sonos speakers in your house, right?

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1 year ago
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RapturousContributor I
asked in Controllers and Music services
How do I enable my phone to increase the volume of my Sonos smart speakers no matter what screen I'm on on my phone

I recently upgraded from a Samsung Galaxy S8 to a Google Pixel 7.  On my S8, I was able--by default--to increase the volume of my Sonos smart speakers from the lock screen and unlocked anywhere on my phone.  This was my preference.  Now, on my Pixel, I can only increase the volume of my speakers when I’m in the Spotify or Sonos apps.  Does anyone know how to increase the volume of my speakers instead of my phone’s volume no matter what screen I’m on, locked or otherwise?  Thanks!

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S
1 year ago
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Lucky DragonContributor I
posted in Home theater
Does Beam Gen 2 & Mini Sub really support Dolby Atmos or any Surround Sound

Back in January 2023, I decided to treat myself to a full entertainment system upgrade for my bedroom, replacing my 8 year old TV, PS4, and FireTv Stick with a 2022 LG C2 EVO, PS5, AppleTV 4K, and Sonos Beam gen2 + Mini Sub.At first I was really happy with the Sonos setup from a sound quality perspective particularly with music, but I struggled with getting surround sound to work. No matter how many times I ran Trueplay front audio sounded further away in front of me and rear audio sounded right in front of me. Left to right surround effects are only really noticeably if my face is within 12 inches of the Beam; I used SpiderMan No Way Home on AppleTV 4K (bought and downloaded not streamed) and some other sources recommended on the internet for testing surround sound.After reading countless posts on this board and others I update my TV’s setting to Passthrough Audio, eARC enabled, and HDMI settings to Bitstream. No change in surround quality, but I did see it now says Dolby Atmos in the

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1 year ago
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gpClipperContributor I
asked in Advanced setups
is it still possible to hook up a WD100 to a S1 system

Hi,I was setting up an older Sonos system an our cabin and wanted to add a WD100 iPod dock to it. Sonos said it was no longer supported, but I was hoping someone had a work around. I’ve got an older iPod that has all my music on it. My system consists of a bridge, two Play 5’s (in different rooms), and a Play 1.if anyone knows a way to make it work, please let me know. I’ve gone through the process with Sonos support, but I’m not sure how good the support rep was.Thanks,Gary

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1 year ago
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BuckeyeBobbyContributor I
asked in Speakers
Apple Airplay2 without wifi

Hi. I’ve seen several posts around this question but none specifically answered.  First off, I love Sonos. We have it throughout our house in USA. However, we are building a house in Mexico.  We will have wifi but reliability is in question.  so, my question:  Can I stream music via Apple AirPlay2 from my iPhone to an AirPlay2 enabled Sonos speaker WITHOUT A WIFI CONNECTION?  I’ve gotten a YES and NO answer to this question.  i want to buy Sonos but without Bluetooth I am afraid we would be without music if wifi failed.  Thanks for your help. 

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106rallye
1 year ago
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GwarnerContributor I
posted in Controllers and Music services
Sonos Android App very slow to connect since adding Roam recently

Recently I bought a Roam, which I like a lot. However, since then, when the Roam is off or absent,  the Sonos App on my Samsung Tab S8 tablet has started spuriously displaying the message  that my “device needs to be on the same network as speaker, Let’s Fix it”, when it is on the correct wifi network.If I wait for about 1 ½ to 2 minutes, this message goes away and the app functions properly without further action on my part. Since  I usually use the tablet to control my Sonos system, this is very inconvenient. The app does work fine on my Android phone, but for various reasons, this is not a satisfactory solution. Also, m wife has a Samsung Tab S7Plus tablet, and often sees the same problem. Again, it doesn’t happen on her Samsung phone, either.It looks as if the app is confused when it cannot find the Roam, and expresses that by falsely acting as if it is on the wrong network for a couple of minutes, before coming to its senses.Has anyone else seen this, is it a known issue, or what?

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Ken_Griffiths
1 year ago
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hboggioContributor I
asked in Components and Architectural
Sonos Zone Not Working

I have seven zonos on my Sonos system.  One of my zones isn’t working. I have raised and lowered the volume and there is not sound. This zone has four speakers, so it’s not a bad speaker.  All the other zones work perfectly. All my Connect Amps are powered on and have a solid white light.  Any suggestions on how to troubleshoot / fix?

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106rallye
1 year ago
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Bartvh1969Contributor I
asked in Controllers and Music services
Sonos app doesn't show music folder Samsung A73

Hi all, I have a Samsung A73, and a re-installed Sonos app. The Sonos app doesn't show the Samsung Music folder. I reinstalled the app, gave permission to access Music, but still nothing. Anyone knows the solution? Thanks!Bart

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1 year ago
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CamomilleContributor I
asked in Portable speakers
Touch command does not respond

Even though the switch is ON in the app, the speaker can not be control by toutching the button, only via the app. ??

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1 year ago
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Enter a unique usernameContributor I
posted in Home theater
is there any way to improve the Beam Gen 2 audio quality?

I recently bought the Beam Gen 2 with reviews saying that it is enough for smaller rooms. I have it in a “5.1” setup with two IKEA symphonisks and one sub mini … but I have to say the 150€ Logitech 5.1 system I had before delivered a far superior experience. To say I am underwhelmed of this 500 Euro soundbar is an understatement so I feel like I might be doing something wrong.  at least I’m my setup the beam feels like it has ZERO stereo separation. I have truplay tuned it but that didn’t help much … is there anything else I can do or something I have to watch out for with the placements?  If there’s nothing I can do, does the arc perform reasonably better in this regard? With its wider form factor I was wondering whether it maybe is able to offer better channel separation. Thanks in advance!

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Ken_Griffiths
1 year ago
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tabersnzContributor I
asked in Home theater
Sonos Arc sound source Apple TV 4K (ARC & eARC)

I have the latest Apple TV 4K and what to have the Dolby Atmos sound through the Sonos Arc. However, the TV only has one eARC port which I’ll use for the Sonos Arc. Does Apple TV 4K need an eARC input on the TV also to pass through?TIA

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Airgetlam
1 year ago
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drpaulContributor I
asked in Speakers
Can I connect DJ mixer to Sonos Play 3?

I am a pub quizmasterI usually connect to pub systems from a little audio mixer INTO which I feed my music player and microphone and connect OUT from that usually via RCAs or XLRs to the pub’s amp.A new pub want a quiz night but the pub has 2 x Sonos Play 3 speakers.We cannot see how to connect to this.Is there a simple solution? Can we connect our mixer to the Sonos somehow? Will there be any kind of delay? A quick look at some other posts seemed to suggest that Sonos doesn’t really work in the normal way and there will always be some kind of delay from the a mic that gets plugged in?    

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controlav
1 year ago
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Jay-DubsContributor II
asked in Controllers and Music services
When will Spotify actually work with Sonos?

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. Why not admit that Sonos doesn’t support Spotify?And why do you close off conversations in this support community as if the problem has actually been resolved?

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Ken_Griffiths
1 year ago
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bluewolverineContributor I
asked in Controllers and Music services
Support for TIdal Connect

Do any of the Sonos device have direct support for “Tidal Connect” where Tidal is streamed over Wifi, not Bluetooth?

3
E
1 year ago
ilc3
ilc3Contributor I
asked in Controllers and Music services
manage library

unable to manage library.  returns message unable to connect

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Airgetlam
1 year ago
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tim_opeContributor I
asked in Speakers
Best set up without soundbar

I just got a frame TV installed for my mom on tile, and she absolutely loves the look of it without a soundbar. I bought a sub and 2 era 300s for her, and I’m trying to figure out the best setup.I’m not able to connect these devices to the TV. What product would I need to make this happen. I saw a few people saying I would need an amp, is that the case? If so, just the sonos amp? What does the amp do? Will it be possible to get output from both the TV and the sonos products (era 300s, sub)?Thanks ahead of time!

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buzz
1 year ago
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DerekCharlesAvid Contributor III
asked in Home theater
Need More Width From My Arc...

I have an Arc, two 300s and a Gen3 Sub in my 15 x 15 bedroom with 9’ ceiling.  Is there any way I can get more width from the Arc?  Sorry, I don’t have much technical audio experience, so I hope I’m explaining myself properly.  With other systems I’ve used, I really hear things going from right to left and left to right in the front field.  With the Arc, sounds that should be coming at me from one side to the other, just seem to be coming at me from the center.  Can I widen that field?  It brings to mind my older Pioneer Reference Panel that has side mounted speakers.  The separation I get there really makes you feel like things are going from one side to the other and adds so much dimension to the sound field.

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D
1 year ago
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omnipheasantContributor II
asked in Controllers and Music services
Connect killed by lightning. I've been running S2, bought a replacement, but it's incompatible with S2?

As above.  I have a system that’s been running on S2 well.  A lightning strike killed my Connect controller and I bought a replacement.  But now I’m told that the replacement isn’t compatible, it only works on S1.  By my experience, that’s simply not true.  I’d appreciate some clarification.  Thanks.

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O
1 year ago
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