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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27688 Topics
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BcushardContributor I
asked in Speakers
Play 5 - Swap out Speaker Grill?

Hello,I have 2 White Play 5 speakers with black grills. Is there anyway to swap out the black grills for white grills? If not do the grills easily come off so I can paint them white?  Appreciate any feedback!

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Stanley_4
1 year ago
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DukeyContributor I
asked in Speakers
connecting to sonos one from tablet

How can I change the name of my Sonos one speaker, it was just living room but now my streaming is going to the Google nest, I am trying to set my Sonos one up to receive music from you tube, thank you.

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Airgetlam
1 year ago
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Shadowwolf1117Contributor I
asked in Controllers and Music services
Wrong Email at log in on Android Sonos S2 App

Sonos S2 App on my Android has the wrong email address for me.  The steps to change the email require signing in first which clearly cannot be done since it is the wrong email.  On my PC my Sonos account is fine and has the correct email address.  In fact from my phone app I click reset password and it sends it to my correct email address! So how the heck do they have the wrong email for the log in? it is a vicious loop that gets me nowhere, so dissapointed

811
Airgetlam
1 year ago
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Tim724Contributor I
posted in Home theater
TV dialogue in back of large room

Looking for advice on best Sonos setup to hear tv dialogue all the way in the back of our living room/kitchen “great” room. see picture. Current setup is tv above fireplace with Sonos beam gen 2 below it. I want to easily hear tv dialogue while I’m doing the dishes or cooking (where the red x is) and the beam is 20+ ft away and underpowered for this. I know you can’t add front speakers to beam, so is there any way to hear dialogue decently from the back of the room? I tried to add One’s for surround sound but they typically don’t play dialogue in the rear channels.  Thank you!  

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1 year ago
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Greeneel78Avid Contributor I
asked in Speakers
Trueplay ios17

Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing  about this feature yet they appear to not be in any rush to sort this!

209129
Stanley_4
1 year ago
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CathyMikeContributor I
asked in Controllers and Music services
recent change

can no longer play selections from my phone (Sonos app) -said I have to switch to Apple Music??

432
controlav
1 year ago
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Karen_29Contributor II
posted in Portable speakers
Roam speaker not working

I purchased my Roam speaker in March of 2022.   Now, Nov 1 of 2023 it is “dead” ish.   I had it on base charger with SONOS plug when not traveling.  I just took trip and ended up not using the speaker so it sat in my special little padded travel bag for about a week.  Now I get home and it doesnt work unless hard wired into socket…not base charging.  It holds absolutely NO charge /power.  Basically USELESS as a portable speaker.   I now spoke to customer support and they ran Dx and told be it was “defective”.  I am not happy.  This speaker is in excellent condition. I did NOT “break” it and SONOS clearly new of this issue  YEARS ago.  Why didnt you recall them?  Why didnt they alert  us etc.  There should be a class action lawsuit because SONOS new about this….. before I bought mine!  I noted someone saying there was a software update to 13.3 that help but clearly not.  This was not a “cheap’ line speaker bought at discount.  I want a new speaker oh, one thats “not defective”.  SONOS n

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1 year ago
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MrUsernameContributor I
asked in Home theater
Add Sub or Playbar (Android 14 - Pixel 8 Pro) vs iOS

Dear CommunityQuestion: Can someone explain the issue high-level or even low-level (technical)?Issue: I spent hours and several tries connecting my Playbar or Sub with my Google Pixel 8 Pro (Latest App SW, latest Android), granted any possible permission, reinstalled the App several times, emptied data and cache of the App. Switched my WiFi to dedicated 2.4Ghz. Hard reset the devices several times. Restarted the phone & App multiple times. Created a new Sonos account. Without any luck - faced several different error message like Error 1000 or the App seemed not to be up2date which it definitively was or the error message where Sonos is even recommending to use an Ethernet cable or even another device. Confusion/Surprise: Somewhere in the middle of all tries I could add my 2 Sonos One seamlessly without any efforts on the first try just like on iOS (even on my 5Ghz network). Expected: I installed the Sonos App on my iPhone 13 mini and it literally took me 1 minute to seamlessly conn

1492
M
1 year ago
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Mr TomContributor I
asked in Portable speakers
Roam SL - Volume goes up and down

I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything.  “Forgot” the device and re-installed to the system 

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1 year ago
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VergelContributor I
posted in Home theater
disabling a blown speaker

Hello Sonos Community i recently have a blown driver on my sonos playbar.i contacted sonos support but told me they dont repair anything, they gave me a 30% discount instead im in no position right now to be able to afford another soundbar from sonos, is there a way to disable that particular broken driver?so i could atleast continue using the playbar even tho it would just run 5 out of 6 drivers.thank you

42016
buzz
1 year ago
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taracatacContributor I
asked in Speakers
New ERA 100s, cannot setup Alexa

I am unable to setup Alexa, or Sonos voice control for that matter, but Alexa is the main issue. Each time it goes from ‘Sign in to Amazon’ to ‘There was a problem adding Alexa’. It’s on my network, as I can play music. I did a factory reset, but no luck. This is very frustrating for a new product and new Sonos user. Thanks in advance!

175819
Ken_Griffiths
1 year ago
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dkatrencikContributor I
asked in Home theater
Era 300 as surrounds, suddenly levels needed to be changed

I have era 300s as surrounds with an arc and a sub. Yesterday I noticed when listening to atmos music tracks that the 300s suddenly got way less pronounced on the same settings. I then tried an atmos movie and that too was less pronounced. Had to turn surrounds up considerably. Anyone else notice this?  

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D
1 year ago
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PipeCLTrending Lyricist I
asked in Home theater
problem with sonos beam gen 2 and ps5 atmos quality

Hi, I have the Sonos Beam Gen 2 system and a Samsung QLED Q70T TV. When playing PS5 with Atmos, I experience 2-second audio cuts, which is quite annoying. I would like to know if there is any solution to this issue.

4701
G
1 year ago
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kb5Contributor I
asked in Home theater
Connecting Sonos one to LG S90QY soundbar

I have two Sonos One speaker and would like to connect them to my LG S90QY sound bar for surround sound. Is there any way to do this?

2382
K
1 year ago
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SpaddywaddyEnthusiast I
asked in Speakers
Sonos 5’s line in Sound Better?

Hi,I have a Stereo Pair of Sonos Fives and wanted to know if i used them as line in would they drastically sound better than using Air Play 2?I have a DAC which is a FiiO K7, so i was going to run this from my Mac or IPhone to line in to the 5’s. Do the 5’s have an internal DAC and will this be a problem using my K7?Also, I’m wondering if i can’t be bothered to hook up my devices, could still use Airplay? This will be mainly for my partner who doesn’t care about sound quality. I dont want her going anywhere near my DAC while it is connected to my 5’s = Volume blown 

4504
S
1 year ago
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THNDRacketContributor I
asked in Controllers and Music services
Alarm plays wrong station same day each week

I’ve read about similar issues and tried the solutions, but mine is slightly different and not resolved yet. We have an alarm set for each weekday OrganLive from tunein at 6:54. It is fine on Mon, Wed, Thu, and Fri, but on Tue it plays a local station WESA 90.5 from Radio.net we have set in a different room at 6:30. No other alarms are set at that time, and no other apps are set. I’ve deleted and reset the alarm - that’s how I ended up at 6:54- but it still happens. I’ll try to submit a diagnostic when it happens next Tue. 

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Airgetlam
1 year ago
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Nick.LContributor I
asked in Controllers and Music services
Youtube Music playlist

Youtube music isn't updating my playlist, I only have 3 Playlists in my library, 1 of which I use regularly which has roughly 900 songs. Within the SONOS app it's only displaying roughly 100 songs.Things I've tried:Reinstalled the sonos app/youtube music appTurned off and on SONOS system, even factory reset both of them.Removed the youtube service from the app and back.Out of options is there anything to resolve this issue? 

155219
jgatie
1 year ago
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chad.a.hensleyContributor I
asked in Speakers
ARC failing to register

I’ve used SONOS products for 6+ years and never had an issue.   I purchased an ARC last year and couldn’t get the product to register through the app.  I’ve called customer service a couple times, last time spending more than an hour doing the same activities (reboot, factory reboot/reset, router reboot, hardware into network).  I can not get this device to register, which means I can’t control sound from the app (which is one of the handy features).  I’m curious if I have a defective device but I’m trying to find the receipt from Best buy (think it was after last Christmas).  We are running an Eero router/wifi (aaris router) but unsure if that’s the issue.   I’m open to suggestions but we’ve tried everything….

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C
1 year ago
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ScmanContributor I
asked in Components and Architectural
music cutting out when using my connect

I have a Sonos Connect attached to a Sony receiver in my garage for my outdoor speakers.  I also have 5 other Sonos speakers in different rooms throughout the house.  Nothing has changed with the placement of these speakers or my wireless router for several years.  About 3 months ago whenever the Connect is being used for music playback the music intermittently cuts out.  There can be times where it is cutting out so often we can’t even use Sonos.  Other times it is very seldom and other times we can play music for 3 hours uninterrupted.  This happens when we are using the connect individually or grouped with one or more speakers.  We never have music cut out when using the other speakers without the Connect in the group.  Any ideas of what could be causing this?   

3763
ratty
1 year ago
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Phill_3Contributor I
asked in Controllers and Music services
Unable to play (song) - the song is not encoded correctly. YTM. System 15.8

We all pay to excess for a premium product when the fundamentals of that product doesn’t work… and it gets worse.  For weeks, if not months now, music is been unable to play through my system due to song not encoded correctly. Is there a fix on the horizon?!Every playlist, album or artist will play a song, maybe play 5 seconds of a song before stopping or skip the song completely because of an error above. This is whilst playing YouTube music through both android or iOS app. Speakers have been restarted or attempted to play on different speakers in the house to no avail.  I am currently using a move or roam around the house as a very expensive Bluetooth speaker or radio. I’ve read that Apple Music users are also having a similar issue, but how much longer can people continue to pay for a product where it’s one function does not work… SORT IT.

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1 year ago
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bluecipherContributor I
asked in Home theater
Amp+passive speakers and Era 300 - Dolby Atmos?

Hi,if I was to connect my passive speakers to an Amp as front speakers in a home theater setup, and then couple them with two Era 300 for the rear channels - would I get Dolby Atmos sound? Obviously, the passive speakers are not able to play Dolby Atmos, but the Era 300s are. Do they need a Arc/Beam gen2 for Atmos to work, or can the Amp work as well?

1542
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1 year ago
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SeekingsupportContributor I
asked in Speakers
Sonos Play:3

I have two Sonos Play 3 units both in perfectly beautiful shape, barely used. I have called Sonos support about 5 to 7 times over the past few months. They told me that Sonos 3 is no longer supported and they will send me a 30% coupon.  No one has ever reached out again with a response or a product mail back label. The speakers are expensive, include many non recyclable parts and a lot of non recyclable plastic. These two large speakers no longer work because Sonos decided to make them obsolete with new software and created no fix to keep them working with new systems. Really?  It will be 2024 soon… is this how Sonos as a company acts in alignment with its values?  I don’t have much discretionary income… single mom, 4 kids in college. I splurged on these systems 3 years ago because all my boys are music lovers.  I keep calling to get them to work… but they never will again.  The newer version similar to Play 3 is the Sonos 5, is 749$. I am taking this note… writing it better and postin

39428
Corry P
1 year ago
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Sra_explorerContributor II
posted in Home theater
HD fury Arcana /Apple TV/Sony XBR 2015 model setup

My box came in today, and wanted to know if there are any setup on the box itself needs to be done? I was playing around with it came across few options for eArc out, and etc. I have already re-configured my Apple TV, but wanted to know if there anything on the TV that needs to be changed. 

1256
Airgetlam
1 year ago
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Gogs_eContributor I
asked in Home theater
optical connection

Hi,  Recently purchased a Sonos ray. Looking to connect it to my tv wirelessly as my tv is on the wall and I hate any visible cables. Is there anyway I can connect the optical wireless with a transmitter or anything? I have spent a Long time googling and cannot seem to come up with any answers. 

6463
Stanley_4
1 year ago
A
alkie4lifeContributor I
posted in Components and Architectural
Sonance In-Wall or In-Ceiling?

I have an odd configuration in my office/game room. Opposite my TV is a doorway to an unfinished space. I plan on adding Sonance speakers to use as surrounds, but they will be pretty high up as one needs to go above the door jam itself. As such, I don’t have the vertical height to install the speakers in a vertical position, which is what all the documentation suggests to do. I know speakers will beam form based on a given orientation, so will I be better off placing the in-wall speakers horizontal, or buying the in-ceiling speakers and using them as in-walls instead?

72410
Stanley_4
1 year ago
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