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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27689 Topics
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Marco_5Avid Contributor I
asked in Speakers
Special characters in wifi SSID name?

Hello All,I was fighting an issue that ultimately turned out to be my main router having an issue, but I did discover that I could not connect my Sonos devices to my 5GHz network because it had an underscore in the name. Once I took the underscore out, it connected fine, but I hate the way the network name looks now lol. Is there a list of acceptable special characters in an wifi SSID for Sonos devices?

10644
Stanley_4
1 year ago
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SpivRTrending Lyricist I
asked in Portable speakers
Trigger Bluetooth pairing of Move Gen 2 from Sonos app?

Is it possible to use the Sonos app to trigger a Sonos Move to enter BLE pairing mode instead of pushing the physical pairing button on the back?

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Mr. T
1 year ago
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SiyaditsContributor I
asked in Speakers
About sonance garden series sgs system

Is it okay to keep the subwoofer above the ground rather than keeping it under the ground 

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Airgetlam
1 year ago
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joskamContributor I
asked in Home theater
Sonos Arc seems to continuously send Volume Down command over HDMI

My Sonos Arc worked great for the better part of a year, but about an hour ago it started to continuously send Volume Down commands over HDMI - or that is at least what it looks like.When playing streaming radio on the Arc nothing out of the ordinary happens with the sound (it works normally with a steady volume) - BUT the TV is continuously reporting volume down commands.It doesn't seem te be the TV that causes it, as restarting it caused it to enter Safe Mode - which  normally happens when you keep pressing Volume Down. To rule out the TV remote, I removed it's batteries.Unplugging the Sonos HDMI cable results in immediate normal behaviour of the TV.When this happens, the Sonos app also shows the volume going down. The light on the Arc flashes.Any idea what's going on here? I created a diagnostics report; it number is 1255298220.

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J
1 year ago
A
andasanasContributor I
posted in Speakers
6,000 sqf, 4 "rooms", 1 system

hey there,6,000 yoga studio running speakers in 4 rooms on one network.the front 2 rooms are on the home router, the back 2 rooms are on an extender.were having issues with the back two rooms dropping out-specifically one of the rooms (called jade studio) more than the other (called marble studio).we’ve added the extender for jade and marble which made it a bit better but some of our yoga instructors are still reporting problems.  we have both iphone and andriod users and it doesn’t seem to matter. further most of them are airplaying right through spotify.i’ve looked for anything that could cause wifi interference and dont notice anything obvious. there are metal beams and our heating panels are metal but this same set up exists at the front with no issues. help?? thanks in advance for any insight!

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A
1 year ago
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radobarContributor I
posted in Controllers and Music services
sonos playlists

I was forced to create 2 sonos systems - Sonos 1 and Sonos 2 to keep equipment I love and am satisfied with.  I would like to share/export/import to play these playlists on both systems.please tell me how

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Airgetlam
1 year ago
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Manuel_6Contributor II
asked in Speakers
Add Era 300 to existing sonos system

Hi, I recently bought a ERA 300 and I am having issues to add it to the existing system using the S2 app on my iphone. Which button should I press to connect to the S2’

2803
ratty
1 year ago
A
Anonymous Coward
posted in Controllers and Music services
Feature Request/Defect: Use Windows 10/11 Locale to format DateTime

The Sonos Controller for PC, version 15.9, S2 (Build: 75146030) displays the date of podcasts in the format mm/dd/yyyy, but my local is en-gb (United Kingdom). The date format in the UK (and most of the rest of the world!) is dd/mm/yyyy.Please update the Sonos Controller to use the Windows locale to select the date format. It’s sufficiently annoying to slow down checking the date of podcasts when you never use American date format.Date displayed in MM/DD/YYYY format 

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ratty
1 year ago
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LhoppingContributor I
asked in Speakers
used sonos play 3 won’t connect

I’m trying to connect a used play 3.  I reset the speaker several times, the Sonos 2 app only recognized it after I connected it with an Ethernet cable.  The app sees it now but only gets to the prompt “press the mute button on the speaker you wish to connect”. I press the button and after it times out I get the message saying the button was not pressed.  

4212
L
1 year ago
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michelenicolisAvid Contributor I
asked in Portable speakers
MOVE 2 - SURROUND

Hi all, one question please…At the moment I have 1 ERA 300 and Beam 2. Given that I don't have the possibility of using 2 ERA 300s as surround because I don't have power sockets behind the sofa, so I was thinking of buying 2 MOVE2s.Can they be used as surround sound?thanks a lot.Michele

14621
ratty
1 year ago
A
Anne-Marie BirkenstockContributor I
asked in Controllers and Music services
Airplay/Spotify Connect no longer working

Hi all,I use my Sonos products to play music from Spotify. Previously I was able to do this directly through Spotify by just selecting the device/s to play through. This randomly stopped working a couple of months ago and now I can only play through the Sonos app (which unfortunately is clunky with Spotify). There is some connection still, as if I’m playing music on Spotify (either on my laptop or phone) but then start playing it through Sonos, it’ll stop playing on Spotify (or vice versa). I had changed home internet (from NBN to 5G WiFi) however the above issue didn’t arise until a month or two after this. I’ve tried:factory resetting a speaker & setting up again  uninstalling & reinstalling Spotify & Sonos apps on my phone  turning off devices & phone/laptop and back on again  checked all on same network, they are, it’s 2.4ghz.Would appreciate any advice or tips, thank you! 

4151
Jamie A
1 year ago
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Barry JonesContributor I
asked in Speakers
Sonos Era 100 line in for Pixel 7a phone

Thinking of buying a Sonos era 100. Sonos show only the line in adaptor to connect a 3.5 mm jack to the USB input for Sonos era 100. Can I use a standard USB c to USB c cable to connect a Google pixel 7a phone for audio?

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B
1 year ago
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Ian R LawesContributor I
asked in Home theater
Playbase WiFi issues

Hi all … well known topic I know, and has been asked before. I’m having troubles with my playbase, it was working fine until a few days ago when it just stopped being recognised by the Sonus app, the whole “front room” of PB, sub and 2 x play 1’s disappeared. I have re-established a connection with the 2 x play 1’s and also the sub, however mega problems with the playbase. If I hardwire direct to router then all is fine, but when I try to use it via wifi it can’t establish a connection. I will try n run a diagnostics check soon (when I find out how!), and post the result on here. Many thanks in advance - Ian

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I
1 year ago
A
AndyMac1965Contributor I
posted in Home theater
Flush Ceiling Speakers

Hi. I currently have a Beam + 2x Play:1 for surround sound in the lounge. We are having a media room built and I was going to use the same kit, but the wife wants flush, ceiling mounted speakers. My question is - are there alternatives to Sonance? I would prefer the usual wireless setup yet I believe Sonance require cable / Amp.I know there are wall / ceiling mounts out there for the Play:1, but I stress my question is - is there a wireless, flush-to-ceiling speaker alternative to Sonance? 

31615
A
1 year ago
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jaytee22Contributor II
asked in Components and Architectural
Enabling trueplay on Connect:Amp

Hi all,So based of advice I was given by both Sonos and my local home theatre installation guys, I upgraded the ceiling speakers in my living room to Sonance Architectural so I could enable a Trueplay tune of the room. After lots of back and forward with support I have since learnt that their documentation was not clear and that a Connect:Amp can only support Trueplay when those speakers are being used as surrounds. (What a waste of $1200!) Anyway instead of giving Sonos another $1000 for a new amp, I was wondering if anyone knows if I can just buy a second hand Sonos Beam, add it to the room where the ceiling speakers are and then will that enable me to do a Trueplay tune of the entire room? I can pickup a Beam Gen 1 for around $300 so seems like a much cheaper alternative if it will work. Thanks in advance! 

2053
Corry P
1 year ago
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Db97224Contributor I
asked in Speakers
changement wifi

Bonjour après un changement du système wifi il est impossible d’avoir les 2 paires d’enceintes ensembles. Je trouve ou les play 5 ou les play 3 mais pas les 4 ensembles. J’ai fait plusieurs rénitialisation de chaque enceinte  Moderator edit:Google Translate- Good morningafter changing the wifi system it is impossible to have the 2 pairs of speakers together. I find either play 5 or play 3 but not all 4 together. I did several resets of each speaker

351
Corry P
1 year ago
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JuriJuriAvid Contributor I
asked in Speakers
How to test Era 300 front speaker

Hi Guys, I need your help.I have two sonos Era 300 as surround setup with my arc and sub 3.now I know the front speakers on era 300 are disabled (big shame on sonos not to give us option to choose if we want them to hear or adjust) now even when I remove them from surround and play atmos music on apple music via Sonos or any music I cannot still hear the front speakers at all. Are they working at all? It is very unlikely that both brand new Era 300 are broken. Is there any way how to test the front speakers on his own please? Any links? I have tried everything youtube videos, atmos music, flac music, mp3 and still cannot hear them at all music comes from behind. Now like I said this is happening even when they are not part of surround and setup as stereo speakers. It will be really helpful if Sonos give us possibility to control the front speaker and others as well to test them to make sure that all works properly. Thank you for all for your big help and any suggestions how I can test

2774
K
1 year ago
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LarsKongsbak38Contributor I
posted in Components and Architectural
Sonos Amp + Coax Sub

Hello there.my living room setup is a Sonos Amp with a coax conectet Sub and two small speakers. it has been playing together for years. but now there is no sub action. when i look into the sytem setup there is no longer a choice for setting up or ajusting the sub. my sub seams to be working fine. i have tried to reset the amp and reinstall, no luck.i dont know witch version the Amp is. (withe and silver) the serial number is 1708 5c-aa-fd-xx-xx-xx-xis it a software fail? hope you can help me.thanks. Lars Denmark Moderator note: personal identifying information removed from post.

17912
K
1 year ago
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DerekCharlesAvid Contributor III
asked in Home theater
Arc - Is This Even Possible?

I wish we could have the option of either adding front 300s or at the very least, being able to control the front side speaker volumes to help create a wider front sound field.  Question is, is this even possible with firmware or software updates or would this require a whole new Arc, which would be ok too.

42223
N
1 year ago
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Abomb020Contributor I
asked in Home theater
sonos Arc sound skipping with Samsung TV

I am getting beyond frustrated the last couple months. My Sonos Arc drops sound/skips frequently. I have a Samsung 4k OLED tv less than a year old. The arc is less than a year. I tried all new cables. Rebooting, updates all new. Contacted Sonos, they blame Samsung, contact Samsung, they are just stupid to deal with and keep passing me around to no resolution. Sonos has no issues when I stream music through the app. no one will help me with exchanging the Sonos bc it they blame each other.  Is there a resolution out there for these issues? A product I can buy? Or something unrelated out there I haven't thought of?  thank you 

26072
G
1 year ago
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Pooky1916Contributor I
asked in Home theater
Sonos Beam not automatically connecting to wifi

Hello, my sonos Beam 1 has been fine for about a year, but gas recently disconnected its self and despite the sonos app recognising its presence, it doesn't automatically associate and connect to my WiFi. App requests manual inputting of WiFi and password address and then fails to connect. I have tried all available resets. My WiFi works consistently well with the 4 x Play 1s I have.

3523
S
1 year ago
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Eric LauzonContributor I
asked in Home theater
Sonos Beam2 and ERA 100 pair for surround

Hi,I have been spending quite a few hours trying to put my pair of ERA 100 speakers to join my beam.1- Did try to setup wifi differently (changed channel, and alot of other settings like QoS to try to see if it was an issue with the router, but its not)2- Did try to fix my SONOS devices ip addresses (Now my device are fixed but the problem persist)What i observe is this:1 - I can join my ERA 100 no problems in pair.2- The Beam is connected through optical to my TV3- I can unjoin the pair with no problems. (when i try to make the surround, i make sure they are not joined) 4- I can play music on all my devices (The pair, the beam and the Symfonisk)5- As soon as i try to “Set up Surrounds”, everything starts but at some point it never ends. On the 10 time or so i did try, only one time the setup finished with a “victory chime”. But then, my ERA speakers are “offline”, power cycling them will not bring them back up, i have to reset to factory to get them to work again. I am able to replica

15448
E
1 year ago
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danodeaContributor I
asked in Controllers and Music services
SONOS ZP100 plays part of song from home device, then skips to next song with connection error

Hi. I’ve checked the forums for over an hour and nobody seems to share this particular setup. I’ve had this SONOS ZP100 setup for over 20 years. Others have had similar complaints that a song will play for a bit, give an error message (“connection to (music source) lost”), and skip to the next song. But those questions all deal with music services or networking issues. Mine isn’t that or I wouldn’t be posting.My music source is a 4Tb bookcase drive directly connected with USB-3 into my desktop computer. My ZP100 is hard-wired into my router with a CAT-5a cable, which in turn is hard-wired into my desktop, also with a CAT-5a cable. (Yeah, I know, quaint, amirite?) So no wireless involved and therefore no interference.If I play the same song on Media Player, VLC Media Player, or any other MP3 player on my desktop, all is good. But my SONOS system no longer reliably plays music that’s literally hard-wired to it.Here’s a sample error message from the log.“Saturday, November 4, 2023 - 15:32

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buzz
1 year ago
C
CloneWolfContributor I
posted in Advanced setups
Integration with existing system

Hello, folks. I have an existing home theatre system, as well as a few Sonos Ones in other rooms. I’m considering adding a Sonos Beam for my TV and also considering adding one of the Sonos connectivity devices (Port/Connect/Amp/Connect:Amp) to integrate the systems. I’m a bit overwhelmed with the options and I’m unsure how they can all connect.  My existing components consist of: LG CX TV (with eARC) Denon 2308 AV Amp/Receiver (no eARC) 2 x Bookshelf speakers Turnable (no preamp) PS5 2 x Sonos One in other, separate, rooms.  I’m not fully convinced I need a Beam, and I don’t necessarily need the bookshelf speakers. I’m open to using one or the other, or both. If the Beam is in place, I’m not sure if having the the bookshelf speakers would enhance the audio that much. Ideally, I would like:To play the turntable through the Sonos Ones, as well as either the bookshelf speakers, the Beam or both at the same time.  To play TV / PS5 audio through bookshelf speakers, Beam, or both at the same

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AjTrek1
1 year ago
J
JagielakTrending Lyricist I
posted in Home theater
Era 300 wall mount - Advice

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of those.How would you mount them in this space , it's very limiting to mount them and only place I believe is above the windows on both sides. This way it could be mounted almost straight to the TV (slight angle as the wall arc a little bit.Can the power cable be extended or just any longer white cable would do to power them ?I am attaching photos here (don't mind the mess :D ) 

12799
AjTrek1
1 year ago
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