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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26464 Topics
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PASCAL MBContributor I
asked in Speakers
DEFECTIVE SPEAKER

I have a total of 5 speakers 5s, 3s and 1  All S1.the 1 does not connect it is unreadable to the system and all the others are on. I have tried every thing but I think it is cooked. can I please get it replaced and how.  Please advise. Moderator edit: removed Sonos ID as it’s identifying information

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Airgetlam
1 year ago
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TriumphantOContributor I
posted in Controllers and Music services
Ignore "the" when sorting

At the moment, iTunes is the only app I’ve seen that ignores the first “The” in names of bands and albums. Can’t Sonos do the same?BThe BeatlesFThe Future Sound of LondonUThe UndertonesCorrect. TThe Beatles The Future Sound of London The UndertonesIncorrect. I shouldn’t have to rename everything to something like “Beatles, The” to get it to show correctly. Also, I don’t know if Sonos can be made to read Apple’s sorting tag, or adopt similar, so artists are sorted by the correct letter - Lionel Richie should come under “R”, not “L”.

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106rallye
1 year ago
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Jonnydrama32Avid Contributor I
asked in Speakers
trueplay + 2nd sound profile

I have Trueplay setup, but I also would like a second sound profile. I notice when I manipulate the EQs, it affects my Trueplay sound. Is there a way to have one profile be just Trueplay and the other a completely different sound profile?

9
Stanley_4
1 year ago
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brantleyattawayContributor I
asked in Home theater
Era 300 surrounds distance from arc

How far is too far to place the era 300s from the arc? I want to wall mount them and not stand mount them. The only way to do this is to have them 20 feet from the arc. Is that too far?

3
Stanley_4
1 year ago
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jlmartin102001Contributor I
asked in Speakers
how do wireless speakers get powered

Do all wireless speakers require a plug in to a wall outlet for power.    Are there any battery options and if so how do they perform

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Airgetlam
1 year ago
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Dcgman#1Headliner I
asked in Controllers and Music services
Playing iTunes to Play Fives direct using auxilary cable

I am out of patience as far as trying to play My Music from Windows using my Sonos S2 app. So in the meantime I connected an auxiliary cable from my laptop (windows) to Port. I guess I could have connected it to my Play Five instead. When I play the selected album/songs from iTunes (on my laptop) to Sonos speakers my S2 app shows its being played through Airplay. Is this correct? Isn’t it being played through the aux cable from laptop to Sonos? Reason why I’m using aux cable to play my music library is because when I select album/song using my S2 app I get a warning Unable to play ‘………..’ -access to //Mycloud2100/music denied. 

2
J
1 year ago
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digitalsuperfunContributor I
posted in Advanced setups
Sony Receiver "Works with Sonos" Automation Issues in a Larger Sonos System (6 or more Sonos devices)

I am a custom integrator and just love the Sony Music Connect / Works with Sonos automation built into Sony ES receivers. Pair a Sony ES receiver with a Sonos Port in the “Works with Sonos” settings menu and voila, you can turn a big home theater into another Sonos zone where control on the Sonos app works like any other zone (even bypassing the Sony’s volume control) and you never need a separate remote to play music.The feature works by watching the multicast chatter on the network and when it sees a “play” message coming from the MAC address of the associated Sonos Port, it switches on and goes to the input dedicated to Sonos.I’m having a problem with a new installation utilizing a Sonos Port and Sony STR-AZ5000ES. This feature doesn’t work when all 17 installed Sonos devices are running on the network, although it will start working when you unplug many of the Sonos devices from power. Most of the Sonos devices are wired with ethernet. Sony Support says this feature stops working w

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T
1 year ago
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craigskiHeadliner I
asked in Controllers and Music services
Sonos BBC Sounds service says - 'Radio nnnnn' is no longer available on BBC Sounds

When trying to play any station using BBC Sounds service in Sonos I get the above message since around 10:00 today, has been working fine. I can play station OK using BBC Sounds App on phone, anyone seeing similar? PS - can the mods change subject typo should be BBC Sounds not BBS 😀

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Corry P
1 year ago
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AllenPContributor I
asked in Controllers and Music services
Update to 15.2 Error

Sonos-required update to 15.2 produces “unexpected error” message on Mac. System unusable until update is completed. So I’m trapped. Update on iPhone and iPad to 15.2 worked fine. What gives? 

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C
1 year ago
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Pcman1958Contributor I
asked in Home theater
pc library on sonos arc

trying to add music library friom pc to sonos arc wireless done it before but remobed it by mistakenow cant add it always cant connecti know it plays because if i use windows cast to sonos 1 album playsi use add new share\\keith1958\Musicuser namepasswordto logon windows i use pin or fingerprint scanner but pretty sure and pass is right.i have music on drive c and drive d 

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P
1 year ago
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Mr KeithProminent Collaborator I
asked in Controllers and Music services
ITunes and imported playlists

I’ve never had a problem importing iTunes and its playlists until now.I total, my music library consists of about 61,000 music tracks.I’ve added probably a 1,000 or so tracks recently.I’ve got about 400-500 playlists. Most of them only have 40 to 50 songs on, although the largest is abut 150 songs. In total there are about 12,000 songs incorporated in those playlists.My iTunes management of those playlists places all of the artist specific playlists in an “Artist” subfolder, and all of the themed playlists (like songs about summer, etc) in a “Themed Playlists” subfolder.This has all uploaded to Sonos without any issues- well the occasional fail, but soon sorted and loaded again.Recently, I’ve added about 20 playlists. But I’ve also deleted about 100.Now, when I update the music library, it can’t complete, as it says it doesn’t have enough memory to do it. It loads all of the music but only about 90% of the Artist playlists and none of the Themed playlists. When I run the update to the

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Corry P
1 year ago
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Rob HendriksContributor I
asked in Controllers and Music services
Sonos not searching Spotify - again?

A month ago Sonos showed “Search returned no results for ‘rammstain’ in Artists”.It only worked if there was a non-alpha in the artist name, e.g. AC/DC or Oomph!The issue was solved within 2 weeks or so, but it looks like it’s happening again. Or is it just my Sonos? Thanks for checking.

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Corry P
1 year ago
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WalternowickiContributor I
posted in Controllers and Music services
spotify artist search WORKAROUND

Just discovered that if you put the artist name in quotation marks “ red hot chili peppers” search will work..  you’re welcome!

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Corry P
1 year ago
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yardmusicContributor I
asked in Controllers and Music services
search spotify via sonos not working

sonos search via spotify. Using Sonos 1.  No search available for artists or genres via sonos.  Been going on for about a week now.  Trawled the internet and appears there is no fix, Really frstrating, Any help gratefully received, 

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Corry P
1 year ago
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Russ1309Contributor I
asked in Controllers and Music services
Unable to search by artist in Spotify

I am unable to seach via artist in both classic and new search. I can seach when in songs and albums however. ANy thoughts? 

2
Corry P
1 year ago
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KkhausContributor I
asked in Controllers and Music services
artist search

Artist, regardless of artist, is not showing results from Spotify. And, the new search pulls zero results despite saying all services are operational. Please advise. 

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Corry P
1 year ago
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melc678Contributor I
posted in Speakers
Good Turntable for FIVEs plus SUB

My twelve year old daughter has discovered vinyl and we’d like to get a turntable. We have the FIVES with the SUB. Can anyone share a good turntable we could get and how to connect it to the system? Thanks for your help!

5
buzz
1 year ago
Alain Willaert
Alain WillaertContributor I
posted in Speakers
s2 ne retient pas le nom des pièces

Bonjour,j’ai changé un One et une beam gen 1 de place et leur ai donc attribué de nouveaux noms de pièces. Mais s2 ne les retient pas. Que faire ?merci. 

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L
1 year ago
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True NorthContributor I
posted in Speakers
Adding to a Sonos Five stereo pair

I have a stereo pair of two Fives at one end of a large open living and dining area.  At the opposite end of the space is an open kitchen, and I would like to improve the sound on the kitchen end of the space. Does it make sense to add a single Era 300 in the kitchen?  Thank you! 

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T
1 year ago
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yonan32Contributor I
asked in Controllers and Music services
Spotify switching to bluetooth earbuds after away from then back near phone

I’m encountering a weird user experience when using Spotify connect through phoneI am using a hearing aid that is bluetooth connected to my phone I start a song on Spotify on my phone, then send it to my Sonos to play I often leave the room, and thus my bluetooth connection would be interrupted. This is not the issue, as the song will keep playing on my Sonos But when I came back to my room, and my hearing aids got connected again, Spotify will then switch back to my hearing aid, and thus the song will stop playing on my Sonos.Not sure if this is a Spotify issue or Sonos issue? 

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Y
1 year ago
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JZ05Contributor I
asked in Speakers
Please Help sonos desktop speakers????

Please Help sonos desktop speakers????I have 2 sonos play:1 (convert the ethernet ports to 3.55mm) ??and one Sons one A100can these be used to create a desktop speaker system with windows 11or could I achieve this with the sonos ZP80additionally could I use 2 sonos Gen2s and achieve the goalbasically what is the easiest way to create a sonos desktop system. with the stuff I haveany help appreciated???

3
Airgetlam
1 year ago
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dortnumaraContributor I
asked in Speakers
When setting up a product with wifi having connection problems

When trying to install my product, there is no problem when installing with ethernet, but when trying to install with wifi, I see the product after entering the wifi password, I get a failed to connect error.It says to make sure there is 802.11bg/n type routing, but I have a new modem and I specifically looked and my routing is correct.Can anyone help me if they have this problem?

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Airgetlam
1 year ago
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JeolContributor I
asked in Components and Architectural
zoning speakers

Hi, is it possible to have 2 seperate zones with 2 Sonos ceiling speakers per zone, with 1 Sonos amplifier? For example, I want to be able to play music off 2 speakers in one room, while the other 2 speakers are not playing, or playing different music and vise versa. Is this possible off 1 Sonos amp or do I need to buy another amp as well? 

3
Stanley_4
1 year ago
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JRukaContributor I
asked in Advanced setups
LG GX + Sonos Arc + 2x Era 300 + Hue Sync + Playstation 5

I am having the "popping sound" issue while playing playstation 5.I connected the Sonos Arc to the HDMI2 of the LG TV (eARC) while the Philips Hue Box to the HDMI1 input.On the Philips Hue Box I connected the PS5 to the HDMI2 input. my TV settingsAudio Output: HDMI ArcDTV Sound Setting: AutoHDMI audio input format: bitstreamDigital Audio Output: Pass ThrougheARC: ONSimplink (HDMI-CEC): Disabled my ps5 settingsDevice Type: AV AmplifierNumber of channels: 5.1Audio format (priority): Linear PCMCan someone explain to me why I keep getting the popping sound? Thank you!

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E
1 year ago
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Berky1010Contributor II
asked in Speakers
Ceiling Speakers Distance Apart

Hi - I have three pairs of ceiling speakers with one amp for the kitchen and rooms directly connected to them. Currently in the kitchen the speakers are about 6 feet apart. My question is - is that too close? What issues arise if the speakers are too close to each other? 

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Stanley_4
1 year ago
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