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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27693 Topics
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JonnyrContributor I
asked in Speakers
trying to reconnect system to new wifi

I recently moved and I’m unable to connect my system to the new wifi. Keeps getting error message saying unable to connect. The wifi is work gin I’m connected on  iPhone 

1133
Airgetlam
1 year ago
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KentPekelContributor I
asked in Portable speakers
Connect Sonos One to wireless network with no password

I am trying to connect my Sonos One SL speakers to a guest network away from my home that has no password. The app won’t let me connect to the network without a password, however. Is there a fix for this? 

17662
D
1 year ago
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ChrisfromColumbusContributor I
asked in Speakers
Sub Mini Not Sound

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

8485
Ken_Griffiths
1 year ago
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Greg1988Avid Contributor I
asked in Controllers and Music services
Adding new speaker

Hi,I have a Sonos system set up in my house. I have been having renovation and disconnect all Sonos products. I have brought a new Sonos One Gen 2 (Kitchen) and added it throght the Sonos Android app but now when I turn my other Sonos products on they aren't showing in the same system. Can anyone help me get them all on the same system please? They are both on the same network.  

1101
jgatie
1 year ago
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ThyzContributor I
asked in Home theater
Dolby Multichannel PCM

Hi, I recently bought a Sonos Arc. And I’m wondering if the settings are correct.  I have a Samsung Frame (2022) with a one-connect box which has HDMI e-arc, which I connected the Arc to. Now watching most streaming services I end up getting Dolby multichannel PCM 5.1. Unless the show is offered in Atmos, then Atmos will show up in the app.  So my question is why I don’t get Dolby Digital plus instead.  I’ve checked my TV settings and I can’t choose ‘passthrough’ watching built-in apps like Netflix.  My setup is:ArcSub (gen 3)2 SL Ones Curious to hear what you think. Thijs

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G
1 year ago
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rmarcContributor I
posted in Controllers and Music services
Playlist

Hi, I have one location with a Sonos Connect and another with a Port. Not on the samenetwork. On the Connect I have playlists etc and would like to use this on the Port also.Is this possible? 

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R
1 year ago
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JimbroskiContributor I
asked in Controllers and Music services
using sonos for st home djing

I’ve been through the chats on this and I am looking for an at home, drunken party app that doesn’t lag with my Sonos system like other dj apps. It’s not for huge social events, but at home I want to sync my sings without a delays. Help please  

1061
jgatie
1 year ago
S
Stark1982Contributor I
posted in Speakers
wifi issues with app

When will Sonos sort out their WiFi and app issues. I am bored every month or so my app just decides it doesn’t want to connect to WiFi and cants connect my arc and Sonos 5.  looking through messages on here looks like it’s a very common/frustrating theme that Sonos just can’t fix or possibly don’t care to fix!  If anyone has found a way to get sorted fast rather than just wait for the next day to see if it works please share. 

442
Airgetlam
1 year ago
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mikelvContributor I
posted in Home theater
Optical Audio Cable Sonos Beam

I have a Sonos Beam 316-75-792 connected to a Samsung UN55J6201AFXZA via the Sonos Optical Audio Adapter and a Monoprice S/PDIF (Toslink) Digital Optical Audio Splitter that connects to a 6’ optical audio cable to reach the back of the TV.I recently attempted to swap my 6-ft optical audio cable to a 10-ft one to allow the TV to swivel out and ran into two problems/issues that I could not resolve:Problem 1:The new optical audio cable did not work; rubber caps were removed from the tips…I thought maybe the new cable got damaged even though the red light/signal from the TV was clearly visible at the other end of the cable.  I purchased another cable with the same result and no caps on the second cable.  Tested the longer cables with another device, and they both worked fine.Problem 2:I went back to the old optical audio cable, and it only works in one direction, meaning if the correct end is not plugged into the back of the TV, there is no sound...flip the optical audio cable around, and

1322
M
1 year ago
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Lilmikey1184Contributor I
asked in Home theater
Inverted Era 300s Software Update ETA

Is there an update as to when we can expect the software release that will fully support inverted Era 300’s that are wall mounted in areas due to exceptionally high ceilings?

1383
Airgetlam
1 year ago
F
FredHonorContributor I
asked in Speakers
Pair stereo between era 100 and one

Hy guys I have a room wirh one era 100 and 1 sonos one. I cant connect both as stereo when i try it seems its not blt possiblePlease help 

3212
N
1 year ago
E
esko2953Contributor II
asked in Controllers and Music services
sonos and spotify

When I connect Spotify to sonos devices, from within Spotify app. the sonos app shows started from Spotify and queue not available.is there a way to add songs to the devices from other sonos music services, which could include Spotify itself?  

2265
E
1 year ago
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Tritter61Contributor I
asked in Home theater
Sony Master Oled 65” tv

Please help, how do I connect my Sonos, 5, 3 x 1’s to my A65J

371
Airgetlam
1 year ago
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MikaelOverbyContributor I
asked in Home theater
Connect more speakers

Hi,At the moment I got one sonos playbar under the tv and two sonos one sl beside the tv. Im looking to buy two more sonos one sl to have behind where im sitting, for surround and was wondering if that would be possible? Also want the sonos sub gen3 but for my knowledge that should be fine.Thanks for answering!

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M
1 year ago
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jdun76Contributor I
asked in Home theater
connecting Sonos beam gen 2 to a computer monitor that has an Earc connection

Hi EveryoneSo I was planning on buying an LG32UN880P-B monitor for my HP laptop (I5-ee0002na). Along with this I am going to buy some sort of docking station to connect everything together and lastly a Sonos Beam Gen 2 for the sound. My main needs of this setup is to watch media  (movies using Plex and stream Netflix and Amazon). Since my research my understanding is that to connect the beam to this set up I would need to buy an HDMI audio extractor and connect by optical to get 5.1 but I wound not be able to get Dolby Atmos unless I buy the Arcana HDfury which is a pricy option. So looking for another solution, I have looked around and found this LG monitor 32sq780sw which has an Earc connection.So my question to Sonos is as this monitor has an Earc connection will I be able to connect the beam to the monitor just like a regular smart tv and everything should work, including Dolby Atmos? or will I still have to go down the audio extractor or HDfury route?Also how would I connect the b

251615
Airgetlam
1 year ago
B
beganContributor I
posted in Components and Architectural
Is it worth staying with Sonos?

I was an early convert and my entire house is full of Sonos speakers, first playbar, play 3, 5, 1.  All of a sudden these very expensive products, especially the play 5 ($500 each) no longer worked on the “upgraded system” and I needed to manage two systems in my same house with new speakers on the current app and “older speakers” on the “older app” that I needed to maintain on my iphone controllers.  Trade in offering was nice, but 30%?  And then I just get a product that might not be compatible in a few years?  I really hesitate to continue with Sonos since I don’t want to spend this kind of money on products that wont be supported even for basic things like “playing music on them with the new app”.  What happened to Sonos?  

9358
K
1 year ago
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hoogrContributor I
asked in Speakers
Updating to s2 - error 9

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

2811
Jamie A
1 year ago
B
Berger2Contributor I
asked in Speakers
Ethernet connections

I have 1 Beam and 2 Ones, should I connect the beam with ethernet? I can not connect the 2 Ones with ethernet as there is no way to get the wires across the room

992
A
1 year ago
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YadinContributor II
asked in Controllers and Music services
I can't see my local music on Sonos library on my Mac

I’ve added to music folders from my Mac to Sonos library. Although I can see the folders in the library, when I go into them there are no tracks. This has happened before and Sonos had to work on it for an hour over remote control, For some reason it happened again….

5803
Airgetlam
1 year ago
HoMeRz
HoMeRzContributor I
asked in Controllers and Music services
SAMBA share can no longer be found

When I tried updating my Music Library today, I got a message that the location “is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” Neither of those is true. Other directory locations at the same subdirectory level can be accessed and read fine.

2055
HoMeRz
1 year ago
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JeffKoser0825Contributor I
asked in Components and Architectural
Connect stopped playing from my receiver

I have had Connect working with my receiver for years. It stopped working. I have plugged it into working ports on my receiver and it doesn’t work. My Play 1 speakers work just fine. I have powered it down. Restarted it multiple times. I have rebooted my network multiple times.  

702
buzz
1 year ago
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Magnolia1Contributor I
asked in Home theater
Sonos Arc+Sonos Amp+TV

I have a Sonos Arc attached to my Tv.  I purchased a Sonos Amp and Sonos Speakers, and installed the speakers in the ceiling in the same room as the TV.  I have been able to play music through the Arc and the Sonos Speakers (Amp) without any issue.  I have not been able to play the TV sound through the added Sonos Speakers attached to the Sonos Amp.  I thought I would be able to do this wireless just like playing music through the arc, but does not seem to work.  I am ok with using HDMI cable or whatever I need to do to make this work.  

2546
Ken_Griffiths
1 year ago
N
Normski2Contributor I
asked in Speakers
Playbar non connection via wifi

Why can I play Sonos radio via the Sonos app on my playbar, also Spotify, but not music from iphone/mac library 

1573
Ken_Griffiths
1 year ago
J
joe508Contributor I
asked in Home theater
sonos port and onkyo tx-nr6050 no audio

hi, I am running sonos arc paired with er300’s for my rear speakers and sub gen 3 for my living room.  i also have onkyo avr receiver plugged in hdmi through the tv not using earc or arc hdmi port.  Earc/arc hdmi port is being used for my sonos arc soundbar.  My onkyo receiver is paired with sonos port and the receiver is powering wired speakers for outdoor use.  I am not getting any audio even though i was able to link my sonos port to my avr receiver.  i don’t understand why i am not getting any sound ?.  when i play music app on sonos app it seems to work but no audio.                                            

2128
J
1 year ago
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PWoodContributor I
posted in Controllers and Music services
Connectivity Problems

Several months ago I started to experience connectivity problems with my Sonos system (2 Connects and a Connect Amp): songs would skip mid-play; connections were dropped with increasing frequency; playlists wouldn’t download because of encoding errors; etc. The problems got worse and worse until the system became essentially unusable. I looked on the Sonos Community site and found several people reporting similar problems, but no solutions. I finally discovered a fix and wanted to share what I learned in the hopes it may help someone else.When I installed my system, I connected the Connect Amp and one of the Connect units via ethernet (over my home wiring) and the second Connect via Wi-Fi. (I assumed the Ethernet connection would be faster and more reliable than Wi-Fi.) For a couple of years, everything worked fine; then I started having trouble. When I started to experience problems, I tried suggested fixes like restarting all my devices and rebooting the router, but none of them work

373
ratty
1 year ago
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