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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26469 Topics
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wolfempContributor I
posted in Controllers and Music services
unable to add songs to queue

I lost power in my condo.  After it came back on, I rebooted my router and restarted my ipad and Sonos app.  When I try to play music on my Sonos app with Spotify, I keep getting message “unable to add song to queue”. Any one have any suggestions?

1
Corry P
1 year ago
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james_216Contributor I
asked in Advanced setups
Mesh conflicts with separate systems

I have two apartments in Omaha NE, across the hall from each other. I uses macs & iPhones, all up to date. I use an eero mesh wifi, with a CAT5 cable connecting the two apps, so we can use the same wifi addresses etc in both places, one backup system, NAS for music library, etc.   I have 9 SONOS components, 5 new, 4 old. I have them arranged into two separate systems, one connected with an overhead projector working through Roku & CONNECT, using S2. The other in the apartment across the hall using S1. This system has worked flawlessly for several years.    I recently upgraded the eero to 6 PRO (doesn't use the 6GHz band but has multiple 5's for back traffic & continues to has 2.4GHz. This new wifi easily reaches across the hall, with all 9 systems logging on to both zeros, leaving me with the problem. Virtually every time I open either app, it tells me that I have legacy components that can't be used, and will not load the system. I have to go to the other apt and unplug th

1
Corry P
1 year ago
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NickoholismContributor I
asked in Advanced setups
2 wifi networks, devices intermittently dropping off one

Hello.I’m hoping someone may be able to offer some guidance on apparent connectivity issues I have with my newly-extended set up.In my home I have a ZP80 connected via Ethernet to my BT Home Hub. There is a Play 3, Play 5 and G1 Beam in the house, and these operate with no issue and remain visible in the Sonos App.I have recently built a garden room 30m from my property, CAT6 connects the BT Home Hub to the TP-Link TD-W9970 wireless router in the garden room where there is another Beam plus a ZP100 connected wirelessly I am finding that the devices in the garden room often ‘disappear’ from the Sonos app. Sometimes I also notice that I need to play music from one of the devices in the home then group the garden room devices for music to play. Are there any obvious issues with this that I need to fix? thanks in advance for any replies 

3
ratty
1 year ago
A
Alice07Contributor III
posted in Speakers
Unsatisfied

I have spent thousands euros in sonos components both for home and office.Both environments play under high speed network.I’m used to listen to deezer favourites tracks (2300 songs) in a group of two/three rooms.There is always a problem: if electric power is down for a while any reasons, Sonos forgets everythings, the room groups, the playing playlist, all. You need to group again the rooms, select the playlist and so on.If this was not enough, most of the time, no, all the time, sonos skips tracks with som error (incorrect encoding or network not responding).When I try to ask support the solution is always, always, please try disconnecting the router, keep disconnect then restart. Not even windows at his best had so useless solutions.

4
Ken_Griffiths
1 year ago
F
FajfosContributor I
asked in Controllers and Music services
audioteka app

Hi,im using Audioteka app for audio books. Is there any way how to connect it to the sonos speaker on Android? I find quite confusing that not all audio is playing via the sonos speaker. Thanks

2
Airgetlam
1 year ago
B
BBoochContributor I
posted in Speakers
hacked speaker - it was awful

My sonos speaker suddenly emitted the most terrible sound I can ever think of. It was SOO loud and in the middle of my very wonderful evening, I could not barely get it to stop. literally causes me some PTSD.  I'm not a wimp either.I realized my sono speaker was hacked. This happened on February 5th 2023 about 1:00 a.m. Why would someone do this and is this being addressed by sonos or whomever tech company's security hole this belongs to. Anyone have answers? This was not a small issue, it was terrible. 

6
Ken_Griffiths
1 year ago
D
DannyChanContributor I
asked in Portable speakers
Sonos Era 100 pair stuttering on bluetooth

Hi guys,I've tried google for the answer but all of them couldn't answer my question. I've bought a pair of Sonos Era 100 recently and would like to use it for my desktop setup (in my bedroom) via bluetooth. I use my L for the main speaker for the bluetooth connection and set up the R in the Sonos App and made it a stereo set.However, whenever I'm watching a movie/listening to spotify music, the R speaker keep having the issue of breaking off for like 1 sec and reconnects back but the L speaker works just fine.I've tried reset, unplugging and waiting for 10s and none of it works. The closest answer I've found online is move the speaker closed to the bluetooth source, which is my CPU and its directly next to my R speaker.Any inputs are welcome, thanks guys!

1
Jamie A
1 year ago
E
everdoomContributor I
posted in Home theater
Sonos Beam Cracking along the top

My Beam 1 has a hair line cracking forming that goes all the way along the top edge, almost all the way around the whole speaker. It is kept out of direct light, and is minimally handled (only for cleaning) and has never been dropped or hit. Is anyone else experiencing cracking in their products?

1
Jamie A
1 year ago
R
RD2757Contributor I
posted in Components and Architectural
pcdcr.dl FIX for latest .NET update

Sonos desktop app unable to load pcdcr.dll.It needs microsoft .net to work properly.In windows control panel go to Uninstall or change a program.locate the most recent Microsoft Visual C++ redistribution (by installed on date)Right click and select Change then repairthis should fix the nag

2
P
1 year ago
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NoeliemacContributor I
posted in Components and Architectural
blown resistor/ diode?

Hi I have a Sonos s16 amp (2018) squirrel blew transformer (yeah would you believe it) hence power surge poping my amp. traced it back to L1 resistor/ diode on main board. can someone help me with what should I replace it with. Kind Regards Noel 

5
buzz
1 year ago
A
Andrzej-MContributor I
posted in Components and Architectural
Sonos Service Manuals

This is really a question for Sonos, but I was wondering if the community had any thoughts on this too. If Sonos is in favour of the ‘Right to repair’ directive coming to the EU (I believe), do they plan to make service manuals available to help users repair their devices (I’m struggling to triage an issue with my Sonos S16 Amp which is out of warranty). Would be great to have a fair chance of fixing it rather than consigning it to landfill… 

1
buzz
1 year ago
T
Thewizard2000Chromatic Producer I
posted in Advanced setups
What about a redesigned PCoIP protocol?

Do a reprograming Sonos’s PCoIP protocol could improve the sonos experience?Better traffic control will induce packetloss but it's less important than higher latency and audio lags.Packet loss within a optimized PCoIP session should target less than 0.1%.Users typically notice performance degradation if the session packet loss is greater than 0.1%, although higher loss may be tolerated.What about to increase the tolerance value of the PCoIP protocol and eliminate the bootleneck which will fix most customer lag complaints? Any thought?

10
T
1 year ago
S
SetonianContributor I
asked in Speakers
How to add two sub gen 3 with ERA 300 stereo pair; without sound bar

How to add two sub gen 3 with ERA 300 stereo pair; without sound bar.  Thank you very much !  Cheers !

2
Mr. T
1 year ago
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Lemster86Contributor I
asked in Controllers and Music services
Connect Amp - no audio from one side

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

2
L
1 year ago
S
seanc2Contributor I
asked in Advanced setups
Starlink + Ethernet adapter + mesh?

Hi all- We have a home that has been on Centurylink but we’re planning to switch to Starlink. 5 speaker system. I’ve read a few similar posts on this but wanted to ask specifically - if i get the Starlink plus ethernet adapter, use a mesh network, and plug one of the speakers in with ethernet so that they use the Sonos network, do you think that will work? -Sean

5
D
1 year ago
A
azpcrepairContributor I
posted in Components and Architectural
Sonos AMP S16 blow-up IC Chip

Hi, I have sonos AMP S16 blow-up IC chip locate on power supply board at U3, please see pictureI can’t read the part number. does anyone  know the part number for that chip?Thank you 

2
A
1 year ago
A
Andrew daviesContributor I
asked in Components and Architectural
connection problems

I have changed Wi-Fi but sonos is saying my bridge is incompatible error 30. Why is this and haw can I sort it out

1
Airgetlam
1 year ago
D
domgbContributor I
asked in Home theater
beam playing music but no tv

i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.i rebooted the system but had no effect changed the hdmi cable , no effect when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.the Tv sound works fine without the beam.any advice?

1
Airgetlam
1 year ago
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PG80Producer I
asked in Home theater
Missing speakers, audio dropouts

Last couple of days, during movie watching I’ve noticed that sound suddenly stops from the One SL right surround. After noticing this the sound comes and goes throughout the movie. I opened the app and there was a notification that One SL Right and Sub were not connected. It said to turn them off and on again. I did and the app said that they were connected now. Continued watching and it seemed fine for a while but then they were both disconnected again and audio dropouts started. Next thing was resetting the router. Again it seemed ok for a while but then the dropouts started. What are the next steps to fix this?Arc is connected to ethernet but the other 3 other speakers are not. The channel set in Sonos Network is channel 1 for communication between the speakers and there’s also the option for 6 and 11. Again changing between the 3 channels doesn’t seem to make a difference.

1
Airgetlam
1 year ago
N
NeilM18Contributor I
asked in Components and Architectural
will i have echo/ sync issues?

I’m thinking of adding a Port to my traditional audio system to add my LP’s to Sonos speakers. In the media room with the traditional audio is a pair of ceiling speakers connected to Sonos AMP. my question Is this: if I have sound coming from my traditional 7:1 sound system AND from the Sonos-powered ceiling speakers, will I experience sound sync issues? thanks!

4
N
1 year ago
C
Coollife123Contributor I
asked in Speakers
Bluetooth

I have One SL and One. They are connected together wirelessly but i can't use Bluetooth. I am planning to buy sonos roam and connect the 3 speakers together. I then want to connect Bluetooth to Sonos roam as it supports bluetooth and expect all three to play. Is this possible ? 

3
Airgetlam
1 year ago
J
jspmorrisContributor I
asked in Speakers
Arc Volume Dropping

The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV. Thanks for any help.-Jeff 

5
Ken_Griffiths
1 year ago
deanclean
deancleanContributor I
asked in Speakers
Connect vintage turntable to Sony TA-1130 to Era 300

Hello all,     I think I have this figured out, but I’m no expert and cant find my exact setup or attempted setup.  I have a record player without an integrated amp.  I also have a vintage Sony receiver that I inherited from my grandfather, its a TA-1130. I just purchased the era 300 with the line in adapter.  I believe I can get this all working together.I hook the record player to the receiver with RCA cables, then receiver to era 300 with an RCA to 3.5mm cable.My question is what input on back of receiver do I connect the rca to 3.5.  Im assuming the preamp input? any help would be appreciated.  Thanks. 

16
deanclean
1 year ago
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lifluxContributor I
asked in Components and Architectural
Using many source with many sonos PORT

This is a restaurant andI need 2~3 of physical sound source (TV, Jukebox, Music Plyer) and 3 different Zone.I wanna use 3 of PORTs and  connect each source to each PORT (rca input) My Qestions are Q1Can I send the sound of source 1(in PORT 1) to other two PORTs?of course, Can I share the sound source 2(in PORT 2) with other PORT1 and PORT3 ? Q2Can we share one sonos account with many person’s phone? Q3. We have old sonos connect. can we use with PORT in the same app and share those sound source each other?

3
AjTrek1
1 year ago
J
jcorroonContributor I
asked in Home theater
Sonos PLAYBAR - Control volume using TV remote control

How can I configure my Sonos PLAYBAR to be controlled using my TV remote control (Sony Bravia)?I don’t have any other Sonos products, nor do I want to have to use a different device (i.e., Sonos app on my phone) to change the volume of my TV. My Sonos PLAYBAR is not currently connected to my Wifi network. Does it need to be in order to use my TV remote to control the volume. Thanks for any help.     

2
AjTrek1
1 year ago
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