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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26476 Topics
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SlamDesiRenowned Enthusiast II
posted in Controllers and Music services
Latest Desktop Update Crashes Sonos App Continually

I fired up the desktop Sonos app on my wife’s older iMac. From day one, when I get a prompt to update the app, I’ve done so without any issue whatsoever.  This time, upon the Sonos app restarting, it crashed and continued to crash even after I tossed the S2 app (and all components) and reinstalled it.  So, I tried removing the S2 app again and installing the S1 app since my wife’s iMac is still running OS El Capitan. (as noted, it’s ALWAYS continued working prior to yesterday).Is there anyway I can download an older version of the Sonos Desktop App for Mac OS so regain use of my Sonos library on this computer?Thanks in advance.  Brad

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buzz
1 year ago
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Clarkey2021Trending Lyricist I
posted in Controllers and Music services
S2 (15.2) won't open days after updating/using

I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.

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C
1 year ago
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old_grooverContributor I
asked in Controllers and Music services
How to get started on an old iMac running El Capitan?

I am trying to get Sonos S2 running on macOS version 10.11 (El Capitan). The current macOS controller app, version 15.2, simply crashes on startup.I note from this page https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2 that it requires macOS 10.12 which explains the crash. It would seem that I require Sonos S2 15.1, the final release that supports macOS 10.11. However, I can’t find a way to download previous versions of the app - is it possible?I have another Mac that still has Sonos S2 version 14.19, so I copied that over. That runs but insists that it must be updated. I can’t find a way to just make it run and work with my system, despite it still working fine on the other Mac.So… is there any supported way to run Sonos S2 on El Capitan now?

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1 year ago
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popalockContributor I
posted in Components and Architectural
Sonos Port not connecting to system

I've gone through the gamut.  Even tried connecting my port directly to the router via ethernet cable. Nothing.  Been trying everything multiple times over the past week.  Nothing.  Help me.

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P
1 year ago
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MorticiaContributor I
posted in Home theater
im just trying to turn the volume down on my TV

I just want to turn the volume down on my TV and Sonos wants to do an update so I did that and now I just have a screen on my phone saying "sub" and I can't get past that and my TV is yelling at me. Can anyone help?

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Stanley_4
1 year ago
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LouieDContributor I
asked in Speakers
placement of sonos gen 3 subwoofer when using with sonos arc SL

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

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Stanley_4
1 year ago
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Ray 99999999Contributor I
asked in Speakers
Sonos Play:3 won't connect

I have a Sonos 1 and I am pretty happy with it.  I just bought a used 3 and I can't get it to connect my system.  I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help. 

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1 year ago
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AusflyContributor I
asked in Portable speakers
move goes missing from app

Why does my move keep disappearing off my app ? Also have to factory re set to bring it back.My move also drops in & out of music.It's not moved when this happens. 

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A
1 year ago
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SlamDesiRenowned Enthusiast II
asked in Controllers and Music services
Transferring Sonos Library to New iMac

Well, I’m not a huge fan of change but, I’m in the midst of it since we upgraded my wife’s iMac recently. Her’s was running El Capitan (don’t judge me) because… it worked for what she/we used that computer for.I simply copied the 38GB Sonos library folder to a Crucial SSD drive and then ejected It from the old iMac and plugged it into one of the new iMac’s Thunderbolt ports. I planned on leaving that SSD plugged into the new iMac and redirect the Sonos S2 app’s path to that folder. No such luck. I wasn’t allowed to do it. After much frustration, I reformatted the drive while plugged into the new iMac and dedicated it as her Time Machine drive. (note: the Sharing/Permissions rigamarole didn’t really have an effect on creating access)My question is: IF I purchase a new SSD, format it while connected to the new iMac and then add the Sonos folder to it, do you think I can create the new path for the Sonos app to connect to it? I feel much of the problem lies with Apples OS but, I’m an old

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1 year ago
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SightandSoundContributor I
asked in Components and Architectural
Using sonos port with sony receiver

Hi, we just got our Sonos port working with our Sony str-az3000es through the “works with sonos” option and can make the receiver turn on, go to the right input, and play music using the sonos app but are wondering if there’s a way to make the receiver turn off using the app? Any information would be much appreciated. Thanks

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1 year ago
denleschae
denleschaeContributor I
posted in Controllers and Music services
Sonos Radio scrobbles duplicates and triplicates

I have Last.fm connected to my Sonos system. When I play anything from Sonos Radio I’ll get anywhere from 1 - 3 scrobbles per track. Comparatively if I use the Sonos app to playback content from Apple Music or Plex I do not get any doubles or triples. Any reason why only Sonos Radio would randomly scrobble 2 - 3 times?

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CanisLupusNL
1 year ago
Mutti
Mutti
posted in Advanced setups
Unable to go back to s1

Hi all, By accident (my son) my Sonos beam gen1 has been upgraded to the crap of s2 😩🤮Now I'm trying to rollback to s1 but is not working.Did somehow Sonos decided that it is not possible anymore to rollback? Could someone help me pls

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controlav
1 year ago
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Steve251Avid Contributor III
posted in Home theater
New Arc bought yesterday

I bought my new Arc yesterday and overall no isues. I have still got to work my way through the settings for both my TV a LG OLED65CS6. However one issue I noticed and it may not be an issue I watched a couple of films which was greatThen I played some musci via the S2 app but no sound. After a look through the settigns and not actually changing anything that I can remember sound came. However when i went back to watch a movie no sound againI tried looking for something called CEC (which I Googled) found something similar. However is my Arc supposed to switch and play sound or is there something that needs adjusting Steve

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1 year ago
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Turbo7791Contributor I
posted in Portable speakers
Sonos Roam battery Died after 1 year of minimal use:((((

I own 10 sonos models all new generations and this is by far the worst product I’ve ever purchased from any electronics company. Battery is dead after 13 months of purchase. WTF sonos!! You offer no options to replace faulty batteries and warranty isn’t covered after 1 year. I’ve had a Bose sounding Bluetooth speaker for  over 6 years and that’s still going strong. In my opinion; When it comes to product quality for the roam; well what can I say other than this has been the biggest company disappointment for me and I would never, and I’ll repeat; I would NEVER buy a Bluetooth speaker again from Sonos. Ever!!! This product really sucks.  I assume the SL roam Will have the same issue in the long run. Therefore,  I would never risk spending my hard working money on buying another even if I was offered  a 50% off from the company. That says a lot!  Buyer beware; this is a common issues and I would pass on this speaker if you’re considering it as a purchase. Everyone should report this purc

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Jamie A
1 year ago
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DesertMausContributor I
posted in Controllers and Music services
Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

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Jamie A
1 year ago
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GlammamaContributor I
asked in Advanced setups
volume on sonos, television

my sonos volume turns up too loud when i turn the television, I would like to set the volume on my sonos to when I turn the sonos on it is at the last set volume when I turned the Sonos off 

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Jamie A
1 year ago
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jwechslerContributor I
asked in Home theater
Volume buttons not working - Samsung TV with Chromecast Remote

Hey lovely community, I just became a proud owner of a Beam Gen 1, my first Sonos product!! Wayoo! 🤩I got it to connect to my Samsung TV (not sure which model, but lets say around 5 years old) through HDMI ARC. I use a Chromecast TV on it with the chromecast remote because the Samsung is smart but not super smart (lacks some apps and remote is half broken). The sound works great, however the volume controls do not seem to work. I control the volume on my chromecast remote since the volume alider on my Samsung remote is broken, however the Chromecast remote is connected to the TV (i.e the volume interface is Samsungs). Sorry for the long explanation but does anyone know a fix to this? Any help is super appreciated! ❤️

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Jamie A
1 year ago
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LuxxxContributor I
asked in Portable speakers
sonos move sound dropouts

I just got two sonos move to add my the sonos ray and the sub mini….the sound is terrible, it keep dropping outit interrupt all the time…i have to setup the sound of my moves lower than the ray+sub mini….is it normal?i wish i could return em and get the moves 2 but its been 2 months alreadyi cant even charge the speakers with my MacBook pro,chargerim very mad…..i need help with hte sound cuts

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Ken_Griffiths
1 year ago
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TxGenContributor I
posted in Speakers
Malfunction

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

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buzz
1 year ago
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ED0122Contributor I
asked in Speakers
Dolby Atmos capable devices

Are the Era 100 and the Sonos Move speakers capable of handling Dolby Atmos content?

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E
1 year ago
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JoeostaggContributor I
asked in Home theater
play5 gen1 with playbar

Can I connect play5 gen 1 to a playbar. cheers. joe

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Mr. T
1 year ago
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Steve23232323Contributor I
asked in Advanced setups
problem with my connection

why when I install my sonos everything is done My Spotify plus amazon le.spotify connection is on the sonos app too. and when I ask to play spotify it always tells me that I'm offline. what am I doing wrong. it worked for a long time and after a change of router it no longer works. THANKS

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1 year ago
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supernashwanContributor II
posted in Portable speakers
Does Sonos Roam literally never last longer than 1.5 years?

I’ve now had two Sonos Roams and both have died on me (i.e. refuse to switch on) after less than 1.5 years. There is obviously a defect with this product as I see a lot of others have the same problem. I’d like to hear from anyone who literally has been using a Roam for >1.5 years successfully. Or are you someone who has been using a Roam only to have it die on you <1.5 years?

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J
1 year ago
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John_54Trending Lyricist I
asked in Controllers and Music services
new sonos app

I have gen 1 speakers running through  S1 controller.  Today I’m getting email messages and in-app messages to download “ the new Sonos app.” Anybody know if that app is replacing S1 or is it for S2? 

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J
1 year ago
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caozmanContributor I
asked in Components and Architectural
Sonos Connect vs Port Buffering

I currently own a number of Connect and Connect Amp devices and am having problems when streaming via Tune In. My devices reset on a regular basis. I could understand if this was due to a poor broadband connection but my download speed is in excess of 50 mb/sec which is more than enough for Sonos.I’ve been told that this is due to a combination of the Sonos devices not able to buffer in storage along with Tune In not buffering as well. Note that my system is flawless when streaming from other providers such as myradio.com, etc.I’m thinking of replacing all of my equipment with new devices although I have no need for any of the “enhancements” found on newer devices.Does the new Sonos devices have the ability to buffer to avoid the dropouts?

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Airgetlam
1 year ago
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