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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27702 Topics
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AsvosContributor I
asked in Home theater
sonos ray and lg 55b7v

My soundbar doesnt work when I adjust volume on tv. On device connector I just choose optical connection and that’s all, there isn’t any option for choosing Sonos or anything like that. If I unpair the magic remote then I can adjust volume on my soundbar, it seems that when it pairs something change. Is there any solution? The software version is 06.10.30

1859
Ken_Griffiths
11 months ago
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Mcs42Contributor I
posted in Controllers and Music services
Trueplay disappeared from ipad air 5

Successfully ran Trueplay on my ipad several months ago.Recently rearranged sonos HT speakers and want to rerun Trueplay.The tool seems to have disappeared from my ipad — I assume from an update.Why? How can I reactivate it?Thx.

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bockersjv
11 months ago
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NMaqContributor II
asked in Portable speakers
Sonos Move 2 compatibility with video projector

Hello, I have a video projector (Optoma UHD38) connected by an HDMI cable to my internet box (Freebox Revolution). I would like to be able to broadcast the sound coming from the video projector directly to the Sonos Move 2. Do you know if this is possible? Is there a solution using the bluetooth option on the Sonos Move 2 by chance? I am open to all types of configurations and solutions that would allow me to do this. Thank you in advance for your help Nicolas. PS : and below a rear view of my Optoma UHD38  

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N
11 months ago
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cj47Contributor I
asked in Speakers
Sonos Amp, three speakers, mix of 6 and 8 ohm

Hi - I’ve read a few threads, but would like to clarify:I have two ceiling speakers (DALI Phantom E80) which are 6 ohm. I have a single third ceiling speaker in an adjoining en-suite bathroom (Monitor Audio AWC265 T2) which is 8+8 ohms.I suspect I can’t wire all three to one Sonos Amp as I would drop below 4 ohm on one channel- is that correct? (I’m new to all this…)Thanks

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Corry P
11 months ago
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jdthoodContributor I
posted in Components and Architectural
"Source level" ambiguous

I am setting up a Connect and came upon the "Source level" setting. It wasn't immediately obvious to me how to interpret this but the most literal interpretation would be that "Source level" refers to the source level, i.e. one would set "Source level" low for a source producing low-amplitude signals (causing Sonos to preamplify the signal more) and set "Source level" high for a source producing high-amplitude signals. A second possible interpretation would be that "Source level" actually refers to the amplification to be applied to the incoming signal. The documentation does not resolve this ambiguity; I had to resort to experimentation. It turns out that the second interpretation is correct. This wasn't too difficult to work out but it was inconvenient. I would request that the name of the control be changed to "Source amplification" and/or that the information be added to the documentation that this setting controls the amount of amplification.

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K
11 months ago
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gruserContributor I
posted in Portable speakers
Roam & Roam SL stereo pair: auto power down at different times

Hello,As the title says, my Roam takes much longer to auto power down vs my Roam SL. Mic is enabled on the Roam.Is this a bug ? Wifi power save & battery saver both enabled for the stereo pair.I’d much rather they power down at the same time as the roam runs out of battery much quicker than the Roam SL.Thanks in advance.

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Corry P
11 months ago
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jasonb78Contributor I
posted in Home theater
Pair Sonos Soundbar with Sonos AMP for Surround Sound

Hello, I am looking to upgrade to Sonos in my living room and use some existing hardwire speakers. Currently I have a hard wired center speaker, SUB and Rear R and L In Wall Speakers, all traditional wired. All of this speaker wiring goes back to a network rack in another room of the house. What I would like to do is get a Sonos ARC or Beam Soundbar to replace the center speaker and connect it to my TV with HDMI/ARC port. Then I’d like to pair it with a Sonos AMP to drive the existing SUB and R/L Rear Speakers.Can this be done where the Soundbar will use the AMP to drive the REAR R/L and SUB channels? Any links to KB articles or how-to? I read another post where this is supposed to be possible but it says the AMP and Soundbar have to be line of sight in the same room which has me concerned and confused. If the to Sonos products are on the same LAN, why do they need to be in the same room. Due to the construction of the room and the fact that the wiring is already run to another room, l

14993
Airgetlam
11 months ago
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sloppydogdroolContributor I
posted in Speakers
some but not all of my speakers cutting out and come back on their own

I have speakers running in a business environment.  We are streaming audio and sometimes we loose certain speakers.  Not always the same speakers.  The problem seems to move around.  I thought access point but the speakers that go out are connected to the same access point.  Someone had a similar issue in their home and suggested there was a special router offered or recommended by Sonos that solved their problem in their home.  Eero Pro 6 routers.  Guest network setup.  Speakers and all business equipment on the business side, not guest login.    

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S
11 months ago
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Ak89Contributor I
posted in Home theater
sonos arc on lower volume

Hello, im interested in buying the sonos arc. I had several concerns that i couldn't find the answers on the internet. I live in a apartment with a more/less16sq meter living room. I have neighbour's all around me and some of them dont like noise. im interested how does the arc sound on lower volumes, do you also get the full sound and details on lower volumes and is it an overkill for my size of living room. im not interested in playing it crazy loud, just want a good sound quality on "normal” lower volumes 

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Stanley_4
11 months ago
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kacakboyContributor I
asked in Controllers and Music services
Using Sonos BeamGen1/2 to give airplay 2 capabilities to Sonos Play 1

Hi  I recently moved in to a house with 4 old Sonos Play 1 speakers attached to the home. There’s 4 of them. The old owners also left a Sonos boost as there’s a considerable lag between controls and the Sonos Play 1s.  I’m trying to maximise the use of the Play 1s and reckon the best thing that they lack is an airplay feature [we all use Apple products in our home]  I’m wondering if I can give these Play1s some soft of a semblance of Airplay capabilities by purchasing a Sonos beam Gen½ then group it into 5 groups: A- Sonos Beam + Play1AB- Sonos Beam + Play 1 BC- Sonos Beam + Play 1 CD - Sonos Beam + Play 1DE- Sonos Beam  A-D will have the Sonos Beam muted. Then when I want to airplay say YouTube video I do it to A if I want Play1a to play it.  My questions are; Will this work? If I am air playing to group A, can someone use the Sonos Beam (Group E) independently?Thanks in advance! 

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Stanley_4
11 months ago
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lsammarco1954Contributor I
asked in Home theater
Beam Gen 1 and 2 Play 1's....is it possible to add Sub Mini?

Surround system currently…Beam Gen 1 with two Play 1’s as the surround spkrsI would like to add the Sub MiniCan this work and be controlled by S1 controller or? Thanks!

7688
Stanley_4
11 months ago
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DannuboyContributor I
posted in Home theater
Replacement Sonos Arc Grill

Howdy,I was wondering if anyone knows how to get the grill replaced on Sonos Arc?In short - i had decorators install a media wall, they mounted the Arc and didn’t cover it properly and as a result there are some faint smudges of paint which i want to either remove or just replace the grill.I did cheekily ask customer service for an exchange as the Arc is less than 30 days old, obviously they wouldn’t due to the nature of the damage (which i fully understand - the person will not replace the Arc either so technically I am liable, which i get - this is not about who is liable etc).I also asked cust service if i can send the ARC back and pay for a replacement grill, and was told that Sonos do not offer replacements (which i find insane for an org that manufactures speakers), and suggested i take it to a 3rd party supplier and in-turn void my warranty (which i wasn’t happy about - why would Sonos even suggest i do this? Weird). So - in summary - does anyone have any suggestions of how to r

6993
Stanley_4
11 months ago
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IamrooContributor I
asked in Home theater
Sonos surround sound setup

Hi Guys, I have my Tv connected to Sonos Beam —> two in-ceiling with Amp—> and Sub Mini.Can i add 2x Era 100 to existing setup for better experience as I feel in ceiling is not giving enough surround feel.  Thanks in advance 

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Stanley_4
11 months ago
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PalmVennerContributor I
posted in Home theater
sonos connect set up

i have recently bought and moved into a property with Sonos set up - which is great!I have two Sonos Connect:Amp which work great over WiFi and I have no issues.there is also a Sonos Connect which is connected to a surround sound in the living room (5 speakers) but is routed through a dvd player. I have plugged it into the router and added it to my account to try and get it to play over WiFi but it’s not working…and I’ve tried to connect to my tv which does work but only through a dvd player I am never going to use versus my main tv provider or Amazon fire sticki am not hugely tech savvy so I’ve tried reading forums but got lost…is there anything I can do to connect the speakers over wifi or swap out the dvd player to anything else. It feels a shame to waste what someone has very lovingly invested in. i should also say all the products are S1thanks so much in advance Lauren 

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Stanley_4
11 months ago
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User826735Contributor I
posted in Speakers
Roam that bricked

I have a 23 month old Sonos Rome that no longer charges or is responsive in anyway. They have offered me a 30% off coupon. Can’t believe I paid $200 for this!

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Stanley_4
11 months ago
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ObieOContributor I
posted in Home theater
Immersive Beam Set vs Arc with Sub

Hi all - Looking to purchase my first Sonos product and trying to decide what would be best for my living room set up used for movies and music. Room is around 20x15 but it’s an open concept to kitchen. Right now the immersive beam set (beam gen2, 2 era 100s and mini sub) vs the arc with the big sub are around the same price  What would be the best bang for my buck? Thank you in advance looking forward to the discussion.  

3524
Stanley_4
11 months ago
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ADJohnsonContributor I
asked in Components and Architectural
Sonos Ports Dropping Connection

Multiple Sonos Ports in separate installations. One or multiple Ports will drop its connection ( was selected in the app, but then drops ). The Ports are all hardwired. Go back into the app select again, it will play for a few minutes and then drop again. This happens across multiple Ports at multiple locations. It is not location specific. Reboots of the switch, and modem have no effect on the behavior.Anyone else seeing similar behavior over a hardwired Ethernet network?

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Stanley_4
11 months ago
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MrHughesContributor I
asked in Speakers
Sub (gen3) Will Not Connect To My Network

I have purchased a sub gen 3 in the hope to connect to my playbar. The sub finds the network, connects and then drops out. I’ve rebooted my router several times but it will not hold the connection.  I have rebooted all devices, reset an everything and reset the router. Still unable to connect. I’ve attempted from iPad, iPhone and iMac - nothing seems to be working.  I am now losing the will to keep the sub as it seems to be a very expensive device which is collecting dust! Any help would be gratefully appreciated.  Thanks!

3361
Stanley_4
11 months ago
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Needhelp1234Contributor I
asked in Home theater
Sub Mini isn't visable on the app

Hi FolksNow sure if you can help but I have purchased a Sub Mini and despite doing a factory reset 3 times now, it sets up fine but just will not appear on my app and therefore I can’t link it to my existing Sonos Beam.I am out of ideas. I have unplugged the router and re-connected, factory reset the sub 3 times. It says that the product may not appear on the app and to rectify the issue simply unplug the Sub Mini and plug it in again. I did that a few times. Didn’t work.Surely it should be a very very simple process so why can’t I seem to get it working?Thanks in advanceGav 

6312
Stanley_4
11 months ago
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danto1nContributor I
asked in Controllers and Music services
SVC supported in Switzerland?

Is English speaking Sonos voice control available in Switzerland?

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D
11 months ago
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PhistoContributor I
asked in Advanced setups
sonos five: line in control

Hi. I have two five speakers connected in pair stereo. I have  connected a diferent source to every speaker, Tv and a turntable, but I would like to control wich source to listen if both of them are working.

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P
11 months ago
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C M MContributor II
asked in Controllers and Music services
Anyone running Sonos S2 on Mac Ventura?

Hi.  Is anyone successfully running Sonos S2 with Mac Ventura OS and connecting to their own music library stored on their Mac book?Given the problems I’m having connecting & as Ventura is relatively new, I wonder if there isn’t yet a fix for this?I love the sound quality of our Sonos but my loyalty is fading fast.Thanks

3439
S
11 months ago
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Japon1971Contributor II
posted in Speakers
era 100’s plus mini sub

HiI’m currently running a pair of one sl’s and a mini sub in my kitchen/dinner.Will I notice a marked improvement if I swap out the 1’s for a pair of era 100’s.Thanks Jason.

2353
J
11 months ago
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TpauContributor II
asked in Speakers
Speakers/ Sound Issue

I have Play 3, sub and playbar in the lounge and the same set up upstairs, except the rears are Play 1. For months the sound in both rooms has been unstable, with songs cutting out for about ten seconds and the sound returning, sometimes stopping completely or the sound stopping in the rears and only coming out of the playbar, only to revert to normal a few seconds later. I use the S2 app. If I use the back button to start a track again it usually plays normally. Wireless has been checked in the house and is working as it should. Any suggested resolutions welcome. Thank you. 

201
Ken_Griffiths
11 months ago
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GellieTrending Lyricist I
asked in Home theater
using ARC with TV and streaming music?

I have my ARC connected to my TV. Is there a way to mute the TV sound, and stream music to my ARC? Essential looking to listen to music and have the TV on with no volume. TIA

2412
G
11 months ago
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