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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26484 Topics
C
charXContributor I
asked in Controllers and Music services
slow response and disconnects after last update

Everything seems to have latency lately. To the extreme of suddenly losing contact with the system (while it’s playing from our  library or  internet stream). when we start playing something, it takes about 5 seconds for the song to appear (although playing seems to be immediate); grouping also takes a while to show, and sometimes the volume won’t respond and other times it seems to change in its own. I would say this sonos, but of course they don’t have a conduit for that, so I yell into the void. oh and turn off the damn pop-ups on the support section, you’re not making any friends. 

4
Airgetlam
1 year ago
AjTrek1
AjTrek1
posted in Portable speakers
Sonos Packaging and Sustainable Approach to Design (Concluded)

It’s funny how coincidences occur….In a recent thread regarding the Sonos Move 2 one participant indicated that they were disappointed in the fact that the cloth bag included with the original Move is no longer part of the packaging with the Move 2. I commented that Sonos like many companies are moving toward a more environmental friendly packaging concept with the use of recycleded materials and eliminating packing contents deemed unnecessary (i.e the cloth bag for the Move). Another member commented how they had made use of the cloth bag with the original Move and felt it was a “climate friendly part of the boxing since it’s the only thing that could really be reused”.Well, the question(s) of the cloth bag being useful for packaging, other uses  or not; may soon be answered in the Sonos Live Q&A on September 28, 2023_11am PDT (10am MDT / 9am CDT / 8am EDT)  regarding Sonos’ packaging unboxing experience and sustainable approach to design. If you opted to receive email communicati

11
AjTrek1
1 year ago
R
rasmusbContributor I
asked in Controllers and Music services
Apple Music service disappeared over night

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed. If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn. What is going on? Internet is working fine.

14
S
1 year ago
1
12promisesContributor I
posted in Speakers
Era300 balance

Anyone else think the balance option is needed for there .

3
Ken_Griffiths
1 year ago
A
australiantobyContributor I
asked in Home theater
Dolby Atmos not working hisense U8HAU

Hi all, I’ve just purchased a Hisense 65U8HAU TV which supports Dolby Atmos and Dolby Vision. I am pairing this with my Beam Gen 2.  When playing audio from the TV to the sound bar, my app says Dolby Digital Plus 5.1, rather than Dolby Atmos.  I have done some googling and all of the advice online refers me to the TV’s sound settings, which are completely different on the Australian model compared to the USA model. The sound settings I can adjust say that the audio enhancement is Dolby Atmos. The sound bar is connected through the ARC, and the TV is up to date.When accessing Netflix and Disney+, it also says the maximum audio quality is 5.1.Any advice would be appreciated.

25
J
1 year ago
AjTrek1
AjTrek1
posted in Portable speakers
Sonos Move 2 Pre-Order Status

It’s 11:01PM CST, September 18, 2023I pre-ordered my Sonos Move 2’s on September 7th. My order status shows as “Allocated”. Just curious if anyone who pre-ordered the Move 2 has seen their order status change to “Shipped” or are you one of the lucky one’s who may have received theirs 😊. Currently the Sonos website shows no restriction on shipping for any color of the Move 2 and placing an order shows each product (color) as “in stock”Please indicate the date of your pre-order and current order status; if you choose to reply. As a side note I did receive two of my Era 300’s on the day the pre-order shipping was to start which meant Sonos started shipping prior to the published pre-order ship date. I’ll update this post when I receive mine.

14
AjTrek1
1 year ago
2
22.davidContributor I
asked in Portable speakers
sonos move completely unresponsive

Hello my Sonos Move (1st gen.) stopped showing up on in my Airplay menu on my apple decices.The Sonos app is also no longer able to connect to it.All of the buttons are unresponsive as well…I tried switching it in to bluethoot but it doesn’t react when I press the button.I tried powering it down but this also doesn’t work even if I hold the power button for a long time.It seems to be turned on becaus it is on the charger and the light indicators are on.

3
C
1 year ago
A
Andrew 222019Contributor I
asked in Home theater
audio syncing

Hi, I've a modern Samsung frame TV and currently the audio goes through two Sonos era 100s. Occasionally there is a lip sync delay. Can this be rectified? Would a wired connection rather than a Bluetooth connection solve the problem?

3
buzz
1 year ago
W
WhistlerEnthusiast II
posted in Home theater
Toggle Spatial Audio from Now Playing screen

At this moment not every song in Spatial Audio (Dolby Atmos) is an improvement over the original to say the least, it would be great if we could toggle it on/off from the now playing screen (or at least with fever clicks) rather than having to go deep into the menu each time. 

1
H
1 year ago
G
Gabriel40Contributor I
asked in Controllers and Music services
probleme compte

Bonjour se matin impossible d’écouter de la musique compte introuvable le mien ou celui de mais enfants perte de la radio Deezer même quand je fait une recherche pour rajouter un service il ni en a que 2 avez vous des solutions ? Merci 

1
G
1 year ago
A
Ar baContributor I
asked in Controllers and Music services
conexion spotify

No puedo conectar Spotify a la app SONOS 

1
Ken_Griffiths
1 year ago
T
TilionContributor I
asked in Controllers and Music services
deezer, amazon music disappeared

Since this morning and an update, all outside services disapeared. I can’t add Deezer it’s not proposed anymore. The services list is empty.please helpthanksCarole

5
J
1 year ago
pl_svn
pl_svnContributor II
asked in Controllers and Music services
Sonos updates take forever!

hieach and every time there’s a system (HW) update it takes forever to installI tracked the issue down to… some Sonos speakers registered in my account are in a different house (my country house) and the updater keeps searching for *all* of my speakersI believe this behaviour started with OS2 This can only be fixed by Sonos, right? :-/

2
pl_svn
1 year ago
E
edfree1Contributor I
asked in Advanced setups
Sonos Playbar

Frequently unable to connect Sonus Playbar to network.  Says “unable to connect to Sonus network”.  It seems to connect when it wants and when going through the reconnect or find devices it finds the Playbar but gives the above message.  Tried simultaneously hitting the play and + or - and still getting above message.  Tried unplugging and closing Sonos app and opening - nothing!

7
Corry P
1 year ago
L
LukeCoombesContributor I
asked in Portable speakers
Spotify stops playing after 2 tracks

I bought a Sonos Roam and the first  spotify album I played on it was fine. But after I’d linked Sonos to Spotify my phone started seemingly getting out of sync with the speaker. What happens is this: Start album on spotify The current time of the first track gets out of sync with the speaker, so it displays the wrong playing time in both the app and in iOS UI. Next track plays ok but the current song is still set to the first track with the current time being the end of that track At the end of the second track the music stops altogether, despite there being more tracks queued to play I’ve tried killing both apps but the issue persists. I’ve only just got this speaker and it has never worked correctly for more than an hour so I’m not very happy. I performed diagnostics after the issue occurred. My home network uses boosters and is very fast vodafone 5Ghz, I just clocked it at 300Mbps.Diagnostic number: 1167079518

20
R
1 year ago
B
BJ PaynterContributor I
posted in Speakers
S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

3
Stanley_4
1 year ago
J
Jaynie2402Contributor I
asked in Controllers and Music services
losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

1
G
1 year ago
T
teresa polhemusContributor I
asked in Controllers and Music services
Trueplay and iPhone 14

Is Teueplay available on the iPhone 14 ProMax?  It says it’s not supported, but I see something’s on here about trueplay working in the iPhone 14.   Couple it be iOS 17?  How long will it take Sonos to update if that’s the case. 

2
Ken_Griffiths
1 year ago
R
Redcloud75013Contributor I
asked in Components and Architectural
Help me select ceiling speakers…

Hello there! 'm in the process of renovating my house (full ren of a single story house, down to studs, full framing accessible, still weeks away from any sheetrock / drywall going up). After weeks of reading and debating (largely with myself), I'm deciding to tap collective knowledge here...I choose Sonos for my simple audio system; I'm planning to have everything run to a network rack in the pantry, somewhat in central position in the house: Room 1: open space kitchen / living / dining: 900SF - new Sonos Amp ; thinking of using an in wall volume control so that I can have different volumes in the kitchen vs. the dining area Room 2: small bedroom / office 145 SF - old Sonos Connect:Amp (but S2 compatible) Room 3: main bedroom 190 SF - old Sonos Connect:Amp (but S2 compatible) Questions I've got: what are you recommendations in terms of in-ceiling speakers for each room? Model? Size? I'm open to spending a bit more for the Room 1 since most time will be spent there - max would be $

5
Stanley_4
1 year ago
S
Santdasani
posted in Home theater
Sorround Settings TV/Music Level

Hi Could someone please explain the most effective use of TV/Music Level settings - What they mean and the most optimal settings for these.  

2
Stanley_4
1 year ago
D
daredinaContributor I
posted in Speakers
Shipping

Please FedEx Ground Economy does not protect these expensive speakers because you cannot pick them at a nearby location when you’re not available during delivery. These speakers are too expensive to be left on the porch when the owner is away. Kindly fix. Thanks

2
Stanley_4
1 year ago
D
dwhite4245Contributor I
asked in Home theater
poor wifi signal on playbar

Hi, I have a sonos home theatre system using a playbar, sub ans two play:1’s. It has been working fine for several years until last week when the playbar suddenly reports a weak connection to wifi causing the system to drop out.I know the the wifi signal in my lounge is great everywhere and especially where the playar is as the tv, blueray and sky boxes have strong wifi connections. I’m suspicious that the playbar wifi receiver is failing so I have obtained a wifi repeater to make sure the platbar is getting a very strong signal. The playbar seems to prefer to connect to my router’s wifi rather than the repeater’s though. I find the sonos app really poor for configuration as it decides for itself what to connect to not giving the user any control. Any suggestion?

22
Ken_Griffiths
1 year ago
C
Cheryl MContributor I
asked in Controllers and Music services
playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

1
G
1 year ago
M
Mark EGContributor I
asked in Home theater
Best position for my Beam

I am contemplating changing my LED TV which is located on a TV cabinet for a projector which would be mounted from the Ceiling.This would mean repositioning my Beam due to no longer using a cabinet which is located on the floor.Can the Beam be mounted on a separate wall to that of the projector and the projector screen and slightly out of view to the seating ? or does it need to be mounted on the same wall as the screen ?

2
Airgetlam
1 year ago
R
RoreaganContributor I
asked in Components and Architectural
Outdoor speaker replacement

I recently ordered a replacement Outdoor speaker. The replacement only had two wire terminals. Then I checked and the existing had four.  It will not function with just the two but I do not see a product with four wire terminals? 

1
melvimbe
1 year ago
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