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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27713 Topics
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aoskisContributor II
asked in Portable speakers
Quiet Sonos Roam popping sound?

My Sonos Roam is making a quiet clicking sound shortly after any media stops playing. This started after it went into sleep mode last night while I was out. I came home & plugged it in, only to hear somewhat faint popping sounds from the drivers about 3 seconds after any sound is played, even the sounds from using the physical buttons. I restarted the speaker & the problem persists. I had plugged in the speaker at some point and as I was plugging it in, the drivers made the same quiet popping sounds for a few seconds. After powering it off the speaker for the night, I am certain I kept hearing slight pops from the speaker even though it was off (whenever I put it near my ear). I'm sort of scared to power it on, as I don't want to damage the speaker or let it bug out and play loud harsh noise as some people say it's done. My unti is a replacement unit from circa February 2022 when my original speaker made rattling noises. I was planning on buying a Sonos Era 100 but with problem

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Corry P
11 months ago
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MightySvenContributor I
posted in Home theater
Optimal Era 300 rear speaker placement for home cinema using wall mounts

I’m installing a Sonos Arc, Sub gen 3 and two Era 300 rear speakers to create a surround sound setup in the below reception room.The 65” TV will be mounted on the wall with an Arc underneath it where the fireplace is shown on this plan. TV height will be around eye level when seated (if relevant door is going to open against the other wall too).What I’m not sure is the positioning of where to put the two Era 300 rear speakers. They’re going to be wall mounted, and I’m thinking I’m thinking one of two options shown below in blue and red.The red option looks more aligned with recommended placement, but I’m concerned they may be too close together — there will be a 3 seater sofa against that wall which will be the primary viewing spot.The blue option is centred better for the room and less noticeable. But I’d need them pointing down and my concern is its too high and goes against the recommended placement from Sonos.I’d be grateful for recommendations on optimum placement. Given the setup

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M
11 months ago
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MkasongoContributor I
asked in Home theater
Surround with Beam 2 & Era 100 & Move

Cannot create a surround system with the Beam 2, Era 100 & Move. When I'm trying to setup surrounds , sonos can't see the other speakers, also I can't setup a stereo pair with Era and Move.

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11 months ago
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manofozContributor I
posted in Controllers and Music services
Sonos Won't Stream From Plex If It's Upload Speed is Set

Hello,I’ve seen some complaints about this but I wasn’t sure who’s end it was on. It seems that Plex sees Sonos as requiring a very high bitrate and won’t play, even locally. Plex plays fine if you try another way to play it so why even have a Plex integration in Sonos?You can work around this by not setting an upload speed in Plex but that can have other consequences as music isn’t really the main concern of maxing out your upload speed. Will is already plans for this to be fixed? Is this on Plex or Sonos to resolve? 

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Ken_Griffiths
11 months ago
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DorianBriandContributor I
posted in Advanced setups
Era 300 placement for surround

Hello everyone,I would like to have your opinion and your suggestions on the future placement of my Era 300 which I will receive shortly. I already have a Sonos Beam 2 (in white on the TV cabinet) and a Sonos Sub Gen 3 which is under my cabinet. Currently I also have 2 sound systems, one which is to the right of my sofa at window level and the other above the black furniture in my kitchen. I was thinking of putting the first era 300 (number 1) just behind my sofa with a stand to be at listening height. And the other on my kitchen cabinet in 2.  Is this the optimal placement or do you have other ideas?Thanks in advance for your anwsers :)

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Corry P
11 months ago
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Charles76Contributor I
posted in Controllers and Music services
Spotify : Connection aux produits sonos impossible

Bonjour,Depuis ce midi je rencontre un problème:   - Je ne peux plus me connecter à mes produits SONOS (ONE SL et MOVE) depuis l’application SPOTIFY.   - Depuis l’application SONOS, SPOTIFY fonctionne sur les enceintes, mais pas l’inverse   - Dans l’application SPOTIFY (aussi bien PC qu’ANDROID) les produits SONOS apparaissent grisés et  il est marqué “lecture impossible pour l’instant” J’ai vidé le cache spotify, j’ai réinitialiser les enceintes sonos, j’ai débranché puis rebranché la BOX internet… Rien n’y fait, je peux plus me connecter à mes enceintes SONOS depuis SPOTIFY… Quelqu’un rencontre-t-il le même problème?Quelle solution pour remédier à ce problème? D’avance merci. Charles.

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F
11 months ago
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Col.JimContributor I
asked in Home theater
connecting Arc to TV and to my Era 100

Can I connect my Arc to the TV and also to my pair of Era 100s. 

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C
11 months ago
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venksvContributor II
asked in Home theater
HDFury Arcana, HDMI splitters and Arc compatibility.

Hi - I’m currently renovating and am looking to setup a HT with the following config:Inputs: Cable box, Xbox, FireTV stick. Maybe a AppleTV4K.Video Outputs: Optoma projector (no eARC, inky HDMI), Sony TV (with eARC).Audio: Sonos Arc, gen3 sub and 2 era 300 acting as surrounds.  Have gone through a few posts and most seem to recommend HDFury Arcana to split out the eARC. Had a few questions/clarifications I’m hoping someone could clarify: I assume I’ll need a 4:1 (4 input, 1 output) hdmi splitter to handle the various inputs and output of this switch feeds into Arcana.  Arcana eARC connects to Sonos Arc.  Arcana only has 1 HDMI out. Will I need a  1:2 (1 input, 2 output) hdmi switch and connect the HDMI out from Arcana to the input on this switch and then connect the output to the TV and projector? Sonos is a bit finicky with networking etc. and there are multiple hops here (hdmi switch for input, Arcana, hdmi switch at output etc). Does it handle all this cleanly without lags etc?If an

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V
11 months ago
Radjur
RadjurContributor I
asked in Home theater
Does a Sonos Playbar work with Atmos?

I have a perfectly functioning Playbar that still sounds beautiful. When I bought it about 10 years ago, it was a requirement as a hub to the entire Sonos system, though I get the impression that the S2 software upgrade got rid of that requirement. Anyway, I’m interested in upgrading my system to get the best out of ATMOS. Can I use my beloved Playbar, or must I upgrade it to Arc? I’ve got 2 Play:5 as the back speakers but I feel that they take over the whole listening experience, ie they dominate the sound. Should I replace them with Era 100 or Era 300?The long and the sort of it: what should I buy/upgrade to get a great ATMOS experience with my existing Sonos system?  

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Stanley_4
11 months ago
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RyanLee678Contributor I
asked in Home theater
Sonos Beam sound cut out every intermittently while watching ATMOS on Netflix & TV+

Dear Sir/MdmI submitted a diagnostic number 625676669I bought a new Sonos Beam and Sub Mini last week.   Coupled with two Sonos Ones, I formed them up as surround speakers. When I watch movies, there are a few milliseconds of cut off sound.  This is especially obvious when watching ATMOS sound movies.   This happens low and high volume.    Meanwhile, for Dolby Digital plus and Dolby Digital, the problem seldom occurs.      My TV is Samsung UA58R7100KXXS smart TV.   I used Sonos supplied HDMI cables.  I   Please help to investigate and diagnose the problem.    Shall I return the set as malfunction?Best RegardsRyan Lee

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D
11 months ago
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Don_23805Avid Contributor I
asked in Controllers and Music services
wifi isn't connected

I searched this but all topics are years old and closed.  My system is S1 with a mix of components.  Frequently (usually!) when I open the S1 app on my phone, it comes up with Wifi isn’t connected, and sho’nuff the wifi icon is off.  If I go to settings, it hasn’t turned wifi off, just disconected from the network.  Usually giving it 30 seconds and the phone reconnects, and maybe things are fine.  This only happens with the Sonos app, not email, firefox or other network-using apps.  Why and what’s the solution?TIADon     Central VA

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Stanley_4
11 months ago
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User777924Contributor I
asked in Speakers
Play:1s fall out of sync

I have 7 speakers and a Port, with two Play:1 stereo pairs. Sometimes one half of one of the pairs will fall out of sync when I’ve got all of them grouped. I read that it could be a communication issue and it might help to change the channel to 1, 6, or 11, but I have an eero router and it won’t allow me to change (or even see) channels. I’m curious what the diagnostic shows, and if there’s anything else I could try. The number is 833655845. 

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Stanley_4
11 months ago
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PeterRVContributor I
posted in Home theater
Second subwoofer’s placement.

Dear Community, I’ve just bought a second subwoofer. The first one is placed underneath by couch. My girlfriend doesn’t want to look at the subwoofer. Is it counterproductive or silly to place the second subwoofer under the couch as well? What would a great place to put it if the first one has to stay under the couch, and I can negotiate to place the second sub somewhere else? 

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Airgetlam
11 months ago
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BarbabravoContributor I
asked in Speakers
Trueplay for 2.0 or 2.1 configurations

Hello,I read, in a Era 300 review, that Trueplay is not yet optimized for 2.0 or 2.1 configurations. Do you know if the problem has been resolved in the meantime?Thanks

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Airgetlam
11 months ago
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jmccolgan93Contributor I
asked in Home theater
broadcast TV audio to whole system

Hey everyone, Wondering If this is possible… I have a Sonos system with 6 amps that have speakers all over the house/backyard. I'm wonder If there's a device that would allow me to use the tv I have on my back patio as a audio souce for some of the amps (mainly the amp for the backyard)

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J
11 months ago
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really confusedContributor I
asked in Controllers and Music services
apple music

how to connect apple music to sonos

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Ken_Griffiths
11 months ago
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Jonnydrama32Avid Contributor I
asked in Home theater
Apple TV remote turns tv and sonos playbar volume up

I have a Sony A90J and a playbar connected via optical. The only way I could get the Sony remote to work with the playbar was by turning off BT on the TV, that way it would send an IR signal to the Sonos. As a result of this, every time I change the volume on my Playbar, the TV also shows a meaningless volume change bar. Meaningless because it has nothing to do with the volume coming out of the soundbar. Whether that graphic is at 0 or 100, the volume is completely controlled by the Playbar. In getting the ATV, I was hoping to eliminate this issue, where turning up the volume would not result in the annoying graphic on the tv. I don’t see a way to accomplish this, though.Thoughts?

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Ken_Griffiths
11 months ago
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Mdkoch02Contributor I
asked in Speakers
playbar compatible speakers

Are any of the new speakers compatible to pair with the playbar soundbar?

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jgatie
11 months ago
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TomDenver77Contributor I
posted in Speakers
stop taking my system hostage in order to upgrade

Hey Sonos EVERY TIME I upgrade my speakers software the system stops working and I have to spend an hour getting it to work. I disabled automatic upgrades in the app but that results in you disabling certain features (truetune) until I upgrade and again waste an hour getting your system to work. Is this even legal ??? I am not the only one unhappy with this ham-fisted approach to software upgrades judging by several community posts. I tried different advices like static IP addresses but the issue persists. I paid good money for your speakers and I expected better from you. Let me control my speakers. 

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jgatie
11 months ago
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PaprikaheadContributor I
posted in Home theater
ERA 100 Pairing with Beam Gen 2

Hi All,I just purchased a pair of ERA 100s that I’ve paired with my Beam Gen 2. When watching TV, about 90% of the sound seems to come from the Beam and the only sound that comes from the ERA 100s are slight background sounds but no voice. Is this normal?Thanks

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P
11 months ago
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Dinning roomContributor I
posted in Home theater
why cant i conect my device to sonos

Hi I would like to connect my device to Sonos to listen to music 

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G
11 months ago
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FirstpickrickContributor I
asked in Controllers and Music services
Removing products from app

Hello, I’m attempting to remove Era 100 from my sonos account, however, there doens’t seem to be an option to remove the item(s).  I’ve attempted to “clear” my account but that hasn’t helped either.  Anyone have a solution? 

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Ken_Griffiths
11 months ago
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FadkassContributor I
asked in Portable speakers
sonos volume plate not working

Hi,I have two Sonos Move units and just reset them to factory settings after they stopped connecting to my WiFi. All is good except one of the units top plate (with the volume controls) is no longer working… Has anyone experienced this before? What’s the fix? Is this a hardware issue that needs to be replaced or is there an easier fix?Thanks  

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F
11 months ago
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shantanu_guptaTrending Lyricist I
asked in Home theater
Sonos surrounds

When era 100s are connected as surrounds do all drivers on Arc fire? What happens to side firing ones? Does Arc + Sub & Rears work as 5.1.2? Assuming Arc does 5 channels (front)?

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S
11 months ago
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Helipilot266Contributor I
posted in Home theater
Sonos Arc not indicating/ play Dolby Atmos

Hi, I have the Arc connected to the TV / HDMI ARC I do get the Dolby Atmos when watching Disney plus When using the Bluray : a 4K Ultra / the Arc is indicating Stereo PCM The Arc with my TV on regular cable shows Dobly Digital plus when watching TVThe movie is the same on both samplesThe movie on 4K is set to the highest Dobly setting 5.1…… the TV is set to Dolby Digital plus output I have adjusted all possible types of settings on Audio outputs The TV is a Sony XBR-75X900E Does anyone have any possible solutions? 

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H
11 months ago
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