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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26485 Topics
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Cooper55Contributor I
asked in Components and Architectural
drop in volume

I have two somance speakers connected to a Sonos AMP. The AMP is also connected to my TV. Occasionally, the volume drops where I don’t hear anything until I raise volume to 85+. It happens using th television or jus streaming music.  I have several other systems and this only happens in one room.  Any thoughts?

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Corry P
11 months ago
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windragoContributor I
posted in Controllers and Music services
Can't see speakers on some floors of the house

I have the sonos distributed between two floors of the same house.The phone only sees the devices on the floor where I open the app.The desktop sonos app only sees the devices of that floor.I have been using Sonos for years and never seen this. How do I fix this tragedy?! technical:macOS, iPhone latest apps across any device same account on any device only one system All connected to the same network. The desktop is connected to wired and wireless same network. I don’t have any uncommon network setup 

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N
11 months ago
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Mike WillAvid Contributor I
asked in Portable speakers
Move 2 Features

Does the Move 2 support Dolby Atmos?  Can a pair of Move 2s be used as surround sound rear speaks with the Arc?

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J
11 months ago
Dogdad
DogdadHeadliner III
posted in Controllers and Music services
SoundCloud outage

Sonos is displaying that SoundCloud has partial outage therefore not available on Sonos at the moment.  Go to SounClouds help center and it says fully operational. I think it’s Sonos that has the issue.  

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A
11 months ago
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Bofors85Contributor I
asked in Controllers and Music services
S2 Controller on PC stopped connecting to some streaming (not all) services

Using the S2 controller on a Windows 11 PC I can connect to Sonos Radio, Amazon Music, Spotify, and TuneIn, but not iHeartRadio, Plex, Pandora, or AccuRadio.  The ones I can’t connect to tell me “Unable to browse music” and attempts to reauthorize tell me to check the network connection.  The controller on another Windows 11 computer and all the mobile devices on the house’s LAN access all these services fine.  It’s just the one PC, which worked until recently.  I reinstalled the controller on the PC, rebooted the router and power cycled all the Sonos devices in the house and checked for software updates all to no success.  I’d welcome any ideas!

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Airgetlam
11 months ago
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ClementKentContributor I
asked in Controllers and Music services
Sonos 2 needed reboot after power interruption

We had a power interruption, following which my router rebooted normally. I was able to do all normal connections to the internet from laptops, phones, etc. However, when I tried to play a radio station on my Sonos system (this was several hours after the power outage) “unable to add to queue”. I then tried playing a track from my Music Library. Again, “unable to add to queue”. I rebooted the router and verified that my wifi was functioning normally. The above problems persisted on Sonos. All lights on speakers were white (normal). I unplugged the speakers, waited 15 seconds, plugged them back in. After the lights on the speakers turned white, I tried again. No success. Note that I tried both from the Sonos app on my phone and from the app on my laptop. After a few minutes, I was finally able to get Sonos to play a track from my Music Library. After that, I was able to get the radio station to play. So, the advice to reboot the Sonos speakers is relevant. It’s unfortunate that the erro

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jgatie
11 months ago
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Cay442Contributor I
posted in Speakers
Illegal ads on my Sonos speaker

Get wifi through the local cable provider.Suddenly I’m receiving obnoxious ads from my electric company on my SONOS speaker for their wifi!!!Is that even LEGAL? 

5
Airgetlam
11 months ago
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stevegroom.Contributor I
posted in Controllers and Music services
Splitting up SONOS system for testing

I tried several times to have a wireless/wired SONOS network, but always ended up with crashing the network due to STP issues. Currently everything is wireless, but a couple of speakers are a little too distant, so I want to return to a wireless/wired setup. Due to the disruption it made to all network users in the past, I want to have a test setup that can be isolated and adjusted independently of the rest of my SONOS gear and powered off when I am not testing. What do I need to do to move a few SONOS speakers to a test network? I think I need to do this: separate VLAN separate WiFi Access Porttraffic isolation between main / test devices including broadcast packetsmove the iPhone from one VLAN to another running the SONOS controller app.But am also thinking that I need to deregister some SONOS devices to get them completely removed from the existing setup. In the past I had issues with missing speakers and SONOS trying to re-discover speakers that were at a different physical locatio

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ratty
11 months ago
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LarsBramContributor I
asked in Speakers
Era 100 makes loud sound when connecting and disconnecting bluetooth

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

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L
11 months ago
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JBSDContributor II
asked in Controllers and Music services
iOS 16 / iOS 17 - iPhone 14 can't find system, PC app works fine

Mesh network with three nodes, I can control my system from the PC app but in the last week my phone app has quit finding my speakers.Reset routers, forgot the network in the Sonos app and rejoined it, worked for a day or so then after leaving the house wifi and returning it’s lost again.

3
J
11 months ago
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IanpAvid Contributor II
asked in Home theater
Arc and Atmos v DD5.1

Hello all, I have an Arc connected via eARC to a LG TV, an Apple TV and have added 2 Sonos Ones as surround speakers. What I’ve noticed is that DD5.1 content (streamed) is extremely vibrant and makes fantastic use of the surround speakers, whereas Atmos content (streamed) does not by comparison, the surround speakers seem to only output musical effects, but don’t seem to be part of the soundstage. Am I missing a setting, or is this expected?Thanks,Ian

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G
11 months ago
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KasuwContributor I
asked in Home theater
Impossible de finaliser la mise à jour barre de son

Bonjour à tous, Je viens de recevoir ma Beam gen 2. J'ai téléchargé l'application Sonos et fait le nécessaire pour la connexion de la barre de son. L'application me propose une mise à jour, celle-ci s'effectue mais à la fin j'ai un message d'erreur 1001 m'indiquant un défaut de réseau. J'ai testé sur 3 réseau wifi différents et en Ethernet, le défaut est le même. J'ai également redémarré mon routeur et la Beam, même chose, impossible de finaliser la mise à jour de la barre de son. Quelqu'un aurait une solution, s'il vous plaît ? Merci d'avance !

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Airgetlam
11 months ago
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somsakpContributor I
asked in Speakers
STP Concept for Sonos

Dear Sonos,First of all let me share some brief.I’m implementing Sonos system, Sonos port = 5 unit and Sonos AMP = 1 unit. Site network is using all managed switch mixed brand Aruba, HP and Zyxel. Using subnet /23 for 508 IP address. Using default vlan, just vlan 1 only, no trunk port uplink just access port. 2 rooms are install Sonos with different managed switch. All switch have no STP classic only have RSTP and MSTP If 1st room 5 Sonos port are connected with wired to managed switch and config RSTP seems working fine while another switch STP is disabled.My problem is.If turn on the 2nd room 1 Sonos AMP connected to managed switch with RSTP configured then whole network latency quite unstable and all Sonos seems unstable as well. I’ve adjust bridge priority that 1st room switch is root and 2nd room is bridge following STP concept but not help. Did IGMP snooping enabled not help.My Questions is.As mentioned above I did RSTP configure only 2 managed switch that all Sonos connected, In

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ratty
11 months ago
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siwaldronContributor II
posted in Home theater
Updating my projector and Sonos system with Apple tv

Hi, I’m a film maker in south east london who has been a starved of home cinema for too long and desperately needs your help! I wonder if you can help answer my questions or point me to the right threads. For a long time I had the original apple tv with optical audio out going through a little powered connecting box before going into the original (now defunct) Sonos white and grey Amp. There was always intermittent issues that we overcame much to the frustration of my wife! However I’ve just purchased a new Apple TV box which doesn’t have an optical out and feels like i need to get a new Amp to replace the old one which doesn’t work on the new Sonos app. Could you recommend in baby language what system components you think i need to get to play movies from a projector. I have pair of sonos speakers and the Sub. Do i just have to rely on hdmi for sound now? is that a major downgrade? do I need an amp? Thankyou in advance! 

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Corry P
11 months ago
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ChrisMellorAvid Contributor I
posted in Controllers and Music services
Sonos controller update loses MacOS library access - again!

Once again the Sonos controller update on my Aple M.2 Mac mini/Ventura OS has caused the controller to lose access to the music library. The music library’s  access location has not changed amd I’, cross as hell at the prospect of updating the iTunes library details for this witless controller. So I am playing my music to my Sonos 3 and 5 speakers by using Apple Airplay on my iPhone. Why the heck do I keep the Sonos Controller when all I want to do is play music library tracks on the speakers and the darn controller keeps on losing access after the far-too-common updates? Come on Sonos. It’s been months since the Apple M2 Mini and Ventura were releassed. Get your act together.I’m already using an Apple HomePod speaker in a second home where Sonos controller updates on a MacBook Air M.1/Ventura kept losing access to the MacBook Air’s music library. The HomePod’s sound quality is as good as the Sonos 1’s I’ve previously been using. That means I’ll get another AirPod there for stereo acce

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Corry P
11 months ago
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mandmdietContributor I
posted in Components and Architectural
Setting up a Sonos Connect to play music reliably with unreliable internet

I’m doing a small audio project for a local gym. They have all of the equipment they need to play music during their workouts. The way they have it set up to play is they have a Sonos Connect connected directly to a speaker system. They use their Samsung Galaxy Android tablet to control the music to play using the Sonos app. The Sonos Connect is wired to the router that provides access to the internet for them. They use either Spotify or Apple Music as the source of the music.When the internet goes down or gets spotty, they can’t play music and if that happens during a workout, it’s a big problem. What I’m planning to suggest to them is that we get some sort of local source of music they can use as a backup. Something like an external drive that can be connected to the Sonos Connect directly with some MP3s on it. Of course they wouldn’t have a big variety of music on their backup system and they’d have to buy the music that goes there, which are two downsides.Is this a good (or maybe t

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Corry P
11 months ago
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glankContributor I
asked in Home theater
Poor Sub Gen3 Output

First off let me say I’ve personally installed 4 or 5 Arc+Sub Gen 3 systems so I know what it should sound like and am aware what performance to expect from the sub. I’m Just not getting it on my system.My typical configuration is Arc + Connect: Amp (surrounds) + SubVery low output from the sub. Doesn’t matter the source (TV eARC, Airplay, or native music in Sonos app)To even hear it the slightest it had to be turned up to at least +8I’ve factory reset everything (Arc, Amp, & Sub) to no avail. So I tried an experiment. I removed the sub and amp from the Arc and made the Connect: Amp it’s own room. I connected the sub to it and WOW! You can feel the bass. It’s the way it should sound. So I go back in and create my surround setup again by connecting the sub back to the Arc and making the Connect: Amp the surrounds. Sub back to its old ways. Very low output. So the sub clearly works. It’s not placement, it’s not poor Wi-Fi. It works correctly with other Sonos products, just not with t

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Corry P
11 months ago
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ChrisBuesContributor I
posted in Controllers and Music services
Blocking TuneIn Ads

Came across several locked posts complaining about the pre-roll ads for TuneIn/Sonos Radio stations. I’ve been able to block the ads and have the radio station successfully play by blocking these two domains:*.prod-pre.fns.tunein.com*.chunks.tunein.comHope this helps someone.

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Sotiris C.
11 months ago
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PhilNZContributor I
asked in Speakers
One SL battery size

Hi - I am flying internationally later this week and want to take my One SL speaker. The airline states no product with a lithium battery over the following dimensions can be taken - 100 Watt hours or 2g lithium. Does anyone know the specs for the One SL battery? Thanks

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P
11 months ago
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Crimson1949Contributor II
posted in Speakers
Sonos System Pushing Me to the Brink of Mental Collapse

Not sure where to begin. Moved recently to Mexico, but am armed services so have had my system work in many countries. 2 Moves, 4 Ones, 1 Five and 2 Threes. I ethernet wired a speaker to the modem/router (and this speaker I can’t connect for some reason). In the last few weeks, my system has been a constant maddening nightmare: every day a speaker or two drops, rejoining them takes multiple tries to connect, trying to connect a speaker a few feet from the modem says it can’t be found, etc. Not sure if it is relevant but have a few extenders throughout quarters and the signal is good throughout. On my S2 phone app, the system drops frequently. On my desktop app, the system can’t be found. I have one network. Not sure if this is relevant either but I originally set up the system my first day and since then had the modem replaced, although it has worked at times with this new modem. Do you good people recommend erasing the whole system and starting again? Not even sure how to do that. Or

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buzz
11 months ago
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ColHContributor I
asked in Home theater
surround sound

I am planning to set up a 5.1 surround system for my TV. I have a Beam 2nd Gen a Play 3, a Play 5 2nd Gen and Connect Amp. For the rear speakers should I use my Connect Amp and a couple of speakers or buy a second hand Play 3  and have 2 Play 3s as my rear speakers ?

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C
11 months ago
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legedemaContributor II
posted in Home theater
beam gen2 with Era 300

Hi everyone , I do have a beam gen2 , 2 x Era 100 and sub mini and would like to change the Era100’s with 2 x Era 300I do like to listen to music sometimes and I feel like the Era100s are little low on my expectations.do you think that Era 300s would be a good choice considering to use them mainly as reers and in some cases to use them as stereo pair only for music and do you think I would notice the difference compared to ERA 100.shoud I really upgrade ? appreciate your answers for this 

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melvimbe
11 months ago
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storkontheroofContributor I
posted in Controllers and Music services
Volume controls UX/UI update for proper fine grained control

I’ve been using Sonos over 10 years now and i’m wondering if it by now isn’t time to update the volume control sliders. Especially on a phone they are pretty inaccurate to work with.I hardly exceed 20 and when i want fine grained control it is really hard and oftentimes the volume jumps a few numbers when i release my finger.Have a look at the “volume” controls of Philips Hue app for example. It’s a breeze to set the “volume” of the lights. Both individually as well as in a group. Would really love to see this improvement in the Sonos apps as well. Hope some Sonos Product Owner can step in and provide a reply.Looking forward to that one.Kind regards,Richard

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jgatie
11 months ago
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MkAlUd9Trending Lyricist I
posted in Home theater
era 300 disappearing from app

Living room with arc sub 2 sl’s, office with an era 300.  Era 300 disappears from iPhone app. Have restarted router and speakers, still happens. Switch off iPhone and switch it on again makes it come back. Is odd, am currently restarting my iPhone multiple times a day just to get the era 300 to appear in the Sonos app

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Airgetlam
11 months ago
S
ShakContributor I
asked in Speakers
problem updating Sonos play 5

My Sonos play 5 has been updating for a long period. 

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Airgetlam
11 months ago
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