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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27714 Topics
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daschicagoContributor II
asked in Controllers and Music services
Imported Apple Playlists don't update

I think this issue has been raised before but I have not seen any reliable answers so I will try againFor quite some time now (2 or 3 years, maybe longer?) the Sonos Update Music Library Now function does not update the new songs I have added to existing Apple Music playlists on my MacBook (so music is stored locally on my MacBook Hard Drive and this is the library I use for Sonos) For example.  I have a playlist in my Apple Music app on my MacBook called Good Music with 100 songs.  I can access it in Sonos via Music Library > Imported Playlists and play the songs.  If I add a new song to it in Apple Music…the playlist now has 101 songs.  But if I run the Update Music Library Now function after Sonos is finished indexing the Good Music imported playlist still only has 100 songs.I have gotten around this problem by every so often creating a new playlist with a date...e.g. Good Music 2023-04-03.  Then, when I run Update Music Library Now Sonos finds this new playlist with 101 songs. 

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J
11 months ago
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Jon CrossleyAvid Contributor II
asked in Home theater
Era 100 as surrounds…. or stick with Play:1s?

I bought an ‘immersive set’ through a black Friday deal and I am delighted with my beam sound bar & mini-sub. However I haven’t opened the Era100s yet as surrounds as i thought I would try my old gen 2 Play:1s first.  I didn’t know these could be used until after ordering - bad research!it seems the surround set up leaves the Era 100s rather ‘dumb’ - and the sound quality improvements over the play’s just isn’t material in this arrangement.  Would folks agree? It seems like a waste.  I’m tempted to pass on the Era’s.

21902
G
11 months ago
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Vic_FigContributor I
asked in Home theater
Audio quality Beam Gen 2 + One SL

Hi,I have added a couple of One SL to my Beam Gen 2 to complement the surround system, whenever I try to play any movie or media trough any streaming service the quality sound available is not the optimal or the highest available, i.e. HBO Max has Atmos but the most that I'm able to get is 5.1, Disney offers 5.1 but I'm only getting Stereo; Beam is connected via HDMI eARC on a Sony TV KD-65X75K (I'm aware that does not has Atmos, but prior to adding the One SL I was able to get Atmos). Thanks.

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G
11 months ago
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cnelContributor I
asked in Speakers
sub without arc

Can I use the Sub without the Arc (ordered both but only sub has come and I’m impatient).  In other words, can the sub add bass to the projector speakers without having the Arc installed.

1744
Airgetlam
11 months ago
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antitrendy17Contributor I
posted in Home theater
Arc placement upsidedown?

We just bought an Arc for this TV. (Excuse the Christmas decorations.)Would it be possible to mount the arc upside UNDER the mantle. See blue arrows. Or should it set on top of mantle like normal people? (Yellow)  

2797
buzz
11 months ago
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Chip3Contributor I
asked in Home theater
remote connection problem

My TLC GoogleTV  remote will not control Ray volume 

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Ken_Griffiths
11 months ago
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lpdrennanContributor I
posted in Home theater
Sonos Arc setup Help with a non-arc projector.

I have a Panasonic ptar1000u, a ps5, a cable box, and an Xbox series x.  I want to be able to hook them all up using the Sonos arc, and be able to get use of Dolby atmos when watching content on my Xbox or ps5.  I’ve found so many conflicting experiences online.   Just looking for a little help.  I thought if I got an av receiver capable of outputting earc I could just hook all my components to it and then hook it to the Sonos arc, but it appears that won’t work.  Any suggestions would be awesome, I’d hate to return my new arc.  

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L
11 months ago
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ciaran21Contributor I
posted in Controllers and Music services
transfer library and account from MacBook to iPad

My MacBook needs to be open before i can play my music. I am selling my MacBook. is it possible to transfer everything (including my music library) to my iPad. 

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106rallye
11 months ago
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cbfsContributor I
posted in Advanced setups
Sonos Beam + Amp ethernet with Sub on Wi-Fi - Not Working

I have a Beam and Amp (for rear surrounds) connected to the network via ethernet. I also have a Sub connected via Wi-Fi. Everything was showing connected and linked fine in the Sonos app, but there was no audio from the subwoofer. While trying to fix this, I disconnected the Beam from ethernet and switched it to connect via Wi-Fi (like the Sub). Now there is audio coming from the Sub, but no audio from the rear surrounds powered by the Amp anymore. Why does it seem like all devices linked in the same room need to all be on ethernet, or all be on Wi-Fi for things to work? There is also no indication that there is a problem in the app, just no audio coming from the speakers. The Amp is in an A/V rack on the other side of the house, so I can’t enable Wi-Fi on the Amp, it needs to stay on ethernet. I would also prefer to keep the Beam connected via ethernet as well. Just the Sub needs to be connected via Wi-Fi. How can I make this work?

24713
Ken_Griffiths
11 months ago
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BrianWLContributor I
asked in Home theater
Bluetooth of Era 100s and Beam sound bar

Hello guys,I have a set of era 100s with a sub mini and am planning to get Beam sound bar to improve the surrounding quality. However, I mainly use projector to watch movies and series. I wonder is it possible to group them a a whole and use the ear 100’s Bluetooth to connect the system where the rest speaker are receiving data through Wi-Fi connection. Or the Beam will become the master device for the group and there is no way to use the Bluetooth on ear 100? If that is the case, would you think the next gen Beam will come with Bluetooth combability? Thanks in advance!

1312
jgatie
11 months ago
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Wehrlich13Contributor I
asked in Components and Architectural
port output

I’m able to get my CD player INTO the port. How do I get output through my receiver to my old non-sonos speakers?

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Stanley_4
11 months ago
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achauhan54Contributor I
asked in Components and Architectural
sonos amp + play 5 gen1

Is it possible to connect Sonos Play 5 gen 1 to Sonos Amp wirelessly.

2147
E
11 months ago
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szabokristofContributor I
posted in Components and Architectural
Sonos AirPlay 2 Control

I have a Sonos AMP which was added to Apple Home app. I have an Apple HomePod too. I can control the Apple music on the HomePod with my iPhone and with my MacBook. I’m not AirPlaying to the HomePod, I can select it from the “Control Other Speakers & TVs” list and the HomePod streams from Apple Music itself. I would like to achieve this with the Sonos AMP. I know it is possible, but just via a very tricky way.Normally the AMP doesn’t show up on the “Control Other Speakers & TVs” list when I used it with other source (ex.: HDMI ARC). If I select as an AirPlay destination on my iPhone, I can AirPlay to it but in this case the iPhone sends a stream to the AMP. If I close the music app on the iPhone the music stops on the AMP.  But if I ask Siri on the HomePod (not on iPhone) to play something on Sonos, a music played back on sonos, and the AMP shows up on “Control Other Speakers & TVs” list. In this case the AMP streams directly from Apple Music. I tried to disconnect the HomeP

2184
selsrog
11 months ago
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markjs12Contributor I
asked in Home theater
Home Theater setup fades, drops and stutters with AirPlay

Sent diagnostics # 173009449 When playing music with AirPlay through my Playbase, Gen 3 Subwoofer and 2 Play:1’s I get persistent drops of music and stutters.  All the other Sonos models play fine except for this one system/group.  Have a Gen 1 Beam plugged in to ethernet with wifi enabled with 2 Play:1’s and it’s just fine.  All other Sonos products use Wifi.

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Airgetlam
11 months ago
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thirdprizeEnthusiast I
posted in Controllers and Music services
Why isn't the apple desktop app in the app store?

It would be so much better than that !@£$ installer they currently have.  The latest update fails on my macbook and i probably need to reboot, but I don’t want to.  Problem is that I can’t actually use the app until it has updated, even though it is usually a minor fix that I won’t even notice.  Way to stop people using you software guys.  At least give us the option to carry on using the current version.

921
Airgetlam
11 months ago
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SneakeContributor I
asked in Portable speakers
Roam Dead

Pre-ordered the Roam for what I now realize may have been an excessive price of $230. Now I can’t get the thing to turn on. No matter where I plug in the wireless charger, I get no light. If I plug USBC directly, I get an orange charging light, but I’m still not able to power on after several hours of charging. Do I have any claim to warranty or am I out of luck? Thanks all.

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T
11 months ago
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Andi GContributor I
asked in Home theater
Arc + ERA300 with WPA2 AC

Dear community members,I hope you are all doing well! I finally took the plunge, and purchased an ARC (being delivered this Sunday), as well as two ERA300’s. At home, I have two wifi networks, the first is a university network, eduroam with WPA2 enterprise, login goes through username and password, which from what I read here will be difficult.The second network, is for all the apartments in the complex specifically, also managed by the university, but a WPA2ac personal. I have a custom password to connect to this network, but do not have access to the router etc which is centrally managed. However, I do have an ethernet port in the apartment that connects to the same network. I’m very friendly with our IT team, so if any information on the set-up would be helpful, I can ask them! With the WPA2ac personal network I previously had very good experience, in the sense that our SmartTV is connected to it with no trouble whatsoever. The Sonos however seems to struggle. When I go through the

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ratty
11 months ago
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BenjiiimContributor I
posted in Home theater
Deactivate Wifi to use only Ethernet in a home theater setup

Hello community,I have the following setup in my living room:Beam Sub Mini 2 Era 100Beam and Sub are using Ethernet. Era 100 are using Ethernet through Anker USB-C - Ethernet adapters.They are all in the same very good local wired network.I’ve tried to disable Wifi on all the devices who had the option (Beam & Sub Mini) but the result was very bad. The sound was very bad, intermittent.I’ve tried to ask the support if that was normal and they told me to switch On Wifi on all devices to fix the issue, without explaining me why.I’ve always tried to favor Ethernet over Wifi at home, for various reasons, including performance and stability.Is there any good reason for an Ethernet-only setup not to work?Am I alone to think that this setup should work even better on Ethernet and that we should be allowed to switch Wifi Off when all devices are connected through Ethernet?Thanks a lotBenjamin

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ratty
11 months ago
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MrPeebs76Contributor I
asked in Home theater
Sky Q and Beam issues

Hi, I've got Sky Q and a Sonos beam with a 5 and its been working fine for ages, yesterday I bought a another 5 to pair up with the existing set up but now my satellite signal has disappeared. (I can still access Netflix & recordings, just not live TV) Looking online it looks like other people have had issues with SkyQ/Sonos.Has anyone else had issues and managed to solve them?

3271
Corry P
11 months ago
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TrevReavContributor I
asked in Home theater
hdmi ports and sonos beam

Hi, my question concerns hdmi arc and hdmi mhl ports. I have my beam connected through the hdmi arc port as specified and it works fine. I tried to add a Chromecast dongle type thing to the hdmi mhl port (as it was the only free hdmi available), and it stopped the arc port from working. Disconnecting from the mhl port lets the arc kick in again, and the beam works as expected. Any idea why mhl should override the arc hdmi input?thanks in advance.  

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T
11 months ago
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BigRaddyContributor I
asked in Speakers
Era 100 Tuning

Every time I try to retune my Era 100 after moving it in the room I get a message “something went wrong. We are unable to custom tune your Era 100. Please try again.”I try but to no avail.Any suggestions?

2212
B
11 months ago
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eweshereAvid Contributor I
asked in Speakers
Moving Players to New Account

I support tech for friends and over the years, have accumulated devices on my Sonos account that belong entirely to them in their houses. Now I need to move some players from my account to a new one that my friend will own. Other than a factory reset and re-adoption, is there a way to create a new account and move those devices over to it? I will have access to the new account - this is just a bit of bookkeeping and ownership.

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C
11 months ago
A
aoskisContributor II
asked in Controllers and Music services
Last.fm scrobbling not working for a day now.

For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

1714
Airgetlam
11 months ago
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RaybinContributor I
asked in Speakers
Play 3s flashing Amber but won't reset

I have 2 x sonos play 3 and neither of them will factory reset.  Both were working last week, both software updated last week.  But I changed wifi networks and neither would connect,  so I tried to factory reset both. They both flash amber but will not go any further in the process. I've tried many times and even left them unplugged for 24 hours but still no go! I see others have had this same issue,  but I don't see any resolutions 

7083
Ken_Griffiths
11 months ago
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doko911Avid Contributor I
asked in Portable speakers
Added Move, now can't see Roam

I have been using a Roam through the Sonos 2 app with no issues. The Roam is controlled by either the iOS app on my Macbook or the android app on my phone. The two apps synced perfectly.Today I added a Move using the android app. The Move functions properly but I no longer see the Roam on my phone app and it is not displayed as a product that can be added. On the other hand, the MacBook app continues to show only the Roam without displaying the Move as a product to be added. If I add songs to a queue on either app, it does not appear on the other app. What have I done wrong?

783
D
11 months ago
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