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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27716 Topics
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SpewdogContributor II
asked in Home theater
audio dropouts playbar system

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds.  This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again.  have taken diagnostics of tv audio issues1987513514 also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app 

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Corry P
11 months ago
BCM
BCM
asked in Controllers and Music services
SiriusXM channel listing won’t display

Is anyone having an issue getting the Sirius channel listings to display? For a while now I get ‘Something went wrong. Please try again.’ Been that way for a week at least. All S1 apps on all devices are updated and it is still happening, including on Windows and Mac desktop controllers.

631
Corry P
11 months ago
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DiscoStuUKContributor I
posted in Home theater
Strange behaviour between HDMI inputs

So I have a Beam Gen 2 hooked up to an LG G2. 4K Fire Stick in HDMI 1, Beam in HDMI 2 (e-Arc), PS5 in HDMI 3 and Nintendo Switch in HDMI 4.If I have the Fire Stick set to “best audio possible” I lose surround audio on the Switch (stereo works fine) and I lose 5.1 Blu Ray audio on the PS5 (game and menu audio not affected). If I set the Fire Stick to PCM I get audio on Blu Rays and surround on Switch, but I lose the surround on Switch if the PS5 is on the main menu or playing a game, but not if it’s playing a 5.1 Blu Ray…I think it has something to do with Atmos, as the Fire Stick is constantly on and constantly trying to put out Atmos if it can when on the “best possible” setting and the PS5 puts out Atmos on the menu and in games, but not on Blu Rays that don’t have an Atmos track. It’s like if the Beam is putting out Atmos on one input, that’s the only kind of audio it can put out in any other input other than standard stereo?it’s not a huge issue, there’s not a lot of Atmos content

281
106rallye
11 months ago
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Henrik NaundrupContributor I
asked in Portable speakers
constant red light on Sonos Move

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?Constant red light is not described in the user manual

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11 months ago
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IdontlikeusernamesContributor I
posted in Home theater
Best configuration for 12 by 18 ft media room

Hi, we are building a media room of 12x18 ft (WxD) and I am wondering which products I should buy. Is the Beam V2 enough, or do I need to go to the Arc? Do I need the large Sub or does the small one work just as well? Would be awesome to get some recommendations. Thanks!  

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11 months ago
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NefeliContributor I
asked in Home theater
I can't connect my sonos to the wifi

Hello, I used to have my two sonos 1 SL speakers connected to the wifi and now that I moved to a new house I’m trying to connect them to the new wifi and even thoufh the app locates the wifi it can’t connect.

3273
Airgetlam
11 months ago
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Saman-ShContributor I
asked in Speakers
Poor Audio Quality over USB on iMac > Optical > HDMI > Beam Gen 2

Hi, I have the following setup:USB-C port on a 2020 Apple iMac 27” > Douk Audio USB to TOSLINK Audio Adapter (supporting 44.1K-192KHz/16-24Bit sampling) > Sonos Optical Audio Adapter (Optical to HDMI) > Sonos HDMI Cable > Sonos Beam Gen 2It does work, but the sound quality takes a big hit somewhere in the chain. The sound quality is much better when streaming wirelessly from Spotify versus listening via the above setup (TV Mode on Sonos).Does anyone know why? Is there a solution? Please do not suggest using Airplay. I created the same setup as above with a Bose Smart Soundbar 300 minus the HDMI part since it has built-in TOSLINK input and the sound quality was NOT affected unlike Sonos. 

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11 months ago
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Ocean breezeContributor I
posted in Home theater
Sony bravia x85j remote volume not connecting with sonos beam gen 2

Hi, love this sonos beam.  What a issue connecting.  With help of this site, finally was able to connect via Earc hdmi!!!  I still have no volume control via sony remote.  It's  RF remote.  Is there a setting I'm overlooking?I can't connect my remote with Sonos app.  Bravia Sync does not see Sonos.

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11 months ago
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LynnieTheGoonerContributor I
asked in Speakers
Bluetooth with Roam SL

I have one Sonos One SL, and one Sonos One speaker. I recently got a bluetooth enabled turntable. Clearly, I would love to use these speakers but they are wifi speakers and not compatible with the turntable. I am looking at the Roam SL. I do see it is bluetooth compatible. I do see I can group it with my other speakers. I understand they would all have to be on the same wifi. But would the Roam SL allow my One SL speakers to play the bluetooth from my turntable? 

381
Airgetlam
11 months ago
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justmikeydContributor I
asked in Home theater
Arc + Amp - Trueplay says “Lost Speaker”

I’ve got a new sonos Arc that is connected via HDMI/Wifi.  I also have a sonos AMP connected to two ceiling speakers that is connected by Ethernet.  When I play music to the AMP before connecting as surrounds, the speakers work normally.  When I pair the AMP as “surrounds” to my ARC, and try to run true play, I get the “Lost Speaker” one of your speakers couldn’t be heard…” error.   I ran a diagnostic and submitted it - 535901999 But can’t get through to support.  My wireless setup is a ASUS Mesh netowork with Ethernet backhaul to each mesh node.  

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11 months ago
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aburst42Contributor I
posted in Home theater
Setup Viability

Hello,I just bought an Arc. It got me thinking about how I can build a surround system, so I found out about the Amp. I’d love to run this setup:  Arc - no Ethernet, connected to a (slightly older) TV via HDMI-ARC  Amp - no Ethernet, powering:               2 matched Denon bookshelf speakers               1 third party sub1. Is this possible?2. Assuming I can run the diagnostics on either an Android or an iOS device, can I get Trueplay tuning in this setup?Thanks,~alex

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Stanley_4
11 months ago
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seenhearContributor I
asked in Home theater
TV-Arc distance

Just got my Arc and did a temporary setup last night with it sitting on a box below TV.  Am looking to do a permanent wall mount soon.The Sonos guidelines state pretty clearly (and in multiple locations) that the Arc should be placed/mounted “at least” 4 inches from the bottom of the TV.Why 4 inches?  Is this for thermal reasons?  Or sonic quality reasons? Or something else?  TVs are not CRT any longer so couldn’t be for the old-school image EM disruption reason, LOL. Is it to provide ample space for the upward-firing Atmos speakers?  I’d like to mount the Arc to the wall below the TV, but closer than 4 inches between top of Arc and bottom of TV.  If this is truly a naughty no-no, I will have to move my TV up higher on the wall, which I don’t want to do for viewing purposes, and also because it’s a pain - already mounted in place for years with lag screws and a precisely located cut-out in the wall for cables, etc.The only reason I can think of that would give me pause is if it’s a the

23912
Stanley_4
11 months ago
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Chrisgoffin32Contributor I
asked in Home theater
Beam Gen 2 not registered

Hi All,I have just gotten a Beam gen 2, and went through the app setup process, and the app just blank not loading anything.the product is working by it self but the app is not working with the systems etc.When I look at my system tab in the app, it’s says my product is ‘not registered’, and then when I click on that and go through the process it says I have to factory reset the product (which I’ve obviously tried already) to no luck. Have tried the following factory reset of Sonos product, reset WiFi uninstalling / updating app new account / setup process for my new product Live chat unfortunately wasn’t helpful Any Help would be appreciated,Cheers 

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11 months ago
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Gareth HContributor I
posted in Components and Architectural
Adding Architect speakers and Amp to my existing SONOS network

Hi, I’ve built a new kitchen diner extension on my house and wanted to install the architect/Sonance in ceiling speakers in the space. I’m looking at buying the set which gives two speakers and an amp, then adding a second set of speakers as I understand the Amp can handle up to about 6 speakers. I have numerous SONOS products throughout my house already, and wanted to make sure the Amp would connect just like any other product and I could control music in the new space just like any other speaker in my house.Any help or advice would be greatly appreciated.Thanks, Gareth.​​​​​​​

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11 months ago
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mancaphillContributor I
asked in Speakers
How do i connect a replacement Play:1 to an existing system

I just bought a replacement Play:1 for my two-speaker system and it won’t appear in the app.

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jgatie
11 months ago
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mistyopticAvid Contributor III
asked in Speakers
Alarm not connecting

We seem to have a regular, but not constant, prolem with the alarm not connecting.Instead of radio we get the chime. It seems to happen most but not all mornings.I’ve noticed that if I stop the alarm, with the play/pause button , and then press the play/pause again immediately, the light flashes white 12 times and then flashes orange three times and then the set radio channel will start to play. This behaviour seems consistent.Tried resetting the unit ( a Symfonisk) and that might seem to help for a day or two, then it starts to misbehave again.. Other times it might go for weeks working normally.Diagnostic 1807590213Any suggestions welcomeModerator edit: combined posts:EDIT - I’d just like to add that when I searched for this topic, nothing came up but now I’ve posted it I’m being shown lots of similar topics. Some problem with the search engine? Have read the other posts, all seem to describe similar issues so will try some of the suggestions

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Sotiris C.
11 months ago
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MondeoContributor I
posted in Controllers and Music services
How to create a request for titles and artist with Arduino

Hello,I like to know how it is possible to create a request for “Title” and “Artist” to Sonos API with my Arduino 1010 Wifi ESP32. The request should show “Title” and “Artist” which is playing actually on my Sonos (S2) Move.Thank you for help.

1758
controlav
11 months ago
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highgear2911Contributor I
asked in Home theater
optical input

I have a Sonos Beam soundbar hooked upp to my Samsung Smart TV.  I would like a use it for various other stereo components with Optical outputs. If the Beam ONLY has ONE optical input, how would I achieve this??

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H
11 months ago
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JordikiContributor I
asked in Speakers
emparejar 2 era 100 stereo

Buenos días tengo dos altavoces sonos era 100  por configurar aún y quiero emparejarlos en estéreo los dos trueplay ,pero mi sistema de móvil es Android. se puede hacer? Moderator edit:Google Translate-Good morning, I have two Sonos speakers that have yet to be configured and I want to pair the two TruePlay speakers in stereo, but my mobile phone system is Android. Can be done?

1134
Corry P
11 months ago
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Carlos_GingerContributor I
asked in Controllers and Music services
streaming across rooms doesnt work

 have a Play 1 in my bathroom, a playbar + amp in my living room, and a pair of One’s in my kitchen.  If I start music via Alexa on the one’s in my kitchen and then go to the app to play that music on the other speakers the song will start over from the beginning and there’s no sound on the playbar. If I go through the app to start music and pair the rooms it works fine. I’ve also noticed recently if they are all grouped and playing and I ask Alexa to adjust the volume it only changes the volume in the kitchen. This all started a few months ago and I’ve struck out with Sonos support. Thought someone on here might have some useful advice. Sonos app is 15.10 Sonos OS S2.

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N
11 months ago
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MadraruaAvid Contributor I
posted in Speakers
my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks. 

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Ken_Griffiths
11 months ago
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juju91700Avid Contributor I
asked in Components and Architectural
sonos connect amp

bonjour a tous puis je connecter un sonos connect amp sur entree locale et faire jouer cette meme musique en groupant un deuxieme connect amp sans latence pour les faires jouer dans la meme piece?

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Ken_Griffiths
11 months ago
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KensingtonContributor I
posted in Home theater
Loudness/speech enhancement/night mode

Hi,Just got myself an ARC and a Sub Mini.When toggling the Loudness/speech enhancement/night mode on/off, nothing’s happening.Do I need eARC to enjoy this feature?I do have HDMI arc, but sonos could not find it, so I had to use the optical cable.That’s okay, but just wondering if it has something to do with the HDMI.Having said that, the loudness didn’t work in the store when they were demostrating it for me.And that was through eARC.Any tips?:)Ken

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Ken_Griffiths
11 months ago
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ShaunpkContributor I
asked in Home theater
Trueplay not working when Sub connected

Hi All Having issues, I used to run a beam gen 2 with a sub gen3 and 2x1sls. Trueplay ran fine no issues, I upgraded my beam to an arc yesterday and since upgrading I can no longer run trueplay as I get the error that the room is to loud.  The weird thing is if I remove the sub from the group trueplay works fine, it only doesn't work when the sub is connected. But this was never an issue before installing the arc. I have tried a full hard reset on all devices deleted the app and rebooted my ipad to no avail.  Called support and being told it could be because I have more than one router but I don't see how that's causing this.  Any help would be appreciated 

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B
11 months ago
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marcusfaciusContributor I
asked in Portable speakers
Sonos Roam as a bluetooth bridge

Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6

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T
11 months ago
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