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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27715 Topics
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espandfulContributor I
posted in Home theater
samsung remote + sonos arconly turnig volume down while tv sound

Hi, i recently bought my Sonos stuff and have serious issue with tv remote and Arc soundbar.I programmed my remote without any issues (immidietly) but while sound input “Tv” only volume down is working (no volume up and mute).on Spotify and sonos radio everything works well. can you support?

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M
11 months ago
fcarratala
fcarratalaTrending Lyricist I
asked in Home theater
Sonos ARC + LG TV (eARC)

Hi  My Sonos ARC has recently started losing connection to my LG TV every time I turn off/on the tv. (LG 65NANO886) To reconnect i have to redo the complete setup process to obtain again sound from HDMI ARC. Have only turn on the CEC feature for the sound bar for the rest of device is disable. Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. Any help is appreciated.Thanks in advance.

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fcarratala
11 months ago
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Beam gets stuck on musicContributor I
asked in Home theater
Sonos Beam stuck on music (Sony TV)

I get the beam all hooked up my Sony TV and it works until I play music via the beam, then it gets stuck on music and wont switch to TV without unhooking everything and starting over

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11 months ago
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TamJCContributor I
posted in Controllers and Music services
Music Services are no longer available

After performing an update to the Sonos app there are no music services available to add, so no music available to play. Before the update the app was connected to my apple music account.I have uninstalled and re-installed the app and have the same issue on other devices. Any suggestions would be greatly appreciated.Thanks

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Stanley_4
11 months ago
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NPemoContributor I
posted in Components and Architectural
ATMOS sound with ARC + In Wall + In Ceiling

Hey gang,We have a SONOS ARC and SUB and it sounds amazing. Have some questions about how to integrate this for ATMOS with some architectural speakers? Like - how many AMPS will we need? And will this all work haha? Here’s our setup and question/situation laid out in more detail, haha: The house we bought/renovated came with 4 built in wall speakers perfectly placed for surround sound - 2 in the front, on either side of the TV (and about 10 feet apart, 2 feet above ear level, per Dolby). And 2 in the back - about 10 feet behind us, at ear level. Honestly, all pretty close to spec with what Dolby recommends when you go on their site. So that’s all good. On Black Friday, I found 4 SONOS in-wall speakers to replace these - as the ones we had are third party, and I know Truplay won’t work unless you use the SONANCE, yeah? So we’re going to get these installed. So that’s the first question - to have these work with the ARC and SUB, do we need one AMP or two AMPs? Ive seen several posts in t

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Stanley_4
11 months ago
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Cmf921Contributor I
posted in Controllers and Music services
spoitfy songs skipping

Spotify is skipping thru songs. Crossfade is off.Not happy with Sonos or Spotify.

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Stanley_4
11 months ago
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sergeenhoContributor I
posted in Portable speakers
Sonos Move connected over Bluetooth but no sound (PC/Win11)

Hi All,I’ve been trying to connect my Sonos Move to my PC (Windows 11) over Bluetooth and nothing seems to get it to work. I’ve disconnected, connected, removed the device, turned off Sonos Move, restarted the computer, DisableAbsoluteVolume, Windows Troubleshoot, etc. My Sonos Move works with my Cellphone, TV, Sonos App (using Spotify for example) and other devices. I ran out of options since I could not find anything else over Google or Sonos Forum (and other forums, e.g. Reddit). Some of the questions actually is from years ago and seems to no have a solution, so I’m starting to think this is an issue with PC/Windows.I tested my PC with other 2 Bluetooth devices and it works, so is not my PC.Strange thing is that when I go to (over Windows) System > Sound > Properties (Sonos Move), I can see the sound bar “playing sound”, but no sound in the speaker.To add more things that I tried: Audio Enhancements Off, Spatial Sound Off, Set as Default, Restart Bluetooth Services, Bluetooth

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11 months ago
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brookesrookContributor I
asked in Portable speakers
Sonos Roam & Windows 11 - Speaker Connected BT but no audio

I have a Sonos Roam and I am able to connect it to my Windows 11 PC and see that audio is being transmitted to it, however no audio comes out of the speaker. I have tried unpairing and re-pairing, a factory reset, etc… I confirmed that the issue is not the speaker itself, it connects to my Win10 laptop and my Pixel 7 (Android) via bluetooth with no issue. I’m also able to connect my Sony XM5 headphones via bluetooth and a cheap bluetooth speaker to my Win11 PC. I am able to stream audio to the Sonos speaker via the Sonos App but this is clunky and I just want to connect it via BT directly to my computer. I ended up contacting Sonos support who told me it must be a Windows issue so I reached out to Microsoft support and we confirmed the device is detected and the drivers are all setup correctly. Next I tried reaching out to ASUS to check and see if there was a driver update and they pointed me back to Sonos. I got into a remote session with Sonos support and they were unable to figure o

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11 months ago
joysboy
joysboyContributor I
posted in Home theater
Sonos ARC _ Second Hand but only 18 months old

Guys,          I have always wanted a great sound system, I purchased the above item from a very nice older man, who was downsizing his abode and I listened and spoke with the person and his use and praise of the unit for a good 20 minutes, before purchase… He told me it had been purchased locally from a well known retailer and his email receipt was all packed away in boxes’, ready for his removal!           So I get it home and try and find a serial No:?… No where to be found, so I can’t register my product, also it’s missing and audio thingy?….Trying to set it up with WIFI 6 home network isn’t working, as it can find my SSID but wont register and I have no idea what the manufacturers password might be?...I’m in trouble !!…           It connects to my LG Smart TV via eARC and the Sonos cable provided but keeps swapping from “Internal Speakers to Sonos is now available?.. I want to add to this system slowly throughout the house in a small way .I.e. Bass and another speaker and will be

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joysboy
11 months ago
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GlennAContributor I
asked in Components and Architectural
Added Connect:Amp (S1) to existing system, cannot access Synology NAS

I have Play 3 (x2) and Play 1 working just fine. They access Synology NAS for my music folder. I added a Connect:Amp (ZP120) which feeds 2 outdoor speakers, but it’s access to the music folder is denied. Radio and Spotify work fine, just access to the NAS folders is the problem.I have rebooted the NAS (I have SMB1 and NTLMv1 checked), removed and readded the path to the NAS folders in the S1 app.I tried altering the config file (smb? via SSH and PuTTY) but when I typed in cd/etd/samba it said that the file could not be found.I can play the outside speakers from the NAS file, but I have to group it to either the Play 3 or the Play 1.I cannot figure out if it is the Sonos unit or the NAS.Any ideas?Glenn

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11 months ago
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Mateusz180293Contributor I
posted in Components and Architectural
best location for my kitchen/ living room

Hello everyone, i got a questions, just about to buying set of 4 sonos celling speakers. I am confused with the locations, anyone could help? Thanks 

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Stanley_4
11 months ago
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HockContributor I
posted in Advanced setups
split s1/s2 system

I recently split my system after adding an arc sound bar.when I launch the s2 app I will intermittently receive an error that there are incompatible products and asks me to upgrade or setup a new system. If I close and reopen s2 app it will usually work normally. Sometimes I will have to close and reopen multiple times. S1 system works fine.

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Stanley_4
11 months ago
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ChoupixTrending Lyricist I
posted in Speakers
big sub or 2 mini sub

I have 1 arc 2 era 300According to you it would be preferable to put 2 mini sub or 1 suband is it possible to configure 2 mini ?( my piece mesure 40 m2  and  ceiling height 3 mètres)jp  

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Stanley_4
11 months ago
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PGENYCContributor I
asked in Home theater
Surround sound

Greetings world.  I have an arc.  And just added 2 era 100s and wanted to work them as surround.  They work great by themselves. But when hooked up as surround speakers they sound OK then start this in and out sound (kind of like a speaker stutter). I reset them up as surround 2x. Nothing changed.  Happens with both speakers.  Any ideas? 

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Stanley_4
11 months ago
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RetrisContributor I
asked in Speakers
Are there any line in adapter alternatives apart from the one Sonos provides?

Can’t currently get my hands on the adapter that sonos sells separately. Was wondering if anyone has found an alternative. Thanks 

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I
11 months ago
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tabbottContributor I
asked in Speakers
Adding sonos speakers to an existing system

I have two Play 1 speakers I bought several years ago.  I want to add 2 new speakers to the setup.  Can I run all 4 speakers on the app? 

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jgatie
11 months ago
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Bi_biContributor I
asked in Controllers and Music services
Problem with logging to Sonos app.

Hi I am having problem to log to my app account with Android,( pixel 7 )  ..I tried all restarted app  and reinstall app restarted my WiFi router and I even disconnected my speaker Symfonik IKEA . I don't have VPN on my phone.  

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Airgetlam
11 months ago
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JanCZContributor I
asked in Speakers
TuneIn pauses for 10s during playing each song

Hello.When playing radios through TuneIn app, in almost every song, there's a 10s pause and TuneIn commercial is thrown in. Just the voice says: TuneIn, and the song carries away.Any help how to remove it?Thanks.

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Airgetlam
11 months ago
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sonny1956Contributor I
asked in Components and Architectural
Connect: Amp To Apple TV

Hi, I have an old Sonos Connect: Amp that I have a couple of bookshelf speakers connected to. I also have a Sonos Bridge.  Can I somehow play my Apple TV 4K audio through the speakers?  This would have to be over wifi. This Connect: Amp does not have HDMI.If so, can somebody point me to instructions on how to set this up?  I cannot find any information on this.Thanks.Sonny

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11 months ago
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AtomicdadaContributor I
posted in Home theater
Sonos ARC 5.1 with BenQ W4000i

Hello there,I’m having diifculties choosing Sonos with my video projector BenQ w4000i.I’m reading incompatibilities. I’d like to connect them through the Sonos ARC.Anyone have had problems dealing with sonos and video projector ?Thanks a lot

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Ken_Griffiths
11 months ago
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sudeshsnContributor I
posted in Home theater
Dolby Atmos on Sonos Arc with Sub

I have a setup with Arc connected to Samsung TV (2022 model Q80B)  through HDMI eArc plus a Sub. Dolby Atmos is enabled on the TV. When playing Atmos content from Amazon Prime, Sonos app says it is Dolby Multichannel PCM 5.1. Shouldn’t I be seeing Dolby Atmos?

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11 months ago
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corvin123Contributor I
asked in Home theater
Connection of a playbar, speakers and bass

HI.I have a old Sonos playbar, 4 speakers and a bass. The playbar has 2 ethernet ports and another input (don’t know what it’s called)What would be the easiest way to set it up and get it all running together?And how do i do it?Thank you.

10544
Ken_Griffiths
11 months ago
Robert100
Robert100Contributor I
posted in Home theater
Beam Audio Cuts out over ARC

Hi - experiencing audio switching between my ARC connected LG TV and my Beam. Beam cuts out, and TV speakers cut in for a few seconds every now and then. this has persisted across updates, changed cables, power cycling etc. I have a diagnostics dump 1001779540 which I took seconds after it happened last. Many thanks, Robert.

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M
11 months ago
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RemmiContributor I
asked in Speakers
Sonos Play 5 Gen 1 repairs

I have a Play 5 Gen 1, dead no Led’s. I have opened the the device and removed the PCB, the  Bridge rectifier, fuse and 2 large cap all tested fine and the caps have an acceptable ESR which appears to be a common problem with other Play 5 posts I have read.  I have no 12 or 24v supply and the SMPS is pulsing and I therefore believe that this my issue, I have also removed and tested both the Mosfet and the Dual Diode but both are fine but did found a direct short on Cap C27850 which I damaged when removing but the short across the pads remains so it not a shorted cap…..does anyone have the values of this cap as I can't measure it now and could you offer any advice regarding this fault?I have 326v at the two large caps C27866 & C27848A Pulsing voltage of 10 - 17v at the 100uf 25v cap C2754 At 2QS02GPin 7 Pulsing voltage od 0 - 6.4vPin 5 Pulsing Voltage of 4.3 - 4.4vRegardsDavid Moderation Edit: Combined two postsI’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70

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Jamie A
11 months ago
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SpewdogContributor II
asked in Home theater
audio dropouts playbar system

Since upgrading to 15.10 getting audio dropouts on playbar+sub+play one surrounds.  This is on tv audio, however it has been dropping in and out when grouping with other devices also, these are far more severe drops where audio will not play for ten seconds then it will join again.  have taken diagnostics of tv audio issues1987513514 also to note, can have the audio issues replicated by pressing volume up or volume down on remote/iOS app 

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Corry P
11 months ago
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