Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27718 Topics
J
JPR_Project1Contributor II
posted in Controllers and Music services
New phone and I can't install SONOS S2.

Hello, I’m French.I've just bought a new SAMSUNG A23 5G phone. I downloaded the SONOS S2 application from the Play Store.  I click on "Add to an existing system". It tells me: "Connect this mobile device to the Wi-FI network to continue." OK....and nothing happens. But I'm connected to WIFI.How do I proceed?Thanks for your answer. 

1565
ratty
11 months ago
T
Tlman46Contributor I
asked in Controllers and Music services
Deleting a station from My Sonos Stations

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

3651
Sotiris C.
11 months ago
F
felixnwContributor I
posted in Components and Architectural
Sending any Audio output to sonos Android app

I just set up my Sonos system and I am not sure if the following is correct: it is **not** possible to send output from any Android app to Sonos app to have it outputed through the Sonos speaker?Take the YouTube app (not YouTube music)as an example. Is my understanding correct that it is not possible to use the app and listen to it's content on the Sonos speakers (at least not out of the box)? If it is correct am I the only one thinking this is somewhat fraud? There are endless apps which have audio output and Sonos decides that only a few dozens are worth being used (as they are supported as services in the app)?

20166
melvimbe
11 months ago
P
palcoukContributor II
asked in Home theater
Beam Gen2 Intermittent ARC

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

1425
P
11 months ago
W
WrnhfxContributor I
asked in Home theater
intermittent sound drops Beam Gen2

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

2667
W
11 months ago
benmitchell
benmitchellAvid Contributor I
asked in Home theater
sound bar options

I am having trouble with the sound of my new TV hooked up to an Apple TV. I am using the TV speakers and all the apps are at different volumes. Does Sonos offer something that would help out for this problem?

201
N
11 months ago
C
cwc2Contributor I
asked in Advanced setups
Two homes, two networks, S1 and S2 apps necc in BOTH - HOW??!!

Sonos support has not been able to assist in over 2 hours and 3 calls… I have 2 houses and spend half the year in each. Obviously, 2 separate networks. In one (let’s call it ‘A house’), all the devices work on an S2 iphone app. In the other (‘B house’) I have a ‘Connect’ that I believe works only on the S1 app. But now I foolishly bought another Five speaker for my spouse in the B house and it turns out to only work on the S2 app - which is being used for the other house setup…. She is tweaking. Is there any way to make this work?  Do I have to get a new spouse? Do I have to delete the S2 app and set things up again each time I go to the other house? Will that even work? ANY IDEAS???

1251
Ken_Griffiths
11 months ago
G
gdarochContributor I
asked in Home theater
Beam 2 > TV LG C2 > PC - Sound stops working

Hi, I have a Beam 2 soundbar with two Sonos One connected to a LG C2 tv and the tv connected to my PC. My problem is that every couple of minutes (sometimes more sometimes less) the sound stops working for a few seconds.Has anyone had a similar problem?I have tried various things like using the pc in 5.1, 7.1, dolby atmos mode. But the problem continues. The PC has a RTX 3080 and I'm using a HDMI 2.1 cable. The Beam 2 is connected to the HDMI eARC and the TV is in pass through mode.Thanks for help

60010
G
11 months ago
B
barto63Contributor I
asked in Speakers
What to do with my Sonos %'s

I have a home theater set up that currently has an Arc ar the main sound bar, a sub and 2 one speakers for surrounds.  In my bed room I have a Ray with no surrounds.  I have 2 Sonos 5’s that are pretty expensive but I dont use them in my bedroom where they currently are located.  If I moved them into the living room with the Arc and the Sub could I create a room that would include the 5’s and the sub without messing with the home theater set up?

487
Stanley_4
11 months ago
V
vamsi289Contributor I
asked in Components and Architectural
Best Fit for a TheaterRoom Setup

I am trying to setup my Theater room where my 98% of usage will be of watching movies and rather than going with a traditional setup wondering if i could do away with Sonos Arch + Sub + anything else (I am looking for surround sound more than Atmos) as most of the streaming services only support surround sound for now.Planning to setup a Screen size of 135 - 150 in Projector screen Will I need a AC Receiver If i have to use a sonos with a Epson 3800/4400/5050B ?My room is going to be a closed room with dimensions 14 x 19 x 11.Will Sonos Arc and Sub version 3 work with this size of a room ?

702
Stanley_4
11 months ago
S
Stevebruce1Contributor I
asked in Controllers and Music services
Gen 1 Play 5

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

12093
S
11 months ago
D
dtmsContributor I
asked in Portable speakers
Registered Sonos product missing from account System list.

Registered Sonos Roam absent from system list. Unable to locate missing Roam. Why would my registered product be missing from account?

3236
D
11 months ago
M
Mark AllinContributor I
asked in Components and Architectural
Do I need boost anymore?

I have a multi room system. We have Play 3/5 and 1 throughout the house.  We use a Boost to connect to the Wi-Fi router as it is not close to any speakers.  But it is becoming unstable it seems.  Is there a better option for connecting to the WiFi? Thanks

5053
ratty
11 months ago
B
BullDawgJoeContributor I
asked in Portable speakers
Battery Life for a Move 2

I am experiencing a short battery life with new Move 2. I get roughly 6 hours between charges.  Using halo charger that came with the unit. Any suggestions as to what I could be doing wrong?

1801
G
11 months ago
J
JLoveContributor I
posted in Speakers
How to connect my pair era 300 to apple tv?

Ayuda. ¿Cómo conectar mi par era 300 a mi Apple TV?

3194
J
11 months ago
G
ggbourneContributor I
posted in Home theater
Apple TV 4K, HD Fury Arcana, Beam Gen2 and CEC

I have an Apple TV 4K (latest), connected to a Beam Gen2 and Sub Mini, and a very old Panasonic HD TV.The TV lacks ARC so I use an HDFury Arcana 4K. Apple TV to Arcana, which splits to the Beam and the TV.When I added the Arcana I found that the CEC volume control on the Apple TV now worked, and controlled the Beam. Great.Until this morning.First, the Sub Mini decided to disconnect itself. Reconnecting that meant essentially resetting the entire system, eventually a factory reset and starting again on both the Beam and the Sub.During that process the CEC connection to Apple TV was lost. No amount of resetting / rebooting has got it back. I’ve completely reset the Apple TV, unplugged/plugged, reset the Arcana. No joy.Any help would be much appreciated.

1883
G
11 months ago
C
craigsedContributor I
posted in Advanced setups
Audio dropping out on Play 5 Gen 1

I have had a Sonos setup for many years now and have regularly had an issue with audio dropouts for my Play 5 (labelled ‘Downstairs’), which is the only speaker located on the lower floor - separated by a concrete slab from the upper floor. I have a boost in the ceiling space that is connected via ethernet cable to the modem. The upstairs speakers (three Play 1’s) all work without ever missing a beat! To try and resolve the dropouts with the Play 5 downstairs, I recently had an electrician run a cable down to the lower level and that connects to an old Bridge I had used previously (via a switch that is only used for Sonos devices). It then SHOULD be connecting wirelessly to the Play 5 over less than 10 metres distance and with line of sight. Despite this the Play 5 still is occasionally dropping out. Here is what the network matrix is showing:Any direction on what the issue might be and what to do would be greatly appreciated :)

965
Stanley_4
11 months ago
S
scrContributor II
posted in Speakers
Unable to add tracks to queue error

I have +/- 1300 songs in my Liked songs in Spotify. When I attempt to add all these songs to my queue, Sonos encounters an error and fails to add them (unable to add tracks to queue).Adding smaller playlists to the queue is usually not a problem (even though it’s quite slow in general.Any idea what might be causing this issue? I have tried resetting my router, resetting my Boost, reinstalling the Sonos app… But didn’t find a solution so far.I have a diagnostics number: 335172069

1494
Stanley_4
11 months ago
E
exchgrTrending Lyricist I
asked in Home theater
Beam Gen 2 + One SL surrounds receiving Stereo PCM sends heavily artifacted audio to surrounds

I just recently bought a Beam Gen 2 and paired it with some One SLs for a 5.0 surround setup. I notice that when I play stereo PCM content from my TV, such as an average YouTube video, it seems to send part of that to the surround speakers with all kinds of gnarly artifacts. To my ears, it sounds like a combination of low bits-per-sample causing quantization error, as well as heavy compression causing a sharp loss in quality. Is there a way to either force it to output full quality stereo to the surrounds, or automatically disable them when playing stereo content only? Or is this simply a bug somewhere in the signal chain?My setup is:Apple TV 4K (3rd gen, 2022) → HDMI → LG CX → HDMI eARC → Sonos Beam Gen 2 + 2x One SL as 5.0 surroundConfiguration:Apple TV:Audio Output: Receiver SpeakersAudio Format: Auto, Atmos Available (Change Format: Off)Audio Mode: AutoLG CX:Sound Out: HDMI ARCHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: onI submitted diagnostic 1294296816

2567
Stanley_4
11 months ago
W
WorldHQContributor I
asked in Controllers and Music services
Experiencing sudden, heart stopping short volume blast

System: Arc, 2 beams (Gen2)on additional TVs, 2 ERA 300, 2 ERA 100, Play 1, Sub (Gen2)Volume blast for a second or two, Sonos System goes dead then restarts in 30-45 seconds at set volume. Scares the * out of any listeners. Any suggestions?Thank you  

898
Stanley_4
11 months ago
T
Tim8aBugTrending Lyricist I
posted in Home theater
not the 1st time they’ve lost their way

everytime my Bell router updates itself my Sonos speakers lose their connection and it becomes another frickin’ 30 minute drama.wired speakers work.  I love some things about these speakers but when they lose their connection, I don’t know how my wife is ever going to live without me.Better off with an amp and some wired speakers.   

21210
T
11 months ago
A
Ade CContributor I
asked in Speakers
Thinking of buying ERA 100 - questions before doing so

Buying an ERA 100 - will I be able to pair it with my existing Sonos ONE SL in a different room? We already have an Apple music subscription and presume we won’t need to take a second subscription when buying this speaker

1862
jgatie
11 months ago
B
BaptisteEHContributor I
asked in Advanced setups
Possible to route line in to line out on Sonos Port ??

Hi, I would like to know if the sonos app allows me to route the signal send in line in to the line out with the delay indeed by Sonos ? To use it on my analog system syncronised with my Sonos One SL.Signal delayed on the analog system and processed on the Sonos SL = Syncro.

781
Sotiris C.
11 months ago
M
MotherGooseContributor I
asked in Speakers
One SL - S1/S2......(stay with me!!)

So, i’ve read most of the threads regarding the One SL and how it’s “now” an S2 app only device. I can also see the old(er) threads where it “use to be” an S1 app **OR** S2 app device……Question is….what’s stopping it from being added to S1?? Firmware?? or the app itself??Asking because i already have a One SL on the S1 app from a few years ago (along with ZP100’s, ZP80’s & S5’s from many years ago!!).I realise if I buy a new One SL then it won’t add to the S1 app and I’ll need to setup a different account and run the new One SL on it’s own...BUT…..what if i purchase a 2nd hand/used One SL where the existing owner is ALREADY using it on the S1 app??? They remove it from their S1 system and sell it to me and I then add it to my S1 system - would that work??? Anyone tried this?? Many thanks.

3608
M
11 months ago
J
Joseph11Contributor I
asked in Home theater
playbar

Hey all so I’m currently running a Sonos player with 2 Sonos one speakers and the sub. I have a Samsung QA75Q60 tv. I’ve had my tv and system set up for years no issue. Recently I moved and reset it all up but I also got foxtel, it worked no real big issues at the start, but now it’s like the IR isn’t working anymore I’ve tried resetting the remot several times it’ll work then stop again. My couch is only about 3.5m away from the set up so I can see why it’s stopped working.

2522
J
11 months ago
Terms & ConditionsCookie settings