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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27721 Topics
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skoda9635Contributor I
asked in Home theater
Beam (Gen 2) + Ikea Symfonisk + Chromecast with Google TV + Hisense TV = No longer 5.1?

Hi,I own the set mentioned above (not sure about the model of a TV but I know it can support 5.1 and Atmos as well, the TV is pretty new-a year or two max three old). I had it working for the past year.Something probably changed in my setup and 5.1 no longer works correctly, when streaming Netflix, or using any other app with 5.1/Atmos. I don’t know what or why.When using not 5.1 apps, like YouTube, I used to be able to get all surrounds to play on the same volume as my main Beam, now I am not able to do it, even though I play with volumes and settings in the app.Now my surrounds make broken sound, similiar to what is supposed to play and it’s much quieter (like 90% queiter) than Beam.Surrounds work as supposed, when playing Xbox on the same TV (with 5.1 as well). TV set to pass through all the time, Google Chromecast as well. Something is off and I can’t find what.Many thanks for your help.

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11 months ago
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Samus_81Contributor I
asked in Speakers
same speakers on separate systems

I have a Beam (gen 1) and two play:1’s running on S2. I have acquired a connect (gen 1), which obviously only works on S1. The reason I got a connect is to integrate a vinyl player into the system. I was mis sold the connect on eBay by someone claiming it was S2 compatible, but alas upon receiving it, it is the older generation.My question is; I know I can operate two separate systems on the same network, but can I split the same speakers across the two systems? For example; run the beam and play 1’s on s2 as my home theatre set up, but then use the same pair of play 1’s with the connect on s1, as speakers for the vinyl?thanks 

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11 months ago
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mikeg1Contributor I
asked in Home theater
A Beam and Two Era 100's for Theatre and Streaming Music

Hello, I’ve been reading and it sounds like this is possible, but I want to double-check. In a condo where living and dining rooms are essentially one large space, I have a Beam wired to my Samsung smart TV in the “Living Room” and two new Era 100’s in a stereo pair assigned to the “Dining Room” in Sonos.I can stream music via AirPlay to the Living Room or Dining Room and group them. But now I’d like to try adding the Era 100’s to the Beam as surrounds.Is this dual purpose setup possible? (From what I’ve read it should be.) Will the surrounds introduce delay to the TV audio? Is it better to keep them separate and use different speakers as surrounds?I also have a Sonos One gen 2 and Sonos One SL stereo pair in the bedroom, but that’s a separate room.

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11 months ago
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Dougfish07Contributor I
asked in Speakers
connections

How can I connect two phones to my sonos speakers?

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11 months ago
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Tom JContributor I
posted in Controllers and Music services
Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

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Jamie A
11 months ago
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CarleenkramerContributor I
asked in Speakers
speakers

I upgraded my eero system to an eero 6 mesh system that I need to use to get music through my old, brick building.  I have 9 Sonos speakers 7 are all playing one thing, 2 won’t play - or if they play it shuts the others off.  They all used to work together - now they do not.Suggestions?  I’ve tried everything!

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Jamie A
11 months ago
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jclin10Contributor III
asked in Speakers
Sonos Chime - sometimes I get the chime instead of the playlist that I’ve scheduled with the alarm

Sometimes I get the Sonos chime instead of the Spotify playlist that I’ve scheduled with the alarm. How do I fix this? 

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Airgetlam
11 months ago
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Lex1124Contributor I
asked in Home theater
Era 300 front speaker

When are you going to enable the front speaker for the ERA 300 when used as surrounds?

1534
jonmichael
11 months ago
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Jonnydrama32Avid Contributor I
posted in Speakers
Playbar skipping persists

I am continuing to have issues with my Playbar, which is part of a surround system with 2 Play:1s. I previously had a google mesh network and changed it to Eero thinking it would get better, it didn’t. I thought the issue might be it trying to play across multiple rooms, but it’s cutting out while only playing in one room. I’ve previously disconnected the surrounds, which work fine on their own, but the Playbar will still skip on its own in this room. I moved the Playbar to a different room of my house and didn’t hear skipping, but that could just be because it’s intermittent. This wasn’t a great test because I do remember this specific Playbar skipping when I had it hooked up in another room about a year ago.None of this makes sense since the Playbar has a perfect internet connection and all other speakers in the house have no issues. It’s also only a 1400 sq ft house with three mesh WiFi hubs (one for each floor). At this point, is it possible I just have a bad Playbar? I can see the

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Jamie A
11 months ago
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Jonnydrama32Avid Contributor I
posted in Speakers
Nothing fixes intermittent cutting out

I read many threads on here about issues when various Sonos groups/speakers are played simultaneously. Everyone always says “it’s the network.” I had an older google mesh system putting out 100mb DL speeds and 10mb UL with a latency of about 25. Alas, because I listened to the people here, I bought a WiFi 6 eero mesh network thinking the community knew something I did not. The internet speeds went up to 250mb dl/10UL and 21 latency. But the problem didn’t go away. None of my other devices in the house have any glitching issues. I can stream UHD TV with no stuttering, but somehow my Playbar and two play:1s surrounds can’t keep a music signal going. I am at a loss and have spent so much money and time trying to fix this. I know people say to try unplugging the the Playbar, but yesterday the power in my house went out so all the Sonos devices automatically restarted.  What could possibly be left?

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Jamie A
11 months ago
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HelenCContributor I
asked in Speakers
connecting gen 1 play 5 and gen 1 play 1 to new router

We’d been noticing for a few months that we’d go to use our Dinis speakers and on our app on either phone… some features were greyed out meaning Dinis would nt work. This was intermittent though. Then we got a new bt router and we can’t connect up the play 5 or 1…it gets as far as asking for password after it’s done tge chime but then no matter if I put in my wireless password /key or the admin password for hub manager or my sonos password … none will work and it just says can’t connect I know classed as old now but it seems to be crazy to have to replace these as when working sound great! can anyone help please?   

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Jamie A
11 months ago
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shmishContributor II
asked in Components and Architectural
remove s1 devices

I have an s1 system with two connect amps. I just purchased a move 2. My understanding is that I need to remove the s1 devices first, using the s1 app. Support docs say to go to settings - system tools - remove products. This option does not exist on either my android or iPad s1 apps.  When I open the Sonos app (the newer one) I get stuck in an endless loop of trying to connect to my s1 products.Any ideas on what to do?edit: sorry, I just read that I need to factory reset the s1 products.

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11 months ago
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Ves_UKTrending Lyricist I
asked in Home theater
Sonos beam gen 2 sound connectivity issues with Samsung QE55Q80

I am connected to sonos beam gen 2 and two sonos one speakers as surround. All works fine untill I turn off the TV and on again and then I don't get sound from my sonos. Only from my TV speakers. ARC is turned on on my TV settings and after diagnostics my TV can't find issues with the HDMI cable connect to sonos beam. When I change sources I can see sonos images on the TV but my remote control change the TV volumn not the sonos. Also on the mobile app i am changing to TV input and i am changing the volume up and down but it is not showing this changes on the TV screen and TV still play from it's speakers. After turn off beam gen 2 from power cable and connect again it connects automatically and all works fine untill I switch off the TV again. That happen when no other devices are connected to other HDMI ports. Any solutions? I changed 3 new HDMI cables so far and no difference  

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11 months ago
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ZaneleonContributor I
asked in Home theater
Optimal surround sound set up for offset rooms

Good evening,  I'm in the process of having a media wall installed and I have purchased 2 x era100, 1 x mini sub and 1 x 2nd gen  beam. Now my question is, is there an optimal way to set these up? bearing in mind my room or the layout to use better term will be offset. Let me add some texture.  Double doors central lead in to a long narrow-ish room. (6mtr x 3mtr). Straight in front of these double doors will be the centre of the media wall. The media wall will be 2.4mtr in width. Here comes the issue (Or hopefully no issue if you kind folk can advise me). I have an L shaped sofa to the left of the double doors facing the media wall. Then a snuggle chair to the right of the doors facing media wall. My natural first instinct is to wall mount the era100 to either side of the double doors with the beam under the tv and mini sun to one side of that.  I would appreciate any help on this.  Thanks  

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11 months ago
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mktttContributor I
posted in Components and Architectural
Connecting old turntable - Technics SL-1200MK2

My husband recently purchased a Sonos system -- ARC, sub Gen 3 and Era 300 speakers.  He has an old turntable that he wants to connect to it and I would like to get him the equipment needed to do so for Christmas, but i have no idea what is needed.The turntable is a Technics SL-1200MK2.  I think a preamp is needed?  Anything else?  What preamp would you recommend?

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buzz
11 months ago
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Ml100Contributor I
asked in Home theater
Looking for tv surround sound

I have an Arc connected to my tv, along with a Sub and 2 Era 100s. The sound is very good when I’m playing music over AirPlay, through all of the speakers. When I’m playing tv sound, the only speaker playing sound is the Arc. Nothing from the Era 100s. What did I do wrong?

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jgatie
11 months ago
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mickrideContributor I
asked in Portable speakers
Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

1243
Stanley_4
11 months ago
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Grichele
asked in Speakers
RCA connection Pro-Ject t1sb to 5

I can’t seem to get a simple answer from Customer service in my allotted time to speak to them. (Lunch break) I just received both the above ordered as a bundle. Came with a sweet RCA cable and no way to connect to the 5! I think it should be a Y connector of sorts. Any recs? (Why did they not suggest one as an add on for a 998 dollar purchase is beyond me!!)thanks!!  

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11 months ago
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StphContributor I
asked in Speakers
Era 300

I have the newest version of the Beam, the sub mini and 2 era 100’s. Is it worth it to add 2 era 300’s?

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Stanley_4
11 months ago
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CboContributor I
asked in Components and Architectural
Sonos speakers falling offline using spotify

Hello, I have multiple Sonos SL speakers and a Sonos Five speaker (All hardwired). I am experiencing them falling offline randomly when listening to Spotify Premium. I notice the speaker will no longer show in the “Connect to device” list. I then reboot and the speaker shows up again. Any ideas? Please note I have replaced the router and switch with no change. Thank you in advance for any pointers. 

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11 months ago
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Contrarian33Avid Contributor I
posted in Home theater
Sub or no Sub Decision

I just got the Arc installed in my 16’ x 17’ media room. I’m happy with the purchase but it’s not as full a sound as I was hoping for. Trying to decide whether to add the Sub … or try (2) Era 100 speakers for surround sound.Curious if others have tried Arc + 2 Era 100 without the Sub in a TV room and what your thoughts are on sound depth/fullness for TV and movies.

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11 months ago
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AFlan22Contributor I
posted in Portable speakers
Dead horse I mean dead roam

Seems to be a common discussion on this topic. Less than 2 years old and my roam is dead. Tried all the tricks and tips from support and still dead. Here is 30% off thanks bye from support. How are they still standing behind this and selling this thing with all the known problems? Its a great speaker when working. Really don't want to buy another one because I'm afraid of being in the same boat again. Is it really worth paying $200+ for the move? Seems like there should be a better option.

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11 months ago
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barto63Contributor I
posted in Speakers
sonos 5 stereo pair with a sub mini

Is it worth it to add a sub mini to a stereo pair of Sonos 5’s?

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AjTrek1
11 months ago
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maxxatomContributor I
asked in Components and Architectural
Connecting CD players to Era 300

Hi all,I feel like I am going crazy so I am reaching out for some help from kind internet strangers.I recently purchased an Era 300 which I have been using to play records via bluetooth. This has been a pretty flawless experience so I decided to get a small bluetooth cd player as well. However, after trying three separate cd players I have had zero luck getting the 300 to play music from them. Each device will successfully connect and show up in the sonos app as connected under the bluetooth menu, but once they connect no music actually plays. All three CD players work with other smaller bluetooth speakers I have lying around the house so I don't think they are the issue. I know the bluetooth on the 300 works because of my record player, but there seems to be a specific issue of playing CDs over bluetooth and I am not smart enough to figure out the issue.Is this an issue anyone else has heard about? Am I missing something obvious? Any insight would be greatly appreciated.

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Ken_Griffiths
11 months ago
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WillWillWillContributor I
posted in Speakers
Dilemma in choosing Sonos components

Hi - to make this complex question simple to read I am being direct with my dilemma.I have two priorities.the best hifi sound I can get for the money enhanced tv/moviesAverage size room 55” LG C1 tv (terrible sound) Bluetooth Surround Ready Simplink (HDMI CEC) Currently have a traditional stereo component system I want to get rid of, Nothing great Turntable music importantAfter countless hours of Sonos research but never having heard anything in person, I am pondering the following options:two Era 300s - the comments I’ve read make me wonder if these would suffice without a soundbar. Beam 2 AND sub mini AND two Era 100s - Since the 100s are not dolby atmos would the soundbar give me all the enhanced tv sound I might like? Beam 2 AND two Era 300s - Do the Era 300s make the soundbar redundant?Your thoughts are very much appreciated.-Will 

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11 months ago
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