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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27733 Topics
Juan In 7.8 Billion
Juan In 7.8 BillionAvid Contributor I
posted in Controllers and Music services
Sonos to End MP3 Playback on Android Devices

Hello Sonos Community,I just read this notice from Sonos and can't believe this is not being fixed.https://support.sonos.com/en-us/article/play-music-stored-on-your-android-deviceSonos is basically removing the ability (May 23, 2023) for us to stream MP3s stored on our Android phones over WiFi to our Sonos products.I have 1000s of tracks on my phone and many are rare recordings that are not available on any streaming service. The work-arounds they have are garbage. Load my MP3s to a NAS. One is to use Bluetooth. I didn't buy my Sonos system to stream using that horrible protocol. Please contact Sonos and let them know that this is unacceptable and that we need to keep the "On This Mobile Device" functionality for Android. This is a loss of a very important function.Thank you,JL

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jgatie
11 months ago
stek
stekTrending Lyricist I
asked in Speakers
stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

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Ken_Griffiths
11 months ago
A
AadneContributor I
asked in Home theater
Sonos beam rarely detects TV and 4/5 times won't play TV sound.

I have a setup with a chromecast for casting, a Philips TV (Will find model number if necessay) and a Sonos Beam (gen 1) to use for the TV. As mentioned in the title, 4/5 times the beam just won’t play any sound, and we have to turn the TV off and on again, reconnect to the chromecast and start streaming again, hoping it will work. There are no correlation between the times it works and not, and we do manually set the beam to the TV input every time before turning it on.The HDMI is connected the the ARC-output, we have tested all the settings for autodetection on the TV (Philips Easylink automatic and manual, and TV speakers on/off) without luck. All the software on both the TV, chromecast and sonos are up to date.Has anyone encountered the same or similar issues, and know a fix for this? I suspect it might be something with the chromecast, but haven’t found any settings to try out here.. It is very frustrating having to use up to 10 minutes just to get the audio to work, and we often

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A
11 months ago
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davidhaerleContributor I
asked in Home theater
Benefits of two Subs (Gen 3)

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

2441
G
11 months ago
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Robyn4999Contributor I
asked in Home theater
random loud pops and reduced volume after updating to newest firmware 15.11

Hello,im still getting random loud pops followed by very little volume on my Arc after updating to newest firmware 15.11 that was supposed to fix it.My diagnostic code is 495328792

2002
Airgetlam
11 months ago
C
CalienteContributor I
asked in Home theater
New to Sonos- Home Theater Question

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

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G
11 months ago
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MelSContributor I
asked in Controllers and Music services
Music service missing

Planet Radio isn't available today and when I try to access the service Sonos gives a message that it's not available in my country.  Nothing has changed with my connection at home.  Any ideas?

1546
M
11 months ago
M
Mat369Contributor II
asked in Home theater
sonos arc

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.I’ve tried switching on and off, unplugging and also changing HDMI cable.

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M
11 months ago
F
FimsContributor I
asked in Controllers and Music services
Rayo

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

3694
F
11 months ago
V
VinneyboyContributor I
asked in Controllers and Music services
Planet Radio streaming service

My question is, where has Planet radio gone. Music wouldn’t play this morning and the service isn’t available in the app under add new. There was an update last night so not sure if this was connected but can’t see it on Sonos web either. Any suggestions please. Cheers Vin

942
V
11 months ago
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Walter ferroContributor I
posted in Speakers
no puedo emparejar dos sonos five en stereo

No puedo emparejar dos sonos five en modo stereo

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Airgetlam
11 months ago
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badum_tshhhContributor I
asked in Speakers
New router, 2 x play 3 and 1 x playbar don't work

Hi all.Hopefully someone who has been through this can help. BT router needed to be replaced so have a new SSID/password.Since then neither of the play 3s nor the playbar have worked wirelessly via the Sonos App.I managed to get 1 play3 working when hardwired but could not then get the other speakers connected. As soon as the cable was removed, it stopped working.The playbar works when connect to TV via optical, but no wireless streaming.I’ve been through the set up process multiple times, factory reset all speakers, followed the steps in the app etc. but I’ve got nowhere.I’m not unfamiliar to the world of tech but this has got me borderline raging. Can anyone help me? Where am I going wrong with all of this.I feel like the best thing would be for the system to be completely removed from my account, for the speakers to be factory reset and for it all to be done fresh. Is this possible?Ta

1046
106rallye
11 months ago
A
AdrianLuvdupContributor I
asked in Home theater
Is it possible to get any sort of blu ray surround sound from Beam Gen 2 without eARC?

Hi, I have a 4 Samsung 4k TV with ARC but not eARC, a Beam Gen 1 and 2 Symphonisk speakers I use for surround. I have been getting surround sound when playing blu rays by using an old Samsung blu ray player set so that it re-encoded original audio to Dolby Digital.If this player has to be replaced (and it is ten years old now) would current blu ray player on the market that don’t re-encode original audio to Dolby Digital like the Samsung give me some sort of surround sound experience with the Sonos Beam Gen 1 or Gen 2 (which I would like to purchase) without needing an eARC input on my TV? Or would even the Beam Gen 2 only play blu rays in stereo without an eARC input or tby using he HD Fury 4k Arcana? I know I would need eARC or the HD Fury for Atmos but would there be an option for any other surround sound format from blu rays until I save up the extra £200 for one? Thanks in advance. 

1326
A
11 months ago
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AliballybeeContributor I
asked in Home theater
Unable to connect Beam to Router

Hi, just got a Beam 2 and it will not connect to Plusnet Hub 2, the app just keeps saying a factory reset is required. Can anyone help please?

29113
Corry P
11 months ago
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Dan187856Contributor I
asked in Controllers and Music services
How can you create internet radio streams now that TuneIn is no longer available for free?

Hi All, I have previously created some live radio streams in Sonos via the process described here, using the TuneIn service: https://support.sonos.com/en-us/article/add-an-internet-radio-station-to-sonos  However, I recently noticed that TuneIn is no longer available by default on my Sonos system, and I could add the new TuneIn, but it seems like it is for paid subscribers only? I was wondering if there is a new way to add internet radio streams?

18937
Corry P
11 months ago
B
bvh1958Avid Contributor I
asked in Components and Architectural
connect Connect to bose acoustic wave music system

Hello again, I have a Bose Acoustic Wave Radio/CD system and would like to use the speakers on the Bose with my Sonos 1 system. I have a Sonos1 Amp and have plugged the output to bose input, with no sound and tried sonos input to Bose input with no sound. I set the AMP up with the APP and can see the AMP in Sonos. any idea what I am doing wrong? 

8599
F
11 months ago
S
SleepyRobotTrending Lyricist III
asked in Controllers and Music services
Spotify heart (liked) icon missing?

Hi,Is it me or is the heart icon missing from the controller when you play a liked track from Spotify? I don't see it in the Android nor in the desktop controller anymore. 

645
Airgetlam
11 months ago
A
AcasContributor I
asked in Components and Architectural
Need Help with Remote Configuration and Network Issues for 13 Sonos Ports

Hello everyone,I'm currently facing a couple of challenges with 13 Sonos Ports and would greatly appreciate any advice or solutions you might have. Remote Configuration: I need to set up these Sonos Ports in a remote location, which is a 3-hour drive from my current location. I'm wondering if there's any way to configure them remotely. I have a Windows and Linux machine available at the site and an ESXi setup. Is there a method to perform the initial activation remotely without physically pressing the button on the devices OR without using the phone app (asking the client to press the button)? I have the codes on the back of the devices. Network Segmentation and Issues: In my last setup, I had to ensure that these Sonos Ports did not interact with each other. To achieve this, I created 13 separate VLANs on a Fortigate 81F, propagated them through Unifi USW Pro 48 PoE switches, and set up individual access points for each room on a U6 LR AP, each containing a single VLAN. Although it

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controlav
11 months ago
F
Fitzsi17Contributor I
asked in Speakers
connectivity

I recently added an Era 100 and an Era 300 to my system. It seems every day I need to reset them in order to see them on the app again. I have a port and 2 beams with no problems. Everything is on the 2.5GHz band other than the Era 300. It’s is on the 5G. Could this be a problem?

382
controlav
11 months ago
K
kha0SContributor I
asked in Home theater
Random beep from Beam and Arc

Hi. I’m getting random beep (similar to the beep when using Alexa) on both my systems from some time now. I can’t precise exactly when it started.It happens every couple of hours. Doesn’t matter if the Sonos is in use or not. And it happens both to my Beam and my Arc. I’ve submitted a diagnostic from my system: 1884089486

26418
Corry P
11 months ago
E
ErickuetContributor I
asked in Components and Architectural
Attaching Media Streamer to Sonos Amp

Is it possible to connect a Media Streamer such as an Eversolo DMP A-6 or A-8 to the Sonos Amp through the HDMI IN to play the music over the connected speakers on the AMP?

4086
ratty
11 months ago
U
User875016Contributor I
posted in Controllers and Music services
feature request: audible.in

Hi. Sonos doesn’t seem to support Audible.in - can I make this a feature request? There seems to be support for audible.com, audible.co.Uk, audible.de, audible.es and a couple of others only. Screenshot from S2 app attached. I have already linked my audible account to Sonos but my library is in audible.in and not in any of the above so the library in Sonos is empty.   

516
A
11 months ago
J
JuriJuriAvid Contributor I
asked in Home theater
TV group volume via remote TV controller issue

Hi Sonos, Could you please fix issue with volume control on Groups please? Now what I am referring to is that when I have Group created for living room with Arc + Sub Gen 3 and 2 Era 300 and two Ones when I control the volume via remote control the volume goes up only for the Arc+Sub and Era 300 the other speakers which are added in the group as well does not move volume as they should the same way as the first group. Now when I increase the volume via remote controller on TV this will break the whole setup completely and I need to go to my phone to increase the volume via phone for the other group which is the two Ones. Can you please fix this via update please that we can use only the TV remote control for the whole group when TV is playing?? Thank you. 

48415
Corry P
11 months ago
Q
QDCContributor I
asked in Speakers
unexpected error when setting up new system

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

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Ken_Griffiths
11 months ago
O
OJSContributor I
posted in Controllers and Music services
Sonos vil ikke spille noen radiokanaler

Sonos vil ikke spille noen radiokanaler har 1 generasjon Sonos med Play1 og Play5. Styrer Sonis med sonos-app S1 for 4 dager siden sluttet Nrk radioen å virke på alle sonos høyttalerne. Andre radiokanaler virker Spotify strømmetjeneste virker helt fint har slått av og på strøm på høyttalere slått av og på Strøm på internett router Melding når jeg prøver å spille nrk er: «kunne ikke spille NRK-låten er ikke korrekt kryptert»    

24118
M
11 months ago
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