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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27722 Topics
S
shenbergContributor I
asked in Portable speakers
Latency between Sonos Roam and MacBook when using Bluetooth

My Sonos Roam has a weird kind of latency when I connect it to my MacBook via bluetooth. The way it manifests is, whenever I play audio from my MacBook, (let’s say a YouTube video) the source video will freeze for a few seconds, then the video will begin and audio begins playing through the speaker. When I stop the source on my MacBook, the audio will continue to play through my Sonos Roam for a few seconds before stopping. And sometimes, the audio and video can even get out of sync which is very annoying and requires me to refresh the page. Does anyone know why this is happening? It seems like some kind of buffering that I’d like to disable if possible. Cheers

4904
Jamie A
11 months ago
Y
Ynwa1955Contributor I
posted in Speakers
Radio.net

I have listened to The Sound Radio Station on Sonos via Radio.net for a year or so but whilst the station is still visible it now won't play . However , going to the Radio.net website on a computer I can play the The Sound . Assuming it's something between Radio.net and Sonos but other stations still play as usual.  Any ideas please ?

30510
Corry P
11 months ago
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udp53Contributor I
asked in Speakers
era100 stereo pair

I have a pair of Era100’s in a stereo pair, playing music works to them without any issues. I also have a recently purchased LG C3 TV Set, which has a standard 3.5mm analog audio output which I have connected to one of the era100s via line in. This works but there is intermittent drop in/out periodically in the right channel/era100. I had a call with Sonos Support and they told me the line in on the era100’s does not support TVs only cd players or turntables. This seemed like an odd answer to me why should the analogue audio output from a TV be any different to a CD player or turntable?If this is indeed true what are my options to get the TV audio into the Sonos speakers. The main reason I actually want tv audio into Sonos is there is an xbox series x connected to the TV.Is my only option here to buy a soundar and then use the era100’s as surrounds?If that's the case can I get away with the ray connected to the optical port on the tv? Will this banish the issues I’m having with the rig

2443
Corry P
11 months ago
D
David16DAAvid Contributor I
posted in Speakers
I cannot link to my Sonos Account

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s  first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow.   Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile.   The new router is a Huawei MC801A 5G router.  I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment.   I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning.   After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up.  It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

56210
Corry P
11 months ago
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soulcat2001Contributor I
asked in Controllers and Music services
Music services missed on app

I have always used different music services within the application but today I realized that these have disappeared and if I try to add them I only find tune in and lastfm. I tried reinstalling but it didn't solve the problem. what should I do?

512
S
11 months ago
3
30700amContributor I
asked in Controllers and Music services
adding a new music service

network connection display when trying to add a new music service (Rayo)

371
Airgetlam
11 months ago
A
AnthonyDrewContributor I
asked in Speakers
symfonisk not recognized by s1 app

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

621
G
11 months ago
B
bill144Contributor I
asked in Speakers
Sound Distortion with my Playbar and AppleTV

I watch tv through my Apple TV and sound through Sonos Playbar. Getting an echo sound from the Playbar in all modes (AppleTV, YouTubeTV, and other streaming services). Never had this issue before and nothing has changed in my settings. I’ve tried many things and even called Sonos Support as well as Apple. No resolution. 

1704
buzz
11 months ago
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whyulittleContributor I
asked in Speakers
Chromecast - casting audio to Sonos One SL

I have a Dell monitor for my home office, with no in-built speakers, for which I recently added a Chromecast 4k with Google TV. Is it possible to cast the audio generated by Google TV, or apps such as You Tube or Netflix, to my Sonos One SL’s? Is there any other means of achieving this audio connectivity via Google Home or Google Assistant on my Android phone?

43213
Airgetlam
11 months ago
M
Mack49Contributor I
asked in Speakers
How to tune a pair of Era 100 speakers using Android?

I have a new pair of era 100 speakers. Using Android & Sonos 2, how do i tune these speakers ?

684
Stanley_4
11 months ago
H
HuddoContributor I
asked in Speakers
One SL keeps removing itself from my system

I’ve got a One SL speaker that keeps removing itself from my system. This happens a lot! So every week I’m having to reconnect the speaker from the start, by setting it all back up in the app.  I’ve got a Beam with 2 One SLs as surround sound and those don’t have this problem, likewise the Move and Roam I have are also fine.  It’s just this single One SL that is in another room that has the problem.  Has anyone else experienced this and had it fixed?

1063
Stanley_4
11 months ago
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GD10Contributor I
asked in Portable speakers
my Sonos roam won’t turn on, charge or reset after software update

After the app forced an update last week, my Sonos Roam is now useless just as the warranty has expired.  I can’t power it on, it doesn’t charge on the base charger, and when I plug it into the plug in charger, the orange light comes on but never goes off. I’ve tried the 12 second reset and nothing.  Any ideas?

4842
Stanley_4
11 months ago
C
Cheuk Ying ChanContributor I
asked in Controllers and Music services
Apple Music 3 Months promo

I have just purchase a Sonos Roam.After I set up the devise on the Sonos app but it didn’t have anything pop-up regarding to the apple music promo. I also checked my inbox on the app, there are nothing in my inbox. 

2992
G
11 months ago
S
streetsrulyContributor II
asked in Home theater
Altenative to soundbar

I have an ARC soundbar and and 2 x era 100’s rears.I listen to a lot of music from my couch, and whilst for movies, the arc+era100’s are amazing, for music it is less so.I really miss the wide stereo image from the front when listening to music.What are my options for replacing the ARC with some other brands speakers + amp whilst retaining sonos compatibility, whilst also retaining atmos capability?Can i use a Sonos Amp connected to a pair of passive speakers as fronts? what do i do about the center channel?

695
Stanley_4
11 months ago
Juan In 7.8 Billion
Juan In 7.8 BillionAvid Contributor I
posted in Controllers and Music services
Sonos to End MP3 Playback on Android Devices

Hello Sonos Community,I just read this notice from Sonos and can't believe this is not being fixed.https://support.sonos.com/en-us/article/play-music-stored-on-your-android-deviceSonos is basically removing the ability (May 23, 2023) for us to stream MP3s stored on our Android phones over WiFi to our Sonos products.I have 1000s of tracks on my phone and many are rare recordings that are not available on any streaming service. The work-arounds they have are garbage. Load my MP3s to a NAS. One is to use Bluetooth. I didn't buy my Sonos system to stream using that horrible protocol. Please contact Sonos and let them know that this is unacceptable and that we need to keep the "On This Mobile Device" functionality for Android. This is a loss of a very important function.Thank you,JL

7556
jgatie
11 months ago
stek
stekTrending Lyricist I
asked in Speakers
stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

311
Ken_Griffiths
11 months ago
A
AadneContributor I
asked in Home theater
Sonos beam rarely detects TV and 4/5 times won't play TV sound.

I have a setup with a chromecast for casting, a Philips TV (Will find model number if necessay) and a Sonos Beam (gen 1) to use for the TV. As mentioned in the title, 4/5 times the beam just won’t play any sound, and we have to turn the TV off and on again, reconnect to the chromecast and start streaming again, hoping it will work. There are no correlation between the times it works and not, and we do manually set the beam to the TV input every time before turning it on.The HDMI is connected the the ARC-output, we have tested all the settings for autodetection on the TV (Philips Easylink automatic and manual, and TV speakers on/off) without luck. All the software on both the TV, chromecast and sonos are up to date.Has anyone encountered the same or similar issues, and know a fix for this? I suspect it might be something with the chromecast, but haven’t found any settings to try out here.. It is very frustrating having to use up to 10 minutes just to get the audio to work, and we often

732
A
11 months ago
D
davidhaerleContributor I
asked in Home theater
Benefits of two Subs (Gen 3)

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

2441
G
11 months ago
R
Robyn4999Contributor I
asked in Home theater
random loud pops and reduced volume after updating to newest firmware 15.11

Hello,im still getting random loud pops followed by very little volume on my Arc after updating to newest firmware 15.11 that was supposed to fix it.My diagnostic code is 495328792

2002
Airgetlam
11 months ago
C
CalienteContributor I
asked in Home theater
New to Sonos- Home Theater Question

I would like to add a Sonos system to my Samsung Frame TV and would like to avoid using a soundbar. Would it be possible to use the Sonos Amp with two Sonos Era 100s and a Sonos Sub?  Are there any issues with the setup I have described?Thank you for your help! 

421
G
11 months ago
M
MelSContributor I
asked in Controllers and Music services
Music service missing

Planet Radio isn't available today and when I try to access the service Sonos gives a message that it's not available in my country.  Nothing has changed with my connection at home.  Any ideas?

1546
M
11 months ago
M
Mat369Contributor II
asked in Home theater
sonos arc

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.I’ve tried switching on and off, unplugging and also changing HDMI cable.

383
M
11 months ago
F
FimsContributor I
asked in Controllers and Music services
Rayo

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

3694
F
11 months ago
V
VinneyboyContributor I
asked in Controllers and Music services
Planet Radio streaming service

My question is, where has Planet radio gone. Music wouldn’t play this morning and the service isn’t available in the app under add new. There was an update last night so not sure if this was connected but can’t see it on Sonos web either. Any suggestions please. Cheers Vin

942
V
11 months ago
W
Walter ferroContributor I
posted in Speakers
no puedo emparejar dos sonos five en stereo

No puedo emparejar dos sonos five en modo stereo

172
Airgetlam
11 months ago
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