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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27717 Topics
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Riz513caContributor I
asked in Speakers
How do I add my Play 5 to an existing “Room” but still be able to use seperately if I want?

Hey Folks,  Sonos Newbie here. I have my living room set up with an Arc, two 1s and a sub. I later bought a Play 5 and set it up to play separately on my patio.  So I currently have: Living Room & Deck Speaker displaying separately in the App.  I’d like to add the Play 5 to my Living Room to be able to play the same music simultaneously in the Living Room and on the patio but still be able to use the 5 by itself when I want.  Any direction would be appreciated. Thank you all in advance for your help 😊👊🏽

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R
11 months ago
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James372Contributor I
asked in Portable speakers
wireless range extender

I am getting this error message……. Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. The SONOS One’s and Roam’s I have cannot be wired. Please help, I’m losing my patience having constant issues with a system I’ve spent over 2K on 😪

5362
Ken_Griffiths
11 months ago
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PetamssContributor I
asked in Controllers and Music services
using sonos with apple family with multiple IDs

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

5504
106rallye
11 months ago
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nekketsuuuContributor I
posted in Controllers and Music services
Access denied when playing YouTube Music

I added YouTube Music to my Sonos Android app (Sonos S2) today, but several problems happened. Especially, I cannot play music on a Sonos device from the app. I use Sonos Beam (Gen 2), and I enrolls YouTube Music Premium via YouTube Premium. Here is a list of problems I encountered:Problem 1: Sonos app only shows one playlist of mine. I can view several playlists on https://music.youtube.com/library/playlists, but Sonos app only shows one of them. Problem 2: When I try to play the playlist, the app shows an access denial error. To be precise, it shows “「xxx」を再生できません -アクセスは拒否されました” in Japanese. Problem 3: When searching songs of YouTube Music on Sonos app, it always shows no songs for all queries I tried. Both English queries and Japanese queires return nothing. Additional information:I can play music with Sonos app and Sonos Radio. Removing YouTube music from Sonos app and re-adding it does not resolve above issues. Restarting the app and Sonos Beam also does not work. I live in Japan,

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11 months ago
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DrhairContributor I
posted in Home theater
surround sound

I am wanting to get a nice surround sound set up. I’m thinking of getting the Arc, 2 Era 300 speakers, and a subwoofer. The living room I’ll be using the surround sound in is fairly small, about 10x20 ft size room. Is this set up overkill? Any other recommendations? Is SONOS a good choice?Thanks!

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Stanley_4
11 months ago
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Laurence5Contributor I
asked in Speakers
Sonos Play 5 Gen:2 will not connect to WiFi

I forgot to add the diagnostic information, its #1488866377

19757108
Stanley_4
11 months ago
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bopet002Contributor I
asked in Speakers
Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

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Stanley_4
11 months ago
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CF-TimContributor I
asked in Home theater
Sonos Amp for built in ceiling speakers Atmos only

Hello all,New here.  Here goes.  I am using the Arc, Sub, and Era 100 as rears.  I have two architectural ceiling speakers over my seating area that are currently unused. Is it possible to configure and use the Sonos Amp to power my overhead speakers for overhead sounds only (ie the helicopter)?  I’m not referring to using them as rear channels, rather only for dedicated overhead sound effects.Thanks

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Stanley_4
11 months ago
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aghelerContributor I
asked in Components and Architectural
Sonance In-ceiling Speakers - Should they sound like this??

I have a new pair of the Sonance Sonos in-ceiling speakers and a Sonos Amp and am about to do an install. Before I started cutting holes in my ceiling, on a table, I connected the Amp to the speakers as test. Best way to describe the sound is, it’s like the music is coming from my iPhone. It’s super flat with virtual no mid or low range.I double checked speaker wire connection and tried on two different amps, also listened individually to each speaker and both sound the same. Is something magical going to happen when they are in the ceiling and I use true play or is something wrong with these?

3956
Stanley_4
11 months ago
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MikeE67Chromatic Producer I
asked in Home theater
No sound from TV but music plays okay

Hi. Not been on the forum for a while and I think I had the same problem before but I forgot what I did! Just got home an hour ago and I wanted to watch some TV before going to bed and there's no sound from the TVHowever if I go into Amazon Music then whatever song I am playing works fine.I have tried both resetting my router and unplugging all Sonos products but it's still not working 😕  Any help would be very welcome.

8796
Airgetlam
11 months ago
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MarshallFContributor I
asked in Components and Architectural
Connecting AM/FM receiver to Port

I’ve hooked my new Port up to my old Scott receiver/amplifier and, thanks to the advice and wisdom of the community, I am able play CDs through the Port as well as use the “old” systems speakers with my Sonos speakers (Tape In/Tape Out/ Monitor).  But, I’d like to be able to play the AM/FM from my receiver through the Sonos system.  So far, this has eluded me.  Can anyone suggest any options?

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M
11 months ago
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Jonnys19882Contributor I
posted in Home theater
connecting 2 sonos ones to beam gen 2 with Vodafone

Hi all, first post.i have a bean gen 2 and 2 so one ones. I have been trying to connect the two ones as a surround pair, but am having difficulty. I have called Sonos and they are raising the case further but was wondering if anyone else had this issue. My beam is connected to the Vodafone pro hub router via Ethernet and seems fine, but both ones are not connected to the WiFi. If I connected the ones to the router with an Ethernet switch would this rectify the issue. It’s not ideal but reading on here it seems an issue with the Vodafone router?thanks in advance.

11310
Ken_Griffiths
11 months ago
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bryan554Contributor I
asked in Controllers and Music services
Specific streaming station not playing on S1/S2

Hello, I have both Sonos S1 and S2 apps and products. A couple of months ago 1 station, Chilltrax, stopped playing on both systems. I listen from MyTuner Radio, since TuneIn has gone to commercials for the free service. I have tried EVERYTHING or likely everything but 1 since it still will not play. Deleted it from favorites, resets, reboots, updates. I finally just gave up and listen to it on my laptop. I CAN get the station to play online, and from the MyTunerRadio website on my computer. It will simply not play on Sonos S1 or S2. Any ideas? I emailed both Sonos and Chilltrax, no answer. Thanks Sonos for not responding to a customer of 10 years. 

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B
11 months ago
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sdsddsgsdgsdgnb bdsdhygjhd-öloContributor I
posted in Controllers and Music services
Crappiest app in modern history

Except for the hardware on the speaker itself, this must be the crappiest system ever, Things that are  trivial on any other app/system becomes a nightmare on Sonos. Just to add a speaker and get it to work without a LAN cable (LAN cable?! Really!) is a f****** nightmare. Going through an eternal loop of find a new network, asking for microphone access (AGAIN! REALLY?!!!). Activating WLAN or deactivating WLAN and the reactivating it does nothing In I unplug this mf speaker its like groundhog day, all over again, same s***** guidelines, works as long there is a cable put in to it. Once I unplug the lan-cable, the crappy app cant find the speaker, the only thing that works is a factory reset and do it all over again.  Moderator Note: Modified in accordance with the Community Code of Conduct.

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controlav
11 months ago
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DomanoukContributor I
asked in Controllers and Music services
Impossible to find Deezer in the library

Hi, I don't find Deezer in the "library" : ajout service musique. I have only access to Tuneln and Last.fm.How can I connect Deezer with Sonos if Deezer is not listed? Kr Dominique 

241
controlav
11 months ago
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andykar21Contributor I
asked in Home theater
Surround Speakers connectivity issue

Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Arc is in wired connection. Everything was working fine until an electrical outage because of stormy weather. After that my Sonos Ones appear offline (most of the times the left Sonos One speaker). I’ve tried all the solutions that suggested in this forum (reboot router, unplug speakers etc.) sometimes the system was succesfully connected again but after some time the speakers go missing again.I’ve submited diagnostics from the sonos app with the number 1823992083Thank you,Andreas

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A
11 months ago
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GoteamtomTrending Lyricist I
posted in Controllers and Music services
Best user friendly sonos controller

Hi guys, sorry if this has been asked before and/or is a pointless question. But I'm looking for a user friendly device that can be wall mounted to control my sonos system I have sonos system covering my entire house, and we often host and have visitors. I'm getting fed up of handing my phone over, or asking people to download the app to control the music playing. Similarly, some of the speakers are out of reach so a simple task of changing the volume is effort! Therefore I want a wall mounted device that is can control my sonos system. Ideally a fairly user friendly one, as I don't want people to have to struggle to use it. Does such a thing exist? I also have hue lights all over, so if something can cover both systems that'd be a brucey bonus Thanks in advance

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11 months ago
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User82928Contributor I
posted in Controllers and Music services
Sonos controller on MacAir

Every time there is an update to the Sonos Controller on my MacAir it fails, despite updates to Mac OS as well.  The only suggestion I get from Support is to uninstall then reinstall.  Is anyone else experiencing this?  Is there a bigger problem or something in my setup?  Thoughts anyone. 

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Airgetlam
11 months ago
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Gate75Contributor I
asked in Portable speakers
jumelage

Peut-on jumeler move2 avec un sub Sonos?

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G
11 months ago
Truls Rogstad
Truls RogstadContributor I
asked in Home theater
Sonos beam HDMI ARC issues on samsung qled 65" port already in use

Hello there. new on the forum and have a question I am hoping you can answer, since we had a disappointing evening of unboxing our new Sonos Beam and Minisub. We have a samsung qled 65” Q90R. TV with a native samsung hub consisting of 4 hdmi ports and one optical, of which only hdmi port 3 is Arc. The hdmi arc port is already in use by the Cable Tv box which apparently also requires arc. I tried the using the hdmi to optical adapter with beam, connected it first to the TV Hub, then to the playstation console and finally to the Cable TV box. changed the sound settings to output auto or optical, depending on the options. In all cases the short samsung remote control does not control the Volume. is there available a splitter for hdmi arc, a multiport arc hub option or a firmwsre fix?

2434
Airgetlam
11 months ago
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shenbergContributor I
asked in Portable speakers
Latency between Sonos Roam and MacBook when using Bluetooth

My Sonos Roam has a weird kind of latency when I connect it to my MacBook via bluetooth. The way it manifests is, whenever I play audio from my MacBook, (let’s say a YouTube video) the source video will freeze for a few seconds, then the video will begin and audio begins playing through the speaker. When I stop the source on my MacBook, the audio will continue to play through my Sonos Roam for a few seconds before stopping. And sometimes, the audio and video can even get out of sync which is very annoying and requires me to refresh the page. Does anyone know why this is happening? It seems like some kind of buffering that I’d like to disable if possible. Cheers

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Jamie A
11 months ago
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Ynwa1955Contributor I
posted in Speakers
Radio.net

I have listened to The Sound Radio Station on Sonos via Radio.net for a year or so but whilst the station is still visible it now won't play . However , going to the Radio.net website on a computer I can play the The Sound . Assuming it's something between Radio.net and Sonos but other stations still play as usual.  Any ideas please ?

30510
Corry P
11 months ago
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udp53Contributor I
asked in Speakers
era100 stereo pair

I have a pair of Era100’s in a stereo pair, playing music works to them without any issues. I also have a recently purchased LG C3 TV Set, which has a standard 3.5mm analog audio output which I have connected to one of the era100s via line in. This works but there is intermittent drop in/out periodically in the right channel/era100. I had a call with Sonos Support and they told me the line in on the era100’s does not support TVs only cd players or turntables. This seemed like an odd answer to me why should the analogue audio output from a TV be any different to a CD player or turntable?If this is indeed true what are my options to get the TV audio into the Sonos speakers. The main reason I actually want tv audio into Sonos is there is an xbox series x connected to the TV.Is my only option here to buy a soundar and then use the era100’s as surrounds?If that's the case can I get away with the ray connected to the optical port on the tv? Will this banish the issues I’m having with the rig

2443
Corry P
11 months ago
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David16DAAvid Contributor I
posted in Speakers
I cannot link to my Sonos Account

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s  first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow.   Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile.   The new router is a Huawei MC801A 5G router.  I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment.   I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning.   After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up.  It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

56210
Corry P
11 months ago
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soulcat2001Contributor I
asked in Controllers and Music services
Music services missed on app

I have always used different music services within the application but today I realized that these have disappeared and if I try to add them I only find tune in and lastfm. I tried reinstalling but it didn't solve the problem. what should I do?

512
S
11 months ago
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