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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27725 Topics
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Giuseppe M.Contributor I
posted in Speakers
Stereofonia

Salve, ho 2 casse IKEA Symfonisk: la prima è stata acquistata 3 anni fa, la seconda 3 giorni fa.L'accoppiamento con la app è riuscito al primo colpo, e, poiché inserite nella stessa stanza, sono state configurato in modalità stereo.La prima, la più vecchia, funziona benissimo ed ha un volume ottimo, la seconda si sente appena. Tramite app non ho trovato una regolazione del bilanciamento. Come si deve fare per avere il corretto bilanciamento audio? Grazie. 

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G
10 months ago
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Dries13Contributor I
asked in Controllers and Music services
Spotify through sonos stops when car also streams spotify despite us having a family account

When someone plays spotify in the car (bmw) then spotify on sonos in the house stops playing. 

1381
Ken_Griffiths
10 months ago
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Makro_25Contributor I
asked in Controllers and Music services
playbar 5.1 apple music on/off issue

hello have been having my Apple Music on/off. I have Playbar, Sonos one, & Sub in a 5.1 system along with Asus RT-AX92U. I have reset the router, the Sonos system you name it and nothing seems to be working.

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buzz
10 months ago
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MovieCriticRobContributor I
asked in Home theater
sonos era 300 home theater

Can you build a home theater system with four sonos era 300 speakers (two in the front and two in the rear?)

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controlav
10 months ago
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Filmdog73Contributor I
asked in Home theater
connecting Sonos Sub 3rd gen to Sonos soundbar arc

I cannot get my Sonos sub 3rd gen to connect to Sonos soundbar arc via wireless network.  

5296
Airgetlam
10 months ago
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ArekNContributor I
asked in Home theater
Sonos Arc & Sony KD85XH9096

Hello All, I’m facing quite anoing issue with my Sonos ARC.While watching TV I cannot play sound via TV speaker. Always Sonos is forsing TV to play everything via Sonos Arc.Connected by HDMI Arc.All settings responsible for this adjustment in TV are  set no to act automatically in this scope.even if switched manually to play all sound via TVs speakers, after 1-2 seconds TV is sweatvhing into Sonos.with my previous soundbar from Sony, it was always possible to be decided.  

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Airgetlam
10 months ago
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Stoney77Contributor I
asked in Speakers
taking my move on holiday

Can you take the move on a plane in your hand luggage?

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S
10 months ago
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Bill D 559Contributor I
asked in Controllers and Music services
sonos s1 controller not opening in mac os 13.6.1

hi All, I cannot seem to load S1 controller on a new Mac with OS 13.6.1 with apple M2 processor.  Most of my system is first generation legacy.  Any ideas from the Sonos gurus in the community.  Many thanks in advance!  -Bill

606
Airgetlam
10 months ago
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MontgomeryContributor I
asked in Controllers and Music services
Sonos Beam -- Airplay Unable to Connect

For the past few months, I’ve been unable to AirPlay to my Sonos Beam. I’ve noticed others have had this issue, especially after a HomeKit update, but haven’t found a fix that works for my system. The best I’ve been able to do is a factory reset of the Sonos Beam which temporarily fixes the problem and allows me to AirPlay to the Sonos Beam but the problem comes back shortly thereafter. If anyone has ideas to fix this, I’d really appreciate it!If it makes a difference, the Sonos Beam is paired with two IKEA Symfonisk Bookshelf speakers. 

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Ken_Griffiths
10 months ago
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AndyHK436709Contributor I
posted in Advanced setups
Music playback quality & bass poor after 5.1 setup

Hi,First time posting here so appreciate any help with this problem.I recently purchased the Beam 2 to connect to my LG OLED A1 tv (EArc) . Current setup:LG OLED A1 TV - EArc connected to Beam 22 x One SL added as surrounds, SUB Gen 3 also connected.iPad SOnos app - Spotify musicTrue play completed and when playing via TV (Netflix onboard TV app ) or Mac Mini HDMI to LG HDMI, sound is incredible , can see that ATMOS is going through via the SONOS system playing screen.I also have a stereo pair also setup in lounge area for music.Previously before the BEAM 2 addition, I was playing Spotify via the SONOS app to 4x ONE SL’s and SUB and the sound was amazing , clear punchy bass.  Now that the the beam 2 and surrounds are added and I play music from SONOS selecting the Living room bonded 5.1 setup the bass is lacking and very lacklustre .  I can manually turn up the SUB audio , but its different , not clear and very muddy.  When I unbond the sub and join it to the stereo pair, bass is clear

2015
Y
10 months ago
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HolymonkeyContributor I
asked in Speakers
Sonos One (2nd Gen) keeps disappearing from app

Current set up is a two 1st gen One speakers, a gen one sound bar and a 2nd gen One speaker. Of these speakers the soundbar and one of the 1st gen One speakers get used daily the other 1st gen and 2nd gen One speakers get occasional use. The problem I have is that more often than not when I fire up the app the 2nd gen speaker will be missing from the app and I’ll have to reboot the speaker and app, sometimes multiple times before it reappears. If it’s missing and I try and re-add it via the setup it will start the process but just time out. Once it is added it works absolutely fine for however long we use it. It’s left on permanently.  Wi-Fi setup does have range extenders however apart from warnings that this may cause playback issue when streaming through multiple speakers this has never caused any issues. Warning pops up but playback works perfectly across whatever speakers are selected so feels unlikely to be the issue. 

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Ken_Griffiths
10 months ago
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David16DAAvid Contributor I
asked in Home theater
Surround Sound Sound Set up

I have recently set up my surround sound using 2 ERA 300’s,  1 Arc and 1 Sub.During the set up it asked if I wanted to group the above speakers all with the same room name which I did.Question 1.  If I had not grouped as 1 room name, would I still had been able to set up as a complete surround sound set up?Question 2.   In this set up, Am I able to play music and just select the two ERA 300’s or do I have to play music through all of surround sound speakers?Question 3.  Now that I have added the ERA 300’s as surround speakers, can they be switched to a stereo pair if I was to change the set up so that they had their own room name.Question 4.  If they had their own room name, would I be able to switch back to the complete Surround sound set up when I watch TV?Thank you in advance.

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J
10 months ago
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shamil23Contributor I
asked in Components and Architectural
turntable to amp to port to era300

I have a turntable, an old Cambridge A500 amp and a Sonos port. I want to play through an Era300 but not hard wire it. is this a simple set up?

826
S
10 months ago
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Duglas63Contributor I
asked in Portable speakers
can i hear you tube thru roam ?

I watch you tube on iPad, can I run thru sonos

384
J
10 months ago
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MrPeebs76Contributor I
asked in Speakers
Pairing

Hi, I have a Beam & 2 new Fives, all work fine separately and the fives work as a pair fine, but when I group them with the Beam they don't seem to sync up correctly 🤷 any ideas?Update, it seems to be fine when I group them when playing Spotify just when I group them to watch the TV there's an issue.

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J
10 months ago
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DrewMContributor III
posted in Home theater
SACD Playback: Sony X800 Player-->Sony A80J 77" OLED-->Sonos Arc/Sub/Surrounds (via eARC)

Hi been through the forum and haven’t been able to duplicate others’ success with this.Though I’ve been successful with other surround music formats (BluRay, DVD-A), I’ve been stymied in my attempts to get SACD Surround material to my Sonos.   I see the menus and the material is playing, but the signal isn’t making it to the Arc (I am successful in hearing it on the TV’s internal speakers, but that’s not what I want).Equipment is in the subject line, and I have tried with multiple menu settings (including eARC off), but no joy yet.Can anyone help?Thanks! 

17211
D
10 months ago
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James372Contributor I
asked in Advanced setups
Wireless range

Sonos BOOST Wireless Range Extender is no longer available through SONOS but can still be purchased through a third party (Argos, for example). Does anyone know why?

13811
Airgetlam
10 months ago
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BigDadContributor I
asked in Home theater
adding surrounds to playbar and sub

i am trying to connect (100's) as surrounds to my playbar / sub and only get an option to add my sonos amp which is powering speakers in a different room.. any ideas?

1705
B
10 months ago
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RamboneContributor I
asked in Speakers
Play 5 Gen 1 Return

Hello,I have a Play 5 Gen 1 that stopped working.  I called Sonos support and after diagnostics they sent me an RMA number for a return for a discount code.  All of my other Sonos components are Gen 1, so I would like to purchase another refurbished Play 5 Gen 1, but I don't see one offered on Sonos.com.  Any help would be much appreciated!Thanks,Randy

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Stanley_4
10 months ago
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joanna72Avid Contributor I
asked in Controllers and Music services
Sonos won't play Hi-Res music files. What are my options?

Hi everyoneI’m a newbie Audiophile and love Hi-Res music but don’t fully understand what it’s all about other than the quality of sound is better.I have a Sonos system at home that comprises of an Arc, Sub and two One speakers L+R.I keep all my music files on my PC and a backup drive. These files are mostly Apple AAC/M4A format that I listen to through the Sonos app on my PC as well as on my phone.However, I recently purchased two Hi-Res albums online U2’s Achtung Baby and All That You Can’t Leave Behind. They are both 96Khz/24bit FLAC files but Sonos will not play them and brings up a message saying;“Unable to play this track - it is encoded at unsupported rate 24b96000Hz”Is there a way round this to play these files without compromising the sound? If this isn’t possible, then what are my options to play Hi-Res music through my Sonos speakers? I have been able to listen to Hi-Res music through my Sonos speakers but this was through using Amazon Music streaming service.Now I want to pl

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Stanley_4
10 months ago
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DKB docContributor I
posted in Controllers and Music services
sonos system mal function

Previously songs from my itunes library were playing fine and most still do. However, over time more and more songs no longer will play on Sonos. A message appears that says the song is not properly encoded. Is there a fix for this problem?

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Airgetlam
10 months ago
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Cliff Jr.Contributor I
asked in Speakers
Sonos One keeps dropping out and then disappears from Sonos sources

Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

2211
Airgetlam
10 months ago
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Run4loriContributor I
asked in Home theater
Sonos ARC and Sonos Sub but off brand surround speakers.

I have a Sonos arc and Sonos sub. The house I recently moved into has two surround speakers (off brand) in the ceiling. Each speaker has two wires going to a single audio plug for each speaker. I want to get a Gen 2 Sonos amp to drive these but I’m not sure how the single plug from each speaker plugs into the back of the amp, which has two wires for right and left respectively.  Also, will I have to wire the Connect Amp to the Arc and  Sub and Router with Ethernet cable for them to work?  I’ve searched for an answer to this and I haven’t found and answer exactly matching my situation. 

281
Airgetlam
10 months ago
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NetAgreeableContributor II
asked in Home theater
Sonos Arc refurbished vs new

Is Sonos known to improve hardware yoy while keeping the model name same like Tesla does? Are there any significant difference in hardware/firmware versions between last year and this year model? I am evaluating between refurbished Arc vs new one. Hence the question.

1492
Airgetlam
10 months ago
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Natalierichardson9Contributor I
asked in Speakers
connecting two sonos one to my existing system with two speakers

The app continues to tell my the two new Sonos one speakers I have set up (which are blinking green) that there is a wifi issue, but my other two Sonos one speakers connect just fine? (I have two already in my system, adding two more.)

702
Airgetlam
10 months ago
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