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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27726 Topics
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kdebsContributor I
asked in Home theater
Sonos Playbar - Kogan Smart TV

Hey all, I'm trying to connect my old Sonos Playbar (it's quite an old one, possibly 2013) to a Kogan 55" Smart TV (Series 8 LU8010). I've setup the Playbar and it's working while streaming Spotify from my phone through the app, but when I try to do 'TV setup' I get a 'no signal detected' error'. I've tried doing the old, unplug and plug it back in with each connection and also tried a few different settings on the TV itself. TV settings are pretty basic, but I've stripped it back to standard audio, balance 0, auto volume level off, surround sound off, S/PDIF Mode PCM (which I believe is the correct output for the Playbar. Anyone have any ideas? I've thought about getting a new optical cable but wanted to try here before I do that.

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K
10 months ago
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waterwitchContributor I
posted in Home theater
Playbar and Sonos app not detecting signal from optical cable

Hi folks, I’ve been trying to troubleshoot this but have had no luck so any advice would be appreciated.I’ve recently bought a Playbar through an auction. I did the factory reset on it, and connected it to the Sonos app on my phone.When trying to set it up with my TV (model: Toshiba 55U6863DB) using the optical cable I hit a problem with the app, it gives the following message:No signal detected. Make sure the optical cable is securely plugged into your TV and your Playbar.I have tried the classic turn it off and on again with both the TV and the Playbar, I’ve tried reconnecting the cables, swapping cables, I’ve changed the audio settings on the TV, tried connecting it with an optical-to-AUX adapter plugged into the headphones jack on the TV, and none of it seems to work.I can stream music from the Spotify app directly to the Playbar with no issues and can confirm the Playbar works from that, and I can also connect my computer to the Playbar but get no audio from it.Does anyone have an

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10 months ago
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MikeE67Chromatic Producer I
asked in Home theater
Ultra HD blu ray player query

Hi.I haven't played a blu ray disc for ages however when I did so a few days ago I was curious as to why when I rewound the film (to go back to a specific scene), I lost all sound from the Sonos Arc.The only way I could get the sound back was to stop playback and restart the player again.Any idea why this has happened?I think my sound bar setup is ok as the sound format within the Sonos app is Dolby Atmos.I also have another problem relating to the picture, namely, every few seconds I get a screen judder which only lasts a fraction of a second but repeats itself every few seconds.

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10 months ago
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BoubouContributor I
asked in Speakers
Using my Sonos without Ethernet cable

Can I use my sonos on Bluetooth, ie no Ethernet connection?

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10 months ago
KenB2
KenB2Contributor I
asked in Home theater
How to turn on all of my speakers at the same time?

How do I turn on all of my speakers at the same time?When I turn on my tv, my soundbar & sub woofer (gen3) power on, I have to go to my Sonos app to turn on my (2) era 300 speakers.

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KenB2
10 months ago
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sg_frostContributor I
posted in Controllers and Music services
Sonos 2 app messed up languages

I am using latest Sonos2 app on my iOS devices. While I have system language set to russian sonos app is showing me some chineese (probably). Switching system language to english is working ok.Is there any way to get it working properly? Or its software bug? 

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10 months ago
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nickexperienceContributor I
asked in Controllers and Music services
siriusXM Favorites

Haven’t been able to see full list of SiriusXM favorites in the Sonos app for what seems like over a year. I’ve tried reauthorizing the channel, deauthorizing and then adding back, resetting speakers, etc. Nothing has worked. Any suggestions?

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10 months ago
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AndyMoore7671Contributor I
asked in Controllers and Music services
Playing live radio....... Especially BBC News Live Radio 5 & Radio 4

Playing live radio....... Especially BBC News Live Radio 5 & Radio 4Can play smooth radio but live BBC  WHY?????????????????

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10 months ago
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Mike WillAvid Contributor I
posted in Portable speakers
Move 2 vs 2 Moves

Does anyone have thoughts on the acoustic differences between the Move 2 and having 2 of the Move 1s setup in stereo? Thanks,Mike

16095
bockersjv
10 months ago
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LomgContributor I
posted in Home theater
Awol Vision 3000 UST / arc / arcana

Hello,  Hoping someone could point me in the right direction, it may be more an arcana problem rather than sonos.I had a samsung TV with arc, sub & play 1’s and had atmos through the arcana. Sky TV used TV HDMI1 , hdmi arc went to the arcana, and my HDMI in was a 4K player. All worked fantastically. Until I swopped the TV for an AWOL 3000 UST projector. I used the same cabling, just swopped the projector for the TV. But, now I can’t get any sound through the arc from the projector (sky, netflix or USB) but I can get atmos from the 4K player.I cabled directly from the projector HDMI arc to Sonos eARc , removing arcana from the setup, and I have sound, getting atmos, from Sky (pcm) , Netflix from firestick, and USB. But with this setup I don’t have a connection for my 4K player.  So I believe my issue is with the arcana. When I try configure room setup using the sonos app, it errors on either CEC not enabled or point to the HDMI cables. CEC is enabled & I don’t believe it is cabl

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10 months ago
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KeithandrewowenTrending Lyricist I
asked in Speakers
Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

Hi allI have a multiroom system consisting of;Family Room: Arc connected via ethernet to network and via HDMI to Samsung TV. Also 2 x Symfonisk connected via WiFi acting as rearsKitchen: 2 x Symfonisk connected via WiFi acting as stereo pairLiving Room: 2 x Symfonisk connected via WiFi acting as stereo pairAll of these speakers are linked to Google Assistant accessible via Nest Hubs & speakers. I do not have Google Assistant enabled on the Sonos Arc.The Family Room is exclusively used as surround sound for the Samsung TVI usually control the other rooms via Google voice control (eg, "Hey Google play my rock playing on Kitchen"). This works fine and I can easily skip tracks, pause, stop and control volume via voice commands. If I wish to search for something specific I can bring up the Sonos app on my phone (Samsung S22 Ultra) or tablet (Samsung Tab S5E), whichever is closest to hand.For the past few months, my S22 is unable to find my Sonos system, and it appears greyed out in the

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K
10 months ago
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zmkContributor I
asked in Home theater
Audio Dropouts with Beam + LG C3 + Nintendo Switch

I just set up a new Sonos system (Beam gen 2 + Era 100 surrounds) connected to a new LG C3 TV (65”), and while things are mostly great, my Nintendo Switch seems to cut out for a second every few minutes. Some searching around here and reddit shows some posts from years back with similar issues, but seem to be blaming it on some software update that seems irrelevant today. my setup:65” LG C3 TVApple TV on HDMI 1 (and has thus far been fine, generally playing Atmos content)Beam gen 2 on eARC HDMI 2Nintendo Switch on HDMI 3Xbox Series X on HDMI 4Era 100 speakers as rear surrounds (though this problem existed before I set those up)TV set to "pass through” audio, to use eARC, and the audio output is set to “bitstream"Nintendo Switch set to “Surround Sound”, which I believe sends 5.1. Sonos app claims it's getting “Multichannel PCM 5.1"Sonos firmware 15.10LG software version 03.20.17 The drop outs don't seem to have a super consistent pattern. They could happen once every five minutes, or th

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10 months ago
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acgeezerContributor I
posted in Home theater
Sound Output settings for Samsung TV

Bought a Sonos ARC and Sub system.  My Samsung 2019 TV is connected to the ARC and Sub.  Sounds pretty good.  It was connected to an older sound system so the sound output was already set to use the Optical output while the TV speakers were off.  Switch over was easy using the HDMI cable to its ARC output.  But now wondering if I am getting the best throughput.  Looking at the Samsung setting for Digital Output Audio - it is set to PCM.  It lists Dolby Digital and Dolby Digital Plus as options but these are grayed out.  Can’t understand why; their documentation (eManual) is very limited.  Maybe it is stuck there because I was using the Optical output??? Any ideas???

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10 months ago
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JuriJuriAvid Contributor I
asked in Speakers
Unable to update Arc to version 15.11

 

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10 months ago
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joshy2Contributor I
asked in Portable speakers
Connecting linked Fives to Bluetooth via Roam

I want to buy a pair of Fives for my room. They’ll be linked/paired as a stereo pair. Can I connect them to a Roam device over WiFi and play music from them via Bluetooth through the Roam (using the Roam as a gateway)?  E.g. I want to stream some YouTube music from my phone. I would stream it via Bluetooth to the Roam and then through that to the Fives. If not, I guess the only way is to plug in a Bluetooth receiver via the line-in connection?  And if so, could I do that and still have the music play over the linked pair?  

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10 months ago
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Greg44Contributor I
posted in Speakers
ou faire reparer une enceinte Five

Bonjour pourriez vous m’indiquer où puis je faire réparer une sonos five?merci

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Airgetlam
10 months ago
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paulojkContributor I
asked in Controllers and Music services
Amazon Music says i am playing on another device

I use Amazon Music as the main source of music. I have a Move in the kitchen, another Move in Living Room, a connect amp with legacy speakers and a Sonos Roam.I go to play music in the Kitchen - nowhere else - when i get a message that Amazon is playing on another room. Nothing is playing elsewhere but cant get the speaker to play the queue. As there is nothing playing elsewhere there is nothing to turn off. I usually play Sonos Radio for 5 mins then return to the Amazon queue and it plays normally. I have re-authorized my Amazon account but nothing seems to solve the problem. This issue arises every few days on a random basis. 

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10 months ago
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davePCContributor I
asked in Home theater
soundbar grouped to amp changes "group volume" without changing amp volume

I have a Sonos Beam Soundbar conected to a TV via HTMI eARC, in a room with (4) in-ceiling speakers connected to a single Sonos AMP. When I group the two zones, the TV audio will mirror onto the ceiling speakers, like I want…  However, the when I push volume buttons on my AppleTV remote (fed to the Sonos Beam via HDMI-CEC), it only changes the soundbar volume, not the group volume and grouped zones volume.Is there any way to the soundbar volume to have control over grouped zones, so these speakers can be just an “extension of the TV”?

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melvimbe
10 months ago
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Glenn NickolsContributor I
asked in Advanced setups
3.5mm line in v Airplay 2 with external ADC

Hi,I have a turntable and preamp that I have connected to a pair of play five gen 2’s via line in.I am thinking of getting a Wiim Pro Plus streamer and connecting the turntable preamp to that, and then using the Wiim to Airplay to the Sonos Play Fives. Benefits :I can Bluetooth from the wiim to headphones I can move the turntable anywhere as I don't need the line in I push the turntable ADC to the Wiim, which is (isn't/maybe/maybe not) “better” than the sonos play five gen 2 Airplay 2 at 16 44 is equal (or not?) to the line in ADC/DAC on the five  Can anyone point to a reason why this mayImprove SQ Worsen SQ SQ will be the same - its the Vinyl that's the weak link ;) spac3manG  Wiim ADC info Enhanced ADC for Line Input: Utilizing the TI Burr-Brown Audio PCM1861 ADC, the WiiM Pro Plus achieves a remarkable up to 192kHz/32-bit digital output. Analog sources, from record players to MP3 players, are impeccably converted into digital format, resulting in an unparalleled clarity and a signal

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10 months ago
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Tomer106Contributor I
asked in Controllers and Music services
Removing Sonos from Spotify

Hi, after adding the Ark to the app (and to my account), somehow it’s added to my Spotify account and I didn’t give it permissions and I also can’t remove it from there even after revoking the permission inside Spotify. Just to be clear, I didn’t add my Spotify account to the Sonos app. why is it added automatically without asking me? how can I get rid of the Sonos in my Spotify account?

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Ken_Griffiths
10 months ago
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joeallpressAvid Contributor I
asked in Components and Architectural
Sonos Boost and Play 3 offline

Hi,I had a Sonos Boost connected to my router with a system of a Play 3, a 2nd Gen Play 5 and 2 One SL’s. These all worked together perfectly. A couple of weeks ago, we had some works done at home which meant that everything had to be unplugged and disconnected. I set the system up again last week but the Boost refuses to work. The power light is on and it’s connected directly to our router as before (which is working fine) but it’s not being recognised by my app. I’ve even performed a factory reset, but the light just flashed green without ever connecting. I replaced my old Play 5 with a stereo pair of Fives and they work just fine, as do my two One SL’s. The Play 3 seems to be having the same issue as the Boost insofar as it isn’t connecting.My question is, do I still need the Boost or is it now an obsolete piece of equipment? I’ve actually unplugged it and packed it away and my system continues to work, so I guess it’s not needed. Same question regarding the Play 3. I know this is a

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Ken_Griffiths
10 months ago
K
KosEnthusiast II
asked in Controllers and Music services
Reklamer i app'en... NEJ TAK

Jeg kan fjerne notifikationer i app’en HELT under min profil, men hvordan fjerner man bare reklamerne? De tekniske notifikationer vil jeg jo gerne modtage… Kan man virkelig ikke differentiere ift. hvad man vil ha’ notifikationer om? Moderator edit:Google Translate-I can remove notifications in the app ENTIRELY under my profile, but how do you just remove the ads? After all, I would like to receive the technical notifications... Can you really not differentiate in relation to what you want notifications about?

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Corry P
10 months ago
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sawdin59Contributor I
asked in Speakers
Play 1 won't connect to 2.4 GHZ with TP-Link Archer AX21 router

Cannot connect Play1 speakers to Wifi after upgrading internet service to Spectrum Wifi6. Have replaced Spectrum supplied SAX1V1S router.Can only connect via ethernet cable but router and speakers are used in different locations and I do not want to have one wired speaker. I already have wired speakers; Sonos are for different locations using Wifi.  They are worthless to me if they are not wireless. Have purchased 2 ERA 100’s but have not tried to connect those yet.Equipment:Modem: Spectrum DOCSIS 3.1:  Model E31T2V1Router: TP-Link Archer AX 21 V4.6Phone: Google Pixel 7 Pro Router Settings:Separate 2.4 and 5 GHz bands with separate SSID’sNon-Overlapping Channel 120 MHz802.11b/g/n mixedWPA2-PSKQoS offNot using VPN Have had 3 separate phone calls with Sonos, each over an hour. No resolution. Waiting for email from Sonos for “Level 3” tech support. Any suggestions?TIA!!Dino

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Corry P
10 months ago
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syabaaaaaContributor I
asked in Home theater
sonos beam gen2のルータ変更後アプリ接続不可

sonos beam gen2を使用中。ルータをfs040wに交換後、sonosアプリの設定変更、再接続を試みるも、接続に問題が発生しましたと何回も表示。sonos自体の初期化も実行済み。ルータは2.4GHz、8011.b/g/nに設定済み。ルータのパスワード接続画面まではいく。ただ、テレビとsonos自体の接続はできており、音声もsonosから出力されている。アプリの設定だけどうしてもできないので、どなたか教えてください。 Moderator edit:Google Translate-Currently using sonos beam gen2.After replacing the router with the FS040W, I tried changing the settings of the Sonos app and reconnecting, but it kept saying "There was a connection problem."Sonos itself has also been initialized.The router is set to 2.4GHz, 8011.b/g/n.You will get to the password connection screen for the router.However, the connection between the TV and Sonos itself is established, and audio is also output from Sonos.I just can't set up the app, so please let me know.

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Corry P
10 months ago
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DomesContributor I
asked in Controllers and Music services
google home sur sonos

comment récupérer la musique provenant de google home et l’écouter sur mes enceinte Sonos merci Moderator edit:Google Translate-how to retrieve music from google home and listen to it on my Sonos speakersTHANKS 

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Corry P
10 months ago
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