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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27731 Topics
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LaShawn72Contributor I
posted in Home theater
Amazon Omni QLED TV & Sonos RAy soundar

I bought a 65 inch Amazon Omni QLED and Sonos Ray soundbar and I am unable to connect the remote because the amazin tv is a rf and the soundbar is a ir. What remote do you recommend I buy to control the soundbar so I don't have to grab my phone each time? 

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Airgetlam
10 months ago
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klynnContributor I
asked in Home theater
My beam volume automatically increases

Hi, I tend to keep my sonos beam volume down to 0 or 1 and only use it when I watch a movie. But I won’t touch it and it automatically increases to a volume of 5 constantly, multiple times a day. Whether I leave the sonos app open or close it, it just seems to increase itself back to 5, interfering with my other sound through the TV. It’s driving me crazy. Anyone else experience this?

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Ken_Griffiths
10 months ago
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robbgreenContributor I
asked in Speakers
play 3

Can you hook external speakers to a Sonos Play 3?

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Ken_Griffiths
10 months ago
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mildlyinappropriateContributor I
asked in Speakers
Sonos era 100 bluetooth connection to turntable

Hey everyone! I’m having some troubles with my Sonos era 100 and my bluetooth capable turntable a Teac TN-180. I have these two devices for a little more then a month now and had no issues pairing them and play my vinyls over BT. But from today the two devices are connected and there’s no sound from the era when the disc is playing. I tried to unpair and re-pair the devices countless times, and I also performed a reset on the era, with no luck. The funny thing is that both are working while paired with other devices, I tried the era with my iPhone and the turntable with a pair of Sony headphones.  Any idea about what else I could try? Really don’t want to get a line-in adapter since I bought the era 100 and this turntable so that they could work over BT. 

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Ken_Griffiths
10 months ago
AvaEmma
AvaEmmaContributor I
posted in Speakers
Compatibility, Tips, and Streaming Recommendations for Sonos 1st Generation

Hey, Just got my hands on a Sonos 1st generation speaker and curious about its compatibility with the latest streaming services and updates. Any Sonos veterans here who can share their experiences with the 1st gen model? Are there any specific limitations or tips for optimizing its performance in 2023? Also, seeking recommendations for the best music streaming platforms that seamlessly sync with this Sonos device. Any insights from the Sonos community would be higly appreciated!

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Ken_Griffiths
10 months ago
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lowebeatsContributor I
asked in Home theater
Arc not connecting to Apple TV all of a sudden

My Arc has been working fine with my Apple TV for a while. But yesterday it suddenly doesn’t “turn on” with the Apple TV, and is not recognizing sound. It does work fine with my TV directly, and if I restart the Apple TV or the Arc, it works but not when I first turn on the TV / Apple TV when it’s been off for a while. Both Sonos and Apple TV had updates so I imagine it’s related to one of those, most likely the Apple TV because that’s the only hardware with the issue but all the settings on the Apple TV and the TV are the same. Curious what the issue could be so I don’t have to turn it on and immediately restart to get Sonos to “recognize” it.

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10 months ago
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ESteveWilsonContributor I
asked in Home theater
Volume

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

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10 months ago
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RPR 323Contributor I
posted in Components and Architectural
amp no sound

I can find my AMP in the Sonos app and is does not give any errors. However, I have no sound…it works sometime and sometimes it does not. I believe it has to do to with a netwerk issues but not sure. Any suggestions?

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10 months ago
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GaryGMContributor II
posted in Home theater
Era 300 placement

Hey gang. I have a 19’ wide X 22’ deep X15’ high ceiling in the living room area. As you can see in the first pic below, i am contemplating putting the 300’s in the corners (see blue boxes). The other option is to have them mounted straight on the face of the wall. Some articles state to not put them in the corners, but other threads say it is okay. It is not an option for us to put them on stands behind the couch given the way my wonderful wife has the room arranged. We listen 50% - 50% music - movies-- maybe more on the movies side. But the kids do love to crank up the system and do the karaoke every once in a while. I am the music appreciation major and love immersing myself in some good music and appreciate the quality of a great mix What is the consensus of y’all? And then how high do y’all recommend?The 2nd image below shows the view facing behind the couch towards the TV. My plan is to place my existing Sonos Play 1 in the bookshelves, although I am contemplating investing in th

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10 months ago
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Valentin ZollaContributor I
posted in Home theater
Surround sound for Playstation 5 using Sonos Beam (2) and 2 Era 100

Hello everyone, excuse me in advance for any mistakes I am French !I just purchased two Era 100 in addition to my Beam Gen 2 and I have some surround issues with my PS5.. Indeed, surround sound only works in linear PCM on Youtube or any other streaming application but in gaming the surround’s very limited.For example, in Dead By Daylight, I only hear a few very light sounds from the back and no interesting and important sounds (player movements behind my back for example).Do you have some tips to give me to benefit from real surround sound in game (with good spatialization) ?Thank you to those who take the time to respond to me

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10 months ago
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GSinge65Contributor I
asked in Components and Architectural
Sonos Connect 1 replacement

I use Series 1 Sonos products in 4 rooms. I have a Sonos 3, I use a Sonos amp and i have two Sonos Connects interfacing with two separate amplifiers both with in built DAC’s . One of the Connect’s has stopped functioning and needs replaced. I currently use the optical connection in the Cyrus DAC 8 . My question is can I drop in the replacement Port product or will this require two different apps to work my system- one Series One and one Series 2? 

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10 months ago
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Pompano-manContributor I
asked in Controllers and Music services
song is not encoded correctly. i just paid 1900 for a sonos system and apple music does not play because of that pop-up

How do you fix this. 

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Ken_Griffiths
10 months ago
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misingerContributor I
asked in Speakers
Can Era 300s + TruePlay Tuning accommodate this odd layout?

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

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10 months ago
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jbadgerContributor I
posted in Home theater
Advice on connecting Arc to an existing 2xFives + Sub room

In my living room, which is much longer than it is wide, I have an existing audio-only setup consisting of a pair of Fives and a Sub.  It sounds fantastic - the Fives are wall mounted on one of the short walls so they project sound across the full length of the room.Now I want to add a TV with an Arc  to this room.  The only location that works for my living room is to put the TB+arc on one of the long walls, so the fives will be on the wall to the left of the viewer.I will of course want to have my Sub as part of the home theater setup.  Based on extensive discussions in other threads,I have already understood the fact that I can’t share the Sub with two different “rooms” - one home theatre room and one audio-only stereo room, which would be the obvious solution but it is what it is.  I’m certainly not going to buy another sub, so I need to come up with another approach.If I configure the Arc as the center channel with the Fives as the rear surround channel, then will I be happy?  Wil

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Stanley_4
10 months ago
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sakendrickAvid Contributor I
posted in Components and Architectural
Wired Connect drops, while wireless speakers in the same group continue playing

I have a Connect that is hardwired directly to my router, brand new quality cable (because Sonos support suggested I had a bad cable). I’ll be streaming music (from different sources like Pandora or YT Music) and the connect has frequent 2-3 second drop outs. When I’ve got wireless speakers in the same group - they keep playing and don’t lose connection while my Connect drops in and out. I’ve tried different network channel settings and no luck. I’ve experienced a similar problem with a Connect: Amp at another house, although that one is wireless… so the the only consistent factor is they are both the older connect and connect amp and just wondering if updates have caused an issue. They used to be far more reliable. Any suggestions?

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10 months ago
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twinsdadContributor I
posted in Portable speakers
Why can't Sonos Roam work for phone calls? I want an answer.

I learn after I buy the product and start using it that for some unfathomable reason it won’t work on phone calls. The product has a good mic on it. Every other bluetooth speaker can do this. There is no mention anywhere of the lack of capability. I feel completely misled and wasted my money. I demand an explanation for why the company chooses not to allow this use case. And don’t close this topic for comments just because you don’t want to hear from more customers about this issue. I WANT AN ANSWER.

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melvimbe
10 months ago
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Catherine1977Contributor I
posted in Components and Architectural
Pro-ject turntable compatible with current system

Hello! My current set up: Our house has built in speakers throughout. We have a tech closet where all of our components are housed- and our Sonos system is the Sonos connect. We also have play 1 speakers through the house in rooms where we have no built in speakers. We listen to music through the app and it plays to which ever rooms or the overall speaker system.we are interested in getting a pro-Ject turntable and keep it in our living room. Is it possible for this to connect via Bluetooth or wireless? Since we have a tech closet, I would not be able to plug the turntable into anything ( just an outlet for power)  is this possible? Also do I need to upgrade to the new port instead of using my connect?   

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10 months ago
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Beefeater9Contributor I
asked in Speakers
sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

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Airgetlam
10 months ago
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AlandrummContributor I
asked in Components and Architectural
connection to Connect:AMP

I am now connected to Sonos 2 app and all works well except my external cd multiplayer because it was through Connect:AMP but now says only works with Sonos 1 but I cannot see a replacement, any suggestions I would be grateful Moderator edit: Changed Connect to Connect:AMP and Sonos 2 to Sonos 1 for accuracy

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Corry P
10 months ago
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TrekContributor I
asked in Speakers
sonos arc microphone won’t stay on

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

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Ken_Griffiths
10 months ago
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David16DAAvid Contributor I
asked in Speakers
Room Names

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office.  This was ok but later on it renamed itself back to kitchen.  I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

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ratty
10 months ago
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CorcoranSnowrideContributor I
asked in Home theater
Does the Sonos Optical Audio Adapter work in reverse?

I’m looking to buy a rather budget sound bar for my beamer setup with the Emotn N1 I bought of Amazon. At the moment the Sonos Ray seems perfect as it fits into my budget and connects to the rest of my sonos ecosystem. The only problem is the connection between beamer and soundbar; the beamer can only connect via hdmi or bluetooth, the Ray has neither, it has an Optical Audio connector though. I found this adapter from Sonos itself (https://www.sonos.com/en/shop/optical-audio-adapter) but it doesn’t mention wether it works the other way around. This might be a stupid question but I just want to be sure that everything will work before I buy the setup. Do you guys think this will work or do you see any other options? Thanks

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ratty
10 months ago
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stiTrending Lyricist I
asked in Speakers
Can start a stream only from one device, others won't start

I have an odd issue which keeps me going crazy for a few months now. I am using the following devices spread across our house:Play:1 Bathroom Play:1 Office (wired) Play:1 Kitchen Playbar Livingroom (wired) Sub Livingroom Initially I had only the Playbar wired, the rest connected through WiFi.As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too. All devices show WM: 0 and I never lost any Play:1 anymore.Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office​​. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately. What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms. I already have reset all devices and reconfigured them, it didn’t help.Al

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10 months ago
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BigbwashContributor I
asked in Controllers and Music services
"Next Song" forward button disabled

Hello.    On one of my apps, Calm Radio (not Calm) the implementation on Sonos (S2) does not allow me to forward to the next song.    The Forward button is disabled.    Does anyone know enough about Sonos to explain why this is?   My sense is that Calm Radio opted not to provide this feature on Sonos as it is fully active on their own native App, but thought I would ask here.  Calm Radio has not responded with a “why” when I requested insight.   I have not inquired to Sonos directly.    BTW, I love Sonos and like Calm Radio.  This is more a curiosity question than anything.  Thanks for any insights in advance.  

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10 months ago
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JimskincaContributor I
asked in Home theater
ERA100 surrounds not playing

I went from Sonos One as surround sound to Era100 as surround sound, with an Arc and sub. The Era will not play when setup as surround sound.  I’m playing the same content that worked on the Sonos ones. ( Dolby Digital 5.1). Tried to remove surround sound  and setup multiple times with no luck. I have been using Sonos for years and very familiar with app.  Is anyone having the same issue?  Thanks. 

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J
10 months ago
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