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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27735 Topics
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canezmdContributor II
posted in Components and Architectural
Speakers keep changing room names

I’ll start by saying I DON’T use apple HomeKit with my Sonos and they aren’t even registered with the home app.  I have a play 5 that always reverts to kitchen. I’ve removed it, factory reset, reinstalled and named living room. 24 hours later and it says kitchen again.  I have a move that does the same thing except it always goes to dining room.  sonos has no clue how to fix it.  help!!!

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Airgetlam
10 months ago
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Tricia1957Contributor I
asked in Controllers and Music services
Music tracks from Itunes to Sonos

I haven’t been able to send my latest tracks from ITunes to my Sonos. It used to work and I’m sure I am doing it right but it’s not working, any tips ?        From Tricia

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Airgetlam
10 months ago
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CRueggerContributor I
asked in Speakers
Playback Stop and Start

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

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Airgetlam
10 months ago
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rckrausContributor II
asked in Home theater
Dolby Atmos

I have a basic question about Dolby Atmos.I have a Beam Gen 2 connected to the eArc HDMI output on a Samsung Q90t. Several streaming services I watch have content with Dolby Atmos. How do I tell if the enhanced audio from Atmos is working?  I don’t know to check on either the Sonos app or the Samsung settings. Thanks for any help. 

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10 months ago
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ScruffyContributor I
asked in Controllers and Music services
Uk: Planet Radio think I'm not in the UK?

Planet Radio this morning & still now thinks I’m outside of the UK & won’t allow me to play any stations.I’m not using a VPNThe App Planet Radio isn’t in the list of App’s for me to re download it. Any suggestions please?

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10 months ago
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Rowdy1961Contributor I
posted in Speakers
google

How do the sonos speakers work with sonos. I am ised ro have foogke home speakers but want something better 

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10 months ago
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teddyaContributor I
posted in Speakers
I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

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10 months ago
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fruvosContributor II
posted in Components and Architectural
Sonos Port not powering on

Hi there Our Sonos Port appears to have developed a fault. This morning when we went to use it, the unit was not showing in the app. On inspection, it appears to be powered off. There are no lights visible on the device, and the network port lights are off.  Things I have tried to diagnose / resolve; * Removed the power cable and leave unplugged for 10 minutes. Reconnecting the power cable had no effect  * Performed a reset by holding the Join button will reconnecting power. No effect. * Disconnected all cables, including the network cable and power cycling the unit. No effect. * Move the plug to another socket (it has until now been plugged into a surge protected extension lead). No effect. This includes moving to a direct wall socket rather than an extension.  Has anyone got any tips?  Terrible timing as the kids have records coming for Christmas and our turntable now doesn’t work 😩

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10 months ago
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mmarrContributor I
asked in Components and Architectural
Cannot add Connect:Amp to repaired Connect box with SonoS S1

Hi all,My Sonos Connect box stopped responding with no lights on the front panel.  I replaced the power supply (via eBay) and eventually managed to get it set up with SonoS S1 iPhone app, but I cannot get my other SonoS boxes to connect. The rest of my system consists of 3 x Connect:Amp and 3 x Play-3.  I’m trying to add the first Connect:Amp and have turned the power off to all the other boxes.  I would prefer to use wired connections for all the boxes as we have something interfering with the Sonos wifi signals for about 6 hours each day, and I want to avoid any potential problem with WiFi booster discs.Here are the detailed steps I’ve carried outperformed a factory reset on the Connect:Amp box (by holding down the mute and vol+ buttons when plugging in). powered down the Connect:Amp and turned it back on.  Light starts by flashing white, and then the settles on a slow flashing green mute button on my iPhone SonoS S1 app, I go to System / Add Product.  “Searching for your product” -

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10 months ago
Evertonia
EvertoniaContributor I
asked in Home theater
Faulty Sonos beam Gen 2 relatively new

My Beam gen 2 is faulty. Only bought it a few months ago.I'm at the end of my tether! I pause a programme & the beam goes into deep sleep mode & won't wake up!I have to reset it around 5 times a night & have to set it up again as a 'NEW Sonos.I'm flummoxed again! 

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UKMedia
10 months ago
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Rich21044Contributor I
asked in Home theater
Beam 2, TV sound resets in app

Sonos Beam Gen 2 (+Sub Mini + 2x Play 3 satellites)  + Samsung The Frame (2019)Occasionally (once a month / 6weeks or so) the Beam drops the TV signal coming via HDMI and it will not reconnect. The main manifestation is that in the Sonos App (Android), I can select TV as the input source, the app shows "TV", it connects and I can hear audio, then a couple of seconds later, with no input from me, the app shows "no audio source" and I no audio is heard from the TV. I can hit TV as many times as you like and the same behaviour is observed. I have tried rebooting the entire system (the sockets are in the wall and not reachable without removing the TV so rebooting requires killing the power to the entire room from the main fuse board). There are no firmware updates for the TV, Audio output is set to PCM.The Beam shows a solid white light but it flashes amber if I press the play/pause button.Please help sort this one out...it's incredibly frustrating as I can't even revert to TV speakers as

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10 months ago
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KillerBobTrending Lyricist I
asked in Home theater
Atmos challenges with Apple Music app on Samsung TV

I have my Samsung S95B connected to my Arc via HDMI and set for eARC. On most apps, like Netflix, Prime, Apple TV+, and even Plex, ATMOS works fine - if the source is coded with ATMOS, that comes across on my Sonos system…My problem is with the Apple Music app on my Samsung TV. It will not play music in ATMOS. I know the source is in ATMOS because when I play the same album/song using the Sonos app on my iPhone, it plays in ATMOS format…I need confirmation that it should work, before I spend and more time on it. If the Apple Music app on Samsung TV will not play ATMOS for now, that’s fine - I just want to know.

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K
10 months ago
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cs1121Contributor I
asked in Home theater
Bush TV remote wont connect to Sonos Ray for volume control

I bought a brand new Sonos Ray today from Argos in the UK.The sound is working, but when I try to connect the TV remote via the app for volume control, it doesn't recognise the remote.TV Model - Bush DLED32HDSSteps to reproduce my issue.1. Open sonos app and go to Sonos Ray > Use IR > Remote Control Setup2. Click Setup TV remote and Continue3. Point my TV remote at the sonos ray and tv, press the volume + button once4. Get a message of 'your tv remote wasnt recognised. Lets set it up'5. Click continue6. Point my TV remote at the sonos ray and tv, press the volume + button 3 timesObservation: the status light on the front of the ray flashes after each button press on the tv remote7. Get a message 'We didnt detect a signal from your tv remote.8. I click 'try again' to repeat, but get the same message as step 7 each time.Things I have tried:Checked the tv manual to confirm it has an infra red remote.Checked tv settings, but cant find anything relevant.Changed tv remote batteries to

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Airgetlam
10 months ago
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LazarusContributor I
asked in Home theater
Sonos Arc compatibility with Sony X90J/K

Hi,Is the Sonos Arc compatible with Sony Bravia X90J/K? Any issues anyone has noticed? I am planning to buy both.Thanks.

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10 months ago
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Mako AContributor I
asked in Controllers and Music services
Connection problem

Sonos app cannot find sonos 1 speakers after changing router. The prompts tell me device must be on the same system. It directs me to update system. That just tells me it cannot find the system. In a previous conversation a popular response was to go to settings/ system/ etc. The app won’t let me click system. How do I get out of this catch-22?

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10 months ago
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drdavedminContributor I
asked in Speakers
Persistent grouping of speakers -NOT surround - with Apple TV

How can I set up with Sonos app to pair Beam with Sonos one automatically on startup using airplay to Apple TV and - NOT have it be surround sound?  Every time I restart I have to use the Sonos app to re-pair the speakers. I have a  Beam and two Sonos One SL’s but want the same sound in all three.

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10 months ago
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stewstuckContributor I
asked in Advanced setups
connecting to a second router

I have a Sonos beam iworking n one address and now want to add a Sonos1 in a different address which means using a different router but cannot connect

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10 months ago
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BadgercopEnthusiast II
posted in Home theater
Why no warning that disabling the Beam’s WiFi stops the Sub Mini working?

So after upgrading my home network, I had the option to hardware my Beam G2. Seemed like a no brainier, my WiFi was getting reasonably congested and wired is alway better when available. I also saw the option to disable WiFi, so of course I thought why not.  I spend the next two days trying to figure why no audio was coming from the Sub Mini. My 2 rear One’s were working, and they are WiFi, so I didn’t consider it was the WiFi option I disabled. I re-added the sub and the app reported everything as being connected just fine. Eventually found out that it was disabling the WiFi that was the problem. I understand now that it requires a direct connection to the Beam (odd when the much older Ones don’t, but whatever) But not reporting/warning this when you do it, and saying the system is running and connected OK, is a massive oversight for such a usually polished experience. 

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jgatie
10 months ago
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jayponderContributor I
asked in Controllers and Music services
How to play MP3 stored locally on iPhone or iPad

Is there a way to play on my Sonos system an MP3 file stored directly on my iPhone or iPad? My system has a Beam as a TV soundbar, and two Connect:AMP devices powering ceiling mounted speakers in the house. The file(s) are just simple files or are under the Dropbox app, but the files are stored locally on my device(s) and not in the cloud. Surely it must be possible to do this, but I've not been able to figure it out..

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jgatie
10 months ago
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HollufContributor I
asked in Speakers
Problem connecting Play:1 to new wifi

I have changed the wifi settings in my home, which means that the wifi has changed name.Now I am trying to connect my Play:1 to my new WiFi.I can complete all the steps in the Sonos-setup-guide. The Play1-loudspeaker starts to make a sound etc. In the next window in the setup guide the texts says something like:“Lets now connect Play:1 to your Wifi: [The name of my WIFI here]In the next window I enter the password to my WIFI.I am 100 percent certain, that I enter the correct password. But still I get the message: “An error occurred connecting to [The name of my WIFI here]Do you know, what might be going wrong? And how I can fix this problem?Thank you very much in advance.Best regardsJakob

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Ken_Griffiths
10 months ago
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only_sleepingEnthusiast I
posted in Components and Architectural
No audio from Sonos Port digital output - "PCM Zero" signal.

Hi Folks, my Sonos Port is plugged in to a Lyngdorf amplifier via digital coax and has worked fine since I set it up initially. However, I’m not hearing any sound from the Port now, and the amp says it’s receiving a “PCM Zero” signal - it was fine on Sunday but no sound from any source on via the Port now. Has an update changed something? Any help would be hugely appreciated, thanks!

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10 months ago
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marc1200Contributor I
asked in Speakers
Sonos playbar causes internet connection loss

Hello,I have a weird problem with a Sonos playbar, When the Playbar has an internet connection via ethernet and when i add it to Sonos app with 3 more speakers the connection of the whole home network drops, this is only with ethernet connection, when i change the network configuration to wifi the problem is fixed.​​​​Also when i add a new Sonos system with only the Playbar, ethernet does work perfectly.2 of the 3 other speakers are on wifi and 1 is connected with ethernet.When i configure using app the network connection loss begins when i choose the room of the Playbar. What is here the problem? The orange ethernet light is flashing abnormal quick when i added it to the Sonos app with the 3 speakers.​​

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10 months ago
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sbfCanesContributor I
asked in Controllers and Music services
S2 Controller not found in the App Store on a Mac, only on iPhone

I have a S1 controller on my Mac Computer but when I go to the app store on that same computer there is no app for the S2 controller. I can find it on my phone but I want to add a music library and can only do that from my computer. Please help. 

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Ken_Griffiths
10 months ago
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profcristianamoraContributor I
asked in Speakers
Can not connect Sonos One SL to Internet

We have a sonos SL one that we previously connected without any issue to our Huawei model B311-211 which uses SIM card for internet access. This router provides us wifi to our phones, computers, and worked with the sonos SL one without issue. A few months later, we got a new SIM card for internet with a new provider, and installed it into the exact same router. From that point, the sonos SL one stopped functioning, and when we attempt to connect it to the wifi network, it gives a "having trouble connecting to the internet" error. Can anyone help with us?

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10 months ago
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EddieEdwardsContributor I
asked in Controllers and Music services
Using multiple Tidal family accounts with one Sonos system

Hello - I was hoping for some help please, I’m not great with tech.On my Sonos system, I have three Sonos Ones and I also have a Tidal family plan for me and my two kids and we each have a Tidal account in a family plan.When the kids try and use Tidal via the Sonos app it is set up as my Tidal accounts/ playlists etc and we can’t change to their specific accounts even if we select them.Does anyone know of a way to change this so it is specific to them please? I suspect that the problem is that I’m the main Tidal “owner”.Thanks, Eddie

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10 months ago
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