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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26497 Topics
S
SamosContributor I
posted in Speakers
Sonos system and Sonos Move speakers keep dropping off Airplay lists but stay connected to the app

I have 2 Sonos Ones and a Sub Mini as my Living Room system. I also have a Sonos Move based in the same room that I have to connect to separately. I recently got a new modem and so changed my network settings. Since then either the Living Room system, or the Move, or both, constantly drop off Airplay. They are still connected to the app, but just drop off all my Airplay lists on all my devices.When I unplug them and turn them back on, they reconnect to Airplay for a couple of hours, then drop off again. It’s driving me mad! I’ve tried various sequences of unplugging the modem, unplugging the speakers, unplugging both, but nothing works for more than a few hours.I know similar questions have been asked before, but I can’t find any solution. For context - I don’t use Mesh or extenders. The Wifi is good (speed tests at over 200 mbps). The speakers worked perfectly before I changed my modem. The firmware is updated. My other devices (Apple TV, iPhone, Macbook) all joined the new network an

11
Stanley_4
10 months ago
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PeeDeeS1Contributor I
posted in Controllers and Music services
Classical Music Station on SONOS

Anyone know a no-talk continuous classical music station that plays on SONOS

2
Stanley_4
10 months ago
G
GSinge65Contributor I
asked in Controllers and Music services
Spotify Connection

In Scotland, my Spotify connection has dropped- tried the switching the router on and off, tried to reinstall the reinstall the Spotify account but coming up with an error message. Seems to be a more frequent interface issue?

1
Airgetlam
10 months ago
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happyshopper885Contributor I
posted in Speakers
Trying to downgrade Play:5 (Gen 2) to S1. Error

I’ve been following the instructions to downgrade my Play:5 (Gen 2) to S1. I’ve factory reset it and waited for the flashing green light. However, the S2 downgrade process under support in the app always says “We can’t find a product to downgrade” with a Try Again button. I’ve tried maybe 12 times, nothing. I’ve tried wifi and ethernet, nothing.When I search for it in the S1 app, it finds it but says it needs downgrading from the S2 app first.Please could someone help?

17
O
10 months ago
D
Dan78Contributor I
asked in Controllers and Music services
Spotify error 500 -

Today Sonos doesn’t work with spotify.  I see that error message at the page https://spotify-v5.ws.sonos.com/deviceLink/error(500) Siamo spiacenti, ma non siamo in grado di impostare l'account Spotify in questo momento. Ttry from PC and from smartphone but it doesn’t work.What can I do?

2
Ken_Griffiths
10 months ago
A
AndyAquilaContributor I
asked in Speakers
Incorrectly coded tracks

I have recently found some tracks on my PC can't be played on my Sonos system. The error “incorrectly coded" is the reason for skipping the tracks.  These skipped tracks play fine on Windows media player and were taken off CDs mainly using the same process and setup as all the ones which play fine.

3
A
10 months ago
H
HungweiContributor I
asked in Controllers and Music services
problems with connection

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

3
Airgetlam
10 months ago
B
brljumpContributor I
asked in Controllers and Music services
Bandcamp search doesn't work...

HelloI have IKEA symfonisk. On BANDCAMP service search doesn’t work… I can browse only my collection…This always return as messageIs there any solutions?I tried to reauthorize, remove and add account...reset sonos app...

3
Corry P
10 months ago
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PETEFISHContributor I
asked in Home theater
CAN I CONNECT A SONOS BEAM TO A B&O BEOVISION HORIZON 40'' TV

I have purchased a Sonos Beam and trying to work out if it will work with my B&O Beovision Horizon 40’’ TVcan anybody assistmany thanks 

1
jgatie
10 months ago
E
edcryerContributor I
posted in Speakers
Sonos 5 speaker pair

I have a pair of speakers that have worked well together for a year. Now only one is playing.The other boots ok, shows solid white light, no sound comes out.I was playing with the buttons. In the app I get this display; Living Room (?+R)How do I reset them?Ed

11
E
10 months ago
P
Paul444Contributor I
asked in Advanced setups
SONOS 5 and Deco M4

I have just set up 3 TP-Link Deco M4 units connected to my Virgin hub (now as a modem rather than a router) My 2 SONOS 5 speakers no longer connect by wifi. If I hardwire one SONOS 5 to the first Deco with an ethernet cable I can get it to work but I am unclear how I would connect the other. On line help is a bit uncertain about what can be done. If I add a network switch to the first Deco does that mean I have more ports that act as if they were part of the main Deco and so will support 2 SONOS 5's? Probably a question I need to direct at TP-Link. i.e. If I add the switch and plug my Sonos speakers into two if these network switch ports will they work? I ask before I purchase a switch and drill 15" holes through two walls to enable hard wiring of the SONOS 5's Do I have other options? I thought having Deco mesh would solve my wifi issues but more have developed! [My previous Powerline extenders had failed after several years, and no amount of experimentation got them working again, so

9
P
10 months ago
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gb1972Contributor I
posted in Home theater
Sonos Beam ethernet port

Can the ethernet port on a Sonos Beam be used to connect a turntable?

5
ratty
10 months ago
A
AC87Contributor I
asked in Controllers and Music services
Issues with Spotify Premium only showing in the Sonos App

Hi All,I am having major issues with Spotify and trying to track down my premium account. When I log into spotify it only shows that I have a free account, when my sonos account (linked via the same email) enables me to see all my playlists etc. I am also being charged each and every month via direct debit. Firstly the direct messaging an advisor at spotify thing has proved completely un helpful so far and the support almost making me feel like it’s dodgy/scam like. Anyway, I thought I’d try here as I’m struggling to find a solution anywhere else - has anyone ever had this issue? I’m at a loss as to who to speak to or where to get advice. If anyone has any ideas or suggestions I’d be very welcome. Cheers

6
Belly M
10 months ago
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SPACES Summer HillContributor I
asked in Speakers
cant find registered product.

 I can't see my device on Sonos app but its already registered. I've got 5 but show 4 on Sonos app. Moderator Edit: removed identifying information

2
Corry P
10 months ago
J
JBSDContributor II
asked in Home theater
Living room / TV surround group skips TV & Spotify

Three node mesh network, the single speakers (one move, one One, and one Three) are fine, but the Living Room / TV group will skip when streaming Spotify and will skip when playing TV audio.Diagnostic 2115789485Have done resets of router / mesh, reset & reinstalled Sonos app, power cycled everything…. sometimes power cycling the TV beam / group will help for a bit.  Aggravating!!

9
J
10 months ago
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DAKsterContributor I
asked in Home theater
Era 100 vs One SL for surround with Arc and Sub

HiI have a room with my LG OLED TV eARC connected an Arc SL soundbar with a Gen 3 sub.  I want to complete surround for rear speakers.   Would there be any difference with One SLs vs Era 100s for my setup?

8
S
10 months ago
S
simonkkkkkkkContributor I
asked in Home theater
home theater

i have a home theatre setup with arc, sub and 2 one sl speakers. would adding 1 era 300 make it better

2
S
10 months ago
A
aoskisContributor II
asked in Controllers and Music services
Will "Now Scrobbling" ever be added to the Last.fm service?

I’ve been using the Last.fm service on the Sonos app to scrobble songs played through my speakers, it’s obviously very useful and it works well, but it never submits the “Now Playing” notification on my Last.fm profile; it only displays the scrobble after the song has ended.I would say this problem is very miniscule and not a real “problem,” but every other scrobbler has the capability to send “Now Playing” notifications to Last.fm and they have a guide on how to add it on their API docs.I was wondering if this is ever a planned addition. It’d be really nice to have my friends be able to see what I’m listening to at the moment and not after the song is finished. Thank you!

2
Stanley_4
10 months ago
R
rayrayrayContributor I
asked in Home theater
wall / ceiling speakers vs stand alone Sonos Speakers

Hi,We own Sonos Arc and we are looking to buy 2 speakers. We live in an apartment.Ideally we would like to install wall or ceiling speakers but not sure if there are any disadvantage comparing the free standing Sonos speakers?ThanksRay

2
Stanley_4
10 months ago
M
Marco_5Avid Contributor I
asked in Speakers
Special characters in wifi SSID name?

Hello All,I was fighting an issue that ultimately turned out to be my main router having an issue, but I did discover that I could not connect my Sonos devices to my 5GHz network because it had an underscore in the name. Once I took the underscore out, it connected fine, but I hate the way the network name looks now lol. Is there a list of acceptable special characters in an wifi SSID for Sonos devices?

4
Stanley_4
10 months ago
S
SpivRTrending Lyricist I
asked in Portable speakers
Trigger Bluetooth pairing of Move Gen 2 from Sonos app?

Is it possible to use the Sonos app to trigger a Sonos Move to enter BLE pairing mode instead of pushing the physical pairing button on the back?

1
Mr. T
10 months ago
S
SiyaditsContributor I
asked in Speakers
About sonance garden series sgs system

Is it okay to keep the subwoofer above the ground rather than keeping it under the ground 

2
Airgetlam
10 months ago
J
joskamContributor I
asked in Home theater
Sonos Arc seems to continuously send Volume Down command over HDMI

My Sonos Arc worked great for the better part of a year, but about an hour ago it started to continuously send Volume Down commands over HDMI - or that is at least what it looks like.When playing streaming radio on the Arc nothing out of the ordinary happens with the sound (it works normally with a steady volume) - BUT the TV is continuously reporting volume down commands.It doesn't seem te be the TV that causes it, as restarting it caused it to enter Safe Mode - which  normally happens when you keep pressing Volume Down. To rule out the TV remote, I removed it's batteries.Unplugging the Sonos HDMI cable results in immediate normal behaviour of the TV.When this happens, the Sonos app also shows the volume going down. The light on the Arc flashes.Any idea what's going on here? I created a diagnostics report; it number is 1255298220.

2
J
10 months ago
A
andasanasContributor I
posted in Speakers
6,000 sqf, 4 "rooms", 1 system

hey there,6,000 yoga studio running speakers in 4 rooms on one network.the front 2 rooms are on the home router, the back 2 rooms are on an extender.were having issues with the back two rooms dropping out-specifically one of the rooms (called jade studio) more than the other (called marble studio).we’ve added the extender for jade and marble which made it a bit better but some of our yoga instructors are still reporting problems.  we have both iphone and andriod users and it doesn’t seem to matter. further most of them are airplaying right through spotify.i’ve looked for anything that could cause wifi interference and dont notice anything obvious. there are metal beams and our heating panels are metal but this same set up exists at the front with no issues. help?? thanks in advance for any insight!

11
A
10 months ago
R
radobarContributor I
posted in Controllers and Music services
sonos playlists

I was forced to create 2 sonos systems - Sonos 1 and Sonos 2 to keep equipment I love and am satisfied with.  I would like to share/export/import to play these playlists on both systems.please tell me how

3
Airgetlam
10 months ago
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