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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27739 Topics
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BadDadContributor I
asked in Controllers and Music services
Spotify Not Available in Sonos S2 App

Spotify does not appear as an option in the list of music services in my Sonos S2 App in iOS.New Arc Soundbar, downloaded the Sonos S2 App, followed the instructions to add a new music service, but among the many services listed, Spotify is not showing. (?)I have Spotify premium and can airplay music to the Arc, but why is Spotify not listed as an option in the S2 App?

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10 months ago
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AllieR_MKEContributor I
asked in Controllers and Music services
Sirius connection

 

191
Airgetlam
10 months ago
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Malc reesContributor I
posted in Portable speakers
Move Stereo Pair Drops Speaker

I have recently moved to a new place and when I set up a Stereo Pair on a new WIFI, it only plays from one speaker. I can sometimes get it to work from the SONOS app only, playing Spotifz but if I try to play directly out of Spotify one speaker drops and then I have to try repeatedly to have both working together, before one eventually drops. I  have tried restarting and resetting the speakers, but nothing seems to work. 

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J
10 months ago
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VintroneContributor I
posted in Speakers
unable to connect to verizon home internet

I switched my internet from frontier to Verizon home internet. I can only connect play 3 to the new service. Move and Roam cannot connect. It’s frustrating. I was on the Sonos tech support for over 1 hour and they suggested I ask Verizon to create a second WiFi but Verizon had no clue about that fix. I may go back to my old provider rather than buy other speakers.

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buzz
10 months ago
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Barry LeightonContributor I
posted in Home theater
Firestick 4k no dolby plus: beam gen 1 and Symfonisk lamp surrounds.

I’ve a Panasonic tv - using the TVs native apps I ca get 5.1 with my setup. However when using the diagnostics on the firestick I can’t seem to get 5.1. Any ideas how to resolve this?

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Stanley_4
10 months ago
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Chuck CContributor I
asked in Home theater
no tv sound Beam

I have a Sony TV and connected my new Beam to a HDMI ARC input. The Beam is connected to my network and to the app on my iPhone. I get no sound from the Beam even if I go to Settings on the TV and change output from TV speakers to Audio System. 

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jgatie
10 months ago
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Mayday MaloneContributor I
posted in Controllers and Music services
Adding music songs to your Spotify lists

Hi there Sonos guys!I’ve choosen you as harware suppliers. I’ve got ten of your devices arround my apartment because they sound great and are S.F. FRIENDLY.The point is that, when I use your app, and find a song I want to add to my playlists in Spotify, it’s f* ridicolous complicated to do it.Why don’t you just ley it be, and asume you’re the best in hardware, and don’t annoy your customers who like Spotify?Best regards,Antonio, from Bilbao

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106rallye
10 months ago
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jamie3215Contributor I
asked in Speakers
Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

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ratty
10 months ago
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JSizzleContributor I
asked in Home theater
Sonos Beam HDMI eARC Not Recognized

Hi,Looking for help!I use a Sonos Beam with my Samsung TV 55” QLED 4k Smart TV Q80B connected with the Sonos supplied HDMI eARC.The audio works great for between two days and two weeks, then I will randomly turn on the TV and the audio is being played through the TV speakers. The Beam shows up as a video thumbnail through HDMI 3 playing a short demo video. I can’t get it to recognize as an eARC.I unplug the Beam and the TV from power and the HDMI eARC. Plug it back in and viola. It is all good. However, I don’t want to do this weekly. Looking for help troubleshooting. Thanks!

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Ken_Griffiths
10 months ago
skullc
skullcProdigy III
posted in Controllers and Music services
product suggestion SVC

I request that you add Qobuz as a supported service please many thanks in advance 😊

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ratty
10 months ago
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J-Man11Contributor I
asked in Home theater
Sonos Beam disrupts the TV picture periodically with black out of TV

My Beam Gen 2 causes the tv to blackout for a couple of seconds periodically (every 10-30 seconds). I have a TV box plugged into the HDMI port of the tv, and the Beam is connect via HDMI Arc to the tv. I have checked to ensure the tv has the latest updates. All HDMI cables are high speed cables. I’ve also tried unplugging the tv for several minutes, and the beam. When the Beam is disconnected the TV works perfect with no blackouts. The same issue happens if I switch the HDMI connections. I ran a diagnostics test and reference number is 1450731502. 

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106rallye
10 months ago
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bsbartonContributor I
asked in Advanced setups
Samsung TV eARC to AMP via HDMI cat6 extender or adapter

New to SONOS. New construction home, with cat6 & speaker cables pre-run to a media closet.  I have 8 ceiling speakers hooked up to 2 AMPs (4 speakers per).  I need 2 Samsung TV’s sound to get 2 the AMPs, one TV to each AMP.  I have cat6 running from TV locations to the media closet where the AMPs are located, appx run is 50ft for one and 75ft for another.  Both Samsung TVs with eARC.  I need help with what extender/adapter to use for the HDMI/cat6 connection to the AMPs to get the TV sound to the AMPs to have the TV sound (mainly football games) play in ceiling speakers.I tried this item, but could not get any signal:https://www.amazon.com/gp/product/B07WFLHTKK/ref=ppx_yo_dt_b_asin_image_o03_s00?ie=UTF8&psc=1 Any help or direction is appreciated.

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10 months ago
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phd67Contributor II
asked in Home theater
Mixed speakers in home theatre setup

Greetings, I’m wondering if I can mix up the speakers used in a home theatre setup. Specifically, I just bought a Beam and already have a One speaker in the basement that I don’t use much. Wondering if I can buy another smaller speaker, such as a Move or Era 100, and use that with the Beam and the One to create a surround effect (or just better sound) for both TV and regular music. I’d really like to use the Move, so I can bring it outside with me when listening to music while grilling. Any thoughts are welcome, pro or con. Thanks.   

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10 months ago
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Charliecat5Contributor I
asked in Speakers
I am fed up

I am sick of Sonos and wish I hadn’t invested so much.  The speakers are fantastic, but the software interface is awful.  We are constantly losing connection to speakers.  Speakers not being found. Speakers are dropping out.  Volumes changing.   And before you start telling me it is the wifi connection - it isn’t.  That is stable, and we don’t have any problems with anything else.   I want proper help and don’t want to be given the runaround.   D

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buzz
10 months ago
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MichaëlRenardContributor I
asked in Speakers
Sécurité WPA 3

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

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10 months ago
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AltenmarktdaveContributor I
asked in Home theater
controlling ray with sony remote

I got  Ray for Christmas . I connected it via the optical cable to my Sony Tv. The only problem is that the ray and the speakers on the tv seem to play together. I get round this by using the mute button on the tv control. My partner wants to be able to control the ray using the tv remote ( IR ) and not have to use the Sonos app.i have been in the tv sound menu but have not been able to sort it . Any advice /comments appreciated

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UKMedia
10 months ago
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cocutContributor I
asked in Components and Architectural
Setting up Mini Sub

How do I know if my Mini Sub is working? The white light is on and I think I have carried out the connection but on checking whether I have connected I get the message on the App that the sub is not detected. I have Wi Fi and the Sub has power. On the app the sub has a red dot and the words 'not registered' beside it. Any advice?      

4424
Airgetlam
10 months ago
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Tay.rContributor I
asked in Speakers
Sonos move won't connect to my phone after I connect it to the internet.

My Sonos move won't connect to my phone after I connect it to the internet. When I do search for device it won't show up. I can't access the system or do any updates because it won't show up through my internet. I would like to try and use the S1 app, but I can't downgrade my software on the Sonos move because I can't connect it to my phone. There was a time when I could at least use the Bluetooth setting, but even now I can't switch it to Bluetooth. I'm going to be honest. I have tried just about everything I could find on the internet to make this work and so far nothing has.

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J
10 months ago
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NavkaurContributor I
asked in Speakers
Where should the in-ceiling speakers be placed?

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

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G
10 months ago
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SmnitroContributor I
posted in Speakers
speakers

Room size 

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Airgetlam
10 months ago
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DavidJSAvid Contributor I
posted in Controllers and Music services
Problems with S1 app

I have a recurring issue with my S1 appI have a gen 1 Play5 in my gym; it is the only Sonos product in there.  The remainder of my Sonos products are S2Almost all the time now, when I open my S1 app on the phone, it doesn’t connect, I get the message at the top saying “Sonos found let’s connect”As soon as I do this it connects to the S2 group and I have to reset the app.If I try and connect to an existing network, all it does is connect to the S2 “network” and I go round in cirlces resetting and trying to connect again.Eventually after random attempts, when “connecting to an existing network” I get the prompt to hit the two buttons on the device.  It then connects correctlyWhat is odd is that I can start the device playing without the app and that is fineI have had various successes (although these may just be random), but not yet found a surefire way to resolve itToggling wifi on and off (before and during the set up phase) Turning location services off waiting! (this seems to work)Th

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10 months ago
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John CrawleyContributor I
posted in Controllers and Music services
Adding my music library.... or not !!

Hi,Having spent time (a lot !) on both ‘chat’ and Remote access i am still unable to add my music library ? It started off as “error 1002” and since my last Remote Access use, is now “computer is not responding” although i am sat using it, and made sure that the external drive is awake ?? so far I have: toured my new Windows 11 PC, with the help of remote access, set up the various firewall options as outlined here. Checked the ports 445 & 3445 (they’re ‘listening’). Set up a music folder on the desktop, which did not work. Reset my Sonos System. All to no avail. The nice person on remote access was also at a loss, although when using the same service last year on my old PC, Remote Access sorted the issue very swiftly. Cannot add the service via any of the tablets or phones, so I’m really stuck.! I have read nearly every article or reply on here, and i am no further forward. ANY help would be gratefully accepted. or…. the system will end up in a skip somewhere :-).Thanks in advance

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10 months ago
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Smiley23Contributor I
asked in Portable speakers
connection

I have a new roam. I have followed all instructions and set up but when it says something is playing, I have no sound. My volume is up. Any ideas? 

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Ken_Griffiths
10 months ago
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jphughanContributor I
posted in Speakers
Era 300 line-in and stereo pair issues

Short version:Currently, it appears that when two Era 300 speakers are in a stereo pair, using the line-in for one of the speakers causes that speaker to play audio, while the other remains silent, even though the stereo pair operates as expected with other sources. Additional background:A few days ago I was helping a fellow Sonos owner with a setup she was trying to achieve. She has two Era 300s and a Sub, which she planned to use as a 2.1 unit. Her intended audio source was a third-party mixing board connected to the line-in of one of the Eras. In this setup, the Era physically receiving the line-in signal played audio as expected, while the other Era in the stereo pair remained silent. This was true even when the Sub was dropped from the equation. When testing other “regular” sources such as Spotify through the Sonos app, the 2.0 or 2.1 setup performed exactly as expected. All firmware was current as of 12/26.The workaround we found was to keep the Era 300s independent, pair the Sub

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J
10 months ago
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SamuelGContributor I
asked in Components and Architectural
connect TV to ceiling speakers

Hi Guys i have installed ceiling speakers and an amp in my ceiling space of closed in patio. we use it for airplay streaming and it works perfectly. Just wondering the best way to connect the TV in that area to those speakers as we didn’t run a HDMI from the TV have read people have purchased a Sonos soundbar and connected to a TV and then the soundbar and amp/ceiling speakers connect wirelessly.  would like to check this is correct and if so can we purchase any sound bar or is there only specific ones this will work with

25354
106rallye
10 months ago
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