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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26499 Topics
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mikelvContributor I
posted in Home theater
Optical Audio Cable Sonos Beam

I have a Sonos Beam 316-75-792 connected to a Samsung UN55J6201AFXZA via the Sonos Optical Audio Adapter and a Monoprice S/PDIF (Toslink) Digital Optical Audio Splitter that connects to a 6’ optical audio cable to reach the back of the TV.I recently attempted to swap my 6-ft optical audio cable to a 10-ft one to allow the TV to swivel out and ran into two problems/issues that I could not resolve:Problem 1:The new optical audio cable did not work; rubber caps were removed from the tips…I thought maybe the new cable got damaged even though the red light/signal from the TV was clearly visible at the other end of the cable.  I purchased another cable with the same result and no caps on the second cable.  Tested the longer cables with another device, and they both worked fine.Problem 2:I went back to the old optical audio cable, and it only works in one direction, meaning if the correct end is not plugged into the back of the TV, there is no sound...flip the optical audio cable around, and

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M
10 months ago
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Lilmikey1184Contributor I
asked in Home theater
Inverted Era 300s Software Update ETA

Is there an update as to when we can expect the software release that will fully support inverted Era 300’s that are wall mounted in areas due to exceptionally high ceilings?

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Airgetlam
10 months ago
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FredHonorContributor I
asked in Speakers
Pair stereo between era 100 and one

Hy guys I have a room wirh one era 100 and 1 sonos one. I cant connect both as stereo when i try it seems its not blt possiblePlease help 

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N
10 months ago
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esko2953Contributor II
asked in Controllers and Music services
sonos and spotify

When I connect Spotify to sonos devices, from within Spotify app. the sonos app shows started from Spotify and queue not available.is there a way to add songs to the devices from other sonos music services, which could include Spotify itself?  

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E
10 months ago
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Tritter61Contributor I
asked in Home theater
Sony Master Oled 65” tv

Please help, how do I connect my Sonos, 5, 3 x 1’s to my A65J

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Airgetlam
10 months ago
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MikaelOverbyContributor I
asked in Home theater
Connect more speakers

Hi,At the moment I got one sonos playbar under the tv and two sonos one sl beside the tv. Im looking to buy two more sonos one sl to have behind where im sitting, for surround and was wondering if that would be possible? Also want the sonos sub gen3 but for my knowledge that should be fine.Thanks for answering!

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10 months ago
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jdun76Contributor I
asked in Home theater
connecting Sonos beam gen 2 to a computer monitor that has an Earc connection

Hi EveryoneSo I was planning on buying an LG32UN880P-B monitor for my HP laptop (I5-ee0002na). Along with this I am going to buy some sort of docking station to connect everything together and lastly a Sonos Beam Gen 2 for the sound. My main needs of this setup is to watch media  (movies using Plex and stream Netflix and Amazon). Since my research my understanding is that to connect the beam to this set up I would need to buy an HDMI audio extractor and connect by optical to get 5.1 but I wound not be able to get Dolby Atmos unless I buy the Arcana HDfury which is a pricy option. So looking for another solution, I have looked around and found this LG monitor 32sq780sw which has an Earc connection.So my question to Sonos is as this monitor has an Earc connection will I be able to connect the beam to the monitor just like a regular smart tv and everything should work, including Dolby Atmos? or will I still have to go down the audio extractor or HDfury route?Also how would I connect the b

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Airgetlam
10 months ago
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beganContributor I
posted in Components and Architectural
Is it worth staying with Sonos?

I was an early convert and my entire house is full of Sonos speakers, first playbar, play 3, 5, 1.  All of a sudden these very expensive products, especially the play 5 ($500 each) no longer worked on the “upgraded system” and I needed to manage two systems in my same house with new speakers on the current app and “older speakers” on the “older app” that I needed to maintain on my iphone controllers.  Trade in offering was nice, but 30%?  And then I just get a product that might not be compatible in a few years?  I really hesitate to continue with Sonos since I don’t want to spend this kind of money on products that wont be supported even for basic things like “playing music on them with the new app”.  What happened to Sonos?  

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K
10 months ago
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hoogrContributor I
asked in Speakers
Updating to s2 - error 9

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

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Jamie A
10 months ago
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Berger2Contributor I
asked in Speakers
Ethernet connections

I have 1 Beam and 2 Ones, should I connect the beam with ethernet? I can not connect the 2 Ones with ethernet as there is no way to get the wires across the room

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A
10 months ago
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YadinContributor II
asked in Controllers and Music services
I can't see my local music on Sonos library on my Mac

I’ve added to music folders from my Mac to Sonos library. Although I can see the folders in the library, when I go into them there are no tracks. This has happened before and Sonos had to work on it for an hour over remote control, For some reason it happened again….

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Airgetlam
10 months ago
HoMeRz
HoMeRzContributor I
asked in Controllers and Music services
SAMBA share can no longer be found

When I tried updating my Music Library today, I got a message that the location “is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” Neither of those is true. Other directory locations at the same subdirectory level can be accessed and read fine.

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HoMeRz
10 months ago
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JeffKoser0825Contributor I
asked in Components and Architectural
Connect stopped playing from my receiver

I have had Connect working with my receiver for years. It stopped working. I have plugged it into working ports on my receiver and it doesn’t work. My Play 1 speakers work just fine. I have powered it down. Restarted it multiple times. I have rebooted my network multiple times.  

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buzz
10 months ago
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Magnolia1Contributor I
asked in Home theater
Sonos Arc+Sonos Amp+TV

I have a Sonos Arc attached to my Tv.  I purchased a Sonos Amp and Sonos Speakers, and installed the speakers in the ceiling in the same room as the TV.  I have been able to play music through the Arc and the Sonos Speakers (Amp) without any issue.  I have not been able to play the TV sound through the added Sonos Speakers attached to the Sonos Amp.  I thought I would be able to do this wireless just like playing music through the arc, but does not seem to work.  I am ok with using HDMI cable or whatever I need to do to make this work.  

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Ken_Griffiths
10 months ago
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Normski2Contributor I
asked in Speakers
Playbar non connection via wifi

Why can I play Sonos radio via the Sonos app on my playbar, also Spotify, but not music from iphone/mac library 

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Ken_Griffiths
10 months ago
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joe508Contributor I
asked in Home theater
sonos port and onkyo tx-nr6050 no audio

hi, I am running sonos arc paired with er300’s for my rear speakers and sub gen 3 for my living room.  i also have onkyo avr receiver plugged in hdmi through the tv not using earc or arc hdmi port.  Earc/arc hdmi port is being used for my sonos arc soundbar.  My onkyo receiver is paired with sonos port and the receiver is powering wired speakers for outdoor use.  I am not getting any audio even though i was able to link my sonos port to my avr receiver.  i don’t understand why i am not getting any sound ?.  when i play music app on sonos app it seems to work but no audio.                                            

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J
10 months ago
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PWoodContributor I
posted in Controllers and Music services
Connectivity Problems

Several months ago I started to experience connectivity problems with my Sonos system (2 Connects and a Connect Amp): songs would skip mid-play; connections were dropped with increasing frequency; playlists wouldn’t download because of encoding errors; etc. The problems got worse and worse until the system became essentially unusable. I looked on the Sonos Community site and found several people reporting similar problems, but no solutions. I finally discovered a fix and wanted to share what I learned in the hopes it may help someone else.When I installed my system, I connected the Connect Amp and one of the Connect units via ethernet (over my home wiring) and the second Connect via Wi-Fi. (I assumed the Ethernet connection would be faster and more reliable than Wi-Fi.) For a couple of years, everything worked fine; then I started having trouble. When I started to experience problems, I tried suggested fixes like restarting all my devices and rebooting the router, but none of them work

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ratty
10 months ago
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MyrtanimContributor I
asked in Home theater
How to balance TV & music playback on Beam

Hi everyone, I have a Sonos Beam (Gen 2) connected via optical to my Sony TV (it has no (e)ARC connection) coupled with 2 Era 100s and I am trying to set them up correctly so that I can hear music (streaming from my NAS) and watch TV (Netflix, Disney+, Prime, cable TV) without constantly fondling with the Surround settings when switching between both play modes.I found settings for watching TV (in the Surround settings TV level up to +10 or more, Music level to -10 or less, Music Playback Full), but when I then switch to streaming music the sound only seems to come from the Beam and the Era 100s as Surround speakers are not noticeable. When I setup everything for listening to music (in Surround Settings TV and music level to 0, Music Playback still Full) and then switch to TV, voices are overshadowed by the background music and in general to low in volume.It's also hard for me to understand which settings influence what. E.g. for Speech Enhancement I hear no difference, likewise for th

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10 months ago
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AiryContributor I
asked in Home theater
Beam audio problem

Sonos Beam. Sometimes the audio is ok. Other times it is ok but I cannot adjust the volume up or down. Sometimes no audio at all. Tried disconnecting from power to no avail.Any help will be appreciated.

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G
10 months ago
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RustProof-LamaContributor I
asked in Controllers and Music services
Controlling my sonos products from my MacBook

Some time ago we had the ability to connect/control from Mac products, e.g MacBooks, iMacs etc… Since I work from home and I am  usually always on my MacBook, It would be nice to not have to grab my IPhone every time I want to play music. I worry that Sonos has too many eggs in one basket and I’m starting to lose interest.  Simplicity is good but folks still need options. I was willing to overlook the lack of Bluetooth, but now that I have all these Sonos products l I realize my options are soo limited!  please bring back the option to use my MacBook, and recognize the UX is key here.

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R
10 months ago
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Kirk DTrending Lyricist I
asked in Controllers and Music services
New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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S
10 months ago
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Corky CordoContributor I
posted in Advanced setups
Accessibility Issues

My wife has a degenerative neuronal disease and accesses her apps and communicates through an eye movement enable tablet running windows. I can put to Sonos app onto it and she can move the cursor with her eye gaze but can’t get the app to recognise that she wants to action an instruction, like choosing playlists, stopping and starting play, etc. Anyone had this and knows of a solution? ThanksCorky Cordo

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melvimbe
10 months ago
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MillerrContributor I
asked in Controllers and Music services
login overseas

I live in Australia and am now in the US.  The house i’m staying  at has a Sonos  system.  When I open my Sonos I don’t have Deezer or Tune-in radio.  I cannot login to the Ap.  It won’t accept my UN/Pword.  Tried to reset password  but still able to sign in.  I can log into Sonos online site. Can’t add TuneIn or deezer.  

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melvimbe
10 months ago
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Ole71louise68Contributor I
asked in Speakers
Sonos One have no connection to the internet/router

My sonos one have suddently stopped Ihave tried to disconnect it, wait 10 seconds and after one minut try again.Doesnot lsolve my problem

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G
10 months ago
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User421278Contributor I
asked in Speakers
Strange behaviour with Play 3 and Move streaming radio

HiI have some strange behavior when streaming radio using BBC Sounds on Play 3. The Play 3 buffers continuously but when I put it in a group with a Move (even with Move volume =0) then the Play 3 streams perfectly.I am using Sonos in wifi mode (so SonosNet Meshing is not used, so issues such STP are not relevant) and I have a Unifi wifi network with strong wifi signal in the area where the speakers are located. I have followed Sonos guidelines for using a Unifi system and I can connect the Play 3 to a 5g channel or 2g channel (but in each case I have same buffering problem). The channels are not congested and my internet connection is fairly fast ie 30Mbps download. Any ideas?When creating a group does the group create a mesh network?

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ratty
10 months ago
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