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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19797 Topics

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CraigR65Avid Contributor I
asked in Controllers and Music services

unable to connect to Sonos - lets fix it, - temporary error

I get the above message  on my system frequently, the issue almost always resolves itself within a minute or two, without further intervention. it seems to occur more, if I haven’t used the controller for a few hours.I suspect my iPhone is going to sleep and then reconnecting to Wifi and maybe needs a bit of time to sort itself out. any suggestions? running 2 play 1s and 2 play 3s on S2 software. thx

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C
1 year ago
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Jeff2450Contributor I
posted in Home theater

wired surrounds not working

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

3
N
1 year ago
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JPE900Contributor I
asked in Components and Architectural

Audio baluns with Samsung Frame

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

1
jgatie
1 year ago
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RoddylContributor I
asked in Speakers

Sonos 3 wont connect after wifi change

Hi... Ive been using a Sonos 3 for several years without a problem. I had to change my wi fi to a gigacube 4g with EE. I cannot reconnect. Ive factory reset, and still the app does not revognise my sonos. I love the sound and am lost without it... Please help... 

2
R
1 year ago
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XavSphContributor I
posted in Portable speakers

Sonos Move problem with account linking

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

1
Ken_Griffiths
1 year ago
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JC74Avid Contributor I
asked in Speakers

play back issues on play 5 and symfonisk speakers

 I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ? unable to sort since the introduction of S2 ! 

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J
1 year ago
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Beekeeper StewartContributor I
posted in Home theater

Beam Intermittent Sound Issue Solved

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

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Ken_Griffiths
1 year ago
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Martin1234567Contributor II
posted in Controllers and Music services

Sonos cannot find songs from spotify

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times.

2
M
1 year ago
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mlopez12Contributor I
asked in Controllers and Music services

Scheduled music index not working

I”m running S2 Sonos, I have it installed on my MacBook Pro (2021) and have about 7 Zones defined.My Music index scheduled for 2AM every morning hasn’t been working for years, just now decided to put in a the issue here to see if there are any suggestion.  It is running of a Drobo NAS which has been for years, but I can say for the past 3 years or so my music indexing schedule is not working.  If I run it manually it works fine.At this point the only issue I have is having a scheduled index running.  I leave the desktop applicaition running and still does not run, of course the only way I can see this is I have a playlist I auto populate with any 5 stars ratings, this is update almost on a daily basis(adding/removing) but when I try and play the  playlist (usually once every 2-3 weeks) it always has songs which I know are not in the current playlist but yet they still show up in Sonos imported playlist. Any suggestions on how to fix the schedule indexing? thanks.Mario.

4
106rallye
1 year ago
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DeanShawAvid Contributor II
asked in Controllers and Music services

flac file no sound

I have ripped a CD to my NAS as a FLAC 16 bit file but when I try to play it back on my Play 3 or Beam there is no sound even though the track timer is moving along. It plays fine if I play it back on my laptop.Any clues what I am doing wrong please?

13
D
1 year ago
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SteveSchechterContributor I
asked in Components and Architectural

Computer Doesn't "Wake" Sonos One

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

1
N
1 year ago
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MichaelBentonContributor II
asked in Components and Architectural

Sonos Radio Reauthorize

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

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buzz
1 year ago
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B-Frank007Contributor I
asked in Home theater

Speakers Repeatedly Disappear from App

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

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Stanley_4
1 year ago
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pateldivyang84Contributor II
asked in Home theater

Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

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Ken_Griffiths
1 year ago
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FlannbarrContributor I
asked in Portable speakers

Group/Pair Arc and Move

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

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ratty
1 year ago
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SkeebsContributor I
asked in Home theater

Sound Levels

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

2
S
1 year ago
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5up3rm4nContributor I
asked in Home theater

Speech clarity on Beam (Speech Enhancement & Night Mode don't make a difference)

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

1
buzz
1 year ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

0
Alby57
1 year ago
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AboriginalbabeContributor I
posted in Components and Architectural

ANYONE GOING TO FIX THE HACK VULNERABILITY ?

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!! 

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Mr. T
1 year ago
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SusanH91Contributor I
asked in Home theater

volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

4
Airgetlam
1 year ago
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SylvainRContributor I
asked in Home theater

Sonos setting up

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

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J
1 year ago
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wottynattyTrending Lyricist II
asked in Controllers and Music services

Library won't scan

I’ve got a library with about 35k FLAC tracks (stereo 44.1/16 bit) and when pointing Sonos at the library, it appears to do all the right stuff, including asking me to enter my credentials since this library in my Mac, but not in the generic music folder.But it never indexes a single song.  And it doesn’t throw any errors.  Drive is connected directly to the Mac in question.  (System is all S2; checked for updates to controller and players, and there are none available.) What else can I check?

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Corry P
1 year ago
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SoundchasrContributor II
posted in Components and Architectural

Port Sound Quality

I just swapped out a Connect for a new Port.  As others have mentioned the sound just isn’t as good.  I saw one post about a burn in period but then the thread was closed so I don’t know if the sound got better.  I’ve seen posts about changing to fixed instead of variable but that isn’t a great option.  Are there are any other solutions for improving the sound of the Port? Is there a burn-in period? Thanks.S

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buzz
1 year ago
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EliteAVContributor I
asked in Components and Architectural

Hardwire Ports Skipping

I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a  bridge which doesn’t make sense to me. 

2
J
1 year ago
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gght45
asked in Components and Architectural

Error 701 showing up

Error 701 showing up and not letting me select songs to play from spotify.  Can Sonos support help here? Support number: 1752685793

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Ken_Griffiths
1 year ago
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