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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27742 Topics
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sturubContributor I
posted in Home theater
Cant move from Playbar to Arc due to design.

Hey Sonos Staff, many of your customers have Playbars on walls that are wallpapered or made of brick, stone, etc.  when you make a product that you cant upgrade to due to not being able to cover old drilled holes to accommodate YOUR product, you leave us no choice other than to keep our existing Playbars.  I have tried every which way to make this work but cant sit there with visible holes in the wall. You should provide a way to upgrade and accommodate existing templates.

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Stanley_4
10 months ago
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LindaOzContributor I
asked in Portable speakers
Sonos Roam

Quick question.   I'm not tech savvy so laymans terms please.My elderly neighbours (avid gardeners) have just purchased a Sonos Roam.  They want to be able to leave their mobile phones inside and have the Roam outside under the verandah so that when their mobiles ring they hear it through the speaker.  I've read they can't answer via the speaker but is it possible to connect to hear the ringing? If it is, where do I find the instructions to connect it please.Thank you.

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L
10 months ago
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Concreteman1Contributor I
asked in Home theater
reset generation 3 sub

I need to reset my generation 3 sub. I had to exchange my arc for a new one. I can’t get it to link to my new arc. Can someone help me with the reset process? Thanks 

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C
10 months ago
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VandykeContributor I
asked in Speakers
Syncing Speakers

Can I turn the sync between the speakers on and off

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V
10 months ago
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PatrickschmidtContributor I
asked in Speakers
Play 5 only works with ethernet cable connected, remainder of system fine

I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  I submitted a diagnostic 251709449

3142
P
10 months ago
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scapingborgContributor I
posted in Speakers
USB-C to USB-C cable ?

Hello, I’ve recently bought an Era 100 and find it really disappointing that a USB-C to UBC-C connection is not considered as a possible line-in. This would definitely make sense since more and more phones just offer a USB-C connection without a 3,5 jack.

57010
ratty
10 months ago
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Garf255Contributor II
asked in Speakers
Playbar dropping out

HiI have a Playbar connected to the TV via optical cable and the network via WiFi. The Playbar is 5ft away from the main broadband/WiFi router.I also have a Play:3 that is also connected via WiFi that sits in another room, about 15ft and 2 walls away.I've read some of the other threads about Playbar dropping out and have tried a number of the suggestions from those (that fit my setup) but I'm now getting to a point where I'm thinking of ditching Sonos all together.The Playbar was connected via ethernet and one of the suggestions was to use WiFi which I thought had improved it but the drop outs are back. In the past 30 minutes whilst listening to the radio with the TV off, it's been dropping out every couple of minutes for up to 10 seconds.The Play:3 does not drop out.The TV is a Panasonic and this problem only started within the last 2 months..... same TV, same WiFi, same setup.Unplugging the Playbar power cable, leaving it a couple of minutes, plugging back in seems to resolve it for

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Ken_Griffiths
10 months ago
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Rockym19Trending Lyricist I
posted in Speakers
only sound stereo PCM

hello everyone.I would like to ask you for help. I use kodi streaming services and all my movies play in audio track: stereo PCM. I own a sonos Beam gen 2 + 2x ikea symphonisks. The last movie I saw now, John Wick 4, had audio features: codec atcs a/52b (ac-3, e ac-3); 6 channels; layout 5.1 (side). Could I ask You for advice on how to get my movies to play at least in 5.1 format (when the side speakers are connected)? Thank you very much

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E
10 months ago
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UUmbachContributor I
asked in Speakers
Adding Sonos 5 speakers to existing Sonos system

I currently have a Sonos playbar and sub and want to add a set of Sonos 5 speakers to my system.Do the Sonos 5 need to be connected to my router or will the connect to my existing speakers wireless through the app?

1492
Airgetlam
10 months ago
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ordruneContributor I
asked in Home theater
Can you Trueplay tune a sonos era 300 set using Android when connected to surround setup with Arc and sub?

The Era 300 can Trueplay tune itself on the Android app.  I was automatically prompted to do this when first adding the Era 300’s to my system, but I declined as I was going to add them as rears to my surround with the Arc and sub.  After getting the surround all setup with the Era 300’s I can’t find a way to Trueplay tune that system now.  Is it possible?  Or is it only possible when they are by themselves?  If that’s the case is the feature coming to Trueplay tune them from an Android device when they are part of a surround system?

13519
jgatie
10 months ago
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stickersteveContributor II
asked in Components and Architectural
using my external cambridge DAC with the port

I had been using my older ZP80 with my cambridge dacmagic200 DAC and everything was great. I loved the sound. This configuration worked on S1.  I recently added a pair of sonos 5 speakers which sound great but work off of S2, so I have been forced to use S1 for one thing and S2 for another and it is not convenient anymore and I have been having issues with the S1 set up.So I decided to get the port to replace my ZP80 and run everything off of S2. I have it working, but dont like the sound as much as what I had before. I know the port has a nice DAC built in but I prefer to use my cambridge DAC, but I cant seem  to get it configured to work right. Before i used through the Toslink connection and all was well. I have tried using the port with the composite connection to the cambridge, but the cambridge does not seem to be taking over. I want to just try bypassing the DAC in the port and using my cambridge since I already own it and prefer the sound, if this is possible. If not I may send

1792
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10 months ago
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katriContributor I
posted in Home theater
Are there going to be ceiling mounts for the era 300?

I know people reported mounting them upside down near the ceiling with good results. In my case I have windows that go up to the ceiling. I'm wondering if I can achieve the same by hanging them upside down from the ceiling.

9784
melvimbe
10 months ago
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RogercantoContributor I
asked in Speakers
sonos disconnected to apple tv gen 4 hd, after minutes

Hello.  I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( help! 

1641
Airgetlam
10 months ago
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epiccionContributor I
asked in Portable speakers
Cannot connect Roam at all

I have owned a Roam for about a year now and it used to work perfectly fine, I only ever used it via Bluetooth and played music from Spotify on my phone, pretty much never opened the Sonos app. I got a new phone recently and had to reconnect my Roam. This has proven impossible. I have tried everything on the app to connect, I am able to get to the stage where the speaker connects with my Wi-Fi but after that I get a message telling me to power the speaker off then turn it back on to finish setup. When I do this, the app forgets the speaker (cannot find the product) and I don’t know what to do besides start over again. I want to connect via Bluetooth but it seems I cannot until this setup is finished, as the speaker does not show up as an option to pair in Bluetooth in my phone settings. Has anyone had a similar experience? I just want to be able to use my speaker again.

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E
10 months ago
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kevin higginsContributor I
asked in Controllers and Music services
Indexing music files on windows file share

Hi, I’ve been setting up Sonos system, right now only one speaker 8) (Roam SL)I’ve configured a Windows 10 Pro laptop to have a shared music folder with subdirectories of artist\album.Using the android sonos app I’ve tried indexing the directory. The app seems to start indexing, but only one album shows up as available. All the files have the same permission level set to “Read”.(There are 100+ artists)Has anybody experienced this, or indeed is there a workaround/fix ?Many thanks

515
K
10 months ago
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helplessdaneContributor I
asked in Portable speakers
Sonos app login not working

Hey,I have been having issues with my Sonos Roam for a while now as it hasn’t showed up as an available unit when I listen to music for a while now. I always ignored it and just listened to music from my laptop but today I wanted to fix this issue. I was unable to login to my account using the same email where I get the newsletter, the app would always tell me to try again as something went wrong. I googled and read someone suggest checking the sonos settings and allowing sonos to connect via local network after having changed to a new phone. Finally, I could log in but now the next issue is that Sonos will only accept my flatmates mail address as a log in option because her account is connected to the network I believe (she has two sonos devices but on a different floor). Is there a way to fix this? I probably haven’t explained myself very well but perhaps someone understands.All I want is to listen to music like I was able to in the beginning 😥

3823
Corry P
10 months ago
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jrobe1111Contributor I
asked in Controllers and Music services
Is there a way to sort Apple Playlists and folders?

I have many playlists created in Apple Music.  They are comprised of songs I own and songs through Apple Music streaming service.  The way that the Apple Music app sorts playlists is alphabetically with a priority (listed at the top of the list) to folders made up of multiple play lists.  To me this is the way I prefer my playlists sorted with folders first.  However, in the Sonos app (iOS and Windows desktop) there isn’t way that I can find to change how playlists are displayed.  They appear to be in alphabetical order with the priority to individual playlists first then at the bottom comes the playlist folders.  Am I wrong and is there a way to change how these are sorted?  Thanks!

1921
Jamie A
10 months ago
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RogercantoContributor I
asked in Home theater
Problema de conexion entre apple tv y sonos one

Hola Deseo conectar el Apple TV 2011/2012 a mi sonos one 2 gen.    Pero en la configuración de mi Apple TV / salida de audio, no me aparece la opción de Sonos one.    También he intentado conectar efectivamente por AirPlay, pero el sonido sigue saliendo por la TV.  Moderator Edit: Adding translation by Google TranslateHelloI want to connect Apple TV 2011/2012 to my sonos one 2 gen. But in my Apple TV settings/audio output, the Sonos one option does not appear. I have also tried to connect effectively via AirPlay, but the sound continues to come out of the TV.

1471
Sotiris C.
10 months ago
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ledeutschContributor I
posted in Speakers
can't group / play party mode

Every time I try to group speakers or select all to play party mode, nothing happens.  Nothing changes, even when I select a single speaker and them select party mode, it stays with the same speaker and doesn’t add any speakers

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L
10 months ago
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davejahnsContributor I
posted in Portable speakers
Sonos Move - gets stuck in sleep mode

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

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Ken_Griffiths
10 months ago
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EamonndoContributor I
asked in Speakers
pairing

Is it possible to pair or sync a Sonos Play 1 or 3 to a cable tv system? I live in Ireland. I have Virgin Media. The system does not seem to be able to find my Sonos. 

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Airgetlam
10 months ago
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jag99Contributor I
asked in Speakers
I would like to add two rear wireless speakers to a traditional surround sound wired system. Is this possible?

I have a Yamaha RX 700 Aventage receiver. I would like to use two wireless speakers on the rear surround speakers. Can this be done?

853
J
10 months ago
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mikarryContributor I
asked in Portable speakers
Alexa Show 15, Sonos Move 2

Recently purchased sonos move2 am novice when comes to sonos .When connected to allexa show 15 via blue tooth ,when you ask allexa show 15 to play radio station there is considerable lag before sound comes out off sonos move2 speaker same iff you switch to another radio station.is this a software issue with the sonos move2.As when allexa isn't connected to sonas 2 speaker .there isn't any lag and works imedately.Any other users had same problem ,and is there a fix or is it something sonos need to fix via a software update.Any help or thoughts much appreciated,     Mike in uk

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melvimbe
10 months ago
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ScottJCContributor I
asked in Speakers
Wired Play 3 connection problems

Hi all,I have Sonos in 7 rooms around my house, but the one I have most problems with is part of a stereo pair of Play 3s in my Study.The incoming electricity cable travels in the ceiling space directly above it, so I assumed that that was part of the problem, so I wired it back to an access point.Even though it is wired I have to restart it pretty much every day as it loses connection.Any obvious reasons that I may have missed?Thanks in advance.Scott

681
Airgetlam
10 months ago
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HughlmContributor II
asked in Controllers and Music services
i cant connect my NAS to the system

so i bought a NAS from Western Digital in the Summer when the SMB2 issue meant the SD card would no longer work.  I set it up with the WD app which Sonos had in the options,  i was away for a while and had been using the Wife’s old talblet to play music but the oher week i realised th WD app had also gone and i needed to use thee SMB2 connection,  I have asked WD support but i cant get it to link.  has anyone had same issue and a solution?   i have tried multiple variations to the path with and without the past woords logon etc.  Just says unable to connect, possible error (900).  Waiting on WD to come back .  

2881
Corry P
10 months ago
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