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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27754 Topics
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MDL1980Contributor I
asked in Controllers and Music services
Second mobile device can’t find sonos system

The sonos app on my 2. phone can not find my local sonos system. any solution?

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controlav
10 months ago
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TotalNewbieContributor I
asked in Speakers
connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

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10 months ago
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AdeW31Contributor I
asked in Home theater
Wireless Headphones not working with Sonos Ultimate Immersive Set with Arc.

i have recently purchased a Sonos Arc, Sub and Era 300 speakers for my livng room TV, which is a Sony XR6509J. i am now unable to listen through my wireless headphones. The headphones connect to the Optical Output from the TV. When I change the Audio Output to TV Speakers, to enable me to listen thriugh my headphones, the TV automatically defaults  back to Audio System, rendering my headphones useless. Prior to Sonos, I had an AV Receiver and speaker system.  I could simply mute the sound from the tv and listen through the headphones when I turned them on. Can anyone assist?

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A
10 months ago
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benjaminruaneContributor I
asked in Advanced setups
Fixing multiple SSID connection issues

Hi all, I’m hoping someone can steer me in the right direction. I have two wifi networks in my house with different SSIDs. Let’s call them SSID 1 and SAID 2. Three of my Sonos speakers (a 5, an old Play3 and a Roam) appear on the System tab when connected to SSID 1 and the fourth speaker (an old Play3) appears only when connected to SSID 2. I obviously would like to have them all appear on the same SSID, specifically SSID 2.  Oddly, all four speakers show that they’re connected to SSID 2 in the Settings/System/Products view. I cannot explain that.  Thanks for any advice/solution for this!

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10 months ago
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olympicrefContributor I
asked in Advanced setups
Missing Products and Bad Customer Support

I have many Sonos products (Base, Amp, Sub, 6 speakers and a Move) on my network that were all working in harmony.When I wanted to buy a soundbar, I turned again to Sonos. What a mistake!!!!! I bought a Beam with two ERA 100 speakers and followed the instructions, but could not get the speakers to work. So I called Sonos support department and everything got much worse. After being on the phone for over two hours, the support person could not get the speakers to work. Additionally, he told me that I needed to disconnect the Ethernet cable from one of my Sonos products. That was an insurmountable problem since NONE of my Sonos products are connected to Ethernet. The rep demanded that I send him pictures of the different components showing NO Ethernet connected. He essentially insulted me and insinuated that I simply didn’t know what an Ethernet cable is. I run an IT support company and probably know more about networking than he does. In the end he never was able to connect the speakers

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Corry P
10 months ago
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jhnatowContributor I
asked in Portable speakers
Roam SL not connected/ offline every few days

Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular

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10 months ago
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PodbayTrending Lyricist I
asked in Home theater
Sonos One connected to system but not broadcasting sound

.: Greetings. I’ve had a Sonos Arc SL and two Sonos One SL speakers for 1-2 years now. When I watch cable or streaming services, I always heard full surround sound. Then a couple of days ago, the One speakers stopped broadcasting any sound at all. I searched for solutions on the Interwebs and nothing I found solved the problem. Then I tried the Factory Reset, and used TruePlay to configure the surround sound in my living room. Everything sounded good with Trueplay having reconfigured the One SL speakers.Then I tried various shows on Netflix, Prime, Apple TV+, etc., and no sound came out of the One SL speakers.One other note: Up until a couple days ago, when I muted the sound on my flat-screen tv, the lights on the top of the One SL speakers would turn green. Now when I do it, they remain white.I am at a loss. I have no idea what else to try and no idea what to do now. If anyone has an idea that might solve this, please let me know. This is SO frustrating. Thank you in advance for your

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10 months ago
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JoffyTrending Lyricist I
posted in Controllers and Music services
Apple Music streaming quality?

I subscribe to both Amazon Unlimited and Apple Music.  I play these through the Sonos S2 App.  With Amazon the track I select always indicates whether the stream is HD or Ultra HD.  Apple does not give the same information so I do not know if the quality is at least 16/44.1? I avoid AirPlay as I know Apple quality then is less than CD quality.  Similarly when I play Amazon directly from that App via AirPlay the information merely shows AirPlay so presumably less than 16/44.1? Could Sonos provide this information in their App or is it down to Apple?  I just want to know the stream quality from whatever source ideally.  Be great to know this for my Bandcamp music too?  Any thoughts?

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10 months ago
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bamalamContributor I
asked in Controllers and Music services
Cant access music on my NAS

Hi, after some help please.  Been using Sonos for several years, S1.  Not used it for a few weeks and changed my phone, thought nothing of it, until I tried to access the music on my library on the NAS.  Can see all of the titles but on selecting it states “access denied”  Thought it was an issue with the phone, so deleted app and reinstalled, found the library on the NAS, It then updates the library and shows all of the albums etc again, select a track and again, access denied.  Tried on two phones, PC, same result each time.  Any idea what I'm doing wrong please?

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Stanley_4
10 months ago
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davesempleContributor I
asked in Speakers
linked system issues

I have a play base, sub and 2 x play 1 in my living room. They were all working together as the  surround system until I recently got a new internet hub. I factory reset everything and added them individually to my system.The play base & play 1’s work as individuals. When I added the sub to the play base they worked together, when I then added the surrounds it all went wrong.The sub still shows as attached to the play base but zero output from the sub.The play 1’s show as the surrounds attached to the base & sub but zero output from them.When I tried to compete the true sound it worked for the play base when on its own but repeatedly fails with the play 1’s & sub attached as complete system.I have an Ethernet cable attached to the play base only as not possible to link the others that way. All help & guidance welcomed. 

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Stanley_4
10 months ago
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Jdl730Contributor I
asked in Home theater
sonos no sound on sony tv

My power was out for less than a minute last night. When sony tv turned itself back on, there was no longer any sound. I cannot easily access the back of the tv or the sonos bar bc they are hung. Is there an easy way for me to fix this problem?   

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10 months ago
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StylarTrending Lyricist I
posted in Speakers
Drop outs with Spectrum SAX2V1S! Router suggestions.

I’m still having issues where the system loses the network and I have to unplug all my speakers and search for the system. I’m looking at this router: WiFi Router 1200Mbps, WAVLINK Smart Router Dual Band 5Ghz+2.4Ghz. Will this be a good option?? Tired of the constant disconnects with the Spectrum router! 

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10 months ago
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Tony23Contributor I
asked in Speakers
sonos plays music randomly

Brand new to Sonos. I have the arc sub and two ones as rears. Music starts playing randomly. Once waking us up at 4am.  2124883762 Here is the diagnostics code 

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Airgetlam
10 months ago
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AmonxContributor I
posted in Speakers
upgrade 30% off

Hi, I bought at the same time a SONOS 3 and a SONOS 5 speaker. Both are well registered on my SONOS account. I need to change my Sonos 5 Gen 1 which is not compatible with the new SONOS system and I want to use he 30% discount upgrade program. For a bug reason that cannot be explained by SONOS for weeks, the offer is available on my account for the SONOS 3 and not for my SONOS 5. The Sales representative does not give any help to solve the problem. I am considering contacting a lawer to sue SONOS on the principle since I bought this speaker, ii is well registered and I am entitled to benefit  from this offer. I am incredibly surprised how SONOS treats its customers who want to be faithful to SONOS and buy a new product and I will protect my rights and those of the customers whatever it costs me.   

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10 months ago
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clintpupAvid Contributor I
asked in Controllers and Music services
Amazon Music - CD Quality Streaming Possible Using S1?

I imagine someone answered this before, but can you stream CD quality music to S1 generation speakers using Amazon Music. I know you used to be able to stream CD quality music to Tidal using them way back when. Thanks!

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ratty
10 months ago
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Lolo33Avid Contributor I
posted in Speakers
new sub 2024

Bonjour 👋 et bonne année à tous et à toutes Paraîtrait qu’il y aurait un nouveau sub de prévu pour cette année ?! avez vous des nouvelles à ce sujet et peut être sur d autres projets ? portez vous bien 👍 

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Airgetlam
10 months ago
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Danlali63Contributor I
asked in Components and Architectural
Symfonisk connectivity

The only Sonos device I have is a Symfonisk.I want to buy a turntable, but can’t find how I can have it play on my Symfonisk.I’d rather not have to buy a 500$ device to ensure connectivity…Any simple solution?Thanks

15810
melvimbe
10 months ago
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BilalTrending Lyricist I
asked in Home theater
Sonos Arc/Era 300 upward firing speakers not working

I have Arc/ sub and 2 Era 300s as surrounds, I was trying dolby 7.1.4 speakers test file on xbox series x and nvidia shield all the speakers working except the front and rear upward firing speakers on Arc and Era 300s. I removed Era 300s as surrounds and paired them again with Arc that solves the issue. But again today I tried the same file and same issue no upward firing speaker working, tried the unpairing and pairing again makes them work. Does anyone else having this issue?

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Airgetlam
10 months ago
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reggiesgirlContributor I
asked in Speakers
New to Sonos - grouping question

Hello. I am new to Sonos universe so forgive the probably stupid question. I have 2 new Era 100s that are stereo paired in my living room and Bluetooth connected to my turntable. I want to add an additional speaker so I can listen to what’s playing on the Era 100s anywhere else my house or outside, so I am thinking of getting the Sonos Move 2. Since they all connect to one another over wifi, this is possible, right? I’m assuming yes, but I would like to know for sure before I buy it. Thanks very much!

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10 months ago
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Romeo17Contributor I
asked in Home theater
era 300 central speaker off when connected to beam

I just took beam 2 plus sub mini with 2 was 300. The 300’s of surround sound did not have the central speaker active and therefore any dialogue is not played by them. Really disappointing result. You have suggestions? Thank you t

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jgatie
10 months ago
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mike saysContributor I
posted in Components and Architectural
Connect not connecting.

Connect refuses to connect.Then after some minutes is does then fails again. My 3 sonos 1’s are fine. Not impacted. WTF

232
A
10 months ago
Michael_274
Michael_274Contributor II
asked in Controllers and Music services
Will Sonos support Apple Classical?

Apple has recently released a new music app called Apple Classical. It is solely for Classical music and solves the unique challenge of searching for classical music.  Here’s a good outline of the service:https://www.wsj.com/articles/apple-music-classical-app-3325c6ba?st=rkiu2rgyqygxozh&reflink=desktopwebshare_permalink I hope Sonos will support this on their app. 

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10 months ago
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DavnosAvid Contributor III
asked in Controllers and Music services
Sonos Port and Hi Res

What is the highest streaming resolution available when used as an end point.

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D
10 months ago
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TSOPTCContributor I
asked in Home theater
Beam + Sub Mini + x2 Play ones Keep disconnecting

I know this has been asked a lot of times before but I can't seem to find a fix.All seem to be disconnecting at random intervals and it's becoming quite frustrating.Any fix that will actually work?

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Corry P
10 months ago
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AMehtaContributor I
asked in Home theater
Beam (Gen 2) and Xbox One S Blu-ray player - Atmos occasionally skips/stutters

Hi all,I recently bought a Beam (Gen 2) and think it sounds great.However, I was watching a Blu-ray on an Xbox One S (the previous gen Xbox) and the Atmos sound is skipping or stuttering occasionally (and I can tell as the “Dolby Atmos via sound bar” label will pop up on the top right of the screen).I tested this with Disney+ and had no issues with the Atmos sound when watching content this way. So I am assuming this is something to do with old Xbox tech, but any thoughts are appreciated.I have this LG TV. My TV and Xbox are up-to-date. I have already unplugged everything.Thanks.

1054
Corry P
10 months ago
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