Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27752 Topics
bockersjv
bockersjvLocal Superstar
posted in Home theater
Apple Spatial Audio on Playbase

I have a pair of Sonos ARC 300s and a Gen 2 sub in a Garden room (well more like a Shed really!).  I have tried Apple Spatial music through these and, whilst I sounds great, I was not blown away. In my lounge I have a Playbase and two Symfonisk Bookshelf speakers as surrounds.  I rarely listen to music with this set up as I don’t like the sound.  I have tried both Full and Ambient music settings and they are not for me.  So if I want to listen to Music I go to the Cabin.  It was -2C in there yesterday! I recently received an Apple TV box from a friend who was not using it, and have connected it up to my TV/Playbase.  Works well.Anyway I thought I’d set up the Apple Music app on the Apple TV box just to check it worked.  Out of curiosity I thought I’d check to see how spatial Audio sounded on this Non Atmos set up. WOW, just WOW.  The Spatial tracks come alive. The music no longer concentrated at the Playbase but fills the room.  I could swear Roger Taylor drums were set up on our Coffe

371
melvimbe
10 months ago
N
norm13Contributor II
asked in Speakers
every 15 mins audio drops for about 6 seconds

Recently ive been getting dropped audio during movies, spotify, xm radio, tunein. Prob others but thats all ive been listening to. Today i decided to start logging them. Turns out every 15 mins exactly for about 6 seconds each. 4:234:384:535:085:23 ... etcCpl weeks ago i shutoff the entire house to restart them all.  Still happening. Anyone else having this or know what it is / how to fix it?

2146
N
10 months ago
Y
YodieContributor I
asked in Portable speakers
spotify by voice

when I ask for a specific music item sonos roam says ".... try again later" even tho Spotify is linked. How do I use voice control to get Spotify music? 

621
Corry P
10 months ago
O
Olsonmom2Contributor I
asked in Speakers
Speaker with no bluetooth

Can you use the speaker without Bluetooth?

492
N
10 months ago
M
mrs.mContributor I
asked in Home theater
Issue Setting Up Two Separate Surround Sound Zones

I am running into issues when setting up two separate surround sound zones. Zone 1 (Great Room) - playbar, sub, connect:amp for 2 rear (non-Sonos) speakers. Zone 2 (Basement) - playbar, sub, connect:amp for 2 rear (non-Sonos) speakers. Currently, for Zone 1 there is one ethernet cable which runs from the Shaw router to the amp and a second ethernet cable which runs from the amp to the playbar. It’s same case for Zone 2 - one ethernet cable which runs from the Shaw router to the amp and a second ethernet cable which runs from the amp to the playbar.Zone 1 works perfectly fine until connecting Zone 2’s ethernet cable to the Shaw router; once connected, the sound in Zone 1 cuts in and out. Why would this be? 

702
Stanley_4
10 months ago
C
ChuckHogContributor I
asked in Home theater
Connect Sonos Arc to conventional amplifier

Good morning,I would like to know if there is a way to connect my Sonos Arc (already connected wirelessly to a TV)  to a conventional amplifier (Cambridge CXA80, wired to conventional speakers) in a way that I can play music (i.e. from a digital source such a NAS) to simultaneously the wired speakers and the Sonos Arc.Thank you!

623
Stanley_4
10 months ago
D
daziestContributor I
asked in Portable speakers
Sonos Roam not turning on with blinking white light while charging

Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!

818623
C
10 months ago
S
SambucusTrending Lyricist I
posted in Components and Architectural
adding speakers

I have two Klipsch 8 ohm ceiling speakers.  I have a Sonos amp but already have four non Sonos floor speakers connected to it.  Is there a way to add the Klipsch speakers to the Sonos system?  Thanks.

17813
Stanley_4
10 months ago
D
Dino26Contributor I
asked in Portable speakers
hotel stay with a Move

So I am away in Dubai, hotel wifi uses a Username & Password, the Sonos app only asking for a Password so not allowing me to connect, any help / ideas for me please?

4486
Airgetlam
10 months ago
G
Guido707Contributor I
asked in Controllers and Music services
Impossible to use YouTube music with Era100

Hello everyoneI find impossible to make youtube music work with the Era 100I have authorized a lot of times the app but for some reason I don't know it's not showing anything. Is it my location maybe? I'm in ArgentinaThanks i hope there is a solution. 

32413
G
10 months ago
T
Troy KorteContributor I
asked in Components and Architectural
Sonos Ceiling Speakers

Hi, i am looking at upgrading my basement speaker set up. Currently only using (2) Costway Dual 10” 1600W powered controlled speakers mostly streaming through bluetooth. I am wondering how I can install (4) ceiling mount speakers that go to a sonos amp and then play with the existing 10” speakers. I’ve read about using the “line in” on the sonos amp to my speakers, would that connect all of them and play at the same time or is that too much on the sonos amp? The 10” speakers are currently plugged into a 110V outlet. Link to the speakers below. Appreciate any help!10" Speakers

592
T
10 months ago
Y
YokleyContributor I
asked in Controllers and Music services
pandora

How to stop Pandora.  I can pause Pandora but can’t figure out how to actually stop Pandora other than starting the TV and overriding Pandora.  Seems like Pandora is still running. 

792
Y
10 months ago
J
John_372Contributor I
asked in Controllers and Music services
iPhone and Sonos ceased connecting

I use Sonos S1 Controller with my iPhone 7+. Suddenly this morning the mobile reported that it was unable to find a Sonos system. Meanwhile my iPad, mac laptop and desktop continue to work with my Sonos system (6 speakers all on same network). My iOS is up-to-date 15.8. None of the solutions suggested worked or were appropriate. Any ideas?

551
Airgetlam
10 months ago
T
thomas69Contributor I
posted in Controllers and Music services
sonos symphonisk

comment fait on pour faire sortir le son d un ordi portable ou d un tel , netflix par exemple sur une sonos symphonisk?je n arrive a faire sortir que le son de spotify de mon tel

601
Ken_Griffiths
10 months ago
O
oliverF_HHContributor I
asked in Components and Architectural
Sonos Amp does not switch to WM 0

Hi!I have seen this issue here multiple times, but I so far I did not found a solution:My new Sonos Amp does not switch to Sonos Net (wm 0). It always stays on wm 1. And causes then problems when beeing in the same group as the other, wm 0 devices - at least I think this is the reason why I have dropouts and unreachable sonos systems ;) As long as the Amp its on its own, every thing seems fine.So: Any idea about how I can convince the Amp to switch? WifI signal is ok there. But I am no Sonos Techi to know what else I can do/switch/toggle… 

554
O
10 months ago
S
skoda9635Contributor I
asked in Home theater
Chromecast Remote Controller skipping volume levels

Hi, all,My main remote controller (the Google one from Chromecast with Google TV) is suddenly skipping volume levels.My setup:Hisense TV + Beam Gen 2 + IKEA Symfonisk as rear speakers. Beam connected via HDMI ARC and with CEC enabled everywhere.Since December I have an issue, where my Chromecast remote controller is skipping volume levels. It’s almost always my main ones that it skips (around level 12). It usually goes by 2 levels per button press (that’s normal), but sometimes it skips by 4-8 for no reason. Why is it so? Other means of volume settings work fine (hardware buttons on Symfonisks or Beam, app control, even the TV controller is fine). I tried disabling the remote controller in Chromecast, but it didn’t worked. Can’t add it via app, since it is not IR controller - works automatically via CEC. What else should I consider? Thanks in advance.

2084
S
10 months ago
P
pablor13Contributor I
asked in Portable speakers
Sonos Roam orange light

I’ve had my Sonos Roam (bought at Costco) for slight over a year and the orange light is on.Originally, I had it on the wireless charger and when I went to turn it on, nothing happened. Then, I switched over to the wired charger and the orange light came on. I left it on for hours (over a day), but still nothing. I’ve held the power button down for 15 seconds, but still unresponsive.  After spending over $100 on this speaker, just over a year ago,I’m starting to really doubt the quality of Sonos. Seems like their battery is no better than those on much cheaper speakers. Any other suggestions? 

7303
C
10 months ago
F
FalmarkContributor I
asked in Portable speakers
Sonos roam/sonos S2

How do i update my sonos roam so it can be used with sonos S2 app ? All i get is that its not registered an do cant update remove or get it back on the network. I keep seeing they tell me to open S1 and reset it from there, but when i open S1 app i just get told to open S2 app were i cant do anything about it. I can connec it to Spotify or any other app. 

1044
AjTrek1
10 months ago
G
Guy ScheepersContributor I
asked in Portable speakers
Sonos Roam Qi charger

Hello,I have a question regarding my Sonos Roam Qi charger which I hope somebody can help me with.Recently I bought the Sonos Roam with the charger. As thsi is a normal Qi charger the question is:Can I use the charger also to charge my Iphone 12 or will I damage my phone with it.better to ask first bofore dammaging my Iphone :)Thanks for your help & advise

522
G
10 months ago
F
FZ fanContributor II
asked in Advanced setups
Tips on better integration with wireless mesh network

Hi all, I have a substantial Sonos system (20 devices) all running S2. My new Ubiquiti mesh network is not working well with my Sonos system. I am running a Sonos Boost connected to my base station. Any thoughts or suggestions? 

7205
H
10 months ago
J
JohnthedrummerContributor I
asked in Home theater
Sonos Ray questions

Help needed with my Sonos Ray, and apologies for the long post….Here’s what I have in terms of Tv/connected devices: the main bugbear is to be able to control the Ray’s volume with a TV remote, which seems impossible at the moment.I have a JVC Smart TV, model LT43CA790c. Connected to the HDMI 2(ARC) is a Tv Firestick, connected to HDMI 1 is a Virgin (Tivo) box, and the ray is connected via the supplied Optical cable.In terms of set up, I have the TV’s audio output set to external audio , with the TV speakers off. The supplied JVC TV remote seems not to be an Infrared type as it won’t pair with the Ray, nor control the sound. Can someone recommend a universal remote that will work? Questions:1.do I have the devices connected to the best inputs? Ignoring the Ray for a moment, there is a distinct drop in volume when using the Virgin box when compared to the Firestick (which is connected to the HDMI(ARC) input.2 When I use the Ray, I’m finding I need to have the volume up near the 50/60 ma

3987
Ken_Griffiths
10 months ago
G
Graham KeithContributor I
asked in Controllers and Music services
Viewing radio station logo

Some radio station logos are no longer displayed when the station is playing

1035
Airgetlam
10 months ago
L
LyndylouContributor I
asked in Portable speakers
new roam sl

Plugged it in and cannot connect to exisitng Sonos system of 3 x play 3 via Sonos app. No green light and cannot seem to power off 

531
Airgetlam
10 months ago
M
MDL1980Contributor I
asked in Controllers and Music services
Second mobile device can’t find sonos system

The sonos app on my 2. phone can not find my local sonos system. any solution?

5792
controlav
10 months ago
T
TotalNewbieContributor I
asked in Speakers
connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

43735
T
10 months ago
Terms & ConditionsCookie settings