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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27764 Topics
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Leon73Contributor I
asked in Home theater
Sonos Beam (Gen 2) & Optima Cinemax D2 projector e-arc

I have connected Beam to the HDMI provided and then to the HDMI e-arc on my Cinemax D2 projector when I go to app it is saying no arc detected why is this? Checked all connections and fine is beam not compatible?

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L
10 months ago
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DrewlobsterContributor I
asked in Portable speakers
Roam settings

Hello. Do compression settings in the Sonos app matter for the Roam? It seems to be more geared for Sonos devices with line-in 

593
Airgetlam
10 months ago
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niels.thorsenContributor I
asked in Components and Architectural
Sonos Connect:Amp cutting out

I have a simple setup with a Connect:amp, Sonos sub and two loudspeakers. Randomly the streamed music is cut out for 5 to 10 sec. The sound is not completely gone as you can hear low hz mumbling music. Most times the cut out is in the end of a song.The system is wired but the problem is the same in a wireless setup.Any suggestionsregards Niels

4039
buzz
10 months ago
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Norah FaganContributor I
asked in Home theater
surround sound

How can I connect two play1’s and play at to get surround sound 

201
Stanley_4
10 months ago
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DSSNYCContributor I
asked in Advanced setups
Cant set up two separate accounts on one router

Trying to set up my account for the first time with a pair of ERA 100’s. I have a single incoming Spectrum service split into two SSID’s, one for a tenant and one for my home.The tenant has a Sonos accounts on his SSID, and I am trying to set up my new account on MY SSID, but it keeps defaulting to the tenants existing account.Is there a way to resolve this without getting a separate router as suggested by Sonos tech support as the only solution.

915
D
10 months ago
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sakendrickAvid Contributor I
posted in Portable speakers
Sonos Move stopped working

My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine. Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.

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R
10 months ago
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DB46Contributor I
posted in Home theater
Apple TV + Playstation + Projector + Sonos ARC

 Hi all - To anyone who can help - As Sonos Customer Service was very confused by my question… I have:Apple TV 4KSONOS ARC + SubPlaystation 5Optoma True 4K Projector(Sony STR_AN1000 Receiver that may or may not be useful)I ripped out my Bose System … My Projector doesn’t support eARC.  How can I connect all the devices for maximum Video and Audio output to the projector with volume control? (Not through the Sonos App only)It seems like I need an eARC connector like the Arcana Fire or similar, though Sonos said those devices are not supported by their software. Any help is very very much appreciated!!! Thx D 

2865
D
10 months ago
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KholnessContributor I
asked in Home theater
Era 100 and Arc connection

I connected both Era 100 speakers to the Arc sound bar and the sub as a home theater system but there is no sound coming from the Era 100 speakers. Can someone please tell me how to fix this?

671220
I
10 months ago
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xroosterxContributor I
posted in Home theater
Why no reboot option in sonos app?

Given myself and tons of other people have issues with Samsung Tv’s and the Beam Gen 2, why in the world is there no reboot option on the sonos app?  It just blows my mind that Sonos makes us contact them and go through the same song and dance just to reboot the system so that the Beam reconnects to the Samsung tv.  My sonos and tv are mounted above my fireplace so a plug pull is not an option.  I mean there is no power on/off on the top of the sonos beam for crying out loud!  Please give us this option in the app!

956
Stanley_4
10 months ago
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Bjm1969Contributor I
posted in Components and Architectural
Home Theatre Setup

Trying to layout speakers for home theatre in new construction. Need to know how everything connects.I have never used Sonos. I’m old school AV receiver setup so trying to get my head around thisThis is what I was told for a 7.1 setup.Sonos soundbar connects to HDMI/ARC on tv.Will have 6 architectural speakers. Two in front, two on sides and two in rear. These will connect to Sonos Amp which will connect to Soundbar. I will have 1 Sonos subwoofer which will also connect to Soundbar.Questions I have.Is it ok to place Sonos Amp in a utility room and it will be able to communicate via network (wired) to Soundbar? How will the Amp know what the 6 speakers are? Meaning Front left/right, Side left/right, Rear left/right? Only 4 plugs on back of amp. Will sub connect to soundbar via wifi or do I need to connect to Amp thru Sub port?

863
Stanley_4
10 months ago
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anlopezContributor I
asked in Controllers and Music services
Can't log in to Sonos account on S2 app

Hi, I’ve been unable for the last few days to login to my Sonos account in the Sonos 2 app. I receive an error that says “Let’s try that again Something went wrong. Make sure your mobile device is connected to the internet and try again.”I receive the same error when trying to do anything that would seem to require an internet connection: Connecting to music services, TruePlay, Network setting, etc. I’ve tried every troubleshooting tip I could find: restarting the app, deleting and reinstalling the app, rebooting my router, disconnecting things that may be causing interference.” And, yes, I’m definitely connected to the internet on my phone. I’m at a loss so any help is appreciated. Thanks!

124218
Stanley_4
10 months ago
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Gtrman335Contributor I
asked in Speakers
TV speakers

can't get my ray device to link with my LG TV?

181
jgatie
10 months ago
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JkholleyTrending Lyricist I
asked in Controllers and Music services
Pandora Access denied - need to keep authorizing daily?

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

2431
Airgetlam
10 months ago
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jan straatmanContributor I
asked in Components and Architectural
problems with connect1

Since a short time my Sonos connect 1, does not streaam correctly. It works with hickups. I changed the networkcable and assigned a unique IP adress, but it stays the same. Could I reset the device to solve this problem, or is the device broken?

171
Airgetlam
10 months ago
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treesdr
asked in Speakers
selective distortion

I now have four speakers in a room- two 100’s and two Ones. Sound is outstanding but with one major probl em. I listen to a lot of classical music, and on some orchestral recordings I get really bad distortion in in the mid-to-upper frequencies (strings). It doesn’t happen with solo piano recordings or older rock and jazz. Any advice is appreciated. Thanks

431
Airgetlam
10 months ago
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DocB911Contributor I
posted in Speakers
Era 300 Multiple Configurations?

I have a large living room that has been setup with an Arc, a Sub3 & 2 x ERA 300s as rears. Awesome sound when watching Atmos movies and listening  to Atmos Music, while seated in my TV chair, however, is there a way / suggested config that would enable me to play  General Music / Atmos Music through just the 2 Era 300s and then switch back to adding them as rears to the Arc & Sub, when I watch movies? As a stand alone pair, (before I added them as Rears), the sound seems to be better for music (in General)  than as part of my current Atmos Movie Setup.Hope it makes sense what I’m asking?

3044
jgatie
10 months ago
selsrog
selsrogContributor I
asked in Controllers and Music services
Volume increments of 5 on iOS

HiMy setup: SONOS Amp using standing speakers.I think an old “issue” is back. Is found this old post “Volume increments of 5 after iOS update”, and I currently experience to same thing.Well, kinda.I’ve been away for 4 weeks (so not sure what my iOS version was at that time), and coming back running iOS 17.2.1 on both my iPad and iPhone I see the following weird volume increments: 0, 6, 13, 19, 25, ...Both in the Music and SONOS app.Anybody else seeing this behaviour?Using my wife’s iPad (still on 17.1.2), I notice the same...In short, the increments became unusable.Any ideas?PS: I tested playing music on my SONOS Arc and SONOS Roam, and they have the same behaviour. 

2579
Corry P
10 months ago
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UpTheCreekContributor I
posted in Home theater
2 TVs, 1 Sonos Arc, 2 in-ceiling, 1 sonos Amp

Hi, I am looking to setup a new game room that will have 2 TVs and a single audio system.  I will primarily be using YouTube TV on the TVs but will also have gaming consoles.I would like to switch either gaming console to either TV.  I would like to switch the audio from either TV.My thinking is to use the eARC outputs from each TV and use them to control which source is active to that Sonos Arc. Then use a matrix (I think...) to drive which console targets which TV.Ideally everything allows for Atmos.I am still designing and would love any help validating the idea and recommandations.I think if I gave up having the gaming consoles able to display on either TV and just hook the XBOX up to TV1, etc, I could simplify and just do an HDMI switch between the to TV eARCs.  Any recommendations on compatible switches?Thank you!!   Moderator edit: combined posts

701
Schlumpf
10 months ago
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brynb123Contributor I
asked in Portable speakers
3.5mm to Move

Hi,I have a Sonos Move and would like at connect it to my record player. The record player has a 3.5 mm audio jack output. I’ve purchased a 3.5 mm to USB connector and I can’t get it play through the move unit. Does it have capability to do this or is that only  possible with Move 2?

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B
10 months ago
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melanContributor I
asked in Speakers
Play:1 no longer works in stereo pair

Hello, I’ve got 2 SONOS Play 1’s. I’ve had them in stereo pairing mode for about 4 or so years now. The right speaker no longer plays music in pairing mode. When I unpair them, the both of them work just fine separately. However, as soon as I pair them back into stereo mode, the right speaker stops working.  When enabling/disabling the LED for the both of them in the SONOS controller, I can see that they’re both synchronised. Both devices have a static IP address. I’ve tried rebooting the router, but to no avail. Diagnostics number: 825482722Any ideas?

1291
M
10 months ago
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gooner61Contributor I
asked in Components and Architectural
Yamaha Amp with Connect

Hi,I have a Sonos Connect connected to a Yamaha A-S501 amp, I also have a Sonos 5 series 1, the system is 5-7 years oldI orginally had Cabasse indoor speakers and Niles outdoor speakers, a few years ago the tweeter on one of the Cabasse speakers failed, I assume too much power so I upgraded to Klipsch speakers and more recently one of the woofers failed in the Niles. I have since purchased Sonance outdoor speakersWith volume control on both the AMP and the phone app is there a way to control the system so I don’t get too much power going through the speakers? I don’t want to blow up any more TIANigel 

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K
10 months ago
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Rons0nContributor I
posted in Home theater
optical to hdmi converter recommendation

"I have a playbar and need to interface optical to hdmi to take advantage of the arc hdmi port. The new tv remote does not support volume control over a direct optical connection to the soundbar. Any recommendation on what optical to hdmi converter to use? We are talking audio only here. Thank you for your advice. 

1072
Schlumpf
10 months ago
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OjigweContributor I
asked in Home theater
Sonos Ray and TCL remote

Has anyone had any luck using the Ray with a TCL TV remote?  I have a TCL android TV which uses a RC901V FAR1 remote, I’m pretty sure it uses IR as I can see the light using a mobile camera and if I cover the end, the TV does not respond.  I can’t get the remote set up with the Ray however, running through the wizard it does not detect.  I have tried many times, sometimes close, others farther away and on the odd occasion it seems to detect something as it asks to press volume up three times (I presume to train).  It never completes and most of the time does not detect anything at all.  I have looked through TV settings and Ray settings but can’t find anything that might help.  Have also changed batteries and made sure light levels are low but nothing.  Anyone had same or similar experience?

455414
Ken_Griffiths
10 months ago
A
AlexcordsContributor I
asked in Speakers
Will the sub mini sync with the Era 100 when you connect via the phono adapter

Before I buy the mini sub i need to know it will sync with my pair of era 100’s when i use my record player via the phono adapter on the era 100. Thanks

382
A
10 months ago
minimalist
minimalistAvid Contributor III
asked in Controllers and Music services
"Access to the shared folder (path) is denied - check the username and/or

I recently upgraded to a new M2 MacBook Air and Sonos is no longer able to access my music in my library.  Under Settings I ensured Sonos had access to all Media and Apple Music, I gave Sonos full disc access under “Files and Folders”, and I turned on File Sharing and Media Sharing under General>Sharing.  I also deleted the previous link to my music library in the Sonos app.When I go to Sonos>Settings>Music Library and try to add my music library location I am asked to put in my computer username and password and then when I try to add the folder Im given the following:“Access to the shared folder (music folder path) is denied - check the username and/or password.”This seems to be a common problem but none of the solutions Ive found in previous posts work for me.  

12483
Corry P
10 months ago
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