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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18998 Topics

D
dfaContributor I
asked in Speakers

Play 5 whistling noise

Hi.  First time here for help.  Seems my 1st gen play 5 has started making a background whistle when connected to ac power, whether playing music or not.  I've recycled power, left it unplugged for a few days, moved it to other sockets in the house but all to no avail.  I've switched it with a play 1 and the 1 works ok in the position where the 5 normally resides.  The 5 when in the position where the 1 normally lives still produces a background whistle.  Anybody have any ideas on where to go from here.  Many thanks in advance for all replies.

1
Ken_Griffiths
1 year ago
C
CharlyMContributor I
asked in Controllers and Music services

Sonos music library and Synology DSM 7

I cannot add a music library from mij synologynas anymore since I have DSM 7With DSM6 it always worked fineI have a Sonos Play:5 (generation 1)  and I am using the Sonos1 app on my android device.The solution given was to enable NTLMv1 in SMB adjustments, however it doesn't work for my. maybe because I am using the S1 controller.HELP:  Anybody knows a solution?Thanks Moderator Note: Modified for clarity - added “:5” to “Play”

1
Corry P
1 year ago
Z
zawajaTrending Lyricist I
posted in Speakers

Adding new speaker - strange ending of the process

Hello! I have observed strange system behavior when adding a new product.When I add new speaker to system sometimes at the end I have pleasant sound and info that I can start complete the settings. But sometimes I got info that product has been added, but must be registered and updated. If it is brand new speaker than ok. But sometimes I got this info when I add speaker after factory reset.It's a bit of a lottery how the process of adding a new product will end up.Has anyone encountered anything like this. Is this even a problem?

1
Airgetlam
1 year ago
Q
qdevContributor I
posted in Portable speakers

Roam disappointments

I have very similar sentiment as this post; however, the post was not able to be commented on so that is weird. I was really excited to receive the roam to extend my music to the other rooms - but am as much more disappointed of its functionality. It doesn’t keep the charging - turns on and off without instruction and is hard to get connected when needed. Quite annoying and demotivating for such an investment - knowing there are other and cheaper loudspeaker systems. As much as I am impressed by the beam the roam is a flop ... https://en.community.sonos.com/wireless-speakers-228992/roam-6858306I was on the waitlist to get my Roam when they were first released and was really excited when it came; but since then I have had so many frustrations with it. All other gripes aside (i.e. not being compatible with my wireless charger, the battery constantly dying even when I turn it off, sometimes turns on without instruction or connection) my biggest complaint is 1) How difficult my Roam is to

3
K
1 year ago
Z
zachleeContributor I
asked in Home theater

samsung not connecting to SONOS over eARC after casting music to Sonos

I have a Samsung 2022 The Frame TV and Sonos ARC. After casting music to the Sonos from an app like pandora, and then disconnecting from the Sonos, I cannot hear audio through the TV. It requires a full power-cycle for the Samsung to recognize that the Sonos is connected over eARC. Has anybody seen this? I feel like the default behavior should be the eARC link is the highest priority sound source. Thanks,

1
Ken_Griffiths
1 year ago
C
cwcwcwContributor I
asked in Components and Architectural

Amazon music "missing required information"

For years amazon music has worked fine without issue.Within the last few weeks it keeps failing raising an error message:Your Amazon account is missing required information.  Please go to music.amazon.com on a computer web browser and update your information.  It may take several minutes for your account information to update. Going to music.amazon.com doesn’t show anything thats an issue, the account is up to date and can play just fine through amazon. I can remove the amazon account from sonos, then re-add it, and music will work fine for a couple hours then fail again with the same error.  Having to do that repeatedly is a giant pain. Any help on how I can get back to this just working?

28
Airgetlam
1 year ago
C
Chuck E DewContributor I
posted in Components and Architectural

Mesh Wifi

I love the product, but it sucks with a mesh WiFi. Any fix? Pretty sure nobody will see this anyway. Buy something else.

8
buzz
1 year ago
D
dantoni2Contributor I
posted in Home theater

Sonos Arc Volume Issue

Hello Everyone,I’ve owned the Arc for about two months now, I’ve noticed at times in order to properly hear what's being displayed on the TV I have to crank the volume high. I’ve tried everything, from resetting the Arc to changing the settings in the app and the TV. ​​​​​​The TV that I’m using the Arc with is the Sony A90J. I had the beam before and NEVER experienced this issue. Thank You

1
106rallye
1 year ago
J
johnsav8Contributor I
asked in Components and Architectural

sonos2 app killing me

Hi there,I have been running a Sonos1 & Sonos2 system for the last couple years with the problem screen shot included in this post.The screen shot occurs occasionally (every 3-5 times) when I use the SONOS2 app. Disturbingly often when I just need to pause or reduce the voluneThe system is setup as I want it with 2 zones on 2x sonos1 connect amps , 4x sonos2 as i cant afford to upgrade my other amps at this stage.This  message on the screenshot is a bit confusing. Can you advise what I can do to stop this popping up? 

5
buzz
1 year ago
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craigskiHeadliner I
asked in Advanced setups

Sonos S1 & S2 on same network

I have a good understanding of how the S2 network works on my own setup, with multiple wired devices and some SonosNet, STP, etc, all works well.A neighbour has S1 (Play5’s S1) and is getting Arc & Sub, so will have to create a new S2 environment. He is using SkyQ for his network for existing S1. What I cant seem to find the answer to is with S1 and S2 on same network, are there 2 SonosNet networks each using a different channel? If so is it best to chose the channel on each, or leave to auto? TIA!Craig 

5
ratty
1 year ago
M
mcfc4heatonsAvid Contributor I
asked in Home theater

Glitch When Turning Volume Down

I have the Ray bar & 2 x Play: 1's in surround set up and there seems to be some kind of glitch when i use my remote to turn the volume down. I've repeated the remote setup process a few times & still get the same issue, if i use the volume down button on the remote, the sound goes off completely, if I tap the volume up button the sound returns.

3
Ken_Griffiths
1 year ago
D
DashivaContributor I
asked in Components and Architectural

LG CX arc ps5 and nvidia shield

Hello since the downmixing with the latest update started working I encountered a new problem. When I put ps5 to AV amplifier and 5.1 it works just fine. But when I switch to my nvidia shield and back to ps5 there’s no sound. I have to put 7.1 for it to work again or restart the TV. I have eARC enabled in tv, passtrough and bitstream on hdmi. Its the same with my Xbox series X when using uncompressed 5.1 audio it works until I use my nvidia shield then the sound is goneAnyone else having the same problem or have any idea what I might do wrong (Also if I pull out the shield the sound comes back immediately)

2
D
1 year ago
N
Nicola_CDContributor I
posted in Advanced setups

Launch Sonos App S1 and/or S2 from 3rd Party App via URL

Is it possible to launch the Sonos Controller app S1 and/or S2 on iOS through a  URL schema,?

3
N
1 year ago
M
martinwesterstrandTrending Lyricist I
posted in Components and Architectural

Playbase dead, burned resistors

Hi!My playbase is completely dead. After opening it up and remove the main board I could see two burned resistors. May be lightning damage?Does anyone have a repair guide so I can se what type of resistors to buy and try to replace?See attached pictures. Is there an internal fuse in the Playbase? I can’t find one but on some forums they refer to internal fuse.  Kid regards /Martin 

2
K
1 year ago
L
lkupersmithContributor I
asked in Home theater

One SL rears - gurgling sound

Lately my rear surround speakers (Sonos One SL’s) start making a gurgling or bubbling sound (it's hard to describe) after watching TV for a few hours. I have a Sonos Arc connected via Ethernet cable, and my Sub and the One SLs use Wi-Fi.Either unplugging the two One’s or my Arc momentarily fixes the problem, but this is happening multiple times a week lately.BTW, originally my Arc was using Wi-Fi also, but I recently changed to Ethernet to see if it helped.The Arc has a Static address in my router, the rest of the system use dynamic IPs, but they never change. The speakers are in the same room as the router (Asus AX86U). I’ve changed the SonosNet Channel to 1 which is the furthest from my router’s signal. The audio comes from the HDMI ARC of a Sony XBR-75X900E. Has anyone else experienced this or have suggestions to fix?

6
Corry P
1 year ago
D
dantes10Contributor I
asked in Advanced setups

Different Volume For Separate Speakers in an Alarm

So, the goal is to have the music come on at a specific time and play a specific playlist via Spotify.  We have 2 sonos products. A Sonos Amp (controlling a variety of ceiling speakers) and a Sonos One.  They are groups together -- however, they cant be at the same volume level. The Amp needs to be at 50, while the One needs to be at 12.  How can we set the alarm to have a specific volume for each? Or is there another way?  Thank you

3
ratty
1 year ago
B
bachya1208Contributor I
asked in Home theater

Sub says it's connected to Playbar, but no sound is output

Hello,I’m having an issue when I try to add my Sub (wifi) to my Playbar (wired with wifi disabled). The iOS app chugs away for a while, then says, “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”However, when I exit that screen, it shows the Sub paired to the Playbar – I can turn it on/off, manage its EQ, etc. However, when I play something through the Playbar, no sound comes out of the Sub.I’ve submitted diagnostics 1420622505. Thanks!

2
106rallye
1 year ago
B
brennan.carleyTrending Lyricist I
posted in Controllers and Music services

Sonos can't process large library, even if it is well below the 65,000 track limit... unless split into separate folders

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

24
Airgetlam
1 year ago
C
ctn33319Contributor I
asked in Speakers

Sonos Model Play 1 stopped connecting to system orange light flashes

Sonos Model Play 1 stopped connecting to system orange light flashes when attempting to connect via wifi or Ethernet cable to router.  Have attempted to reset by unplugging for up to 1 minute.

1
Ken_Griffiths
1 year ago
M
MGar25Contributor I
asked in Components and Architectural

SiriusXM Unsupported Digital Rights Management System

It’s happening again. Worked fine yesterday and now this morning I keep getting error messages about SiriusXM using an unsupported digital rights management system. Please help. 

10
P
1 year ago
D
dr1818Avid Contributor I
asked in Controllers and Music services

Samba share not showing aac files

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

1
Ken_Griffiths
1 year ago
A
Adamp22Contributor I
asked in Speakers

Sonos Play 3

I bought 2 second hand Sonia Play 3’s.I got home and did a factory reset on them. But they won’t show up when I click add product. Sometimes the orange light just stays on. I have tried plugging them into the Ethernet cable hoping it’s a software update they need.  any ideas? 

1
ratty
1 year ago
D
DarquaiseContributor I
asked in Components and Architectural

News start playing by itself

I have one Sonos One standing in my kitchen. My parents are on vacation since about too weeks, but this night I was laying on our couch next to the living room watching tv and the box just started playing news about the current Ukraine situation. I thought the tv might have triggered it and tried telling it to shut up, but since it didn’t answer I checked and the mic was off all the time. I am alone at home so this was kind of scary, especially since I myself haven’t used this box for the last few days. This happened once before if I recall correctly but back then (it’s about 1-2 months ago) I didn’t give it any attention and thought my mom had done it (when telling her she left the news on later, she told me she didn’t turn on the box).Did this happen to anyone else before or does anyone know how/why this happens?

2
J
1 year ago
N
NereocystisTrending Lyricist I
posted in Components and Architectural

Still no DLNA support in Sonos (using jellyfin)

I have a jellyfin server running on my Linux box, which is serving as my DLNA server, for music,etc.I cannot find a way to get Sonos to see jellyfin.I have tried going into music library setup and adding\\moray.lan:8096\web\index.htmlNothing. I don’t see it in the jellyfin log, or in the firewall (ufw) log This server is available via browser, android jellyfin app, my Denon receiver, Roku, etcOnly Sonos fails.Years ago, I added the music files via a Samba server, using the ugly SMB protocol. It works sending info to Sonos. But I prefer to switch to DLNA. I spent 90 minutes on the phone with Sonos support, but didn’t get very far. They agreed to put in a request for DLNA support. They were not happy that I was using Linux, though they claim support for NAS. They suggested that I install Plex, which is available for Linux. It is a possible solution, but I want support for 19 year old DLNA protocol.I can use the android jellyfin app to broadcast music to Sonos, though it shows up as PCM 4

17
Airgetlam
1 year ago
U
User379078Contributor I
asked in Home theater

Arc disconnects from system after installing Sonos voice assistant

I have a Arc, sub, and two SL One grouped for surround sound.  After the update of Sonos voice assistant every couple days the sound bar stops playing Sonos Radio or Deezer and does not show up in the Sonos app.  It is not clear but the OS might be rebooting and then connects back.  I had the same thing with a SL one that the SonosNet is started from.I removed the Sonos voice assistance from all of the speakers to see if this helps but does not. This happens when streaming music vs watching TV.

1
Airgetlam
1 year ago
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