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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19050 Topics

C
CWildWolverineContributor I
posted in Components and Architectural

Sonos Connect:Amp + Sub skips the last 3 seconds of every song

I am using Amazon music, with my Connect:Amp and Sub. Whenever we play an Artists station, it skips the the last 3 seconds of every song. I cna hear the sub still producing sounds but the Amp does not. Exactly 3 Seconds of every song. It seems like a crossfade issue but crossfade is off. I've gone through the usual troubleshooting steps - rebooting the system, rebooting the router, changing the network channel, and deleting and reauthorizong Amazon Music all with no change. Any suggestions? I've searched here in the forum but every similar issue is more random as opposed to mine which is the last 3 seconds of every song. 

1
ratty
1 year ago
D
Dusty1971Contributor I
posted in Components and Architectural

sound issues with sonos connect

I’m having problems with sound from my Sonos connect.  It’s connected with phono plugs to existing amplifier. I play the music and can see it’s playing but get sound intermittently.  If I move the volume bar up and down on my iPhone I get sound but again only briefly. I have reset the app and connect but still does the same. Really frustrating to nearly get it working.  Could it be a faulty connect or am I doing something wrong    many thanks 

1
buzz
1 year ago
M
Music NutEnthusiast I
asked in Portable speakers

Sonos Move Stereo Pair broken after using one in bluetooth mode

I’ve had my pair of Sonos Moves for a couple of years and have always had them configured as a stereo pair.  It used to be that I could take one away and use it in Bluetooth mode, bring it back home, put it back in WiFi mode and the stereo pair would automatically come back.Recently, like in the last 3-6 months, have noticed that I almost always have to manually re-establish the stereo pair.  It only takes a minute, but is annoying. Is anyone else having this same issue?

3
S
1 year ago
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JeffMaynardContributor I
posted in Portable speakers

Original name reused after reset

I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.Then set up again this time with names Patio and Garage.One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).Any ideas/suggestions to really reset to factory settings appreciated...

13
J
1 year ago
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gilkesjmContributor I
posted in Controllers and Music services

apple music missing from search results

Hello, it appears the Apple Music search issue has resurfaced? Or am I the only one having this issue?

7
L
1 year ago
C
cmkenan8Contributor I
posted in Components and Architectural

Sonos Speakers Not available in Spotify App

Yesterday, when I logged into Spotify to play music through my Sonos, my Sonos speakers were not visible in the Spotify application. The speakers are still available in the Sonos app.I have had some form of my Sonos system up and running for around 2 years now. Nothing has changed since the last time I used the system. Power did go out since the last time it was working (I think), but I’ve lost power in the past without issueI’ve tried everything from unplugging the speakers, updating my phone and applications, restarting my router -- I even fully uninstalled and factory reset all of my speakers and re-connected them. They are still not visible in the Spotify app. When I uplugged my Five and my Sonos Move, they were temporarily available, but disappeared again. I’ve had no such luck with my Beam or Arc.This is true for both my iPhone mobile Spotify app as well as my Windows10 desktop app.The Move and Five are connected to my 5G network. The Beam and Arc are connected to my 2.4G network

6
Ken_Griffiths
1 year ago
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Bobo75Contributor I
posted in Home theater

arc and reciever

Just picked up new Sony Tv that has only 2 2.1 Hdmi ports and one of those is for the earc so it only leaves me one 2.1 for everything else… if I got a AV receiver and basically used it as a switcher would that work ? So plug in all my systems into the receiver then plug the receiver into the 2.1 port and then plug Sonos arc into the Earc slot … would that work ?

10
K
1 year ago
C
Citizen SpaceyContributor I
posted in Speakers

Loud hum on sonos 5 when playing from a pre-amp turntable - part 2

If you’re experiencing a loud undulating hum coming out of your Sonos Five speaker which is connected via line-in cable to a turntable with a built-in pre-amp and is happening only when playing vinyl and is more noticeable in the run off of that vinyl, it’s because these two items should not be in such close proximity to each other and need to be separated by a distance of at least 2 feet apart to remedy that.This happened to me recently with my setup and I couldn’t understand why until I did a bit of research, not just here on this community but on other forums and sites such as reddit. What I learned was apparently the transformer and the emanating magnetic field in each item was causing a feedback loop when placed within a foot of each other and would increase whenever I would try to increase the volume settings using the Sonos app on my phone. Now that the increased separation has been implemented, no more hum and I can now initiate more volume and wow, the quality of sound is so m

1
buzz
1 year ago
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timmehTrending Lyricist I
posted in Home theater

update failed. no sound

I just updated to the latest firmware and after ‘finishing up’ the system failed to complete the update and notified me that I hadn’t worked.I assumed it would have defaulted back to the most recent working setup but it hasn’t - it says that there are no updates available.the system doesn’t work and no sound coming out of speakers.What do I do now? I didn’t pay nearly £2000 for this setup to have to deal with this nonsense. After reading about the other issues people have had Sonos is really losing its shine. Unprofessional.

3
buzz
1 year ago
E
EmmaaucContributor I
asked in Components and Architectural

new cable lead

I need a new cable to connect from my playbar to TV would anyone know the name of what I need was going to order off the internet 

3
K
1 year ago
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Bob_85Contributor I
asked in Controllers and Music services

iTunes imported playlists won't play

The Sonos app on my Android Samsung Galaxy won’t play imported iTunes playlists unless the Sonos desktop application is open on my PC. This wasn’t a problem for a long time but started recently. The Sonos app will play all other sources except the imported playlists. If I open the desktop Sonos program and start a playlist using the app, I can close the desktop Sonos program and the app will continue to play music from the imported playlists. Once I close and open the Android app, it will no longer play from the imported playlists until I open the desktop application.Thanks for any ideas to fix this so I don’t have to open the desktop app in order for the Android app to use iTunes imported playlists.

4
B
1 year ago
G
Ghasem
posted in Components and Architectural

SONOS Amp dosent access to internet via FS sw

Hi Experts, We are going to use Sonos Amp for a Hotel. we connect AMP with RJ45 to FS S3400-24T4FP switch and run sonon s2 controller. The issue is that when we want to sign in to profile app say that “Network Problem Detected --- Check your intnernet connection and try again” but have a internet connection. Another point is that, via Pc we can ping AMP and also find IP address of AMP in sonos app and our DHCP. second point; we have Fortigate firewall but there is no any policy on it. I have tested AMP behind Fortigate but still issue persist.  Any help would be appreciated. Best,Ghasem            

2
G
1 year ago
T
Ty6270Contributor I
asked in Components and Architectural

playbar optical input issue

Have problems with play bar audio when watching tv. Have changed the optical cable, and rechecked connections. When watching tv, audio input is from tv to playbar via optical cable. the audio will start to skip at random times. If I flip the playbar around or set it down with a little force the sound becomes clear. Like a loose connection inside the play bar. Sometimes the skipping will start when changing inputs on the tv ( like Netflix back to cable) It’s not the optical cable as u can unplug and plug back in but the audio still skips  I can always get it to clear up after fumbling with the playbar  FYI when the audio starts skipping I can switch the tv speakers back on and the sound via the tv speakers is clear. The audio from the sound bar is still skippyany ideas?  Can it be repaired?

1
Stanley_4
1 year ago
T
TullochContributor I
asked in Home theater

Distorted dialogue through Beam 2

Hi there, I recently purchased a Beam Gen 2 which I use to listen to the TV and music streaming apps, I do not have a sub or surrounds. I use a Foxtel iQ4 box which connects to the TV via an HDMI cable and can transmit Dolby 5.1, 2.0 or PCM which I then port directly to the Beam through the HDMI-ARC output port on my Sony TV. I use the TV’s “Pass through” mode which does no decoding of the audio signal, otherwise I get lip synch issues with the audio (the sound is delayed). I have the ability to output compressed audio from the TV to the Beam without modification, or convert it to PCM if I choose.I have noticed that when watching the TV in Dolby Digital 5.1 or 2.0 mode, some lower frequencies that are especially associated with male voices are significantly distorted even at low volumes. This is repeatable and removable by changing the output to PCM audio (but then the sound quality is noticeably inferior). Various scenes in Apollo 13 (such as the CO2 scrubber scene) and the local news

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Airgetlam
1 year ago
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BEKContributor I
asked in Components and Architectural

I have updated app but keeps asking me to update and won’t update speaker?

I am using Sonos 1 app with my older Ones.  I can’t seem to update the speaker. App is updated.   I can’t seem to get past the update app request.  I have rebooted speaker, removed and added app, rebooted router. Any help is appreciated!  thx 🙏🏼   

2
B
1 year ago
D
DaDDHeadliner I
asked in Controllers and Music services

Sirius connection down

SiriusXM Canada went offline completely a while ago today. App, web streaming and sonos. SiriusXM app and web streaming came back but Sonos app “unable to connect “ now.  D#1955638191 

4
Airgetlam
1 year ago
G
GauchoContributor I
asked in Components and Architectural

music cutting in and out

i have 3 amps set up on my system and lately the music shuts off and comes back every once in a while and sometimes it keeps playing in one area but not others and vice versa, wondering what the issue could be, seems to only be when I am using Spotify, everything is up to date and my internet is good thru out the house

11
buzz
1 year ago
M
mholmes205Contributor I
asked in Components and Architectural

Sonos 5; SonosNet shows WM0, but Netgear says that it is on Wifi

My system consists of the following:Sonos Boost connected via ethernet to my main router Sonos Arc w/ Sub (Both showing as WM0 in Sonos app) Sonos Port (WM0) Connect: AMP Gen2 (WM0) Playbar (WM0) Sonos Move (WM1) Sonos5 (WM0)All of this is connected to my Netgear Orbi 850 mesh system, with the boost connected via ethernet to the main router, and I have two satellite routers. All this seems normal to me, but when you go into my Netgear app, the Sonos5 shows as being on Wifi via 5ghz, while the rest of the system shows as being wired.I have factory reset the Sonos5, but it still shows up as being on the wifi.Why the conflicting info here? Why does the Sonos App show my Sonos5 being connected via SonosNet, but my router shows it being connected via the Wifi?

6
M
1 year ago
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GaryGorillaEnthusiast I
asked in Home theater

why has trueplay gone after latest update?

So I have an arc, sub and 2 ones. I did the latest update and trueplay has vanished altogether, not even greyed out.I dont own any apple products and had to borrow one when I got the system to initially do TruePlay. Am I going to have to borrow another Apple product again or is there a fix coming?

2
G
1 year ago
J
jeffuContributor II
asked in Components and Architectural

XM not working with Sonos

XM seems to be down again with you guys - works via streaming and my account is fine, but it won’t work via Sonos.

3
Ken_Griffiths
1 year ago
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WeetangContributor I
asked in Portable speakers

Create S2 system for Roam but keep S1 system with S1 and S2 compatible items

I have just bought a Roam (not realising initially it required S2). I have an S1 system with a mixture of S1 and S2 compatible products. I want to leave that as it is and set up a separate S2 system with just the Roam. Is there a simple way of doing this?

35
Ken_Griffiths
1 year ago
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loobar23Avid Contributor I
asked in Home theater

Panasonic TX-65JZ1500 and Arc Audio Drop

I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.

22
Ken_Griffiths
1 year ago
Z
ZorglubContributor I
asked in Portable speakers

Sonos Roam disapears from the sonos App S2 when I upgraded the app to 14.12

Hi everyoneMy iPad app and all my Sonos devices were automatically updated to 14.12. And then, I cannot see my Roam any more…My iPhone app was still on  14.10, and the Roam was still visible (that is how I checked the Roam firmware version). When I upgraded the iPhone app to 14.12, the Roam vanished. I asked to the app to discover new products, but nothing happened. The Roam is still visible, and working,  through Airplay.Does anyone has the same situation ?

2
Z
1 year ago
S
sea_sideContributor I
asked in Components and Architectural

Hi there. Got a playlist with 1600 songs on Apple Music & it just won't play on Sonos, though smaller playlits works just fine.

I get an an error 1002 (An error occurred while adding tracks to the queue).I read on another thread that it might have to do with some limitation from Apple, which would only work with playlsit of 1000 tracks and less… but I can’t (or don’t want to) believe that explanation. 1000 tracks is not that much!!Anybody here found a solution for this problem? Thanks a lot.

3
Ken_Griffiths
1 year ago
M
mdw79Contributor I
asked in Components and Architectural

Still having problem with Sonos amp stopping when using TuneIn during commercials

Like the title says, over a year later I am still having a problem with my Sonos amp stopping the audio during commercials when listening to TuneIn. The amp will show that audio has stopped and I have to restart the stream. This will happen every couple of hours through the day. It only happens when the audio trys to return from the commercials.If there is a Sonos support person, the diagnostic report is 475660968All of my Sonos hardware is hardwired and plugged into a switch Sonos Radio stations will play all day perfectly. There is no problem with any of my network cables All wireless is turned off as I will only ever use this product hardwired. Phone control is through strong wifi in my house, but that is really irrelevant since once the amp starts playing the audio the phone has no relation anymore I have two Sonos ports as well that will NEVER drop the audio stream. When they are grouped and the audio drops on the amp, they will automatically ungroup in the background.

9
L
1 year ago
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