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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27768 Topics
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SteveZenContributor II
asked in Home theater
Sonos Era 300 surround sound home theater

I have a Sonos Arc and Sonos Sub. I bought a pair of Sonos Era 300 for surround sound in my home theater. I can barely hear the Sonos Era 300 speakers when used as surround sound for watching TV. I played around with positioning speakers, adjusting speakers' settings, Sonos TruePlay tuning. Nothing changes the home viewing experience. What am I doing wrong or did I have unrealistic expectations?

2511
jgatie
9 months ago
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diegsaiTrending Lyricist I
asked in Home theater
how can I change the source signal?

How do I switch between music playback and the TV audio signal without using the Sonos s2 application? For example. I'm listening to music or it stays in "alexa mode" and I want to put the tv audio signal back on without using the app. thanks

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D
9 months ago
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Carlos23Contributor I
posted in Speakers
Sonos 5 Gen 3

My Gen 3 casing is cracked and I need a replacement. Does anyone have a shell I could buy or know who might have one for sale ?regardsCarlos 

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C
9 months ago
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RelwofaContributor I
posted in Home theater
Ray producing weird electronic synthesizer tones from 5.1

When watching Netflix which automatically sets the audio to a 5.1 output - the app shows Dobly Digital 5.1 - I have found multiple times that the Ray produces weird synthesizer tones and sounds that go as soon as I change the TV settings to PCM or the Netflix setting to English with no 5.1. I’ve been advised by Sonos to set my TV to PCM however this noticeably reduced the volume and sound quality of other aspects. 

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B
9 months ago
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jmkingsbury
posted in Portable speakers
Schrödinger's Sonos

So I've wired in one of my Symfonisk speakers and this seems to have solved the issue of the speakers dropping out of the system (and disappearing on the Sonos App - but not the Spotify App??)However my Sonos Roam, on a fixed IP keeps dropping in and out, and doesn't always appear on the Sonos App. However it DOES respond to Alexa voice commands...

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J
9 months ago
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tomp1Contributor III
asked in Home theater
can you mute everything but the sub?

Bit of a strange one. My living room has an AVR and ceiling mounted 5.1 system that was there when we moved in.it’s great but we rarely use it because the ceiling speakers are right under the kids bedrooms. also I got rid of the sub because the only place to put it is in what is now the children’s play corner. I’ve since bought a sonos beam and two symfonisk bookshelf rears, which we use 90 per cent of the time. The same signal gets sent to both setups. i’m thinking about adding a Sonos sub but was wondering:Would it be possible to effectively add the Sonos sub to the existing 5.1 by playing to both systems simultaneously by switching off the symfonisk surrounds and somehow muting the beam but not the sub. I doubt it is but not sure.  

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Schlumpf
9 months ago
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ConContributor I
asked in Components and Architectural
connecting sonos to yamaha Srt 1000

Hi there, I would like to stream music through my Yamaha Srt1000 TV sound bar. I'm using a sonos play 1 and play 3. I considered buying a sonos connect gen1/gen2 to make that connection, but I'm not sure. Any advice would be appreciated. Thank you.

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9 months ago
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SpaddywaddyEnthusiast I
asked in Speakers
Replace Arc with 2 or 3 Era 300

Would it be possible if Sonos allowed it to use three or two Era 300’s to replace the arc as the central speaker? I’m loving some Dolby Atmos music, with the Era 300’s, but the weak point in my home theatre set up is the Arc; it just can’t play music, great for Movies.I have taken out the 300’s to test as a stereo pair and they sound awesome for Dolby Atmos, but prefer my fives to listen to Stereo Mastered music. If Sonos would allow users to replace the Arc with Era 300’s I would go out and buy these in a heartbeat. It wouldn’t compete with the Arcs pricing either; oh just imagine?

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9 months ago
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NCW65Contributor I
asked in Speakers
SONOS Connection to new WIFI Router from SKY

I cannot connect my SONOS products to my new WIFI Router from Sky, all of those SONOS products were working fine on my previous WIFI network, but simply will not connect to this new one.I have a Play 3 and 2 Play 1 speakers.I have done a factory reset on all speakers.I have done an app reset on my SONOS app on my phone.On the Sky Router I have tried to switch off 5Ghz network and function only on the 2.4Ghz version, and I’ve also tried to switch the security mode back to WPA2, nothing works, every time I get to the point of adding my WIFI password, it fails.Any thoughts?I’m almost at the point of dumping all this equipment.

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AjTrek1
9 months ago
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DougBrissonContributor I
asked in Portable speakers
stereo pairing move speakers while in bluetooth

How do I pair a move speaker into stereo while in Bluetooth 

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9 months ago
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niedermindContributor I
posted in Components and Architectural
YouTube Music Fails to Connect/Reauthorize

I am trying to set up YouTube Music on my Sonos. Everything seems to go OK. It has me log into my account. I do so. It gives me a code to authorize my account. I copy/paste the code, and I get a confirmation screen that says, Success! Your device is connected! Then when I go back into Sonos to open the service, I get an error code that says, ERROR unable to re-authorize your account. I have contacted Sonos customer service twice on this issue. Each time they think it’s just a software update or something. But I have never been able to access YouTube music on my Sonos and have been trying on and off for 2+ years. Any ideas? Thank you in advance!

3668
T
9 months ago
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EmerstonContributor I
asked in Components and Architectural
connect amp with play 3

Hi I have a connect amp zp120 and 2pcs Play3. I would like to connect these to my home cinema projector. I connected the audio IN on AMP but how can I connect the 2pcs play3?

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Stanley_4
9 months ago
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Giancarlo83Contributor I
asked in Home theater
Dolby Atmos on ARC \ ERA 300 and LG G2

Hi everyone, I'm writing because I'm having problems with my SONOS system consisting of Arc + 2 ERA 300s configured in surround: I connected the system to my LG G2 via HDMI using the e-arc port, the TV settings are passtrough+earc, I tried to watch Dolby Atmos content (e.g. Jack Ryan on Prime and some blurays) but nothing on the SONOS app, I only see Digital 5.1. Can anyone help me? Thank you

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9 months ago
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ZW3Contributor I
asked in Speakers
Cox Wifi connection

Cox modem WiFi 2.4 or 5 do not connect to Sonos unless hardwired.  Never had a problem and spent 2 hrs with Sonos team with zero luck.  what can I do to get back wireless connection?  

31210
Stanley_4
9 months ago
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JPeeshContributor I
posted in Home theater
Connecting a projector and a tv to sonos arc

I have been reading the posts concerning this subject, but I am still confused and I am hoping for some help. I have a Sonos Arc with sub and Era 300s for surround in my theater room. I also have both a new tv and new projector that both support eARC.  I would like to connect both to the Sonos Arc, but for the life of me I cannot understand which switcher I need.  Do I need and HDMI extractor?  I just want to get the complete sound (including Atmos) from both devices to the Arc.  Thank you in advance for the help. 

2657
Schlumpf
9 months ago
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zorronjContributor II
asked in Home theater
Sonos Arc and Sony tv XBR 900F

I have a Sony XBR 65-900F tv that doesn't have eARC and only ARC and I can't get Dolby Atmos from my Arc,Era 300's and Sub Gen 3thanks in advance for any help

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9 months ago
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distrbd63Contributor I
asked in Home theater
Beam connected to 2 Era 100's as surround, but no sound coming from the Era 100's

Hello,I connected 2 Era 100’s to my Beam soundbar in my living room.  They appeared to work, then after tying Alexa to the “system”,  I didn’t get sound coming from them (I think this is what happened?).  I disconnected them from Alexa, and disconnected the surrounds, then re-connected the surrounds to system.  Still no sound coming from the Era 100’s.  The lights are on, they seemed to have connected??  Does the Bluetooth need to be on?  I think I’ve tried that also... I’m stumped!  I thought this would be an easy connect/use.  Full disclosure, I am not very savvy with Audio stuff!  Help anyone!!  

7321
G
9 months ago
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palcoukContributor II
asked in Portable speakers
Roam sound interruptions

I have a Beam + Roam and have had the same for over 1 year all OK untill recently the Roam sound fluctuates (comes & Goes) doesnt seem to matter where the Roam is (Beam in living room,Roam in Kitchen)T/Y

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9 months ago
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A_UniqueUsernameContributor I
asked in Portable speakers
why doesn't Roam work straight out of the box?

Look how many people have the same problems with this product. I have spent hours on hold, back at the retailer, talking to support, reading countless articles, uninstalling reinstalling, rebooting and trying every method known to man and still Google Assistant refuses to add to Roam. I fed up of the poor service and Sonos as a product.

725
Corry P
9 months ago
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leehindeContributor I
asked in Controllers and Music services
Sonos Apps can't see speakers, but Airplay works

iPhone 15 pro, latest shipping IOS. Sonos app can’t see speakers. Sonos app on Mac can see speakers.. (It wants to update, but fails, but that’s not this post.)I’ve gone through the walkthrough in the Sonos app (unplug everything, plug back in, etc.) just short of resetting everything. I’m not willing to do that because it works fine if I push music via AirPlay and it’s five speakers and forget that.The only negative that I can see is that speakers are frozen on whatever firmware version they are at.

1711
K
9 months ago
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GaryMF
asked in Portable speakers
Adding new product to my 1st Gen 5's system?

I have had 2 Play 5s (1st Gen) and a Play One.  LOVE my system. Just moved to new apt and I had my One in the bathroom but my new bathroom doesn’t have a good place to plug it in and also place it somewhere. I thought “OK I’ll get a new water resistant one like Roam or Move.”   I bought a Roam, and after playing around with it and spending a long time iwth an AMAZING Sonos rep on the phone, he says Roam can only work on S2 and Play 5 (1st gen) can only work on S1.  I can’t use Roam and my old speakers! Ughh! During setup it seemed like S2 (which I downloaded) was going to let me set up the Roam on S2 but then PLAY it via S1. Am I just out of luck? If I want any new speakers I have to upgrade my old ones??? THis is turning a $200 purchase into a $1200 one!  

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9 months ago
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Daisy dueContributor I
posted in Home theater
Connect Arc + LG Oled C3 + Apple TV 4K + Streaming box + 2-Era 100 for Surround Sound

My LG 3C TV has E-Arc (port 2). Some articles indicate that the Apple TV 4K should go into that port. Then I read that the Sonos Arc should be plugged in that port. Which do I plug in that E-Arc port? I need to start with that question as I’m having other issues. 

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D
9 months ago
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DWRMD1957Contributor II
asked in Home theater
Arc poor bass on music playback

Have Arc, Sub gen3, and pair of Ones in home  theatre setup. During movie playback or streamed TV the sound is great. Connection is via eARC, HDMI. However streaming music via wifi it is as if there is no output from Sub. I cannot adjust phase with no discernible change. I can adjust Sub bass output from -15 to +15 with no change in bass output. I have reset, restarted, removed and reinstalled Sub. Same great bass during movie playback. Essentially no bass output for streamed music. Same music played through paired Fives has better bass, even paired Ones in another room have better bass. Amp connected to my towers and another Sub Gen3 have satisfactory bass output. What is it with Arc and music not arriving through the HDMI connection that delivers NO bass?

1468
Airgetlam
9 months ago
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JeffsaflyerContributor I
asked in Home theater
Best Connection With Samsung TV, Roku Ultra, and Arc

I just purchased a new 85” Samsung QN90C, Roku Ultra, and Sonos Arc. Looking through the forums, I can’t seem to find decisive direction on the best way to connect these components or if I should change any settings to get the most out of the Arc.  Thank-you.

84612
Stanley_4
9 months ago
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ProfBPRContributor I
asked in Controllers and Music services
Sonos Move appears on one device but not another

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

3775
controlav
9 months ago
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