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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20405 Topics

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Tkirchner88Contributor I
asked in Home theater

Sonos system setup with multiple devices

Setting up sub, 2x one SL, and beam. I’m able to connect all the devices in the same “room” except the beam. Each time I reset the device and select the same “room” as the other devices it creates its own new room. Why can I not get all the devices set to the same “room”? 

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106rallye
1 year ago
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Devin HinesContributor I
asked in Components and Architectural

Gen 1 and Gen 2 Compatibility

I have a Sonos 5 and two 1’s that operate on the Sonos 1 App.  I just purchased the Arc soundbar.  Are they compatible to play TV and streaming audio?

2
Ken_Griffiths
1 year ago
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mcmiller8Contributor I
posted in Speakers

outdoor architectural speakers

I currently building a pool house and I’m trying to decide if 2 exterior speakers will be sufficient or if I need 4. The area I’m trying to provide sound to is approximately 40’ long by about 44’ deep. The 40’ section is the length of the pool house where the speakers will be located.  Below is a layout of the setup.   

1
K
1 year ago
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OzLeventContributor I
posted in Controllers and Music services

sonos stopped connecting after last update

I have a beam and two play 1. It started not connecting when I try to play music in Spotify or TuneIn. I was able to reconnect by rebooting speakers. Now they don’t connect regardless how many times I reboot. I spent hours with Sonos support but they says my router is not compatible and so is the extender. I used them for more than 3 years with no issues until recently. Support guys are just cutting the conversation by saying it is the router and don’t give any resolution. For them, saying the router is not compatible after 3 years of service is a resolution. Anybody else also frustrated by ignorance of support?

10
O
1 year ago
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Killian RingContributor I
asked in Home theater

Sub mini and beam problems

My new sub mini will not work with either of my beams with surrounds added or on their own, but if i remove the surrounds and set up as a stereo pair and add the sub it works fine :-( very frustrating, have tried removing, and reinstalling, resetting and hard wiring but no change 😭 any help greatly Appreciated 

7
S
1 year ago
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Kevin_51Contributor I
asked in Home theater

Sonos ARC lost connection to Play 5 gen 2 and sub and wont reconnect using sonos boost

So I’ve had my Sonos home theater setup for over 10 months using an ARC, 2 Play 5 Gen 2, Sub Gen 2, and Sub Gen 3.  I am using a Sonos Boost for my Sonia Network and had been perfect for 10 months but last week got disconnected for no reason, and when tying to reconnect the Play 5 gen 2 pair the setup wizard connecting them to the ARC and subs will time out saying it didn’t connect.  When I go to look at my system it will no longer show the Play 5s and it will indicate I have surround speakers hooked to the ARC yet they don’t play any sound and the room with the ARC will show (ARC+Subx2+??) so I remove the surround speakers from the ARC and try to connect again.  I have reset all speakers and started from scratch but still cannot get my Play 5s to connect to my ARC as the surrounds.  I have had Sonia for over 8 years with no problems and even upgraded my speakers.  I have 4 Play 1, 2 Play 5 Gen 2, 1 playbar, 1 ARC, and 2 Subs Gen2.   if anyone knows how to get this fixed and hooked up

4
Airgetlam
1 year ago
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RCARLContributor I
asked in Controllers and Music services

Can't Add Tracks to Queue

For the past week, I have been unable to add tracks to a queue from any service, Amazon, Spotify, etc. I receive no error message. Nor do I have the dropdown that allows me to Play Next. My mac and Sonos S2 software is up to date. I’ve tried rebooting my mac and my roam, with no success. I’m hesitant to reboot my router because my Sonos system seems to be functioning properly. Previously, I was able to add tracks to my queue and create playlists. However, I can’t do that today. Any advice?

3
R
1 year ago
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suzukingContributor I
asked in Home theater

I know many of you are unable to update SYMFONISK 594.879.47, is that right?

Hi AllI purchased SYMFONISK 594.879.47 but the app update server seems to be down and I am unable to get the updater and complete my speaker setup. tried WIFI setup security and tethering but I get the same error code 18 and I wonder if a worldwide update attack is being carried out on SONOS, because I got 30 once by chance. I wonder if this is a problem that has been happening since the previous model. (around 7 minutes in)https://www.youtube.com/watch?v=i6t6Pxti5GoI would like to see congestion relief and scaling because a file update mechanism is something that should be able to optimize the cost of a cloud environment. Regards

7
S
1 year ago
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davehenTrending Lyricist I
posted in Home theater

Home theatre with projector

Hello,I planned to connect my projector (XGIMI Horizon Pro) to a Sonos bar and 2 satellites. The projector comes with an optical output, so I’ll probably buy a Sonos Ray or reuse my existing Playbar.The problem is that the projector is placed on one end of the room, while the bar will be on the opposite side, and I cannot run a long optical cable from one end to the other.Is there any solution to this?Thank you in advance,Davide

2
D
1 year ago
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stephen435Contributor I
asked in Controllers and Music services

Can't set up Sonos iOS app to include Apple music library

I am trying to add the Apple Music library on my MacBook Pro to my the Sonos 2 app on my iPad. I keep getting the error message “There is no share users on the computer ...” What does this error message mean, what settings do I need to update on my MBP, what are the required values for the fields in the Share Info box? I have \\MBP name\users\my account name\music. I am running the latest versions of Sonos app, Mac O/S, iOS

3
Corry P
1 year ago
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Fletch15Contributor II
asked in Controllers and Music services

Controllers not finding system

I have an S1 system that has been working fine until a week ago. We have all old products, except for a new play 1, which is also on this system.A week ago all the android controllers and the ipad controller stopped finding the system. However the computer desktop app and the old CR200 still find all of the rooms easily. All divices are on the same network. Th Samsung tablet, ipad and android phones are all on the same network as the computer. I have tried the computer hard wired and wireless and it works fine on both.I have hard wired the Play 1 straight to the router and they still won’t find it.The various messages I get are:Unable to connect to Sonos. Learn moreSonos not found on this wifiWe can’t find sonos on your networkWe didn’t find any products connected to your router.I have tried all of the instructions on the various controllers and none of them do anything. On one occassion I got the Samsung tablet to find the hard wired play 1 and when I pushed done it goes back to- conn

7
buzz
1 year ago
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Ian SivesEnthusiast I
posted in Home theater

Update 14.12 has ruined my sub bass and overall sound

This update has ruined the sound of my sonos Arc and Sub. I have an Arc, Sub gen 2 and surrounds SL ones. My system has lost volume, the sound used to be clear and the bass strong. Now it sounds muddy and the bass i loved has disappeared. Ive re calibrated trueplay and with it active the sound is even worse. Messing with the EQ changes nothing. Now sounds like the samsung system i ditched after hearing sonos.  The sound on the previous firmware was fine and didn’t need any adjustment.i chatted with support yesterday and all re booting, pairing etc didn’t change anything.Perhaps if you (sonos) gave us a chance to roll back or even chose if we want to update it would be ok. You have left me with a system that now sounds terrible. Sonos, return to the previous sound profile. You are going to loose business and support. I’m thinking strongly to changing brand. This is shocking from a company to just change someones sound without giving them the choice. Absolutely gutted.  

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U
1 year ago
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Jonny_MontanaContributor I
asked in Home theater

Echoey sound with Arc and Amp

TV to Arc via HDMI, Arc wirelessly to Sub, SL’s (one room) and Amp (another room) and passives wired to Amp. The sound is echoey when the Amp is on and grouped with the Arc. Is this because of delay and how do I fix. My network is super fast and the Arc and Amp are within a couple feet of each other. If indeed the wireless setup is the issue, what’s an alternate setup? 

1
J
1 year ago
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FiskoPDContributor I
asked in Advanced setups

S1 app Music Library not allowing underscore character in PC network server name?

I’m using the updated S1 app and suddenly it can’t access my shared music folder on my windows PC.I’ve tried to reconnect to the shared folder, but the S1 app doesn’t accept the network server name because it has an underscore character in the name. Hence, I can’t connect to the music on my PC.It was working for a long time until now, so has something changed in the S1 app about allowable characters in shared server names for the music library? Any advice/insights greatly appreciatedThanks in anticipation,Peter D :-)

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F
1 year ago
Zeek78
Zeek78Enthusiast I
asked in Home theater

Arc is frequently losing sound

When I first got my arc for 2 years ago I had a problem. Sometimes the sound just disappeared. After a updated everything was ok. But now after firmware 14.20 this seems to be back. Only difference is that now it is enough to toggle tv on and off. The first time I had to pull the plug. Hopefully a new firmware update will fix this issue soon.  I think there is way to much firmware problems with my sonos system, and I start regretting my latest purchase, two fives and a sub. Her I have problems with trueplay which only works on left speaker and sub 😢 

5
Zeek78
1 year ago
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Big Bull
asked in Advanced setups

Networking Connect AMP

Hi I have 4 Connect Amps sitting side by side but only one free port on my hub. If I connect one unit to the hub should I then daisy chain the other 3 to the first unit with hard wired ethernet cable or just rely on the wifi as they are all next to each other?

4
B
1 year ago
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KlasWContributor I
asked in Controllers and Music services

Managing two different locations using same app

I have Sonos in two houses (A and B) and separate equipment. I want the two houses with the same app and I have understood this should be working automatically after setup depending on which WiFi I am connected to.But it doesn’t work in the last step and I don’t understand what to do to make it work (and I am also not sure if I have done the first two steps correctly). This is the situation:I have set up a Sonos system in house A using iPhone with Sonos Account A (I have both an iPad and a Macbook there and they also work fine). I have then taken my iPhone to house B and created a Sonos Account B, factory reset my Sonos products there and everything is working fine. When I go back to house A again and connect to that WiFi the Sonos app doesn’t work - what should be done in this last step?Thanks in advance!Klas  

3
Corry P
1 year ago
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dfmarksContributor I
asked in Controllers and Music services

Phone Not Syncing to Desktop

When I upgraded to a Mac mini and transferred everything over from the old Mac, the sonos app on our Android phones won’t sync with the Android app on my desktop. Can’t see the music libraries, can’t see any custom Sonos playlists that I created on the desktop, etc.  I also have a bunch of iTunes playlists on my desktop that Sonos doesn’t see, no matter how many times I point to the new music Library on the mini.

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Corry P
1 year ago
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PlsPlsPlsHelpContributor I
posted in Home theater

Problem setting up CEC with arcana + projector + chromecast

Hi all,Just bought a Sonos arc and I’m having a bit of trouble setting up a TV. My current set up is an HDFury Arcana that has a Chromecast plugged into it and then one output going into my projector and one arc output going into the Sonos Arc. Things I’ve tried:> unplugging everything> checking the arcana module about CEC problems> don’t have a CEC TV to set it up with> skipped through the TV set up in sonosPlease advise, absolutely stumped on how to use a Sonos Arc in this setup!

3
G
1 year ago
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tijskContributor I
asked in Portable speakers

Roam not connecting to wifi - due toe hotel router?

Hi there! I have a special situation: I am an exchange student and this week bought a Sonos Roam for in my room. I had assumed it would be no problem to connect to the wifi here in my university dormitory here, because every room got their own small router.But, as it turns out, it does not work. I always get stuck at the step where my Roam has been installed on the network, but that I have to restart my Roam so that it will become visible in Systems in the Sonos app. It never appears though, whatever troubleshooting steps I go through and however long Sonos is searching for the Roam.Eventually, I installed my Sonos on the network of the hotspot of my laptop (for which my laptop just uses the room wifi of course). So the problem should not be with my Sonos or my phone, I would say, but only with the router. Does anyone have any clue why that would be? It is just a regular router satisfying Sonos’s requirements, with just a long network name and a long password. This is the model by the

3
T
1 year ago
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Gary KitchenContributor I
asked in Home theater

TV Remote not controlling Playbar

I have two Playbars both bought from the same shop a few weeks apart in 2016, connected via Optical cable to two TVs.  One with a new Samsung TV worked immediately with the TV remote to control the volume of the Playbar.  The other was on an older Panasonic TV and the Playbar volume never worked with the Remote.  The TV sound came out of the TV speakers and the Sonos Playbar, but you had to control the Sonos Playbar volume levels through the Sonos App.  I assumed this was due to the age of the TV. However, I have now moved the Samsung TV to the other room and connected it to this 2nd Playbar and the Remote still does not control the Playbar volume.  It still has to be controlled on the Sonos App.  I am now thinking there must be an issue with the Playbar. They look identical on the system, same version, hardware, series ID.  The only difference in setup is the one not working on remote hasn’t got Trueplay tuning set up as everytime I try that, it errors saying I’m not moving enough eve

4
G
1 year ago
D
DancingTableContributor I
posted in Advanced setups

Question about networking - ethernet

Hello!  I am someone who tends to plug an Ethernet cord into a device if it has an Ethernet port. I’m planning on picking up some Sonos speakers, and since they have Ethernet ports, I was going to wire them all up without a second thought. Then I read online about how they create their own Sonosnet and that wiring multiple up can cause STP issues. I really have no idea what STP is. I have two eero 6 pros and one eero 6. Just wondering if I still should wire them all up, or just leave them on wifi.  Thanks in advance. 

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buzz
1 year ago
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Clinical PrecisionProminent Collaborator I
asked in Speakers

Speaker disconnecting or not even listed in app

Hoping someone can help here. I have a Sonos system of 7 speaker (3 x OneSL/Play1, 1 x Five, 2 x Beam, 1 x Move) plus a Boost that I’ve put together over a  number of years. Never had any issues (apart from teething problems with the Move) - and the system has served us well. Now suddenly connection to the speakers is flaky, sometimes they show as disconnected, sometimes they are not even listed in the app. . I’m finding this very frustrating, as are my daughters cos Dad can’t seem to fix it! I,ve power cycled all speakers and even followed the steps in the app to fix the issues but still keeps happening! This has been ongoing for about a week now - no issues before that,Attached pictures show the various states of the system app in the space of around 10 minutes this evening 

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jgatie
1 year ago
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Ryanh97Contributor I
asked in Controllers and Music services

not finding sonos

Sometimes when I go into the app it try’s to refresh but doesn’t find my system even though I’m on the correct WiFi network. Then after a while, it will say “unable to connect to Sonos. Let’s fix it”.  does anyone else experience this and are there any preventions/fixes?  

5
Ken_Griffiths
1 year ago
A
alringtonContributor I
asked in Home theater

Instruction on how to Install the Amp Wirelessly?

I’ve not be able to find instructions on how to connect the Amp wirelessly or if it is possible. I have a theatre room upstairs and my modem is downstairs. I have one Amp, which is going to power two sets of wired speakers. I just need to know the correct way to connect the Amp to the network wirelessly. 

1
jgatie
1 year ago
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