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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27766 Topics
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The GirtEnthusiast I
asked in Home theater
Set up

Hi everyone. Please excuse me if I sound a little stupid, but still new to this so be gentle🤣I am getting a Sonos arc how do I set it up with my other products, 2 era 100, sub mini, & replacing my beam with the arc, is it easy, even for someone like me.🤔  Many thanks for your help😃

11110
T
9 months ago
0
0ID
asked in Home theater
Sonos Beam G2 + SYMFONISK / DIRIGERA

Hello,I’m new here and I need advice regarding the combination mentioned in the subject line.First one is if this combination works reliably? I intend to use the Bem G2 exclusively for radio listening in bedroom. Second and most important one is if its possible to switch off the Beam with the Symfonisk remote control? Third, not so important is, if its possible to change radio stations with the Symfonisk, but this is really not important as 90% of the time I listen the same station. Fourth - Thank you advices!P.S. I want to use the Beam due its shape, no place for “classical” speakers.

731
Corry P
9 months ago
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RomemesContributor I
asked in Home theater
feature request - audio visualizer

How do I make a feature request? I have been trying to do it myself for some time using my PC. Would be awesome if Sonos had this feature built it. When playing music though my arc I noticed the arc has some fancy patterns that show on the TV. These are static images. There should be a way to display an audio visualizer on the tv when listening to music through the connected Sonos speakers. Anything to boost the atmosphere. 

601
Corry P
9 months ago
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Campy06Contributor I
asked in Components and Architectural
sonos in ceiling speakers

I have several gen 1 amp connect and would like to know if they can be used with the 6.5 Sonos in ceiling speakers?  Also, are the speakers wireless?  If so, can they connect wirelessly or do I need to connect them via conventional speaker wires?Thank you very much!Mark

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C
9 months ago
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Mat.nickel2Contributor I
asked in Home theater
playbar + era100

is there a solution for combining the playbar with 2 sonos era 100 speakers? Can we synchronize 2 systems, one with the playbar and subwoofer and the other with the 2 Era 100 speakers? And the cherry on the cake, can we have them in surround?

9067
Corry P
9 months ago
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RjjdContributor I
posted in Components and Architectural
How to connect my Sonos connect to mac mini and play sound on my 4 connected play:3

Hi all, i have a question regarding my just bought Sonos Connect Zoneplayer ZP90,  i want to connect this device to my Mac mini using the 3,5 audio output on this device.  I checked and upgraded firmware of this Sonos Connect ( S1 ).  I have four Play:3 speakers compatible with S1 controller.  I setup this system via de IOS S1 app and everything is working perfectly using my iPhone and app. But when i connect the Connect with my Mac mini using a suitable audio cable , it does not work :(   No sound output at all.  What am i doing wrong or what must i do to make this work?    My goal is the 4 play:3 speakers working om my mac.  So i can adjust volume and so using my keyboard volume buttonsWho is willing to help me out in this?Much appreciated 

2635
R
9 months ago
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ATSC NatakritContributor I
asked in Speakers
There was a problem linking these products to your account.

I have 5 Sonos one sl and try to install with organize wifi network.I sent all sonos one sl’s Mac address for network security permission already but stilled cannot  link one sl to my account.Wifi connect already and have internet. 

5624
A
9 months ago
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mingyaoTaoContributor I
asked in Speakers
HELP! Cannot connect via bluetooth under public wifi

I have a pair of Era 100, they worked very well in the apartment I used to live in. They can connect to wifi and bluetooth.Now I moved to another apartment, where I don’t purchase my own Wifi and routers, the apartment takes care of it. This also means that my Sonos devices are no longer connected to a wifi system in which my phone’s Sonos App can find these devices (it’s one big wifi for all the 600 residents in this building).And somehow because my Sonos app can’t find these speakers, I can’t get them into Bluetooth pairing mode. Does this mean I can’t use these speakers at all?I tried:Resetting. But after white and yellow light flashed, green light started flashing, and no matter how long I pressed both of their Bluetooth buttons, no reactions at all, cannot pair. Also they seem to be not fully resetted. They still remember who they were. Reconnecting. I did manage to connect them with the apartment’s wifi. But they still won’t show up on the Sonos App, and cannot get them into pair

2792
buzz
9 months ago
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Match101Contributor I
asked in Components and Architectural
setting up port- error code 800 verifying app

When trying to connect my PORT, I get an error code when it tries to verify the app. I have reset the internet, the speakers, uninstalled the app, but nothing has worked.  someone please help!

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buzz
9 months ago
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podbillContributor I
asked in Speakers
setting up

I purchased the ERA 100 speakers and had no problem setting up to my network. Then I purchased the beam sound bar, and when I tried to connect it to my network it keeps saying incorrect password but it's the same password I've used for years and had no problem setting up the speakers. Please help

232
AjTrek1
9 months ago
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BARRY123Contributor I
asked in Advanced setups
Setting up Sonos on Linksys Velop Pro 7 Mesh Network

I just purchased a mesh network, Linksys Velop Pro 7.   The primary node works with Sonos perfectly.  However, when I turn on the second node the Sonos Controller can no longer browse music on Pandora or Amazon.   I’ve talked to support at Sonos and Linksys withoiut any resolution.   Any ideas?  

2101
B
9 months ago
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catguy2024Contributor I
asked in Home theater
surround sound

Hello. So I recently got four in ceiling speakers for my den. I didn't quite understand the concept behind surround sound but I do now. Am I correct in saying that to achieve a surround sound experience, I'll need a central speaker and a sub woofer? And if that's the case would any of the sonos soundbars work in conjunction with my in ceiling speakers or would it just end up overriding those? Thank you for your time and I hope people can excuse my surround sound ignorance!

482
C
9 months ago
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GillianinPSContributor I
asked in Speakers
cant group

why can’t I group my SL1 with my Beam? group is greyed out. 

1093
Ken_Griffiths
9 months ago
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WryNewsieContributor I
asked in Speakers
Sonos Arc dropping from multiroom audio

So, I’ve run across a number of topics regarding the Sonos Arc dropping audio, but none seem to be quite what we’re encountering, so I hope someone might have some insight here.As background, we’re dealing with a system with a Sonos Arc with two One SL satellites and the sub in the den, an Era 100 in the living room and a Beam in the master bedroom, all are connected via wifi and showing “excellent” connection statuses.Now for the issue. This recently started and is driving me crazy. When we start a playlist from the Sonos app, everything works very well like it should for 15-20 minutes, maybe even a while longer, but eventually the Sonos Arc stops. No error message in the app or any notification there's an issue, the app shows it still playing, but no sound.Sometimes stopping and restarting the playlist is enough to get everything working again for a while. Other times, I have to unplug the Arc, then resume the playlist. Any suggestions?

863
Ken_Griffiths
9 months ago
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zBernie123Producer I
asked in Controllers and Music services
Sonos on Android unable to see device

I have a Sonos Connect (Gen 1) with two speakers connected.  The Sonos on my PC can see them, but it does not show up on my Android (12) phone.  It was visible previously but no longer is.  I tried restarting my phone which did not help.  Also, I tried cycling power to the Sonos Connect, which did not help either.What can I do to get my phone to recognize this device?

472
Z
9 months ago
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jimprovostContributor I
asked in Controllers and Music services
Is there debug for a windows file share media library failure?

Question as subject line.  I have a Windows 11 desktop in the basement that acts as a fileshare for my mp3s.  I believe things are working because other devices in the house (including a Macbook Pro) can see the share and play the songs. But Sonos cannot.  I get the standard error message we’ve all seen, but I don’t know what my next steps are here. How can I find out what’s failing so I can fix it?(Sonos S1 controller, if that helps)

423
Stanley_4
9 months ago
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laurrenzContributor I
asked in Components and Architectural
Adding Sonos Connect Gen 2 to System - Studio Monitors

I dont know if anyone has ever asked this question here, but i want to know if you can connect a sonos connect gen 2 to studio monitors can you then interact with them in the sonos app that they can stream sound via wlan?I also want my studio monitors stay connected as my PC Output.Is it then possible to stream the sound Output of my PC to my different sonos products?like in both directions?The studio monitors go in an amp and then in my audio interface and i would connect the sonos in between those devices 

1022
Stanley_4
9 months ago
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PJSmythContributor I
asked in Speakers
Downgrading Play 1 from S2 to S1

I have an existing S1 System with several speakers, Play 5/3 and 1I have a new Play 1 (set up on S2) and want to add it to my existing System (S1), and need to downgrade I have followed all the steps.. uploaded the S2 Controller, opted for ‘downgrade’… etc.. and it fails to complete the downgrade.. Have tried several times with no luck All advice welcome…  

28252
Ken_Griffiths
9 months ago
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GreenbeerContributor I
asked in Speakers
Inline Era 100s with a passive subwoofer

I am a complete Sonos novice, so I don’t even know if this question makes sense.  My current old school setup is a Yamaha stereo receiver connected to a Bose accoustimas subwoofer, with two Bose 301 connected to the subwoofer.  The 301s need to be retired.  Can I connect 100s to my receiver using the inline adaptor connected to the cd out on my Yamaha receiver, but still keep the Bose subwoofer connected to the receiver to get more bass or would the 100s and the Bose subwoofer be out of synch? Just trying to avoid getting the Sonos mini subwoofer right away.  My primary use will be to listen to vinyl through my Fluance turntable that is connected to my Yamaha receiver.  I’ll grow my Sonos system over time.

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9 months ago
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MythicbeastAvid Contributor II
asked in Home theater
Arc/Firestick conflict? Issues since S2 15.10 update. (Now on 15.11)

A bit of background  Received our Arc March 2023. Setup is Arc, Play 1’s surround, gen1 sub, Samsung OLED 77 A2PUA. Arc connected to Ethernet. Current gen Firestick for content (dislike Samsung native). System worked/sounded great, no issues. 8 months.  Following the November 16 15.10 update I started getting very loud over-driven-speaker sound blasts. Not “pops” that this update was supposed to fix. Plus garbled, echoey, reverb-like audio from the surrounds.  Came here to the forum and posted this very loud blast of sound when TV turne on (not having completed any research 🧐). Followed advice given, contacted Sonos support and opened a ticket. The tech looked at the diagnostic, told me “it’s a known issue” and initiated the return process. That is a whole other story, see here if interested, DITTO: “HELP! I am trying to return a faulty Arc”…sonos support is terrible so far! So, received a refurbished Arc and…same problems. Sent 2 diagnostics, opened a ticket, was told nothing is wron

381
Stanley_4
9 months ago
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Tom10Contributor I
asked in Components and Architectural
Connecting ZoneBridge to T-Mobile home internet

I have a ZoneBridge and a ZonePlayer120 hardwired to Sonos speakers. I want to resume using this hardware but I switched my internet to T-Mobile satellite router. I have solid internet coverage throughout my house, and have both a 5G and 2.4G bands. How do I activate the system?

302
Stanley_4
9 months ago
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E1egansContributor I
asked in Speakers
WiFi and multiple passwords

My WiFi network assigns unique passwords for each M.A.C. address. Can I connect two ERA300?

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Stanley_4
9 months ago
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CassssContributor I
posted in Controllers and Music services
Pocketcasts never works anymore and its getting worse

Been a Sonos user since day one.  Big podcast listener and ever since I switched to Pocketcasts the product has been getting progressively worse.  I’ll start by saying I have reached out to both companies, Sonos says nothing and Pocketcasts blames Sonos so no progress is to be made there.    I first used to notice that the occasional podcast wouldn’t play right away then it was certain podcasts never play, then it was most of my podcasts never play.  Now its practically useless.  Of the 8 or so weekly podcasts I listen to, 6 of them will no longer play.    The error says “The connection to pocketcasts was lost”   So now what do I do?  Both companies effectively ignoring the problem.  It makes their tech unusable for me.   As a consumer?  Where do I go or do I just sell my stuff and move over to google products so I can stream my podcasts. 

3806
Airgetlam
9 months ago
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Hunty87Contributor I
asked in Home theater
beam gen 2 connect era 100 surround

Hi, I’ve just purchased beam gen 2 and 2x era 100. I can set up the beam to my tv no problem and the 2 era 100’s not the same network 2.4ghz. Whenever I try to set the era 100’s as surrounds I can’t get them to connect. The app just says trying to connect and won’t connect? 

3243
Airgetlam
9 months ago
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RizosContributor I
asked in Home theater
sonos beam 2 and CD player

Buenos días,mi pregunta era acerca de la barra sonos beam 2,y quería saber si se le puede conectar un lector de CDs para escuchar los CDs de música,gracias 

913
Airgetlam
9 months ago
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