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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27773 Topics
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Contrarian33Avid Contributor I
asked in Advanced setups
S2 can't find most of my speakers after installing wifi mesh

I’ve read through everything here:https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-networkhttps://en.community.sonos.com/ask-a-question-228987/tips-for-common-sonos-problems-6815645But none of this standard stuff has resolved my problem.Here’s what I THINK is happening:I connected a wifi mesh network to my existing modem/router My phone is now connected to this mesh network But speakers are still trying to connect to modem/router (my guess) I changed the name of the modem/router to distinguish between the 2 wifi signals (modem/router vs. wifi mesh) I need to move everything over the the mesh. But Sonos/S2 can’t find 6 out of my 7 products, even after using all the usual troubleshooting tips in the links above Seems like the products are stuck in limboI’m tempted to do a factory reset and start from zero, but I read an article advising against this.And the last thing I want is to call Sonos support. Didn’t have a good experience a few months ago.Any ideas?

2144
C
9 months ago
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The main manContributor I
posted in Home theater
no talking sound from my speakers

Is this typical that no speaking sound comes out of my added one SL speakers?I’ve got a very big room where the tv is and I’m far away from it, so it’s necessary for me to be able to hear the voices in my one SL speakers.  Moderator edit: combined posts

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9 months ago
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leamarxContributor I
posted in Speakers
SonosNet

Hello,I‘ve had my Sonos products for a while know and recently changed them to SonosNet. In the beginning everything worked well, but since today I just can‘t connect it to Sonos Net. The box is connected with the cable and I already tried to switch the cables, use a different box to plug the cable in, but it just doesn‘t work. Not even the box with the cable switches to wm:0 and a reboot didn‘t help. I don‘t know how to fix it or why it suddenly doesn‘t work anymore, I didn‘t change a thing. Does anyone have an idea on what I could try next?

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9 months ago
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roy14Contributor I
asked in Home theater
rear speakers on the wall

I'm planning to hang my rear speakers Sonos sl one on the wall, approximately 3 feet away from the sofa. Is this distance suitable for achieving optimal sound quality, and is it advisable to mount them high on the wall for better surround sound experience? Any recommendations on the ideal placement for optimal audio enjoyment would be appreciated!"

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9 months ago
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crwestContributor I
asked in Speakers
Connection Problems - New Router

I have a new broadband router and supplier today, so all of my Sonos products have gone offline. I have tried to reconnect but none of the Sonos products will accept my WIFI password when it comes to the final connection.  I have connected 2 mobile phones, a Mac, a Laptop, a Remarkable and an iPad and the wifi password has worked on every one of them.  I ave tried and retried this same password on my Sonos products, I’ve put the password as visible so that I can check and double check it, but it simply will not connect to the network. WTF am I doing wrong?

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T
9 months ago
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dougsbpcContributor I
asked in Controllers and Music services
Queue

The Que will not accept songs

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M
9 months ago
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StigeContributor I
asked in Controllers and Music services
Empty List Favorite song

 Why, when I go to Apple Music -> Playlist -> Favorite Songs, do I see an empty list? This happens both on the mobile app and on PC. 

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controlav
9 months ago
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esko2953Contributor II
asked in Home theater
Music playing through home theater sounds like transitor radio

Hi, I have a home theater where surrounds are through Sonos amp.  the amp is connected to sonos ceiling speakers.  The music sounds like coming through transistor radio.  Quality is not good.  I have it set to full.  Ambient doesn’t sound much better.  other parts are sonos playbar and sub.  Any thoughts?

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9 months ago
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HboldContributor I
asked in Controllers and Music services
Sonos Radio Station Playlists

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

10561
Corry P
9 months ago
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ShonnossContributor I
posted in Home theater
Movie soundtrack

 I only have the Sonos arc, no other speakers.Is there way to make the movie soundtrack louder?  The dialogue and sound effect come through, but I feel like the soundtrack/music in the film isn't as loud as on other bars.  I've noticed this issue on a 4k Blu-ray movie with Dolby Atmos.    

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Schlumpf
9 months ago
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gravityattractsTrending Lyricist I
posted in Controllers and Music services
Apple Music - we've run into a problem

For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.” I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router. Apple Music works fine. It’s only within the Sonos app that the error occurs.  Please help. Family account if that matters, and both users experience this. 

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9 months ago
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StephenhusseyContributor I
posted in Home theater
sonos arc : wireless headphones

I recently got a Sonos arc.  Are there any wireless headphones that work with the sound bar.  I have a Samsung tv

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buzz
9 months ago
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VinndalfAvid Contributor III
asked in Controllers and Music services
"no selections are available" redux

I have been running this Sonos setup for years and it’s been fine. This is a relatively new problem.Symptom: when I browse through the Sonos UI into “Music Library” and try to see items in any category (Artists, Albums, Genres...) I get “No selections are available.” I have had this problem before. Last time it went away by itself after an hour or so. This time it has persisted for some hours. Original post here.I am able to play Spotify, so the Sonos system is connected and working--at least mostly.The next logical supposition would be that something is wrong with the NAS device where my music files reside. No sign of a problem there, however. I ran diagnostics on the Synology hard drives just yesterday, and they are fine. Furthermore, from my Windows 11 desktop I can browse to the same NAS fileshare that Sonos is configured to use, and all the files are there, visible on the network. And I have not touched the permission settings on that Synology fileshare for a long time. More detai

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9 months ago
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lucast22Contributor I
posted in Controllers and Music services
Spotify Connect Issues

Creating a separate post regarding the below as this was marked as answered but the issue has not been resolved.  I personally use Spotify Connect 99% of the time to play music to my Sonos speakers, I think we can all agree it provides a much nicer UI for finding and playing music than the Sonos app (and has better audio quality than AirPlay)… However I have always noticed it tends to be a bit unreliable especially when switching rooms (say you listen to music in the kitchen then go upstairs and want to switch to bedroom without pausing the music). This will work sometimes but on a lot of occasions the new room will show as selected but no audio will play from the speakers (yet the song time will continue to advance). Scrubbing the track will then result in it quickly skipping 2-3 songs, and the audio playing will then be a different one to the displayed “Now Playing” (typically the song before in the queue) I have recently gotten round to debugging this a bit more and have found a rel

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K
9 months ago
dylanpetit
dylanpetitContributor I
posted in Speakers
Sonos Five and third party subwoofer

Hi all!I have in my living room this setup:2 Sonos Five Sonos Amp1 Klipsch active subwooferMy subwoofer is connected to my Amp (there is no speaker connected to the amp)I’ve made a few tests to get the best from this nice setup but I’m a little bit disappointed because I can’t apply a filter on those Five.You know the same that is automatically apply when you connect the Sonos Sub (Gen 3).This low-pass filter allows the Five to give their best!Of course I tried it but bass was not as good as the Klipsch one.I’ve spend a lot of money to buy the Amp only to add my sub and I think it would be logical in my opinion that Sonos offer this software update to customers.What do you think about it?

26912
Schlumpf
9 months ago
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MouseHouseNSContributor I
asked in Home theater
playbase with flashing green light

Watching the green light flashing, still not able to connect and set up. I’ve had system for several years and set up multiple times and always experienced hassles.power went out and system disappeared… app picks up our Roam at least but not happy.any help is appreciated 

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Ken_Griffiths
9 months ago
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RossunitedContributor I
asked in Speakers
Two turntables, playing at the same time, on different Sonos speakers. Can it be done?

I have a turntable, line in on a Play 5. I have another turntable, line in, on an Era 300. However, when I play on, it kills the sound on the other. How can I get around this? I also have a Sonos Connect as well. Moderator edit: Changed Sonos Bridge to Sonos Connect (the Connect’s room is called Bridge, but a Sonos Bridge is another device entirely)

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Schlumpf
9 months ago
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Audrey FavreContributor I
posted in Controllers and Music services
Problème pour écouter RMC

Bonjour, impossible d écouter RMC aujourd'hui....? 

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B
9 months ago
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AngelasHusbandContributor I
asked in Controllers and Music services
Accessing my Music Library from my new phone

I have bought a new phone and all my apps have been moved over to the new one. However I can’t summon up my Music Library (which is on my PC) when I go to access Sonos (two). The path to my iTunes library is correct on Sonos on the PC but on the new phone it isn’t (for some peculiar reason) and I’m trying to change it to the correct one without success. As a result, when I search for (eg) an artist, I get nothing of my own collection, just suggestions from Spotify and Tuneln. (I don’t subscribe to Spotify and I’m not familiar with the other one!)What I’m doing is in Music Library Setup. ie “Add New Share”. I have entered the path ( to the relevant folder on my PC’s external hard drive) and now it wants a username/password “if required”. Well there’s no username/password to access my files on my computer other than a password when I switch the computer on. But pressing ‘OK’ results in no response. I tried with my Apple (ie iTunes) username/password which shouldn’t be needed as I’m only

1525
A
9 months ago
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kgwlunarContributor I
asked in Portable speakers
Reconnecting Bluetooth from android phone to Sonos Roam SL

I have several Sonos speakers around my home and have added a Sonos Roam.  It makes playing audio from podcasts and streaming on my phone through my home system seamless.  I leave the Roam home in its usual place connected to the other devices here and go out with my phone.  The car picks up the bluetooth and plays without even asking.  Smooth.  The problem is when I come home.  I go to the android bluetooth app and on request it connects to the Roam.  Then I go to the Sonos app and try to get it to resume playing that stream.  When I click on the Room Selector button, it shows a list of my sonos devices with my Roam unticked.  So I tick it and mark it done.  But that doesn’t stick.  What seems to work is to untick every device except the Roam then bring the others back on.I must have something set up wrong or be doing it wrong but it sure seems complicated. 

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K
9 months ago
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Toni169Contributor I
asked in Home theater
Beam gen 2 pair with 2 Era 300?

Hello sonos user,does anyone testing the beam gen 2 with the Era 300 as surround speaker? I own the beam gen 2 which is supporting dolby atmos. And i ask me how it sounds with 2x Era 300 as surrounds. I know it would be better with the Arc but i am interested how it sounds with the beam gen 2.i have the beam gen2+ sub(gen2) + 2x play 1 (5.1)  

53497
Airgetlam
9 months ago
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BodisyferContributor I
posted in Controllers and Music services
solar radio won't play on my system from any provider

Solar radio will not play on Radioplayer, TuneIn or Sonos radio.

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F
9 months ago
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KelsonEnthusiast II
asked in Components and Architectural
New Sonos System to Co-Exist with pre S1 system

I have a Sonos system that I have locked down at version 8.4 because I have several CR100 controllers that were built into the fabric of my home when Sonos was in its infancy and I wanted whole house music from my own music library (a state that continues to this day) and everything still works as intended.I have a few old units that unfortunately were off line when the system was fixed at 8.4 and are hence at slightly different software versions (prior to 8.4) and although they were all working fine with other controller software (which does not care what version the devices are at) one unit has been  factory reset and can no longer be added into the existing system.I am thinking of setting up a new S1 system for those items (and only those items - a ZP120 and 2x ZP80) but am reluctant to try just in case it messes up the current working system (in particular, bricking my CR100s). Is it possible to run a new S1 system alongside the existing system without the old system getting update

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K
9 months ago
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ziippppContributor I
asked in Controllers and Music services
Free podcast streaming for S1 - tunein deprecated?

Lots of old Sonos speakers. S1 user with TuneIn service for podcast streaming (NPRs Wait Wait)The last couple of times I’ve tried to stream I get “connection to TuneIn was lost”. Do some google-fu and it says “TuneIn on S1 no longer supported”. So I go looking for another service. I find Pocket Cast. Except to have a Pocket Cast account apparently I need to pay $40 a year. No thanks. So is there any way for me to stream podcasts on my old system - or do I have to pay 1000’s to replace speakers / subwoofers or get yet another subscription service?

38313
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9 months ago
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PJD61Contributor II
asked in Controllers and Music services
Removing old Sonos products from account?

Apologies if this is a no brainer, but recently I updated a legacy Sonos system which contained a number of ZP80s, 100, Play 5 and Play Ones…This original system was controlled through the S1 App.I took the plunge and purchased a couple of new Sonos Amps, and plan to extend that to a Beam/Arc/surround sound ec and other S2 only devices..  So I set up a system on S2… 2 Amps and updated the 2 play ones..  All good…. I then wanted to keep my Play 5 - so created a new S1 system for that in another room on its own..same network etc..… all good… So..  S2 is a bit tempermental at connecting to the new Amps and Play 1 and often I have to search for my system..  Sonos comes up with 3 systems..  The new S2 system, the S1 Play 5 and then a third system with the remainder of devices that are now in a box in the loft and not required.. Question - How do I remove these legacy products from my account so I just have 2 systems.?.. Supplementary - Why is S2 so flakey at connecting to the new system whe

7174
P
9 months ago
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