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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27771 Topics
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Dunny 53
asked in Home theater
Turtable connectivity

I have a Beam soundbar, a Sonos mini woofer and two Sonos One surround speakers. As a present I’ve been given a Bluetooth turntable with amp . How do I connect it with my Sonos system as there are no Jack points in the beam?Is it possible to connect via Bluetooth?

521
Ken_Griffiths
9 months ago
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dennyleegambleAvid Contributor I
posted in Controllers and Music services
The Sonos system is just *too* fragile…

After I-don’t-know-how-many years and ten Sonos units, I’ve given in.  The whole lot are being sold, to save my sanity and pass the burden of these cursed ‘speakers’ to some other naive idiot who thinks a ‘premium’ product with such a fragile network operation is acceptable in this day and age. My current network is Orbi-based, with several satellites across a large house, and every floor and room has exceptional signal. All ten Sonos Play:1/Ones are connected wirelessly, and are not near any large objects, sources of interference or peas hidden under ten mattresses… And yet, despite working perfectly well for the past week, and there being no changes or alterations (including updates) to my Sonos products or network during this time, for the past two days I have been completely unable to use *any* Sonos for any type of stream or playback. All I receive from the app is the usual spinning circle of boredom before being told that either there’s no connection from the Sonos unit to the se

52318
Ken_Griffiths
9 months ago
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JustinDKContributor I
asked in Home theater
Sonos Beam Surround w/ 2 Ones keeps cutting out

Hello World and Sonos Teams, Just moved from one home to another, same set up as below. Everything worked at the old house, but not new house. I have Sonos Beam and 4 Ones (with Alexa)Beam and 2 Sonos Ones are set up as Surround (LS + RS)I have Google Router/Mesh - 4 pods. Main pod router is connected in basement. Wifi in the house is great. 2nd pod is in living room and ethernet connected to Samsung TV. Beam is then connected to TV via HDMI in the arc allowed port. TV plays fine through beam and surround. Nothing cuts out. I then play Spotify via the Beam and Ones and it cuts out and sometimes skips to a different song. Why is this happening? Only when I play music not TV. Thanks! J

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K
9 months ago
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Roballan123Contributor I
asked in Speakers
how long does it take for a factory rest on play:3 ?

My Sonos play:3 is dropping the sound and I am having trouble getting it to play.  am trying to reset it to factory setting by unplugging it and plugging it back in while simultaneously holding the play/pause button.   Once I plug it it, it flashes white for a short period of time, then alternates flashing between white and amber, but never seems to turn green. how long should it tack to rest to factory settings ? I have a move, one and another play:3 and all work fine.

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Airgetlam
9 months ago
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PierrePaliContributor I
asked in Speakers
Sound Around system & bluetooth connection

Hi Eveyone, I have a setup consisting of a Sonos Beam, a Sub Mini, and an ERA 100. I just bought an additional ERA 100 to create a Sound Around system. Everything works correctly over Wi-Fi. However, when I try to connect one of the ERA 100 to my iPhone or Mac via Bluetooth, it's impossible.Before setting up Sound Around, it was possible. I follow the procedure by holding down the Bluetooth button, but nothing happens, I cannot pair the ERA 100 with my laptop or phone. I repeated the operation with my other ERA 100, but it's also impossible. It seems impossible from now to connect a single ERA 100 via bluetooth. Do you have any idea how to solve this problem?Thank you. 

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P
9 months ago
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One13Contributor I
asked in Controllers and Music services
play all/shuffle all?

Why does your platform not shuffle all, in any of your tabs?  This has been driving me mad for ages. This makes no sense and even when you have the opportunity to shuffle in a playlist, invariably it never plays all the playlist and will repeat songs already played? It’s a great product, but the app falls short of allowing you listening pleasure of play all? Please sort this out. In this era, your app is not capable of understanding the simple command of play all, unless it’s a playlist and even then it fails on occasion. 

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melvimbe
9 months ago
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SuzclavContributor I
posted in Portable speakers
sonos roam won’t turn on

I did charge it with the wireless charger (overnight) the orange light shows that it does charge but still won’t turn on. So, I charged it with a wire on a USB-C plug (overnight) and try to turn it on without success again. This speaker has had this turn on problem for a couple of months but until now, I’ve alwalys been to finally get it on.

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Ken_Griffiths
9 months ago
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MatthewFGContributor I
asked in Controllers and Music services
Sonos radio station list

I am trying to find radio stations by country, and cannot restrict the results in any way. It’s not feasible to scroll thru thousands of entries which have to discernible sequencing. 

9231
Sotiris C.
9 months ago
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ErikvcContributor I
posted in Controllers and Music services
Music stops when trying to listing to speaker A to music A and speaker B to music B

Hello there!I have a One Sl and a Symfonisk. Both are in a separate room (kitchen and attic). When I’m listening to Spotify from device A on the Symfonisk and then some starts Spotify from device B (not the same Spotify account) it stops my music on the One SL. I would expect they would both keep on playing since the Spotify accounts are separate and the rooms are separate as well.  Am I missing something here?

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E
9 months ago
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jbagustaContributor I
posted in Controllers and Music services
linking music service

When I try to link Sirius XM, the app routes me to login to Sirius which I do successfully. But when it tells me to return to the Sonos App, I recieve the generic error that Sonos had a problem without providing any trouble codes. I have had this problem for a while and the symptoms have always been the same.

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J
9 months ago
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terspok1Contributor I
asked in Home theater
Sonos Beam DTS and LG TV

Hi,I currently have a Sonos Beam 1 and an LG TV which does not transpose DTS from the PS5\4k Blu Ray Play to the Beam due to licencing issues with LG. I was looking at a splitter with audio extraction like the one below: HDMI eARC Matrix Switch 4x2 for soundbar - FeinTech Will this work? I am downgrading Atmos to 5.1 which I am happy with at the moment until I buy an arc but finding it frustrating that when I play a 4k Blu Ray that only has DTS I am getting Stereo 2.0 through to the soundbar due to the limitations on the LG TV. Hopefully the Feintech will fix my issue but just want to check with the group.Thanks all

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9 months ago
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Red DwarfContributor I
asked in Speakers
matching sonos systems

I would like some advice about matching my old  sonos play 3 speaker unit system to my newly installed era 100 set up

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Corry P
9 months ago
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RandSContributor I
asked in Speakers
Play 1 alarm plays chime not radio station

My Play 1 alarm has been set for a week for a radio station to come on. It worked fine all week then chimed one morning and each morning since. It’s connected to the WiFi and plays normally with no issues. 

1253
R
9 months ago
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bwhite0Contributor I
asked in Speakers
S1 to S2 upgrade - connection issues

My Play 5 (Gen1) died and I replaced it with an Era 300 which means I had to upgrade my entire system (10 other sonos units) from S1 to S2.  I have 2 main issues since upgrade to S1: 1) the various sonos units appear and disappear from the S2 app randomly.  They may show up on the Sonos window app and not on the iphone app.  They may be playing music but not show up at all on the iphone mobile app.  Sometimes I will get them all into a group and then they will de-group themselves.  2) When I do get all the sonos units grouped together and playing a song, the music will randomly drop and then rejoin from different units multiple times during the playing of a song, almost like someone is flicking an on/off switch to various units throughout the house during the song.The S1 setup ran flawlessly for years and I have not changed anything on the wifi/router setup, just updated from S1 to S2.Does anyone have a solution or advise?Thanks!!

2799
Stanley_4
9 months ago
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maiscolmContributor I
asked in Home theater
Connecting Sonos Beam to satellite router (mesh)

Hey there,I just moved to a new flat inside of a single family home and they share the internet by having some kind of mesh network with a main router in the basement and LAN-connected routers serving as satellites on each floor. Every router has a different name but they all share the same password.I have a Beam Gen 2, and I can‘t get it to connect with the router on my floor. I only get to the point where it lets me enter the password of my satellite router, but it wont connect to it. LAN or Wifi connection to the main router is not possible because it is in the basement and we are on the second floor. I would like to stick with a wifi connection, since a LAN connection to the satellite router would be quite tricky to do.Any ideas?

1023
Airgetlam
9 months ago
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Nightman106Contributor I
asked in Speakers
Sonos Amp with multiple systems

So I currently have a Sonos soundbar and sub with two Sonos ones for surround sound. I also have a record player with preamp and powered bookcase speakers (so no need for an amp) If I were to replace the powered speakers with two passive speakers and the Sonos amp, would the amp then be able to cast the sound not just to the two passive speakers but to the whole separate soundbar/sub/one system? Or would I need to connect the soundbar/sub with wires to get this functionality?

732
N
9 months ago
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MrDepsContributor II
posted in Speakers
Denon RCD-M38DAB & Rega Planar 3 to Era 100

So I have a Denon M38DAB cd player, see here;https://www.denon.com/en-gb/product/archive-mini-systems/rcd-m38-dab/800346.html& a Rega Planar 3 turntable. I used to use Wharfdale Diamond 9.1 speakers & the turntable was connected to the CD player via a pre-amp to the aux in sockets.This worked fine but I'm moving the set up to my living room & there just isn't space for the Wharfdale speakers, so I'm thinking of getting an Era 100, but the only way I can think of connecting to the Denon is via the headphone jack on the front with the usb c to 3.5mm adapter. Obviously headphones pick up whatever is playing through the headphone jack, so would the Era 100 work this way? It's not a very elegant solution, but I'm struggling to work it out & one Era 100 is about as far as my budget will stretch right now.Also, even if that will work, if anyone knows of a way to connect the Era 100 to something at the back of the Denon & have it work for both CDs & the vinyl that'd be

1889
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9 months ago
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Mike_134Contributor I
posted in Home theater
ARC resets its name back to default

I have several speakers in my S2 app.  The only one that gives me a problem is the Arc that keeps defaulting back to “default room” every 7-14 days.  I do not have the speakers connected to HomeKit and I refuse to add the to HomeKit to apply a workaround for the renaming issue that is specific to HomeKit.   I’ve talked to support and the only reference they have to this problem is when the speaker is added to HomeKit.   Anyone else have this issue?

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Schlumpf
9 months ago
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XandaFishContributor I
asked in Speakers
Tracks cutting off 5 seconds before end

When streaming from Deezer tracks are abrubtly cutting out five (5) seconds before they end. This is consistent and not a product of network drop out (network can’t conveniently drop out at random intervals to match track length).Results in 5 seconds dead space as track continues to silently play to the end before the next track begins.Cross fade is off.Noticably worse over the past three (3) months.Any advice would be greatly appreciated.System: 2 x Play1, Play 3, Playbar, Sub & Roam.

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X
9 months ago
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Tango5Contributor I
posted in Home theater
Samsung UE55NU7400 - Sonos ARC - Dolby selection in tv menu greyed out.

TV recognized the ARC immediately, but I cannot select Dolby or Dolby+ for sound output in the tv menu, because these options are greyed out. I have tried it with normal tv (probably no dolby), but also with Netflix and Amazon Prime. Bought a new 2.1 HDMI-cable, just to be sure. Did not help. Also did a reset of the tv and new initial setup. Did not help. On the phone with Samsung as I am typing this (still in cue). Does anyone have any clues for me? Thanks for your time.  

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R
9 months ago
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JoanLContributor I
asked in Speakers
Delete system from account

I want to give away my old Playbar. So, I want to delete it from my account.

3171
G
9 months ago
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PampacContributor I
asked in Controllers and Music services
deezer family adding commercials.

A few days ago I have asked why my Deezer familly on Sonos was adding commercials to the premium whereas I m already paying to have no commercial with the family account . Someone answered I should make sur to add each member of the family. Even if I didn't understand why suddenly doing that it wouldn't add commercial, I did so. Did this solve the issue ...the answer is No. I'm still getting this leady asking me to upgrade. I only have this when I'm listening to my Sonos. Not with something else.

756
Schlumpf
9 months ago
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FlybridgeAvid Contributor I
asked in Home theater
How to enable/disable TV volume on Samsung when using Playbar

When I bought my Playbar years ago, I had to turn off the sound from the TV to stop a slight echo effect. I am now having sound issues, with the sound dropping occasionally. I want to disconnect the Playbar and turn back on the TV’s sound to see if it is the Playbar or the TV that is having the issue, but I can’t remember where the setting is in the Samsung menu. Does anyone know how to do that?

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F
9 months ago
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Contrarian33Avid Contributor I
asked in Advanced setups
S2 can't find most of my speakers after installing wifi mesh

I’ve read through everything here:https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-networkhttps://en.community.sonos.com/ask-a-question-228987/tips-for-common-sonos-problems-6815645But none of this standard stuff has resolved my problem.Here’s what I THINK is happening:I connected a wifi mesh network to my existing modem/router My phone is now connected to this mesh network But speakers are still trying to connect to modem/router (my guess) I changed the name of the modem/router to distinguish between the 2 wifi signals (modem/router vs. wifi mesh) I need to move everything over the the mesh. But Sonos/S2 can’t find 6 out of my 7 products, even after using all the usual troubleshooting tips in the links above Seems like the products are stuck in limboI’m tempted to do a factory reset and start from zero, but I read an article advising against this.And the last thing I want is to call Sonos support. Didn’t have a good experience a few months ago.Any ideas?

2144
C
9 months ago
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The main manContributor I
posted in Home theater
no talking sound from my speakers

Is this typical that no speaking sound comes out of my added one SL speakers?I’ve got a very big room where the tv is and I’m far away from it, so it’s necessary for me to be able to hear the voices in my one SL speakers.  Moderator edit: combined posts

8912
T
9 months ago
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