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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27772 Topics
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Jon CrossleyAvid Contributor II
asked in Components and Architectural
Unrleliable Connect: Amps - cutting out

So we have a number of Sonos boxes; a couple of S2 Connect:Amps and Connects, play:1s and now a Beam & Mini Sub.Everything was pretty stable until the summer, when the amps started glitching.  Some days fine, sometimes all over the place.   I am not sure what suddenly made these unstable - a random software update on Sonos or the wifi router, or the amps getting too hot in the cupboard they are in.  (Could this make this happen?).  They sit next to each other on a shelf feeding remote ceiling speakers.The other boxes work fine.I have tried all sorts of things; moving wireless router away, restarting everything, resetting, wriing differently.We have a TP-Link X20 mesh router of 3 boxes (one of which is (was) near the amps.  The amps are wired to a Netgear unmanaged switch.  The amps are wired to the switch.    (I read that mesh networks could impact performance - but it all worked fine for about 2 years.)They do the same thing, whether using Sonosnet, or the wifi network, whether st

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J
9 months ago
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HockeyDad1433Contributor I
asked in Home theater
Questions about how to control tv audio from an HDMI ARC input on the Sonos AMP

GreetingJust investigating SONOS for a new house build so I apologize if this is too simple.I would like to attach a Samsung (The Frame, 2023 version) TV to Sonos AMP Gen 2. I have three different listening scenariosTV on - tv sound going to speakers TV off- sound from Sonos streaming to speakers Tv on- sound from Sonos streaming to speakers (use the TV to view pictures) The first two seem pretty straightforward but for the third one, can I select what source is amplified (tv or streaming) via the APP or ?? Thanks for any guidance!

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9 months ago
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Contrarian33Avid Contributor I
asked in Home theater
Help! No sound from Sharp Aquous TV connected to Arc/Sub

The good news: Arc+Sub shows up in my Sonos app and I’m able to play music through it.The bad news: I’m not getting sound out of Arc/Sub or out of my TV.It was working before but something happened and the TV setting got out of whack. Now I don’t know how to restore settings.TV is a Sharp Aquous LC-70LE632UHere’s the manual: http://files.sharpusa.com/Downloads/ForHome/HomeEntertainment/LCDTVs/Manuals/tel_man_LC70LE732U_70LE632U_60LE632U.pdfI’ve tried a bunch of things from the manual but none of them have worked.Help! :)  

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9 months ago
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philbbbContributor I
asked in Components and Architectural
Outdoor speaker and amp question and general integration

(Newbie questions here)I have two televisions and each will have a Premium Arc.  I will also have 2 sets of Era 100s in either the same rooms or different rooms.  I want to add a set of outdoor speaks for my yard. (None of this is yet set-up)My questions are this:(1) Do I need the amp for the outdoor speakers? (2) If I do need the amp, I presume it has got to be connected via wire to each outdoor speaker, right?(3) Do I need the amp for the Era 100s that are in the home?(4) Using the app, will I be able to control what is playing on each speaker (e.g., have them all in sync, or just have the Era 100s and outdoor speakers in sync, but Premium Arc separate)?  Thanks in advance!  

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9 months ago
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jrgeigerContributor I
asked in Components and Architectural
Sony AV Receiver and SONOS Port

I have a Sony STR-AV880 A/V Receiver vintage 1990s or so. It doesn’t have a dedicated pre-amp out for audio but does have RCA out for a 3 channel (Red/White/Yellow) A/V cable. When I connect the Red/White (L/R) line out to line in on PORT, there is no sound. Was on the line with support and after a considerable amount of time working through troubleshooting with me we narrowed it down to issue between SONY OUT and PORT IN. (yes, we tried alternate cables). They suggested contacting Sony, and I’m thinking anyone in Sony’s support department wasn’t even born when this receiver was made let alone still support it. Was ready to give up when I reconnected the PORT to my BOSE Wave Radio. Thought I would try using connectivity in both directions instead of just using the WAVE as a speaker for the PORT. Once hooked up, no sound from WAVE. It worked yesterday just fine. Only difference was that both input and output were now connected between BOSE and PORT. Just for kicks, I unplugged the cable

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9 months ago
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tomrw89Contributor I
posted in Home theater
Only Stereo PCM from Apple TV since TV OS 17

I’ve noticed ever since upgrading to TV OS 17 on Apple TV 4K (2021), I only get stereo PCM from any 5.1 audio source. Dolby Atmos output works fine. Other sources (e.g. PS5) play LPCM 5.1 fine - any ideas? I’ve been able to get it briefly but it then reverts back to stereo.It could very much be Sonos not supporting TV OS 17 (as with iOS17)

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9 months ago
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mileoaknellyContributor I
asked in Controllers and Music services
Can't find Absolute Radio on Sonos Radio

I am a complete moron when it comes to anything that need computer literacy. Therefore I cannot find how to play my fav radio stations on my sonos 5. I have always used tunein and I just cannot find the Absolute Radio stations on Sonos Radio. Sure im being stupid but can anyone help please?Thanks

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Airgetlam
9 months ago
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thedarkhalfContributor I
posted in Controllers and Music services
SOLUTION - Missing Playlists on Sonos with Apple Music (iTunes) on a Mac.

Ok, so after much trial and error on this, I have finally found the solution.My set up is as follows. My music library is on a NAS which is connected to a MacMini (running Sonoma 14.2.1) . Every time I re-import my Apple Music Library, it does not bring over the playlists.Here’s how you do it.Import music from your NAS (or even external drive) into Sonos A new file will be created in the music folder in your home folder (~/Music/iTunes/iTunes Music Library.xml) Move that iTunes folder (and the file inside) to where your music is stored. Remove and re-import your music library in Sonos. Sonos will pick up the itunes .xml file and import the playlists as well as all the music.I do not think you can simply “update the music library now” to bring over new playlists. The file containing the playlists is only generated when you do the first import. I don’t think it’s updated at all.If there is a better solution out there, I’d love to hear it.

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9 months ago
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TwincamanAvid Contributor I
asked in Controllers and Music services
Certain Sirius Channels

For the past 3 days my sonos system can’t play certain Sirius XM channels, namely the news channels.  The music channels are fine.   What’s happening?

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9 months ago
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stuntbContributor I
asked in Speakers
A pair of ERA 300s

Possibly a stupid question but... I have just purchased 2 ERA 300s. If i use them as a stereo pair will they playback Dolby Atmos and Apple Spatial music as they would if used separately? In other words would I still get all the spatial audio cues I do with a single ERA 300 or would they just playback as stereo recordings?

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9 months ago
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Sid-HarthaAvid Contributor I
asked in Components and Architectural
connect amp dropping out often

So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?

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controlav
9 months ago
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JonathanMariyaContributor I
asked in Home theater
Auto sound adjust with TV inputs

Hi there, quite new with Sonos.I use a Beam + 2xOne for my TV (LG C2) as well as for google assistant.When I play video games I need to put the volume at approx.15-20% and when I use Netflix it’s more like 30%.The difference is very noticeable when I use the google assistant, as for depending on which setting it was last (game or netflix) it either feels too loud or not audible. My question : is there a way to automatically trigger different volumes by default?Like, when I start Netflix on the TV, 30%. When I turn off the TV, 20%. When I start the video games, 15%. When I start something after 10pm, 8% etc...

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9 months ago
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aburst42Contributor I
posted in Home theater
Truplay Tuning Amp-Powered Rear Surrounds

Hello,Does Trueplay tuning work for this config:- Arc- Sub (Gen 3)- Amp powering 3rd party passive bookshelf surrounds Specifically, will the Amp+3P Surrounds be included in the tuning? Thanks!

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Schlumpf
9 months ago
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bseveyracContributor I
posted in Controllers and Music services
probleme sonos radio RMC

Bonjour, Depuis quelques jours le flux radio RMC n’est plus disponible sur Sonos Radio. Est ce un problème général ou de mon côté ? merci

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9 months ago
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aferdiaContributor I
asked in Controllers and Music services
Youtube Music Not Displaying Full Library

 Hi folks,New to the Sonos ecosystem so was looking forward to using the app with my Youtube Music account.But i seem to be hitting upon an issue whereupon the Sonos app will only show me a small number of artists/songs/playlists from my Youtube Music Library.For example, in the Artist section I can only access artists up to the letter I.Songs/PlaylistsAlbums also only offer me a small selection from my Library.Anyone come across this? Is there a fix?Thanks for any help. 

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9 months ago
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Toon NutContributor II
asked in Home theater
playbar tv sound dropping out

Playbar sound keeps cracking and drops out for split second when watching tv. Connected to Samsung 65" tv via optic cable, also have two play 1's as surround speakers. Every so often the sound stops for split second and seems to stutter and crackle very slightly.  I've just run a diagnostic number 1783555761 Thanks. 

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Stanley_4
9 months ago
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rosedealContributor I
posted in Home theater
SONOS on fully wireless network and Connect:Amp use in surround sound

I have a mostly Gen 2 SONOS system consisting of a Playbar connected via optic to a Samsung Smart TV running over a T-Mobile Home Internet network hub located in a different part of my home. My SONOS system is configured for Home Theater using a Connect:Amp, located in an A//V closet, to connect two ceiling speakers for surround sound. Currently all SONOS devices are connected wireless to the T-Mobile router. The system info in the SONOS app shows the Playbar with (+Sub+LS+RS) but I don’t seem to be getting any of the surround sound from my ceiling speakers. The SONOS setup guide indicates that the Connect:Amp needs to be connected via ethernet cable to the sound bar, in my case the Playbar. And that device should be connected via ethernet to the router. The location of my T-Mobile router does not lend itself to connect directly to the Playbar.My question is: If I connect the Connect:Amp to my Playbar with an ethernet cable should that solve my ceiling speaker issue even though the Pla

96322
Airgetlam
9 months ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Home theater
Height Adjust Setting on Arc and size Sonance

I have an arc and a sub 3 to go with my hanging 77” LG G3. The arc sits 30” off the ground and ceilings are 9 feet. The distance for the farthest couch is about 9 ½ feet. Two quick questions, anyone have a recommendation for height adjustment + for a situation like that. Right now I have it at +2. Also, planning on getting Sonance rear speakers (unfortunately the wife won’t let me get 300s because she doesn’t want the stands). Are the 6” good enough or should I go 8”with an Amp. Significantly more but if it’s worth it then will do it. Hey Sonos are you listening? I think a lot of would die for 300 type Atmos ceiling speakers. 

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Stanley_4
9 months ago
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Peter_254Enthusiast I
posted in Home theater
New software update 24/1-24

Just got an update for my SONOS system..It is still 15.11, but it seems the version has changed..Hope that will solve my challenge with lip sync.(Samsung S90C, Playbar-Sub 2gen-2xplay1) Moderator edit: removed picture containing serial numbers

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Airgetlam
9 months ago
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RaulyyaestaContributor II
posted in Home theater
Sonos Era 300

Buenos días, tengo una barra  Sonos Arc, un sub y 2  Sonos One, y queria saber si le puedo añadir 2 Sonos Era 300 o  bien para poner detrás del sofá tipo sonido envolvente o al os lados de la barra de sonido Arc a esta composición de cine en casa?Lo que me gustaría saber es si se puede añadir, no sustituir, o si se puede añadir 1 solo Era 300, ya que quiero tener el mejor sonido posible, aunque el que tengo ya se escucha muy muy bien, un saludo y gracias

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9 months ago
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bballjerContributor II
asked in Speakers
What power cable to daisy chain Symfonisk Picture Frames

I bought two white Symfonisk Picture Frame Speakers. I want to daisy chain them.Do I buy any cable with a c8 plug on one end and a c7 receptacle on the other?Are there any other requirements for the cable?

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F
9 months ago
BOL74
BOL74Avid Contributor I
posted in Home theater
Sonos Ray

Hope everyone having a Good Day HelloJust wanted to share some first impression of my new soundbar..the Ray.I was lucky to get a good deal on a brand new Ray&Sub Mini($620) For the one that have not read my topics&posts i had to leave my home and “move” to my 90yo granny…she do not hear so well. I’ve tried to make her hear the TV with a Playbase&Sub Mini and it works…sort of. The volume is above 50% for her to hear something,well you get the idea.I have my own bedroom in the secound floor and grannys bedroom is across the hall. So i have orderd a 43” LG-smart-TV(not here yet) Plan to watch “my own choosen” programs and of course i need some upgrades in soundperformance,and i choose the Ray. I’m very fond of the Ikea Symfonisk Book Shielf-speakers(Ikea BS Red.anm) so they will be my surrounds. The room is not big,and as i write this the Ray is playing in background i think i don’t need the Sub Mini. The room is perhaps 2.5x4meters and only half the room is full roof-height a

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BOL74
9 months ago
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Handel12Contributor I
posted in Home theater
Audio dropout on Sonos ceiling speakers when playing Dolby Atmos from a Samsung TV

I have a Sonos Beam Gen 2, Sonos Sub Gen 3 and 2 Sonos ceiling speakers connected to a Sonos Amp. When I play Dolby Atmos audio sourced from any app on a Samsung TV., I get constant audio dropouts on ceiling speakers. It’s so annoying that I typically end up disconnecting ceiling speakers and everything else is fine. Also whole system works perfectly when I play Atmos music directly from the Sonos app. Anyone got any thoughts on what issue might be and how to resolve. 

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Schlumpf
9 months ago
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rodeknytContributor I
posted in Controllers and Music services
Imported Playlists - My Solution (MacOS Sonoma)

After spending almost an hour in a Chat and then a virtual session with Sonos support, I was left with the resolution of “I have no idea why your playlists are not coming in from your Apple music app.” This even after the tech in the virtual session re-pointed the Sonos app to the folder where everything was located, re-indexed and there were no imported playlists. I have my music on a networked drive that I have used for years with no problems, but the last time I made changes to the drive, I had to reformat and create my library from scratch.After the first indexing, all the music was there, organized the way the Apple Music app sets things up but no playlists showed up. After searching these forums and finding info about exporting an .xml file, I did that. I put that file in the folder searched by Sonos, re-indexed but still no playlists. That’s when I turned to the Sonos tech folks.A day after not having a solution from Sonos tech support, I had an idea that I tried and it worked.A

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9 months ago
User63453
User63453Avid Contributor III
posted in Controllers and Music services
Preference to downgrade audio quality for poor wireless communication and older units

I notice that my legacy products tend to struggle to keep up when streaming HD songs from sources such as Amazon.  It would be nice to have the ability to set a preference for lower-quality/SD streaming if/when available to aleviate some of that struggle and make the legacy units more responsive. 

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User63453
9 months ago
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