Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27775 Topics
L
LInium777Contributor I
asked in Components and Architectural
Playbar - High Pitched Squeal

Hi, I recently moved house and had my Playbar in its box for a couple of months. When I unpacked it and plugged it in, it now emits a high pitch squeal. I have tried a factory reset to no avail. Any advice?

6443
buzz
9 months ago
M
McRyderContributor I
asked in Home theater
P265v5 remotes codes f

I have a P265v5 remote but can find to code to connect to the beam. Is there such a specific code?  

7110
buzz
9 months ago
S
StuparContributor I
asked in Speakers
Sonos play 5 gen1 He won't start

Hello all. The problem I have with slnos play 5 is that the white signal light after plugging the device into the power goes out after 5 seconds. After that, there is no reaction or reaction to pushing buttons. The lights from the internet on it flash and it's all Uninstalled I sonos app s1 nide gave results. I tried to reset the device but to no avail. Does anyone have any idea what can be done I'm really sorry, because it had a great sound. Thanks all.  

7923
Stanley_4
9 months ago
S
SimonenticknapContributor I
asked in Home theater
intermittent volume control

I have a strange fault with my Sonos Playbase - basically in the afternoon it sometimes stops responding to any of my remote controls to change the volume. I have a TV remote (LG) 2x Sky Q remotes and a Firestick remote all setup to adjust the playbase volume but for some reason around 13.00 to 16.00 every so often the sound base stops responding to any of them. Leave it for a couple of hours and everything is back to usual. I’ve not changed anything in my setup, location, WiFi etc and the system will always respond to the app. Has anyone else experienced anything similar? Happy to take suggestions  but clearly it’s not batteries or defective remotes as it rights itself after a couple of hours🤷

563
Stanley_4
9 months ago
J
JesperjfrandsenContributor I
asked in Speakers
sonos app not connected to sonos speakers

HiI have a new WiFi. All three products are now connected after I turned Play:3 and One back to original settings. The problem is that I cannot connect to the S2 app. It says Not connected. I have tried to restart several times and turn on and off. Nothing works. Please help 🙏

1675
Stanley_4
9 months ago
P
paper_airplaneContributor I
asked in Speakers
Your Sonos Roam has been added, but may not appear in the system

I have two roam devices which were a pain to set up the first time around, but after the initial set up worked fine for about 3 months. We changed our network, so I tried to change the network on the S2 App. After that they stopped working completely, so I factory reset them (many times) until one of the two devices worked. The second one still does not want to get set up properly. I can add it, but after the add the message “Your Sonos Roam has been added, but may not appear in the System tab. If so, press and hold the power button for 5 Seconds, then turn your Sonos Roam back on to finish setup from the System tab.” shows up. I do as I am told, turn the Sonos off and on again and nothing. I cannot complete setting it up, I cannot update its software, sometimes if I am very lucky, I see a popup where I can adjust the network but that will not work either. And at this point I have tried for what feels like 100 times. I do not know what else to do. I do not think it is my network as my

31042
Ken_Griffiths
9 months ago
H
Harveydixon4Contributor I
posted in Home theater
TV no longer showing volume level with beam

When I first set my Sonos beam up to my LG TV I could adjust the volume of the system using either of my tv remotes (LG remote or Virgin Media remote). The TV would show the bar indicating the volume level. Recently, despite not changing any settings the TV no longer shows the volume indicator. The remotes still control the volume but without showing what level it’s currently at. The TV doesn’t have an e-arc input, only arc but the audio is set up through Simplink on the TV. Whether playing audio from my Virgin STB or Xbox it sounds fine but is frustrating that the level is no longer shown like it has done for months previous.  is this a remote issue or recent update? Any help would be appreciated.  

216810
Schlumpf
9 months ago
D
DroneFlyContributor I
asked in Home theater
playbar cutting out

Hello,My playbar cuts out every few minutes when streaming music and while playing tv audio. It has not mattered what service I am streaming. When I pair my Play1 with it, the Play 1 continues with no issue, but the playbar cuts out. It is not the service nor my network causing the issue. 

61916
R
9 months ago
A
ABC0000007Contributor I
asked in Home theater
Era 300s on Surround

Has anyone had problems with their Era 300s having an annoying echo when included as rear surrounds?

671
Airgetlam
9 months ago
J
Jeff PearlContributor I
posted in Components and Architectural
Sub to Amp Distance

Hello, I’m trying to troubleshoot an issue trying to get new Sub to work with my existing Amp and speakers.  It seems that my Amp, which is in my ‘home run’ room is too far from the Sub.  If I move the Sub closer, it works.  It I move it to where I want it, it doesn’t work.  What are the limitations on how close they need to be to each other and how can I do something’s to make this work?  I can’t move the Amp any closer at this point.  

1303
Schlumpf
9 months ago
D
Dea16Contributor I
posted in Portable speakers
Sonos system and samsung freestyle

Hi all I have bought a Samsung freestyle to replace my TV and at this moment I still can not use it with my sons system. Here is what I have: 2 one sl, move, roar and beam. As previously in another conversation I have linked the Samsung with the roar by Bluetooth but it works 1 time every 10. And each time I have to pair again, switch off 10 times and sometimes I give up because it does not work.So the Samsung is connected to the roar but there is no sound but in the app I can pause the video (it makes no sense to me) . For the moment I can not use anymore my sonos system when I am watching Netflix or Prime. It is a pity for a system that cost me more than 1000€.Any suggestions?ThanksAndreea

723820
A
9 months ago
O
OynotContributor I
asked in Home theater
sonos sub and surround not connecting

I have a Beam, Sun and 2 One SL. In a HT set up. The sound plays in the Beam but the sun and Surrounds don’t play any sound.  I reset both surrounds and the sub using the method provided on Sonos support page. The units reset and I can go through the process to reconnect them and it shows in the app where they are connected to my system but will not play any audio. Then after a few moments the go in a not connected state and I go through the steps listed in the app to reconnect the. (Turn off products, reset router,…etc) but still no luck. 

43594
Schlumpf
9 months ago
J
jameicmanContributor I
posted in Components and Architectural
Using Pre-out / Main-in loop for Ports

NAD stereos (vintage as well as new but retro NAD C 3050) among others have Pre-Out and Main-In ports to allow users to get between the pre-amp and amplification functions of a given integrated amp.  I believe this would allow Sonos Port to stand in the middle … receiving analog signal from the integrated amplifier via pre-out port (into Sonos Port In) and separately distributing analog signal (from any other Sonos device) via output port to the Main-In on the integrated amplifier.  I recognize that this requires the music to go through a A->D encoding and then back D->A with the attendant delays (computational and networking).  But, it should also allow any natural function of the pre-amplifier to be passed through without any fiddling of buttons to switch inputs/outputs and it should ensure than music being amplified by that integrated amplifier is time-wise synchronized with all other Sonos devices.  Am I right ?  The diagram (box and arrow) on the following post to this commu

2713
Stanley_4
9 months ago
Y
Yasoo00Contributor I
asked in Portable speakers
error 1008

Hi , i have a problem with the sonos Roam i get no connection with the Bluetooth as well the app . So i do all settings are the app said !but i get with the least part that sonos want a update! after i get the error 1008 ! can some Experts know wht is actually happened?Just to know I have it just today! Thax a lot . Yasir

14912
Airgetlam
9 months ago
R
Rack 2 RoamContributor I
posted in Controllers and Music services
Sonos stops playing on commercials

Please fix this issue.I have had this system for 2 years and we use it for a retail store, we have had several customers comment on how good it sounds. At this point I need to cancel Sonos and move on because it is failing to keep playing and it seems Sonos is not doing anything to repair the issue. I completely reset the system and it worked for 2 days and now it is back to the same problem. Stopping on commercials 

271
TaniyaMukherjee
9 months ago
K
KnepContributor I
asked in Home theater
Sonos Arc and Dolby Atmos support question. TV I'm looking, Sony XR-77A80L, at has HDMI IN eARC/ARC on the back. Does that mean input only? Will that work?

TV I'm looking, Sony XR-77A80L, at has HDMI IN eARC/ARC on the back.  Does that mean input only?  Will that work?

923
Ken_Griffiths
9 months ago
T
TflexContributor I
posted in Advanced setups
Connecting to Starlink

Has anyone worked out a way to connect to Starlink? All my speakers will show up, then disappear. When I pair them again it really struggles to connect to the wifi. Please help!

19708
Ken_Griffiths
9 months ago
H
HyckContributor I
asked in Portable speakers
Sonos Roam draines battery in 10 min

My roam is draining the batterie in 5-10 min, no matter for how long time I charge it or what charger.2 years old it started to behave like this the other day. 

25010
Schlumpf
9 months ago
M
MikenapoliContributor I
asked in Home theater
Adding more surround to home theater

Can you add sonos 100's to a home theater with and arc, sub and rear 300's? The 100's would be raised in front, where the arc is at the base of the tv. Also, can you add more speakers to a the home theater? And how would you do it? 

58110
Schlumpf
9 months ago
R
RubeContributor I
posted in Portable speakers
sonos roam

Roam will not reconnect to Sonos app or to Bluetooth after being shut down for travel. After being plugged in overnight, only the orange light comes on - some times it blinks and sometimes it is solid. I tried the reboot procedure but nothing happened. Is it dead or can I try something else?

393
Airgetlam
9 months ago
S
stepic7Contributor I
asked in Components and Architectural
Sonos connect amp, recognize gen1 and gen2

How do I recognize that the Connect AMP is generation 1, thus compatible only with older App S1, or generation 3, thus compatible with new App, S2?I thought  that with the front panel I would be able to distinguish since the front button on Gen 1 is a Mute while on Gen2 is a pause/play button, Is that right?Is there any other difference?Is the model type different?thanks

6542
S
9 months ago
D
Dos scoopsContributor I
asked in Speakers
new router cant find speaker

Hi,I’ve just got box broadband and everything is great expect I can’t connect a play 3 and a play 5 speaker.  The play 5 is very close to my to tv setup and still won’t connect.   I’ve followed all the app instructions but still nothing. any advise is much appreciated 

3445
Airgetlam
9 months ago
B
BbysrgnContributor I
posted in Portable speakers
pairing

unable to pair Roam to Google android phone. Icon for Roam does not appear as an option under “saved devices” and is not found when searching “pair new device”. WiFi on phone is on. In the Sonos app it says it’s paired with the wifi in my building but not the phone. A was working fine yesterday but not today!

665
Airgetlam
9 months ago
T
twukEnthusiast II
posted in Home theater
Arc loose HDMI

So having had trouble for the last 4 days trying to get a new Sonos Arc to work consistently with my TV… blaming the TV, the new Sky box, having tried 4 different cables, it seems the culprit (or at least a big contributor) is a very loose HDMI port on the Arc.  This results in the cable partly coming out of the Arc each time it’s placed back on the wall.I ended up having to put a cable tie holder on the back of the Arc itself to hold the HDMI cable motionless as it’s mounted.  This has things working - at least temporarily - but I’m concerned that 1. it may not hold indefinitely and 2. I shouldn’t have to resort to a cheap cable holder for a soundbar that cost over £1k!Coming to the forum, I immediately found another thread with multiple customers confirming the same.  That dates back to 2020, and it seems nothing has been done to fix this obvious product fault.  That thread is annoyingly locked, so it’s not possible to follow up there.Sonos Arc Loose HDMI ConnectionAre others still f

161123
Z
9 months ago
M
Mister BOContributor I
asked in Controllers and Music services
Deezer sur Sonos

Bonjour, depuis quelques mois en utilisant Deezer via Sonos la lecture du début de chaque morceau est totalement instable, la chanson s’arrête puis reprend et le son navigue en toute les enceintes et les pièces. A priori cela ne vient pas du Wifi. C’est catastrophique. J’ai noté que d’autres utilisateurs avaient les mêmes soucis. Avez vous une solution technique? Merci. 

451
Ken_Griffiths
9 months ago
Terms & ConditionsCookie settings