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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27779 Topics
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etgeary
asked in Home theater
Switching ERA 300 from stereo pair to Surrounds

I just received a pair of ERA 300’s.Eventually,  I intend to use them a surrounds with an ARC and Sub, but first I want to hear what they sound like as a stereo pair. Hopefully, Sonos is working on a solution which will allow us to switch for stereo pair to surrounds, but in the meantime, to switch from stereo pair to surrounds must I revert to initial factory settings? I’m sorry if this question has already been posed. 

552217
melvimbe
9 months ago
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liz123456Contributor I
asked in Home theater
SUB (gen3) not turning on when ARC is running

HI, I had this installed last year by the Best Buy Team.  My tv, ARC and Sub (gen3).   i realize now that the SUB gen3 is not on.  I tried to use the ap,but still no sound.  Its plugged in.  Is it supposed to turn on automatically when the TV and arc come on?   How do I get this working again?   Any advice would be helpful.  Thanks!

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Stanley_4
9 months ago
Spursyid99
Spursyid99Contributor II
asked in Controllers and Music services
I can no longer see new additions to My Music personal cloud

I have had my domestic Sonos system for the past decade, linking to a steadily growing digital music folder on a Seagate NAS.  I have the app loaded on a Samsung S23 Ultra, an HP All in One operating WIN10, an MS Surface Pro running WIN11 and a Kindle Fire.In January I added seven albums and although I can see that they are in place, in the standard WMA format, with all supporting data as required (Windows Media Player is my main ripping tool) Sonos is NOT seeing them no matter how many times I do a Music Library Index update.I went online and saw that there is a track count limit (65,000), I am at 26,100...I saw there was an unspecified memory limit and had a look at my file sizes, deleting a number from my registry where they appear to have been too large by comparison to other similar recordings to free up memory but that made no difference.I deleted and reloaded the app on all devices, and have ordered the Library update from each controller separately. None has worked to give me a

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Jamie A
9 months ago
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nahiri15Contributor I
asked in Controllers and Music services
Accessing one NAS drive (WD MyCloud) from two locations

I’ve been having quite the time trying to figure out how to configure and set up Sonos to work both locally (on the network that the NAS drive is on) AND remotely (another location with Sonos speakers on a different network). It appears, from what I can tell, that this *should* be possible, however I can’t seem to add the music library when I’m on a different network. I have a hunch it may be an issue with the NAS drive’s configuration, but I’m still investigating. However, I just got off the phone with someone from Sonos support, and they told me that it is *not* possible to access a NAS drive remotely (from a different network than the drive is on), even though I referenced this article from the support site multiple times along with Community threads, which all appear to indicate this should be possible. So: Is it possible to connect a Sonos system on one network to a NAS drive that is on a different network?  Is it possible to have two locations with different networks use the same

1225
controlav
9 months ago
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niclas_jonssonContributor I
posted in Speakers
Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify but works fine with Tidal. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. 

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Jamie A
9 months ago
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casbarTrending Lyricist I
posted in Controllers and Music services
Planet Rock Radio cuts out.

Have a plantet rock subscription and use the radio app. All stations seem to cut out and then restart. It doesn’t happen on Tunein radio. I have just connected my atmos with an ethernet cable to the router, which is only 4m away as I thought it might be a wi fi issue. But its still the same.

44614
C
9 months ago
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emaitch1955Contributor I
asked in Controllers and Music services
Lost library

I tried to use my Sonos library recently and found it had disappeared. Efforts to replace it with the original are not working despite Sonos’ instructions to my mobile being followed. Anyone else have this problem ?

1157
E
9 months ago
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MasterTrollAvid Contributor I
posted in Speakers
Sonos Beam 2 audio blips in forced atmos in windowss with LGC9

Not sure what's the deal here. I have dolby Atmos for home theater enabled. If I select any other settings, no issue.

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M
9 months ago
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gwrueContributor I
asked in Advanced setups
Sonos and Plex connection

I have 7 Sonos speakers (1 Play 3, 4 Play 1s, 2 Ones), a Connect for my stereo, and a Boost.  The Boost is wired by ethernet cord to my Unifi Mesh network.  I keep my music stored on a Synology NAS with a Plex database on it.  My music collection is large and I have outgrown the ability to use the Sonos Music library and the Apple music limitations, so I have turned to Plex.  I can play music seamlessly from Apple Music on the Sonos App, but the Plex connection is frequently “lost” while trying to play music from Plex on the sonos App or thru Plexamp.  I’ve been on the phone multiple times with Sonos and run diagnostics and they don’t see any problems.  I can play music on my phone with Plexamp at home and anywhere I travel with no issues.  I don’t know if I am missing any settings on my wifi network or what.  I’d love to get some insight from others facing similar issues

13205
G
9 months ago
Lifeisgood2024
Lifeisgood2024Contributor I
asked in Speakers
S2 speaker volume

recently i was listening to my S2 speakers.  Sometimes i use the voice feature to raise or lower volume.  Well, today i tried to increase volume, all of a sudden the speakers were wide open.  i immediately unplugged unit... could i have damaged my speaker??  it still sounds good, wondering it i could have damaged speaker

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N
9 months ago
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jqsContributor I
asked in Speakers
Dolby Atmos with Era 300

Hey, during a Sonos S2 app upgrade, the Dolby Atmos logo is lost in the app with previously spatial audio songs on Apple Music, even Sonos Spatial Audio list misses it. It worked beautifully earlier. Is it broken or is the logo just omitted in the app?

2885
Stanley_4
9 months ago
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DrDiazMContributor I
posted in Components and Architectural
Sonos Port between a Turntable Audiotechnica with preamp and a Denom AV receiber. Doesn’t work.

Because the turntable is sensible to vibrations while is connected to a Receiver, and I already have a Sonos audio system (Sonos Arc+Subwoofer; Sonos Beam), I bought Sonos port to connect Phono with preamp to Sonos wifi network at home away the big speakers of Denon AV receiver. The Sonos system works Ok, but connecting Port (out) to analog connection “not-phono” of receiver doesn’t sound OK. (For example: Media IN RCA). HOW should config Sonos Port to get out correct IN sound of receiver?

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D
9 months ago
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AvisMContributor I
asked in Speakers
sony Bluetooth PS-LX310BT turntable no sound from

Diagnostics number 163658452is there any update yet on the progress of a fix for Era100 connecting to Sony BT turntable but no sound? I’m hoping there is good news very soon or my pair of Era100 will have to go & be replaced with another brand of speakers.

1857
Stanley_4
9 months ago
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DSedonaTrending Lyricist I
posted in Home theater
Replace One SLs with Era 300 as surround with couch against the walll

I saw a number of other couch against the wall posts but they were too specific to others situations, so here’s mine.  I have a movie room with the Arc, Sub and 2 One SLs. Our couch is against the rear wall and can’t be moved forward. I’m considering upgrading the One SLs with two Era 300s for atmos surround. Our ceilings are low (about 8’) and the Arc sits on a media console pulled to the front edge. The couch does have a healthy width back and arm rests so we do get pushed forward a bit but not enough to have the speakers actually behind us.  i have the One SLs mounted ear height over each arm rest and angled towards the center of the couch/slightly down and they sound good.  They’re mounted to the drywall with the Midlite mounts with in wall hidden cable system.  Would you recommend mounting the Era 300s with wall mounts near the same place but just have them square and level to the front of the room? One issue is they need to be stud mounted, so the right speaker (right when lookin

4299
P
9 months ago
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BluemoonerContributor I
asked in Portable speakers
Can Sonos Move 2 play from an LG tv?

I am able to pair my Sonos Move 2 with the television (tv about 4 years old) but no sound comes from the Sonos.is it possible to play the sound from the tv through the speaker and if so, any suggestions to fix would be gratefully received?

2101
controlav
9 months ago
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User871761Contributor I
asked in Speakers
Dual Subs with Stereo Pair (Please!)

Feature Request:  I am a huge Sonos fan - with multiple rooms, Stereo Era 300, Stereo Era 100, Stereo 5’s, and an arc 5.1 home theater and even a Sonos connect to drive my hot tub system.  I would very, very much like to add a second sub to my stereo 5 setup (yes, it's a lot of base), but the room and music are asking for more.  I am contemplating leaving Sonos speakers and using a Sonos Amp and non-Sonos speakers and subs to do it, but I would prefer just to add a second SUB.  It's just software and an extension of what you can do on the home theater please enable this.Thank you for considering it - if someone knows a way to do this I would value that as well.  -jamieA separate note is very interesting how the Era 300 pair and the 5’ pair sound so different in different rooms.  The Era 300 pair do not work well in a bedroom with a lot of soft fabric and surfaces.  The 5’s sound amazing in that room.  The Era 300 pair sounds magnificent in the kitchen with hard surfaces, whereas the 5’

1221
Corry P
9 months ago
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fartymcgasbagContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

1098490
Airgetlam
9 months ago
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Richardkhunter67Contributor I
asked in Controllers and Music services
Microsoft Defender causing problems

after so many years of enjoying Sonos in my house, Microsoft Defender has rendered my system basically useless.  Does anyone have any suggestions! ?  

1002
106rallye
9 months ago
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MeglmtContributor I
posted in Components and Architectural
Onkyo and Works with Sonos.

I would like to understand the difference between plugging my Sonos port into the RCA inputs on the Onkyo and playing music and using the “Works with Sonos” setup in the Onkyo menu. The only difference I see when “works with Sonos”  is enabled is that it messes around with my ability to control the volume on my Onkyo for ALL inputs.   I don’t understand the point and would love to be enlightened!!  

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M
9 months ago
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thomaswoContributor I
asked in Speakers
Why cant I use my device once an update is available

Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

2287
A
9 months ago
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merenga2Contributor I
posted in Home theater
add ceiling speakers to Arc setup

Hola,soy Mario.Dispongo de un sistema de sonido compuesto por una barra arc,dos era 300 y un sub 3ª gen. Tenía intención de poner dos ceiling speakers en el techo. Son compatibles con mi home cinema sonos? Sería posible agregarlos?Gracias

411
Ken_Griffiths
9 months ago
S
SweepyContributor I
asked in Controllers and Music services
Enjoying Dolby Atmos music direct from Apple Music App

Hello all,I have an Era 300 and I seem to remember reading somewhere (here maybe?) that you only enjoy Dolby Atmos/Spatial when you stream Apple Music via the Sonos app?Firstly is this true?I ask as the actual Apple Music app is better set out (in my opinion) and feels more user friendly.  For example in the actual/direct Apple Music someone at Apple (presumably) has created a playlist with the songs performed at a concert, just as an example….When using the Sonos app to access Apple Music it’s not as well set out, user friendly and misses the nice touch I detailed above along with other niceties…..The Sonos app seems to dip into Apple Music and I prefer the actual Apple Music app…By streaming via WiFi from my iPad, using just the Apple Music app am I losing lossless/Dolby Atmos/Spatial that I can only enjoy by using the Sonos app version of Apple Music?Thanks in advance….. 

6206
V
9 months ago
G
GibboPau1975Contributor I
asked in Home theater
surround sound

Not able to get 5.1 only stereo pcm. Sonos beam and one sl’s connected. I have a Sony tv that supports hdmi arc. Have used hdmi and optical line to connect sound. just no 5.1 any help much appreciated - very frustrating  cheers Paul

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G
9 months ago
O
ONESPRIGGANContributor I
asked in Controllers and Music services
Sonos was unable to add the music folder. Reason: Unable to add the shared folder "\\COMPUTER\Music" to your music library (1002).

I have been getting this message when I add music locations on folders that have say 100+ or more albums in it.  I do not get the error when I link file paths that are smaller (less than 100 folders/albums) so i don’t think its any find of firewall issue.  All the music files are on a secondary internal hard drive (not on the main ‘C’ drive).  Seems like some kind of timeout issueI am using the S2 app on a Windows 11 machine and have a variety of speakers connected (Era 100, Play1, Sonos One). 

62808
Stanley_4
9 months ago
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NewmanmusicContributor I
asked in Speakers
Bluetooth connected - Sonos Era 100 Stereo

Hey there!I have a pair of Sonos era 100 since a few weeks - everything worked perfect so far…I use them as a Stereo Pair (L+R) - sound is amazing…Most times i connected my iPhone or iPad with bluetooth because with Wifi are sometimes few seconds where the speakers set off… so that’s why i mostly use bluetooth…I always was connected to the right one with Bluetooth cause its just necessary to connect to one of them to have the stereo sound… since a few days I connect as usually but you don’t hear a sound…but I didn’t change anything… today I tried to connect with the Left one with bluetooth and it works like before… so my question is: what happened with the right one? Is there a damage?

1481
Ken_Griffiths
9 months ago
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