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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27788 Topics
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tichiganjayContributor I
asked in Home theater
Speakers out of sync when playing tv audio

We have a Beam and Play:3 speaker in the same large room. When they are grouped together playing music, (streaming spotify for example) both sound perfectly in sync and great together. If you were to play the TV audio through the same speakers, all of a sudden are not in sync anymore and it sounds like an echo in the room where you have to make a point to turn off one of the speakers. This isnt set up as surround sound either, all speakers should just be playing the same.Why does it work perfectly on music but not when playing TV audio. I don’t see anything that you can do to fix it in the settings, am I missing something? 

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Airgetlam
9 months ago
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DavePDXContributor I
asked in Components and Architectural
music libaries on iphone and imac

I have a large music library on my iMac and playlist on my iPhone.  How can I set the library in my iMac to a shuffle from my iPhone?

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9 months ago
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TmsmithContributor I
posted in Advanced setups
SONOS and STARLINK Mesh Challenges - Anyone figure it out?

Hi there, I’ve seen a thread that covers off my challenge - but it was started years ago, and regardless, never seems to have been resolved.   Given the adoption of Starlink as an ISP, it might be time to revisit.SITUATION:  I’m using the Starlink Mesh - 2 nodes - router and mesh (yes I’ve seen some challenges using Starlink with SONOS, but I’ve run into no problem- and generally it works ‘great’), but when I try to tie SONOS units together ‘play everywhere’ or attempt to join in units in other parts of the house - being serviced but the mesh node - I'm presented with the “Wireless range extender” error.   Those units connected to the mesh node do not play.  I live in a large house, with plaster and lathe walls, and NO consumer router can provide enough coverage - hence the mesh.  I did previously use the Google Mesh - but with the change in ISP, would prefer just to use the OEM router and mesh system.  QUESTION: Does anyone know if there’s a workaround/solution to this (other than usi

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9 months ago
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UplightyoureventContributor I
asked in Home theater
can I add the Sonos Amp wirelessly to Arc for a Sub ONLY?

I have an SVS SUB LB PB-16 Ultra.  I want to continue to use this Sub but the Arc does not have a sub out of course.  Can I Connect(Bond) the Arc to the Amp wirelessly and use the Sub Out on the Amp JUST for my Sub?thanks

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9 months ago
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Randy77Contributor I
asked in Home theater
No sound out of a Sub Mini

I have a Beam soundbar and a sub mini. It shows both as connected on the app but there is no sound coming from the sub mini. 

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9 months ago
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ChuckDubCContributor I
asked in Controllers and Music services
Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

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9 months ago
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Leigh spoonerContributor I
posted in Speakers
glitchy

I have at least 12 sonos products and when they work it’s lovely, but really they are so glitchy it’s really annoying, I presume you’ve used the industry standard of premeditated obsolescence  well you’ve lost me in future.

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9 months ago
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fxsmeetsContributor I
posted in Controllers and Music services
Why is Sonos App so bad and why won't Sonos fix the problems?

I have raised this issue multiple times. Numerous users have also raised the issue. The Sonos App is clumsy, complicated, counterintuitive to use. Most importantly, IT DOES NOT WORK. It keep losing connection. I want Sonos support to stop telling me that it is because of my devices or my Wifi set-up. It is not. It is because the Sonos App is badly coded, full of bugs and quite frankly the worst I have tried of all music app, by a long shot. The hardware is fantastic. The software is simply shameful. Sonos. PLEASE FIX IT.

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9 months ago
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Charlie JContributor I
posted in Speakers
Are Sonos speakers as rubbish as I think that they are....

always issues when connecting my barely used Play 3. I have absolutely no problem with Bose: none...Sonos...Oh! for goodness sake…. I have tried delating the old App and downloading a new one. Tried everything a seventy year old technophobe can do ...it’s beyond meThis whole issue of connecting is utterly clunky. Sonos get your perishing act together!!!!! Waste of money!  

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9 months ago
minimalist
minimalistAvid Contributor III
asked in Home theater
Can I use Era 300's as side surrounds?

To simplify all the cabling and get rid of my giant space hogging AVR, I’m contemplating switching from my existing discreet 5.1.2 system to a Sonos Arc, Sub Gen 3, and a two Era 300 setup.  But my living room is long and shallow so I don't have room behind the sofa to mount the era 300’s (the sofa is against the wall).  My current surround speakers are on stands facing the sofa from each side and the AVR knows that position and accommodates accordingly.My question is when you set up Era 300’s as surrounds does the Sonos software know where they are in relation to the listener?  or maybe this is handled using Trueplay and the built in Mics? Would angling them at 45 degrees on their stands about 1.5 feet off the rear walls 3 feet or so on either side of the sofa work.

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minimalist
9 months ago
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Danilo112Contributor I
asked in Home theater
ray + 2 100era + mini sub

Hi, I connect 2 100era and mini sub to Ray and everything is working perfectly but if it’s connected that way I can’t control volume individually to get perfect sound where I’m sitting  i understand if I connect them individually I’m able to control volume on all 4 and I have filing that music is coming from everywhere (full room filing or whatever is called) but I don’t get filing like surround system can I make 1 group surround systems and one group to connect them separately basically if I want surround system I have to add everytime  all my era100 + mini sub to Ray and then later when I want to play music from all 4 of them I have to disconnect them from group to be able to control volume individually 

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9 months ago
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RevAlfContributor I
asked in Speakers
Ikea speakers

I have the original Sonos (Gen 1?) and have a sonos Beam. I do not have any Sonos 2 products but have just bought bought a pair of Ikea Symfonisk speakers (104.873.07) which turn out to be gen 2 speakers. (which was not clear on their website) any way I can use these or do I need to return them?

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9 months ago
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ERANIROVContributor I
asked in Speakers
problem with Symfonisk BLUETOOTH connection

CAN NOT connect the BT between Symfonisk and my projector at: https://he.aliexpress.com/i/1005005951612762.html

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Airgetlam
9 months ago
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Fen TigerContributor I
asked in Advanced setups
Running itunes from a MyCloud NAS drive

I use a WDMyCloud drive as a music server for my collection of digitised vinyl and also for iTunes. Recently I recopied my iTunes folder to it and I can no longer get Sonos to recognise it.I copied the entire folder including subfolders (iTunes Music, Album Artwork etc.) and library files directly from my MacBook to  /Public/Shared Music on the WD drive, not from iTunes, and set the path in Sonos Preferences to //WDMyCloud/Public/Shared Music/iTunesAfter a few minutes updating I get a window telling me that the files are not available.I guess either the path is wrong/incomplete, or there is a problem with the iTunes folder, but from there on I’m in the dark rather!!What am I doing wrong?? I would be most grateful fo any suggestions .

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Airgetlam
9 months ago
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Peter K9Contributor I
asked in Speakers
Sonos Beam, using optical (Toslink) does it “upmix” or do I need to configure

I have new TV (LG) and unlike my old Panasonic TV I can only have one audio channel out ,I,e, HDMI or Optical or Bluetooth or ……. My wife needs hearing aids so we have to use an Oticon TV adapter to stream sound to her hearing aids, which means the Sonos Beam is connected from the optical out port of the Oticon TV adapter. Having this set up means I lose the experience of Dolby Atmos on my Beam, but someone suggested to me that I should be able to “upmix” from Stereo or 5.1 signal and remap to Atmos ? 

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Airgetlam
9 months ago
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kXenderContributor I
asked in Home theater
Black screen after turning on TV with Sonos Arc.

I have Sonos Arc with LG C1 and Apple TV 4K. I’m using Apple TV remote to control volume, power and smart functions.When I turn on TV it is starting TV, Apple TV and automatically selects HDMI with Apple TV. At the beginning there is no sound (Arc is not turned on yet??) and after 10 or 20 seconds screen turns off, green lights shows on Arc and after a moment everything is turned on and sound is coming from Arc.Is it normal? It looks like Arc has some delay when powering on and TV is doing some format switching?Can I fix it somehow? It is not a deal breakers but slightly annoying.

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9 months ago
toyboy
toyboyChromatic Producer II
asked in Home theater
Strange sounds coming from ERA300

I have my ERA300s setup as surrounds with an ARC and Gen3 sub. When I’m watching tv or listening to music I hear a strange sound coming from the 300s  Hard for me to describe but I’d describe it as a raspy sound. I have tuned them with TruePlay.

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toyboy
9 months ago
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BeertownContributor I
asked in Controllers and Music services
Can I use Tidal app for PC or must I use the Sonos app?

The Tidal app for PC doesnt seem to find my Sonos products. Must I use the Sonos app when playing from a PC? The Tidal app finds my chromecast and I think Spoitfy also used to find my Sonos speakers.. Not the end of the world, but i prefer the Tidal app (esp for searching). (this has probably been asked a thousand times but I cant find any answers here or on reddit)

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9 months ago
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Andy CoombeContributor I
asked in Advanced setups
Can't connect my Sonos devices to a new wifi network

Hi - I’ve just changed broadband provider, and I can’t connect my Sonos devices to the new network.  I have a Sonos 2 app, but the ‘network’ options are greyed out.  When I try to connect I get messages saying I need to ensure my ‘mobile device is connected to the internet and on the same WiFi as Sonos’.  But I can’t get Sonos on to the new Wifi.  Any ideas please?  Thanks

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9 months ago
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Francisco villarrealContributor I
asked in Portable speakers
Ayuda para desmontar parlante sonos de la base

Alguien me puede decir como desmontar el parlante sonos de la base estoy tratando y no puedo no quiero dańarlo  

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Airgetlam
9 months ago
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Swiss_Contributor I
asked in Controllers and Music services
Sonos app on Windows 10

Downloaded and installed the latest version of Sonos for Windows 10.App successfully installed, but won’t open, clicking on the start menu shortcut does not appear to launch the app.Can’t see any associated task running in task manager.I have uninstalled the app, reinstalled, no change.Would appreciate any advice / troubleshooting steps to try. Steel Series Arctis 7+ wirelessDevice and Windows Specs:Processor    Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz   4.00 GHzInstalled RAM    32.0 GBSystem type    64-bit operating system, x64-based processorEdition    Windows 10 ProVersion    22H2Installed on    ‎24/‎01/‎2021OS build    19045.3930Experience    Windows Feature Experience Pack 1000.19053.1000.0 

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controlav
9 months ago
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RichP319Contributor I
asked in Controllers and Music services
Dolby Atmos with Pink Floyd Take it Back

Hello everyone,I’m getting a strange problem occurring when playing Pink Floyd’s “Take it Back’ on my Era 300 via Apple Music. Although the song is Atmos encoded, when the song starts it plays as regular stereo. Atmos kicks in around the minute mark, but if I scrub forward/back, it often kicks in earlier. This is the only track I’ve encountered with this problem.Has anyone else experienced this problem? If so, any ideas on how to fix it? Or is it a Sonos/Apple issue?Thanks in advance,Rich Before Atmos kicks in  After Atmos kicks in - there’s a noticeable change in the music and the Atmos badge appears 

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9 months ago
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jeff450Contributor I
asked in Speakers
sonos play:5

Comment réinitialiser une enceinte play 5 

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9 months ago
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roccosifrediContributor I
asked in Controllers and Music services
sonos connect + era 100. cant use them together

Is there a way to bypass using two different apps.  i have a sonos connect and a era 100

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DomB
9 months ago
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ObiobanContributor II
asked in Speakers
My 4 year old seems to be able to overide the 70% volume limit I put on here One SL-- why?

Whole house is done up in Sonos, including a One SL for my 4 year old daughter.  … which she likes to set the volume to max, and then put her face directly in front of the speaker. Not good.  I have attempted to set the volume limit in the app to 70% for her speaker, but when she uses the on speaker controls it seems to blow right past that limit. Is there any way to actually limit her to 70% max volume? Thanks!

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9 months ago
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